Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

3.1 Rating 1,633 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,633 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“Always find D & G to be efficient and helpful. Would recommend”

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Posted 2 months ago

Thank you for your fantastic review! We're thrilled to hear that you find us efficient and helpful. Your recommendation means the world to us and reinforces our dedication to providing exceptional service. If you ever need assistance in the future, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

“I was called by you and was offered additional cover, I said I was thinking of cancelling, the caller immediately hung up. Rather rude”

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Posted 2 months ago

We’re truly sorry to hear about your experience during the call, Aubrey. It’s disappointing when communication doesn’t meet our expectations, and we completely understand why you found it frustrating. We value your feedback and will ensure your comments about our caller's conduct are addressed appropriately. Thank you for bringing this to our attention, and we hope to provide you with a better experience in the future. Warm wishes, The Domestic & General team

Posted 2 months ago

“We are still waiting for a response to the flooring in our bathroom being spoilt as the plumber didn’t replace the sealant around our toilet which resulted in a rocking toilet! We now have to replace the flooring”

Helpful Report

Posted 2 months ago

We’re truly sorry to hear about the issues you've encountered with your bathroom flooring. It’s unfortunate that the sealant was not addressed properly, leading to further complications. We completely understand how disruptive this situation is for you. Your feedback is extremely important, and we want to assure you that we are looking into this matter to improve our service and prevent similar issues in the future. Please know that we’re here to support you during this time. Many thanks, The Domestic & General team

Posted 2 months ago

“Easy to deal with - good web site - quick responses - great service”

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Posted 2 months ago

Thank you so much for your fantastic review, Michael! We're thrilled to hear that you found our website easy to navigate and appreciated our quick responses and service. Your satisfaction is our priority, and it’s great to know we’re hitting the mark! If you need anything else in the future, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

“The engineer did very well he was polite and did a good job. Thank you”

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Posted 2 months ago

Thank you for your positive feedback! We're thrilled to hear that our engineer was polite and did a great job. Your satisfaction is our priority, and your kind words inspire us to continue providing excellent service. If you need anything else, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

“No quibble, on time? Problems sorted, no extra cost”

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Posted 2 months ago

Thank you for your fantastic review! We're thrilled to know that our service was timely and that we could resolve your problems without any extra cost. Your satisfaction is our priority, and your feedback truly fuels our commitment to excellence. If you need anything else, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

“On telephoning to explain that the freezer drawers they sent are the wrong ones for the 3rd time, I requested an engineer to actually come in order to see the freezer so that they can send the correct ones. The D & G person said that they will note this down and I have heard nothing since. So I guess it'll be yet another phone call to them yet again to try and get this right”

Helpful Report

Posted 2 months ago

We're truly sorry to hear about the repeated issues with your freezer drawers and the lack of follow-up. We understand how frustrating this must be, especially when trying to get things resolved with multiple calls. Your experience is important to us, and we will take your feedback seriously to ensure better communication moving forward. We appreciate your patience as we work to get this sorted out for you. Many thanks, The Domestic & General team

Posted 2 months ago

“Excellent value for money so easy to arrange an engineer and nearly always fixed on the first visit.”

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Posted 2 months ago

Thank you for your fantastic feedback, Alan! We're thrilled to hear that you found our service to be excellent value and that we could arrange an engineer for you so smoothly. It's great to know we’re getting things fixed on the first visit – that’s what we strive for! If you ever need our assistance again, don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 2 months ago

“Service engineer was prompt effective and efficient. Completed in good time with a successful result”

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Posted 2 months ago

Thank you so much for your fantastic review, Kevin! We're thrilled to hear that our service engineer was prompt, effective, and efficient for you. Your satisfaction is our priority, and feedback like yours keeps us motivated to deliver great results every time. If you need anything else, don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

“Efficient polite dedicated engineers.”

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Posted 2 months ago

Thank you for your fantastic review! We're thrilled to hear that our engineers were efficient, polite, and dedicated during your experience. Your feedback is invaluable to us and reinforces our commitment to providing top-notch service. If there's anything more we can assist you with, please don't hesitate to get in touch! Many thanks, The Domestic & General team

Posted 2 months ago

“Good price good quick service”

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Posted 2 months ago

Thank you for your fantastic review! We’re thrilled to hear that you found our service quick and our prices good. Your satisfaction is our priority, and your feedback inspires us to keep delivering great value. If you need anything else in the future, don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 2 months ago

“Excellent service thanks”

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Posted 2 months ago

Thank you for your excellent review! We're thrilled to hear that you received great service from us. Your satisfaction is our top priority, and your feedback really inspires us to keep up the good work. If you ever need assistance in the future, don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

“Efficient, courteous, and hot yhe job done”

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Posted 2 months ago

Thank you for your fantastic review! We’re thrilled to hear that you found our service efficient and courteous. Your recognition of our team's efforts is truly appreciated and inspires us to continue delivering top-notch service every day. If you ever need assistance in the future, don't hesitate to get in touch! Many thanks, The Domestic & General team

Posted 2 months ago

“Thanks to everybody”

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Posted 2 months ago

Thank you so much for your positive feedback, Ilie! We're thrilled to hear that you are satisfied with our services. Your appreciation means the world to us and inspires our team to keep up the great work. If you need anything else, don’t hesitate to reach out! Warm regards, Team Domestic and General

Posted 2 months ago

“When I came to claim was not helpful and requested a receipt for a tv that was 6 years old. Who even has a receipt that old and declined to pay out. I used to use these for all my repair services, would never use again”

Helpful Report

Posted 2 months ago

We’re truly sorry to hear about your experience when making a claim. We understand how frustrating it can be when things don’t go as expected, especially with a long-standing policy. Your feedback about the need for older receipts is valuable, and we take your concerns seriously. We are committed to providing our customers with clear guidance and support. We appreciate you sharing your thoughts, as they will help us improve our processes for everyone. Many thanks, The Domestic & General team

Posted 2 months ago

“Effective and efficient service”

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Posted 2 months ago

Thank you for your fantastic review, Alice! We're thrilled to hear that you found our service effective and efficient. Your feedback is greatly appreciated and drives us to continuously improve our offerings. If there's anything else we can do to assist you, please don’t hesitate to reach out! Many thanks, The Domestic and General team

Posted 2 months ago

“Engineer hasn’t shown up after 5 hours after latest eta time and still no sign of them.”

Helpful Report

Posted 2 months ago

We’re incredibly sorry to hear about the delay and frustration you've experienced waiting for our engineer. We understand how important timely service is and how disappointing it can be when things don’t go as planned. Your feedback is vital, and we will certainly look into this matter to ensure better communication in the future. Thank you for your patience during this time. We truly value your understanding as we work to resolve this for you. Warm regards, The Domestic & General team

Posted 2 months ago

“Always prompt and quick with any repair”

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Posted 2 months ago

Thank you for the fantastic review! We're thrilled to hear that our team has been prompt and efficient with your repairs. Your satisfaction is our priority, and your feedback inspires us to keep up the great work. If you ever need further assistance, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

“Very good price and I would recommend this company for all appliances.”

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Posted 2 months ago

Thank you so much for your fantastic review! We're thrilled to hear that you found our prices appealing and would recommend us for all appliances. Your support truly inspires us to continue delivering great value and service. If you need any further assistance or have questions, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

“I was told last Wednesday that my washer could not be repaired because the part has been discontinued and to call D and G on Thursday to start the process of getting a new one per the warranty. I called on Thursday and was told I would receive an email by Monday with a replacement one. It is now Tuesday and I have yet to receive the email. When I called today, I was told someone will reach out in the next 5-7 days. When I asked if it was 5-7 days from last Thursday or today, the lady said today. We have been without a washer for almost two weeks now, and it appears that it will be another week before I can discuss the replacement process with someone. This is ridiculous. I'm not sure if the warranty is worth the hassle of having to wait weeks for a new washer.”

Helpful Report

Posted 2 months ago

We are truly sorry to hear about your experience and the inconvenience this has caused. We understand how frustrating it can be to be without a washer for an extended period of time. Please know that we take your feedback seriously and will use it as an opportunity for training and improvement. We are glad that we’ve been able to connect with you and move forward with the process of providing a new appliance. As per the terms and conditions of your warranty, the appliance was deemed non-repairable, and we are working to ensure the replacement is handled as quickly as possible. Thank you for your patience and understanding as we work to resolve this for you. If you have any further concerns, please don’t hesitate to reach out. Thank you, The Domestic & General team

Posted 2 months ago

Domestic and General is rated 3.1 based on 1,633 reviews