Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.78

2.8 Rating 1,153 Reviews

44 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.8

Based on 1,153 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“Service I received was fantastic,”

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Posted 4 months ago

Thank you for your kind feedback! We're delighted to hear that you had a fantastic experience with our service. If there's anything else we can help with, don’t hesitate to reach out – we’ve got you covered.

Posted 4 months ago

“All done and fixed in a very short time, very polite, no fuss , he even said hello to my dog.”

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Posted 4 months ago

Thank you for taking the time to share your feedback. Hearing about your positive experience means a lot to us. We're delighted to know that the repair was completed quickly and efficiently, and that our team brought a friendly touch! Your feedback helps us continuously refine our service and maintain the high standards we strive for. If there's anything else we can do to assist, please don't hesitate to get in touch.

Posted 4 months ago

“very efficient”

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Posted 4 months ago

Thank you for sharing your feedback! We're thrilled to hear you found our service efficient. Your input is invaluable in helping us refine and continue delivering a straightforward, hassle-free experience. If there's anything else you'd like to share or if we can assist further, please don’t hesitate to reach out.

Posted 4 months ago

“All fine except telephone waiting time.”

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Posted 4 months ago

Thank you for sharing your feedback with us. We’re so pleased to hear that overall you had a fine experience with us. We appreciate you bringing the telephone waiting time to our attention. Your input helps us understand where we can improve and ensures we’re evolving every step of the way to deliver the best service possible. If there’s anything else you’d like to share, please feel free to reach out—we value every conversation.

Posted 4 months ago

“my machine is working perfectly now, i shall be keeping my fingers crossed,that i have no more issues.”

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Posted 4 months ago

Thank you for taking the time to share your feedback—it means a lot to us. We're so pleased to hear your machine is working perfectly again. Fingers crossed for a smooth run from here, but rest assured, we're always here if you need us. Your feedback helps us keep improving, and we’re committed to ensuring your satisfaction every step of the way.

Posted 4 months ago

“Excellent service, repair sorted promptly.”

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Posted 4 months ago

Thank you so much for your kind words! We're delighted to hear that you received excellent service and that your repair was sorted promptly. Feedback like yours reassures us that we're on the right track and helps us continue delivering the high standards we strive for. If there's anything else we can assist you with, please don’t hesitate to reach out. We're here to help, and we look forward to ensuring your continued satisfaction.

Posted 4 months ago

“I am very pleased with the service they gave me and when I had a problem with my washing machine they came out within a week of reporting it to them”

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Posted 4 months ago

Thank you for sharing your positive experience with us! We’re so pleased to hear that you were happy with the service and the swift response to your washing machine issue. Your feedback helps us to continually improve and ensures we’re delivering the reliable, hassle-free service you deserve. At Domestic & General, we're dedicated to getting things back to normal as quickly as possible, and stories like yours keep us motivated to stay a step ahead. If there’s anything else we can assist you with, don’t hesitate to get in touch.

Posted 4 months ago

“I have been using Domestic and General for the last 10 years or more years and I have to say it is absolute worth spending money to buy there policy because they will do everything to fix it and if they can't they replace it. I feel it is money well spent without the hassle”

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Posted 4 months ago

Thank you so much for taking the time to share your feedback—and for being a loyal Domestic & General customer for over 10 years! It’s incredibly rewarding to know you see the true value in our service and that we’ve been able to provide hassle-free support and solutions when you needed them. Your experience is a testament to what we strive for every day—making life easier for our customers by restoring normality as quickly and smoothly as possible. Your kind words inspire us to keep improving and offering the best service we can. Thanks again for being part of the Domestic & General community. We’re here whenever you need us.

Posted 4 months ago

“Good friendly Customer Service Engineer explains accurately what’s the problem & what’s been replaced”

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Posted 4 months ago

Thank you for taking the time to share your feedback. We’re thrilled to hear that you found our customer service friendly and that the engineer provided clear explanations about the issue and the replacement. It’s always our goal to ensure a smooth and hassle-free experience for our customers. Your feedback helps us continue to improve and deliver exceptional service. If there’s anything more we can help with, please don’t hesitate to reach out.

Posted 4 months ago

“Excellent service. Kept informed and quick response”

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Posted 4 months ago

Thank you for taking the time to leave such positive feedback about our service. It’s wonderful to hear you found the process smooth and appreciated being kept informed along the way. We’re always striving to deliver a seamless experience, and your comments reassure us that we’re on the right track. Your feedback also helps us continue to refine and improve our service for all our customers. If there’s anything else we can do for you, please don’t hesitate to get in touch—we’re always happy to help.

Posted 4 months ago

“I’ve just cancelled with D&G .. trying to sort out my plan I thought would be easy but today I got my renewal which has gone up by £11 and one of my hasn’t been added even though it was supposed to be sorted .. booking repairs isn’t as good as it used to be and you have to wait longer for engineer to come and do repair .”

Helpful Report

Posted 4 months ago

A March, Thank you for sharing your feedback with us. We're sorry to hear you were unhappy with your plan and the recent price increase. We completely understand how frustrating it can be when things don’t go as expected, especially when trying to sort out your renewal and address specific issues. We want to reassure you that we’re doing everything we can to balance providing exceptional service with the rising costs of living and business. These increases—while never easy to announce—are essential to ensuring we continue to offer reliable support and an extensive engineer network to get home life back on track as quickly as possible. We’re also continually working to improve how repairs are scheduled and handled so that your experience with us is as smooth as possible. Your feedback is truly valuable, and I’ve passed it along to our team to help us evolve and improve our service. If there’s anything further we can do to assist you or any unresolved issues you’d like to discuss, please don’t hesitate to get in touch. We’d love the opportunity to make things right. Thank you, The Domestic & General Team

Posted 4 months ago

“My eleven year old fridge freezer failed. The necessary spares were ordered and installed within a week. First class service!!”

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Posted 4 months ago

Thank you so much for sharing your kind words with us! We’re thrilled to hear you were happy with the service and that we could get your fridge freezer back in working order so quickly. At D&G, we know how important it is to resolve issues efficiently and with care, so it’s wonderful to see this reflected in your experience. If there’s anything else we can help with, don’t hesitate to reach out. We’ve got you covered.

Posted 4 months ago

“Booked an appointment, man came repaired washing machine excellent service and efficient nothing to complain about very pleased with Domestic and General Thank you”

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Posted 4 months ago

Thank you for your kind words! We’re thrilled to hear about your excellent experience with us. Ensuring efficient and hassle-free service is what we strive for, and we’re so pleased you’re happy with the repair. If there’s anything else we can assist you with in the future, don’t hesitate to reach out. Thanks again for choosing D&G!

Posted 4 months ago

“Great engineer very professional”

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Posted 4 months ago

Thank you so much for your kind words! We're thrilled to hear that you were happy with your experience and found our engineer to be professional. It's always our goal to provide exceptional service and ensure everything runs smoothly for our customers. If there's anything else we can support you with, we're always here to help.

Posted 4 months ago

“They have been fantastic and have so far unsure all my large electric items and have now 2 more to insure! They fixed my vacuum cleaner which is now smashing! People are friendly and helpful in the phone, just like being in a family!👍🙋”

Helpful Report

Posted 4 months ago

Thank you so much for your kind words! We’re thrilled to hear you’ve had such a positive experience with D&G. Knowing your vacuum cleaner is now back to “smashing” and that you’ve found our team friendly and helpful truly puts a smile on our faces. Being described as “just like being in a family” is the ultimate compliment—creating that level of care and connection is what we strive for every day. We’re grateful for the opportunity to help you protect your home and look forward to insuring your next items. If there’s anything else we can do, don’t hesitate to get in touch.

Posted 4 months ago

“As always excellent service all round. Only gripe is had to wait 10 days for appointment other than that brilliant.”

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Posted 4 months ago

Thank you for taking the time to share your review with us. We’re delighted to hear that you had an excellent experience with our team—it’s always our goal to provide brilliant service. We also appreciate your feedback about the wait time for your appointment. We know how important it is to resolve issues quickly, and we’re continuously working to improve availability. Your comments have been shared with our team to help us serve you even better in the future. Thanks again for choosing D&G. If there’s anything else we can do for you, don’t hesitate to reach out.

Posted 4 months ago

“Speedy service . Courteous and efficient engineer.”

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Posted 4 months ago

Thank you for the glowing review! We're thrilled to hear you were happy with the courteous and efficient service provided by our engineer. Delivering a seamless, first-class experience is always our goal. If you need any further assistance, we’re just a call or message away. Thank you for choosing us!

Posted 4 months ago

“Delivery OK, on time but do not think the washing machine has been fitted correctly as there are issues. I would appreciate an engineer to attend and check that the fitting is correct.”

Helpful Report

Posted 4 months ago

Hi George, Thank you for taking the time to share your feedback. We’re thrilled to hear that your delivery arrived on time, but we’re truly sorry to learn that you’re experiencing some issues with the fitting of your washing machine. That’s not the seamless experience we aim to deliver. We’ve sent you a private message with the details of who to contact to arrange a follow-up. This will help us ensure we’re sending the right engineer to resolve the problem for you as quickly as possible. Your satisfaction is incredibly important to us, and we’re committed to making this right. If there’s anything else on your mind, don’t hesitate to reach out—we’re here to help Many Thanks, Domestic & General

Posted 4 months ago

“I am still waiting for the replacement drawers for my Hotpoint ultima freezer compartment. I spoke with Hotpoint customer service 3 weeks ago and they said they were awaiting 2 drawers coming in. I've tried to contact Hotpoint but their automated message system does not recognise my post code”

Helpful Report

Posted 4 months ago

We’re really sorry to hear about the delay in receiving your replacement drawers and the trouble you’ve had reaching us. We completely understand how frustrating this must be and want to assure you that we’re here to make things right. We’ve already reached out to you personally to gather all the details we need to resolve this quickly. Our aim is to get your freezer compartment back to working order as soon as possible. Thank you for your patience, and please don’t hesitate to get in touch if there’s anything else we can assist with in the meantime.

Posted 4 months ago

“Brilliant at fixing appliances but I don't like the way they keep ringing to get more business. If I want to come over another appliance I will get in touch with them.”

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Posted 4 months ago

Thank you for your feedback—we’re thrilled to know you’re happy with how we fix appliances! We’re sorry to hear that our follow-up calls didn’t feel helpful to you. If you’d prefer not to receive these calls in the future, it’s easy to opt out through your My Account. We’re always looking for ways to improve, so your thoughts are invaluable to us. Thanks again for sharing them!

Posted 4 months ago

Domestic and General is rated 2.8 based on 1,153 reviews