Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

3.1 Rating 1,635 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“Initial call was great, got me set up for my washer and dryer. The repair was done quickly on my washer. But then constantly bombarded with add on sales, insurance etc etc even after saying numerous times i dont need anymore cover, ive already got house insurance still got called. So ended up blocking the number as sick of the harassment”

Helpful Report

Posted 3 months ago

Thank you for your feedback, Lisa. We’re really sorry to hear that you felt overwhelmed by our follow-up calls after your repair. It's important for us to respect our customers' preferences, and we truly apologize for not meeting that expectation in your case. We appreciate your input, and we’ll ensure your preferences are noted moving forward to avoid any further inconvenience. We hope to have the chance to provide you with a better experience in the future. Many thanks, The Domestic & General team

Posted 3 months ago

“Fantastic price and service every time”

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Posted 3 months ago

Thank you so much for your fantastic review, Natalie! We're overjoyed to hear that you consistently find great prices and service with us. Your satisfaction means the world to us, and we're committed to keeping up the good work. If you ever need anything else, please don't hesitate to get in touch! Many thanks, The Domestic & General team

Posted 3 months ago

“Had them to mend washing machine came next day fixed on first visit”

Helpful Report

Posted 3 months ago

Thank you for your positive review! We're so glad to hear that our team was able to assist you quickly and effectively with your washing machine. Making sure you have a smooth experience is our top priority, and we appreciate your kind words. If you need anything else in the future, don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 3 months ago

“Very helpful and friendly”

Helpful Report

Posted 3 months ago

Thank you so much for your wonderful review, Leila! We're so glad to hear that you found our team helpful and friendly. Your feedback means a lot to us and motivates us to keep providing the best service possible. If you need anything else in the future, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 3 months ago

“Your prices have rocketed and I am considering cancelling them. Can’t afford them anymore.”

Helpful Report

Posted 3 months ago

Thank you for your feedback. We understand your concerns about our pricing, and we're truly sorry to hear that you're considering cancelling your plan. We strive to provide value to our customers, and your thoughts are essential for us to improve. If there’s any way we can assist you in finding a solution that works for your budget, please reach out to us directly. We value your business and hope to retain you as a customer. Many thanks, The Domestic & General team

Posted 3 months ago

“Never had a problem,always quick at responding to your repair and if there's a problem and it can't be repaired quick and officiant to replace”

Helpful Report

Posted 3 months ago

Thank you for your positive review! We're so glad to hear that you've never faced any issues and that our team has been quick and efficient in addressing your repairs. It's great to know we could promptly assist you whenever needed. If you have any further questions or need assistance in the future, just let us know! Many thanks, The Domestic & General team

Posted 3 months ago

“Always quick to repair white goods. Never had a problem with them. Engineers always polite and helpful. Cost effective.”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review, Carol! We're so glad to hear that our quick repairs and polite engineers have consistently met your expectations. It's fantastic to know that you find our service cost-effective as well! Your satisfaction means the world to us, and we’re here whenever you need us. Many thanks, The Domestic & General team

Posted 3 months ago

“Great service friendly staff”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review! We're so glad to hear that you had great service and found our staff to be friendly. Your kind words mean a lot to us, and we're here to ensure you always have a positive experience with us. If you ever need assistance in the future, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 3 months ago

“I was very satisfied. The mechanic came at the agreed time.He found what was wrong and put it right replacing the broken parts.It only took 30minutes or so and he left no mess.”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review! We're so glad to hear that our mechanic arrived on time and quickly resolved the issue for you. Ensuring a clean and efficient service is important to us, and your satisfaction means the world to our team. If you ever need our help again, please don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 3 months ago

“You never chnagemy address and it is always a hassle to book appointments”

Helpful Report

Posted 3 months ago

Thank you for your feedback. We’re really sorry to hear about the difficulties you’ve experienced with your address not being updated and the hassle it has caused you when trying to book appointments. We understand how important it is for these details to be accurate and for your experience to be seamless. We appreciate you bringing this to our attention, you can however update your address in My Account or you can give us a ring and we can do it. Many thanks, The Domestic & General team

Posted 3 months ago

“I had very bad experiences with domestic and general they don't do anything they came 4 times for washing machine and they didn't repair at all”

Helpful Report

Posted 3 months ago

Thank you for your feedback, Mohamed. We’re really sorry to hear about your unsatisfactory experience with the repairs on your washing machine. It’s our goal to provide effective solutions, and we apologize for not meeting your expectations during the visits. We appreciate your patience and would love the opportunity to investigate this further. Please reach out to our customer service team so we can assist you in resolving this issue. Many thanks, The Domestic & General team

Posted 3 months ago

“Great punctuality and excellent service”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review! We’re so pleased to hear that you experienced great punctuality and excellent service from our team. Your positive feedback means a lot to us, and we’re dedicated to maintaining these high standards for all our customers. If you ever need assistance in the future, please don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 3 months ago

“Easy to get hold of and and to get things progressed quickly”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review, David! We're so glad to hear you found it easy to get in touch with us and that we were able to progress things quickly for you. Your feedback is invaluable to us, and we truly appreciate you taking the time to share your experience. If you need anything else, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 3 months ago

“Absolutely shocking service”

Helpful Report

Posted 3 months ago

Thank you for your feedback, Lisa. We’re truly sorry to hear about your experience and the shock you felt regarding our service. It's important to us that our customers feel valued and supported, and we apologize for not meeting that standard in your case. Your concerns are taken seriously, and we appreciate you bringing them to our attention. We hope to have another opportunity to improve your experience in the future. Many thanks, The Domestic & General team

Posted 3 months ago

“You dealt with my fault in a fast and professional manner. Thank you.”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review! We're so glad to hear that we addressed your issue quickly and professionally. Customer satisfaction is what we strive for, and it's always rewarding to hear when we've hit the mark. If you need any further assistance, please feel free to reach out! Many thanks, The Domestic & General team

Posted 3 months ago

“Wine cooler arrived on time. Was contacted by delivery drivers to say ETA. Brought into house, unpacked and we put it into the kitchen. Very polite friendly drivers. Very helpful. 5 stars.”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review, Paula! We're so pleased to hear that your wine cooler arrived on time and that our delivery team provided you with such a friendly and helpful service. Your positive feedback means a lot to us! If you ever need anything else, don't hesitate to reach out. Many thanks, The Domestic & General team

Posted 3 months ago

“Very happy with the seamless and professional service received from Domestic & General from start to finish, from the helpful and informative advice received from your Customer Service team over the phone, and the user friendly website which made selecting a new washing machine easy, to the man who delivered the washing machine and installed so quickly, and last but not least, how the insurance cover was made so easy being applied to the new washing machine so efficiently, all in all an excellent service received from all parties involved, thank you so much, and the new washing machine is great too. If only other companies were as polished, efficient and provided as fast a service as Domestic and General have ... ! Well done 👏”

Helpful Report

Posted 3 months ago

Thank you so much for your amazing review! We're thrilled to hear that you had such a seamless experience with our service from start to finish. It's great to know that our customer service team, website, and delivery staff all contributed to your satisfaction. We strive to make everything as efficient as possible, and your kind words truly highlight our efforts. If you need any further assistance, don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 3 months ago

“Easy to set up. Easy to book an engineer. Engineer came on time. Slight delay in the engineer’s report getting to D&G. New appliance delivered and installed on the agreed date. Beware - some policies do not include disposal of old or installation of new. Good installation job by the engineer.”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review! We're delighted to hear that you found our service easy to navigate and that the engineer arrived on time. It's great to know that your new appliance was delivered and installed as promised. We appreciate your tip regarding the policies, and we always aim to provide a high standard of service. If you need any further assistance, feel free to reach out! Many thanks, The Domestic & General team

Posted 3 months ago

“I am always impressed with the service at Domestic and General. Most recently, our fridge was beyond repair and it was replaced within days, without any quibble. Everyone I was in contact with was friendly, polite and professional. Great service!”

Helpful Report

Posted 3 months ago

Thank you for your stellar review! We're thrilled to hear that you had such a positive experience with the service at Domestic and General. It's wonderful that our team could assist you promptly and professionally. Your kind words encourage us to keep delivering great service! If you need anything else in the future, please don’t hesitate to get in touch. Many thanks, The Domestic & General team

Posted 3 months ago

“My appliance was damaged when arrived the paint had faded and there was a dent at the top as my delivery was running late it came after 5. I tried to call the relevant department but they had closed I was told not to plug it in by the driver until I had spoke to someone I did speak to someone who told me the supervisor said I was to plug it in due to my sons medication needed storing I’ve been expecting a call to correct the problem and 6 days later still waiting”

Helpful Report

Posted 3 months ago

Thank you for your feedback. We’re truly sorry to hear about the damage to your appliance and the issues with our delivery service. Your frustrations are understandable, especially given the importance of your son’s medication. We strive to provide the best service possible, and it’s clear we fell short in this instance. We appreciate you bringing this to our attention and are committed to resolving the situation as quickly as we can. We have contacted you privately so we can quickly take care of your issue! Many thanks, The Domestic & General team

Posted 3 months ago

Domestic and General is rated 3.1 based on 1,635 reviews