Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.78

2.8 Rating 1,153 Reviews

44 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.8

Based on 1,153 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“Excellent service thankyou.”

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Posted 5 months ago

Thank you for your kind words! We’re so glad everything worked out well for you. Providing excellent service is what we strive for, and it’s brilliant to know we’ve delivered that for you. If there’s anything we can help with in the future, don’t hesitate to get in touch. Thank you, The Domestic & General Team

Posted 5 months ago

“Just after Christmas my cooker door fell off and the way you handled it was absolutely disgusting.”

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Posted 5 months ago

We’re really sorry to hear about the issue with your cooker and your experience—it’s not the level of service we pride ourselves on delivering. Your feedback is incredibly important to us, and we want to make sure this doesn’t happen to you or any of our other customers again. We have sent you a private message so we can understand more about what happened and work on resolving this for you. Many Thanks, The Domestic & General Team

Posted 5 months ago

“Excellent service & value for money⁹⁹”

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Posted 5 months ago

Thank you so much for your kind words! We're thrilled to hear you had a great experience and found value in our service. We truly appreciate you taking the time to share your feedback—it fuels our commitment to delivering exceptional service every time. If there's anything more we can do for you, don't hesitate to get in touch! Thank you, The Domestic & General Team

Posted 5 months ago

“Fixed with first visit, friendly engineer and very polite and would definitely recommend D&G”

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Posted 5 months ago

Thank you for your kind words! We’re thrilled to hear that your issue was resolved on the first visit and that our engineer provided you with friendly and polite service. Your recommendation means a lot to us, and it’s great to know that we’ve met your expectations. If there’s anything else we can help with, don’t hesitate to reach out. Thank you, The Domestic & General Team

Posted 5 months ago

“Polite and happy to help.”

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Posted 5 months ago

Thank you for your kind words! We’re so glad to hear that you had a great experience and that our team could assist you. Ensuring our customers feel supported and valued is always our top priority. If there’s anything else we can help with, don’t hesitate to reach out. Thank you, The Domestic & General Team

Posted 5 months ago

“They scratched all one side of the new freezer on delivery and only got £57 for the damage They were rude delivery drivers”

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Posted 5 months ago

We’re truly sorry to hear about your experience. This isn’t the level of service we aim to provide, and we deeply regret that we’ve fallen short of your expectations. We have emailed you privately to give you more resources. Thank you for bringing this to our attention – we’re committed to making things right. Thank you, The Domestic & General Team

Posted 5 months ago

“Excessive from the booking to the repair , brilliant”

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Posted 5 months ago

Thank you for your feedback! We’re thrilled to hear you had such a brilliant experience, from booking all the way through to your repair. Providing a service that’s simple, efficient, and hassle-free is what we aim for every step of the way. If there’s anything else we can assist you with, don’t hesitate to get in touch—we’re here to help. Many Thanks, The Domestic & General Team

Posted 5 months ago

“Very good customer service. Helpful Engineer”

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Posted 5 months ago

Thank you for your kind words! We're thrilled to hear you had a great experience and found our engineer helpful. Providing exceptional service and making things straightforward for our customers is always our goal. If there’s anything else we can do for you, don’t hesitate to reach out. Many Thanks, The Domestic & General team

Posted 5 months ago

“Terrible company. They are a scam .”

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Posted 5 months ago

Thank you for taking the time to share your feedback—we truly appreciate it. We’re deeply sorry to hear about your experience. At Domestic & General, we’ve been a trusted provider for over 110 years, and our goal has always been to deliver reliable and caring service to our customers. Your feedback shows us that we’ve fallen short, and for that, we sincerely apologize. We’ve reached out to you directly to better understand your concerns and ensure we’re doing everything we can to resolve the issue. Please know that we’re working diligently to make things right and provide you with the level of service you deserve. Thank you for giving us the opportunity to improve. The Domestic & General Team

Posted 5 months ago

“Had a problem with my tumble dryer, made an appointment online and had the option for an engineer to come within 24 hours. He arrived within the time slot and fixed the issue within 15 minutes!”

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Posted 5 months ago

Thank you for taking the time to share your experience with us! We're so pleased to hear that your tumble dryer issue was resolved quickly and efficiently by our engineer. At Domestic & General, we’re committed to making repairs as straightforward and hassle-free as possible, so it’s fantastic to know we delivered that for you. If you need any further support or have additional feedback, we’re always here to help. Thank you, The Domestic & General Team

Posted 5 months ago

“I don't usually leave reviews but want to highlight an issue, so people will be made aware of something that may catch them out in D & G terms and conditions. I had 3 appliances insured and added a 4th. When doing so I clearly told the clerk I moved into my house with the tumble dryer already there. That should have been the point that he explained that if I could not produce a receipt for the item, if asked, D& G would refuse to repair it. My dryer broke, so I tried to book an engineer on line. I received an email from a "claims department" asking for proof of purchase. I emailed back explaining the above. They then amazingly asked me to troll back through all my housesale paperwork to find the TA10 Form -fixtures and fittings list!. At this point I decided to cancel ALL 4 of the insured appliances. I wasn't prepared, in the future to possibly be asked for proof of purchase for any of the other 3 ( by that point having possibly paid monthly installments for months/years ) only to be told they wouldn't then honour the contract and send an engineer. So be warned , you may wish to consider this before insuring with DG, and possibly be caught like I was. Guess we should always read the t & c.... but I relied on the call handler., when told I "inherited the dryer" to be transparent and bring it to attention.”

Helpful Report

Posted 5 months ago

Hi Jill, Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the frustration and inconvenience you’ve faced during this process. This is not the standard we strive to deliver, and it’s clear we could have done better in communicating the terms and conditions to you at the time of setting up your policy. We’ve taken your feedback on board and will be reviewing our training to make sure our team provides clear and accurate information upfront to avoid situations like this in the future. We appreciate you bringing this to our attention, and we’ll use it to improve how we serve our customers going forward. Thank you, The Domestic & General Team

Posted 5 months ago

“They called up to try to get me to renew my fridge warranty when I said sorry I wasn't going to renew they just put the phone down on me ....only nice to get your money !! AVOID 🚫”

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Posted 6 months ago

Thank you for sharing your experience with us. We’re sorry to hear about the way your call was handled—this is not the level of service we strive to provide. Your feedback is incredibly valuable, and we want to assure you that we are taking it seriously. We will be conducting additional training for our team to ensure that all customer interactions are handled with professionalism. Thank you, The Domestic & General Team

Posted 6 months ago

“Worst company to deal with. NO help what so ever, they are quick enough to take your money, but when something goes wrong they do not want to know.”

Helpful Report

Posted 6 months ago

Thank you for taking the time to share your feedback. We’re sorry to hear about your recent experience and understand how frustrating this situation must have been for you. At The Domestic & General, we always strive to provide a helpful and supportive service, and it’s disappointing to learn we fell short of your expectations. While we can’t change what happened, we want to assure you that your experience is taken seriously. We have sent a private message so you can get directed to the right person to address your concern promptly. Sincerely, The Domestic & General Team

Posted 6 months ago

“Have been paying insurance for quite a few years, my washing machine has had 4 call-out since January 23 and the fault is still not fixed, appalling customer service”

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Posted 2 years ago

“Don't waste your money with this company. They give you rewards but totally inflated prices give you discount joke then want to charge a large fee for installation. Been with them that long I must have bought the appliance 4times over. This resulted in us cancelling all our insurance with them. Rather put the money in a piggy bank.”

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Posted 2 years ago

“I can't Express my words on this page because it be alot of abusive words towards this company takes your money and gives you a very poor service”

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Posted 2 years ago

“The repairer did not turn up on the specified day or contact me at any time”

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Posted 2 years ago

“Totally lacking in customer service or aftercare, no like for like brand replacement, very unhelpful with the elderly disabled customers, extremely disappointed”

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Posted 2 years ago

“Appalling service, first problem was in December 2022 and now its the 20th February 2023 and still not had the problem resolved, all started with a squeak on tumble dryer. SAVE YOUR MONEY AND DO NOT USE”

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Posted 2 years ago

“Haven't turned up at all and no call to give any reasons. Appalling service”

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Posted 2 years ago

Domestic and General is rated 2.8 based on 1,153 reviews