Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

3.1 Rating 1,633 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,633 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“I highly recommend no one goes to your insurance ????”

Helpful Report

Posted 2 months ago

We’re truly sorry to hear that you had a negative experience with our insurance services, Mohammed. We understand how critical it is for our customers to feel confident and secure in their choices. Your feedback is incredibly important to us, and we are committed to making improvements wherever necessary. We genuinely appreciate you taking the time to share your thoughts, and we hope to have the opportunity to provide a better experience in the future. Many thanks, The Domestic & General team

Posted 2 months ago

“All great. Process was automated which was a bit frustrating as it would have been nice to be able to speak to someone. But they offered a suitable replacement when our machine couldn’t be fixed and it was all arranged in a few days! Will be renewing my policy for sure.”

Helpful Report

Posted 2 months ago

Thank you for your review! We're glad to hear that you found our replacement process suitable and that it all got arranged quickly. We understand that automated processes can sometimes be frustrating, and we appreciate your feedback, next time please know we also have the option to call. Your renewal means a lot to us, and we're here to help whenever you need assistance! Many thanks, The Domestic & General team

Posted 2 months ago

“Excellent from start to finish replaced my cooker within a few days the replacement is perfect for us delivered by 2 lovely people who couldn't do enough for us 5stars to them”

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Posted 2 months ago

Thank you so much for your wonderful review, Bryn! We're delighted to hear that your cooker replacement was handled seamlessly and that our team provided such excellent service. Your kind words truly motivate us to keep delivering the best experience possible. If you need any further assistance, please feel free to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

“First of all,you have wonderful engineers ,after changing some parts of my dryer only to have it malfunctioning again ,this happened a couple of times the engineer then thought maybe he will change the motherboard.After about a week i recieved an e mail that the engineer said it can't be fixed and I will get a link to choose a replacement. There was a number to call if you need help which I did and I really found them helpful in answering my questions about the replacement I was choosing.Im so grateful. The guy who came to deliver it carried it right upstairs to the right place, he was great ,plus he carried my other one downstairs. Altogether I was really happy ,was great service, thanks again”

Helpful Report

Posted 2 months ago

Thank you so much for your thoughtful review! We're delighted to hear about your positive experience with our engineers and the helpful customer service you received during your replacement process. It’s fantastic to know that the delivery went smoothly too! Your feedback truly motivates us to keep delivering great service. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 2 months ago

“Very proffesional. Would definately recommend.”

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Posted 2 months ago

Thank you for your lovely review! We’re delighted to hear that you found our service professional and that you would recommend us. Your support truly means the world to us, and we’re here anytime you need assistance. Many thanks, The Domestic & General team

Posted 2 months ago

“I was offered a replacement oven as the old one was very old and the parts no longer available. I was offered a long list of replacements (positive), some with no extra charge apart from a £110 fee for installing the new one and £20 to take the old one away. I found it really difficult to find detailed information about the ovens and whether they were suitable as a built in or under counter oven. The chat was available but very frustrating and difficult to actually getting a live person to answer questions. Automated multi choice once appearing all the time. Finally went for an oven with no extra charge but no installation service was available for this one and no recycling service. So happy with the oven but not so with the process of getting it which I found stressful.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your feedback with us! We’re glad to hear that you’re happy with your new oven, but we sincerely apologize for the challenges you faced during the replacement process. It’s understandable that navigating options and getting timely support is crucial, and we’re sorry to hear that we didn’t meet your expectations this time. We appreciate your insights and will use them to improve our communication and support systems in the future. Your experience matters to us, and we’re committed to making things better. Many thanks, The Domestic & General team

Posted 2 months ago

“First class servicez”

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Posted 2 months ago

Thank you for your glowing review, Geoff! We're delighted to hear that you experienced first-class service with us. Your kind words inspire our team to keep providing the best support possible. If you need anything further, just let us know! Many thanks, The Domestic & General team

Posted 2 months ago

“Was messaged saying my new appliance had been registered for manufacturer's guarantee, I rang up and it hadn't been registered, that's my 1 star..”

Helpful Report

Posted 2 months ago

We’re very sorry to hear that your appliance registration didn’t go as expected. It’s frustrating to receive a message indicating that everything is handled, only to find otherwise. Your experience is important to us, and we’ll look into this matter to ensure we provide more reliable communication in the future. Thank you for bringing this to our attention. Many thanks, The Domestic & General team

Posted 2 months ago

“Replaced my washing machine as parts were no longer available”

Helpful Report

Posted 2 months ago

Thank you for your excellent review! We’re delighted to hear that you had a positive experience with our team during the replacement of your washing machine. Ensuring you have a reliable appliance is our top priority, and we appreciate your trust in us. If there's anything else we can assist you with, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

“Can not complain about the service at all.”

Helpful Report

Posted 2 months ago

Thank you for your kind words! We're delighted to hear that you had a great experience with our service. Your satisfaction is our top priority, and we’re always here to help if you need anything in the future. Many thanks, The Domestic & General team

Posted 2 months ago

“I made two claims on my two tv’s and both were dealt with easily and swiftly. Great service.”

Helpful Report

Posted 2 months ago

Thank you for your kind review, Mark! We're delighted to hear that your claims were handled easily and swiftly. Providing great service is our priority, and it's wonderful to know we met your expectations. If you need any further assistance, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

“I honestly rate this company, I've needed repairs and a replacement in the past year amd they have been great. Costomer service is really helpful they come quickly and do a great job. Replacement service was a really quick and easy process. Their cover is affordable and worth it. Absolutely recommend to anyone who needs that extra bit of security on their appliances.”

Helpful Report

Posted 2 months ago

Thank you so much for your glowing review, Sarah! We’re delighted to know that you’ve had such positive experiences with our repair and replacement services. It’s fantastic to hear that our customer service team made everything easy for you! Your recommendation means the world to us, and we’re always here to provide that extra bit of security for your appliances. Many thanks, The Domestic & General team

Posted 2 months ago

“Very happy with domestic and general, they couldn't fix my appliance so we got a replacement, well worth the monthly payment”

Helpful Report

Posted 2 months ago

Thank you for your fantastic review, Martin! We're delighted to hear that you had a positive experience with us. It's wonderful that the replacement was a suitable solution for you, and we appreciate your recognition of the value of our service. If you have any further questions or need assistance, please feel free to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

“Abysmal customer service, zero reliability. I have been trying to get a cooker hood repaired or replaced for four months. The repairer said it was urepairable & wrote me a letter. Since then I have repeatedly contacted D&G and been fobbed off with one excuse after another, then promised on three separate occasions that a 'code' for product replacement would be sent to me. I still haven't got it. I have emailed their CEO toady and said if they don't resolve it in 7 days I will take action against them. If I could give them less than 1 star I would. Total rubbish.”

Helpful Report

Posted 2 months ago

We’re truly sorry to hear about your experience and the prolonged wait you've faced regarding your cooker hood. It’s clear that the level of service you've encountered falls short of our standards, and we understand how disheartening this must be for you. Your feedback is vital, and we assure you that we will investigate the issues you've raised to ensure such delays and miscommunications are addressed. We appreciate your patience as we work to resolve this for you. Thank you for sharing your concerns with us. Many thanks, The Domestic & General team

Posted 2 months ago

“I had an extremely disappointing experience with this company and cannot recommend their services based on what I went through. I enrolled in a $33/month protection plan to address issues with my Whirlpool washer, which was not unlocking, spinning, or draining properly. The company advertises that if an appliance is deemed beyond repair, the plan will be canceled and refunded. That was not my experience. A technician visited on 7/21 and replaced the actuator. When the washer continued to malfunction later that same day, he returned—but arrived using a YouTube video as a guide, something I could have done myself. He also made dismissive and unprofessional comments, implying we were wasting his time. Ultimately, he suggested the machine may be beyond repair but decided to order an encoder and electrical board just in case. On 7/25, he installed the new parts. Despite saying the washer was now working, it immediately malfunctioned again during the very first load. We spent the weekend shopping for a replacement washer, having clearly lost confidence in both the machine and the repair process. I attempted to cancel the plan on 7/28. I was passed between Advantage Appliance, Whirlpool, and finally D&G, the actual plan provider. After explaining my situation multiple times, I was told that the plan could not be canceled or refunded unless the technician officially deemed the unit “beyond repair.” Even though the technician had clearly implied that during the second visit, D&G refused to follow up with him or honor their policy. They offered to send another tech a full week later—after I had already scheduled removal of the appliance and installation of a new washer. When I asked about canceling the plan outright, I was told it would cost $200. At that point, after weeks of inconvenience and no resolution, I canceled my card to prevent further charges. This experience involved poor communication, unprofessional service, and complete inflexibility in honoring stated policies. I urge this company to review how they handle escalations like mine and train their representatives to show more care and follow-through.”

Helpful Report

Posted 2 months ago

We’re truly sorry to hear about your disappointing experience with our service, Cady. We understand how vital clear communication and professionalism are, especially during such frustrating circumstances. Your feedback highlights key areas where we need to improve, and we genuinely appreciate you taking the time to share it. We are committed to reviewing and enhancing our processes to ensure our customers receive the support they deserve. Thank you for bringing this to our attention; your experience will help us strive for better. Thank you, The Domestic & General team

Posted 2 months ago

“Great company. I have been with Domestic and general for 20 years plus. They have been fantastic. Several times when they could not repair the appliance, they have provided us with a brand new one. They are an amazing company.”

Helpful Report

Posted 2 months ago

Thank you so much for your amazing review, Kumar! We really appreciate your loyalty over the past 20 years and are delighted to hear that our team has consistently provided you with great service. Your trust in us is invaluable, and we’re glad that we could help you when repairs weren’t possible. If you ever need assistance in the future, we’re just a call away! Many thanks, The Domestic & General team

Posted 2 months ago

“"Misleading 'Trace and Access' Exclusion Makes Claims Nearly Impossible" My Experience : I purchased D&G's plumbing, drainage and electricity cover believing I had meaningful protection for home emergencies. When I needed to claim for a leaking bathroom tap, I discovered their "trace and access" exclusion effectively makes the policy worthless for most typical household issues. What they tell you: Policy excludes "replacement of tiles or other access materials" What this actually means: You must provide access to pipes/wiring at your own expense, even when they're behind tiles, under floors, or in walls - which is where they normally are in any modern home. Bathroom tap leaking behind tiled wall? You pay for tile removal first, Kitchen pipe issue under fitted units? You pay for dismantling first, Electrical fault behind plasterboard? You pay for wall opening first as all of this is not covered in the insurance purchased. The cost of creating access often exceeds the repair cost, making claims pointless. What I Expected vs. Reality Expected: Emergency cover for common household issues Reality: Cover only applies to easily accessible pipework/wiring (which rarely exists in modern homes) The exclusion isn't clearly explained during sales. A reasonable person would assume "won't replace damaged tiles" means they won't pay if tiles break during repair - not that you must demolish your own property before they'll even attend. I've escalated this to the Financial Ombudsman Service as I believe the policy terms are misleading and unfairly applied.”

Helpful Report

Posted 2 months ago

We’re truly sorry to hear about your experience with your plan, Ajay. We understand how important it is to have comprehensive coverage for home emergencies, and it's disappointing when expectations are not met. Your feedback about the clarity of our policy terms is invaluable, and we take it very seriously. We strive to ensure our customers have a clear understanding of what is covered, and it’s concerning to hear that this was not your experience. Your comments will be taken into account as we work to improve our communication and customer support. Many thanks, The Domestic & General team

Posted 2 months ago

“Delivery. Product care came to do delivery and their driver didn’t survey my floor or area and they have damaged my vinyl floor. And I have been chasing them from few weeks now as. Once vinyl floor get damaged you can’t repair. You have to replace whole floor. And they offer me only £75. So I have to call technician and send them report that it can’t be repaired so now raising quote for whole floor replacement. So very bad experience and still case in progress.”

Helpful Report

Posted 2 months ago

We’re truly sorry to hear about the damage to your vinyl floor and the frustration you’ve experienced during this process. We understand how distressing it can be when things don’t go as planned, especially when it affects your home. Your feedback regarding the delivery and communication is important to us, and we will ensure it is reviewed. We take situations like this seriously and want to make things right. Please bear with us as we work to resolve your case, and we appreciate your patience in the meantime. Many thanks, The Domestic & General team

Posted 2 months ago

“Despite advising of days not suitable for delivery and installation, email reached at 20:00 advising of a delivery the next day which was on one the non suitable days. Tried online chat, messenger and no response until middle of following day the installation date.. D&G did not help and did not pass on any messages.. individuals tried to help but their processes need a complete overhaul! All of this is on top of the original replacement washing machine was faulty and was not installed and they ripped the flooring removing the old machine and then did not cap the water so this leaked into the cupboard. And the original email to order a replacement directed me to dishwashers when the faulty machine was a washing machine.. D&G … must try harder!!!”

Helpful Report

Posted 2 months ago

We’re truly sorry to hear about the issues you've faced with your delivery and installation experience. It's clear that we did not meet your expectations, and we understand how frustrating this must be for you. We appreciate you bringing these matters to our attention, especially regarding the communication and the service provided. We take incidents like this seriously, and your feedback will be instrumental in helping us improve our processes. We are committed to ensuring our customers receive the quality support they deserve. Thank you for your patience as we work to resolve this situation. Many thanks, The Domestic & General team

Posted 2 months ago

“Not had any problems The guys work hard”

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Posted 2 months ago

Thank you for your great review, Ang! We're glad to hear that our team has been working hard and that you haven't encountered any issues. Your appreciation means a lot to us and encourages our commitment to excellent service. If there's anything else we can assist you with, please feel free to reach out! Many thanks, The Domestic & General team

Posted 2 months ago

Domestic and General is rated 3.1 based on 1,633 reviews