Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

3.1 Rating 1,633 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,633 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“Good service”

Helpful Report

Posted 2 months ago

Thank you for your kind words! We’re pleased to know that you had a good service experience with us. Your feedback truly motivates us to keep striving for excellence in everything we do. We look forward to assisting you again in the future! Many thanks, The Domestic & General team

Posted 2 months ago

“This system is painfully slow. I have waited over a month to get my dishwasher because I live in Jersey. As a result, I feel I've wasted many years of payments to D&G so have cancelled my policies. Awful service. I DO NOT recommend!”

Helpful Report

Posted 2 months ago

We’re truly sorry to hear about the delay in receiving your dishwasher and the frustration it has caused you. It’s disappointing when our service does not meet your expectations, especially after you have trusted us for your coverage over the years. We understand how important timely support is for our customers, and we take your feedback seriously as we strive to improve our services. Please know that your experience will be taken into consideration as we work to enhance our processes for better efficiency. Many thanks, The Domestic & General team

Posted 2 months ago

“Prompt service”

Helpful Report

Posted 2 months ago

Thank you for your fantastic review! We're thrilled to hear that you experienced prompt service from our team. Your appreciation inspires us to continue delivering the best for our customers. If you need any further assistance, don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

“Great company, have always been quick when I needed them, couldn't fix my washing machine replacement turnaround was pretty fast. I have all my appliances insured with them, peace of mind.”

Helpful Report

Posted 2 months ago

Thank you for your fantastic review, Nicola! We're thrilled to hear that you've always found us quick and that you appreciate our fast turnaround for your washing machine replacement. It's great to know that you have peace of mind with your appliances insured through us. Your satisfaction means the world to us! If you ever need anything else, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

“Always found your service good and reliable.”

Helpful Report

Posted 2 months ago

Thank you for your fantastic review! We're thrilled to hear that you've found our service good and reliable. Your satisfaction is our top priority, and your feedback inspires us to keep up the great work. If there's anything more we can assist you with, don't hesitate to reach out! Warm wishes, The Domestic & General team

Posted 2 months ago

“Happy with alot of things you do and how you keep updated with anything that you have new going on or any changes you have to offer”

Helpful Report

Posted 2 months ago

Thank you for your positive feedback, Kerstin! We're thrilled to hear that you appreciate our updates and new offerings. Your satisfaction is our top priority, and your support motivates us to keep improving. If you have any questions or need assistance, don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

“Trustpilot reviews Thanks for your review! Domestic & General - UK logo Domestic & General - UK Your review is pending.Read more MOHAMMAD AKBAR 12 reviews GB Rated 1 out of 5 stars I contacted D&G and reported an Oppo… I contacted D&G and reported an Oppo mobile device lost in 2022. D&G have been charging me for the same device for the last 3 years. When I realised today, I contacted them and the response was it's not our fault it's yours for not asking us to remove the device. I was like "come on" I rang you to report it lost. Apparently when you report a device lost or stolen you have to specifically ask for it to be removed from the policy or they keep charging you. Not a very good experience. Bad attitude. Bad customer services. Highway robbery. Theft.”

Helpful Report

Posted 2 months ago

We’re truly sorry to hear about your experience with the loss of your device and the subsequent charges you've faced. It’s understandable that this situation has been frustrating for you. We appreciate you bringing this to our attention and we'd like to clarify that when a device is reported lost, it’s crucial to specifically request its removal from the policy. We strive to ensure that all information regarding our policies is as clear as possible, but it’s clear we fell short in this instance. Your feedback is invaluable as we look to improve our communication and customer service processes. Please know that we are committed to providing a better experience moving forward. Many thanks, The Domestic & General team

Posted 2 months ago

“New machine delivered but installaion was not so good the machine is not balanced”

Helpful Report

Posted 2 months ago

Thank you for your feedback! We're sorry to hear that the installation wasn’t up to your expectations and that the machine is not balanced. We strive to provide the best service possible and your comments will help us improve our process. If you need assistance or have any further concerns, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

“Unable to find part, so replacement washing machine supplied. Ordered and delivered in less than a week. The people delivering the machine kept me up to date with delivery details, and they were very polite and helpful. Installing it ourselves was a bit of a struggle, but we got there in the end. Very pleased with new washing machine. Thank you.”

Helpful Report

Posted 2 months ago

Thank you so much for your fantastic review! We're thrilled to hear that your replacement washing machine was delivered quickly and that our team kept you updated throughout the process. It's great to know that you're pleased with your new appliance, even if installing it was a bit tricky. If you ever need assistance in the future, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

“Fantastic! Never to much to help .”

Helpful Report

Posted 2 months ago

Thank you so much for your fantastic feedback, Susanne! We're thrilled to hear that our team was able to assist you with all your needs. Your acknowledgment of their efforts is truly appreciated and inspires us to continue providing outstanding service. If you ever need further assistance, don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

“Excellent customer service, responded to every query. Kept me updated with time, delivery. Was very pleased on how fast they took everything in account. Thank you”

Helpful Report

Posted 2 months ago

Thank you so much for your fantastic review! We're thrilled to hear that our customer service team was able to respond to all your queries and keep you updated throughout the process. Your satisfaction is our top priority, and your feedback really means the world to us. Should you need any further assistance, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

“I have waited a whole month and still my dishwasher has not been delivered. If it doesn't fit, there is no way I am going to be able to return it as I'm going away. Awful experience. I have wasted an enormous amount of money insuring my kitchen appliances. This is so disappointing. I do not recommend anyone who, like me, lives offshore on a uk island to use D&G. I have cancelled all my policies.”

Helpful Report

Posted 2 months ago

We’re truly sorry to hear about your experience, Caroline. We understand how disappointing it is to wait for your dishwasher and to feel unsure about the return process, especially when living offshore. Your frustration is completely valid, and we know how important it is to have reliable service. We take your feedback seriously and will work on improving our delivery processes to better support customers in your situation. We appreciate you expressing your concerns and hope to regain your trust in the future. Many thanks, The Domestic & General team

Posted 2 months ago

“Every thing upto date and good respound”

Helpful Report

Posted 2 months ago

Thank you for your fantastic review! We’re thrilled to hear that you found everything up to date and that our responses met your expectations. Your support inspires us to continue providing the best service we can. If you need any further assistance, don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 2 months ago

“Fast service in replacing washing machine that could not be repaired”

Helpful Report

Posted 2 months ago

Thank you for your positive feedback, Hippo! We’re thrilled to hear that you experienced fast service with your washing machine replacement. Your satisfaction is our priority, and it’s always great to know when we hit the mark. If you need any further assistance, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

“Quick to schedule an engineer and efficient at replacing our old appliance. Particular shout out for the lady who helped me chose from an overwhelming array of different fridge/freezer.”

Helpful Report

Posted 2 months ago

Thank you for your fantastic review! We're thrilled to hear that you found our scheduling quick and our engineer efficient in replacing your old appliance. A special shout out to our wonderful team member who helped guide you through the fridge/freezer options—it's great to know she made the experience less overwhelming for you! If you need any further assistance, we're always here to help! Many thanks, The Domestic & General team

Posted 2 months ago

“Fixed promptly and effectively”

Helpful Report

Posted 2 months ago

Thank you for your fantastic review! We're thrilled to hear that your issue was fixed promptly and effectively. Your satisfaction is our top priority, and feedback like yours truly motivates us to keep up the great work. If you need anything else, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

“No good ,they didn’t sort out”

Helpful Report

Posted 2 months ago

We’re really sorry to hear that your concerns weren't addressed, Carmen. It's disappointing to hear that you didn’t receive the support you were hoping for. We strive to provide our customers with effective resolve, and it’s clear that this experience fell short. Your feedback is vital and will help us improve our service in the future. Thank you for your understanding, and we hope to make things right. Many thanks, The Domestic & General team

Posted 2 months ago

“Poor choice of replacement models, first scheduled delivery didn’t happen and I spent best part of an hour on phone being passed between insurers, manufacturers and delivery company. Installer didn’t know how to solve a problem on installation, neighbour who is a plumber had to sort. Won’t be insuring any of my appliances with D&G again.”

Helpful Report

Posted 2 months ago

We’re really sorry to hear about the challenges you faced with your replacement process and installation. It’s frustrating when expectations are not met, and we understand how much time and effort this took on your part. Your feedback about the communication and the installer’s support is invaluable, and we take it seriously as we strive to improve our services. We appreciate your patience as we work through these issues and aim to provide a better experience for our customers in the future. Many thanks, The Domestic & General team

Posted 2 months ago

“Delivery of replacement tumble dryer seems to be ok and no problems as yet unlike first one”

Helpful Report

Posted 2 months ago

Thank you for your feedback! We're pleased to hear that the delivery of your replacement tumble dryer went smoothly. It's great to know that you're having a better experience this time around. If you have any further questions or need assistance, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

“Could not fault the two guys that came done and dusted in about ten minutes”

Helpful Report

Posted 2 months ago

Thank you so much for your fantastic review, C! We're thrilled to hear that our team was efficient and able to complete the job quickly. Your positive feedback motivates us to keep delivering excellent service. If you need any further assistance, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

Domestic and General is rated 3.1 based on 1,633 reviews