Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

3.1 Rating 1,637 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“No good ,they didn’t sort out”

Helpful Report

Posted 4 months ago

We’re really sorry to hear that your concerns weren't addressed, Carmen. It's disappointing to hear that you didn’t receive the support you were hoping for. We strive to provide our customers with effective resolve, and it’s clear that this experience fell short. Your feedback is vital and will help us improve our service in the future. Thank you for your understanding, and we hope to make things right. Many thanks, The Domestic & General team

Posted 4 months ago

“Poor choice of replacement models, first scheduled delivery didn’t happen and I spent best part of an hour on phone being passed between insurers, manufacturers and delivery company. Installer didn’t know how to solve a problem on installation, neighbour who is a plumber had to sort. Won’t be insuring any of my appliances with D&G again.”

Helpful Report

Posted 4 months ago

We’re really sorry to hear about the challenges you faced with your replacement process and installation. It’s frustrating when expectations are not met, and we understand how much time and effort this took on your part. Your feedback about the communication and the installer’s support is invaluable, and we take it seriously as we strive to improve our services. We appreciate your patience as we work through these issues and aim to provide a better experience for our customers in the future. Many thanks, The Domestic & General team

Posted 4 months ago

“Delivery of replacement tumble dryer seems to be ok and no problems as yet unlike first one”

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Posted 4 months ago

Thank you for your feedback! We're pleased to hear that the delivery of your replacement tumble dryer went smoothly. It's great to know that you're having a better experience this time around. If you have any further questions or need assistance, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 4 months ago

“Could not fault the two guys that came done and dusted in about ten minutes”

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Posted 4 months ago

Thank you so much for your fantastic review, C! We're thrilled to hear that our team was efficient and able to complete the job quickly. Your positive feedback motivates us to keep delivering excellent service. If you need any further assistance, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 4 months ago

“Unable to fix the washing machine so a brand new one was provided. Wonderful service. Very pleasant delivery man. Thank you so much.”

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Posted 4 months ago

Thank you for your fantastic review! We're thrilled to hear that you received a new washing machine and that our service met your expectations. Our team always aims to provide a pleasant experience, and your feedback is greatly appreciated. If you need any further assistance in the future, don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 4 months ago

“Get to replace washer dryer shame it was not installed”

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Posted 4 months ago

“Just a little bit slow getting a engineer out ans a replacement fridge/freezer. Nearly 2 weeks shopping daily”

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Posted 4 months ago

“Great service from D&G, would recommend them to anyone. My cooker was irrepairable and was replaced within 14 working days of it being found faulty.”

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Posted 4 months ago

“Quick repair process and speedy replacement details. Fast delivery”

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Posted 4 months ago

“I used the app to book appointment, which was easy. Engineer came out and within 4 hours i had been contacted to offer me a replacement. Which I chose and arrived when I wanted it to. Excellent service this really does give customers peace of mind today when new products are so expensive.”

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Posted 4 months ago

“Poor initial response. Then offered replacement but had to pay for removal and installation. When querying costs of cover got poor unhelpful response.”

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Posted 4 months ago

“I was extremely with the service and the quick delivery of my brand new product.”

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Posted 4 months ago

“Apart from the exchange of replacement machine due to unable to repair went very smoothly!! It just l was left for nearly 2 weeks usable to do main washing as lm disabled l had to rely on my husband taking washing to laundry or my daughter 's to wash although much appreciated but all sorted now shame we had to wait for over 10 days !!!”

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Posted 4 months ago

“Good customer service when needing a replacement tumble dryer. No charge except for taking the old one away Good choice of replacements, delivered ahead of expected time, looks great 👍”

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Posted 4 months ago

“I found that d&g dealt very quickly on resolving the problem with my washing machine I could not have asked for more.”

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Posted 4 months ago

“No problems at all was very pleased with my delivery.thankyou”

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Posted 4 months ago

“Delivered nice and early. Technician knew his job and was very tidy, thanks”

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Posted 4 months ago

“Nice chap very obliging on time pleased with replacement”

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Posted 4 months ago

“Professional job technician was pleasant and friendly and explained everything in simple terms good job done”

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Posted 4 months ago

Thank you so much for your fantastic review! We're thrilled to hear that our technician made your experience pleasant and informative. Your feedback is crucial in helping us maintain our commitment to exceptional service. If you ever need assistance in the future, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 4 months ago

“I must admit I get mixed up between Domestic and General and the actual manufacturer of my washing machine, because I think you have to contact the manufacturer directly to book a D&G visit. perhaps this process can be ironed out because it's so confusing. I am disappointed by the fact that these days, you cannot seem to contact D&G directly via phone. However, the booking process and communication was simple and I had the machine fixed within a few days. I am very happy with the engineer service, he was excellent. I will recommend Domestic and General.”

Helpful Report

Posted 4 months ago

Thank you for your thoughtful review, Darran! We appreciate your feedback regarding the confusion between Domestic and General and the manufacturer. We're always looking for ways to improve our processes, so your input is invaluable. It’s great to hear that you found the booking process straightforward and that our engineer provided excellent service. We truly value your recommendation! If you have any further suggestions or need assistance, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 4 months ago

Domestic and General is rated 3.1 based on 1,637 reviews