Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

3.1 Rating 1,637 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“Anything that need repairs it's quick and easy to get it picked up from the house , then back again . TV screen broke and could not be repaired, I was given a refund on The TV .”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review, James! We’re pleased to hear that our pickup process was quick and easy for you. We understand how frustrating it is when a device can't be repaired, but we’re glad to know that you received a refund for your TV. Your satisfaction is our priority, and we appreciate you taking the time to share your experience with us. If you need any further assistance, please feel free to reach out! Many thanks, The Domestic & General team

Posted 3 months ago

“Had the engineer out 8 times in 14 months and finally today they say they will replace the machine. The engineers have been really good but been waiting 2 weeks for a part that they can’t give me a ETA on. Fingers crossed but not holding my breath.”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your experience with us. We apologize for the repeated visits and the wait for the part; we understand how frustrating this can be. We're glad to hear that our engineers have provided good service throughout this time. Rest assured, we’re actively working to get things resolved for you as quickly as possible. Your patience means a lot to us, and we appreciate your understanding. Many thanks, The Domestic & General team

Posted 3 months ago

“Mechanic arrived at scheduled time giving me updates. Machine fixed first time. However, mechanic discovered I needed a part for my washing machine which had to be ordered. This was done, a few days later it arrived and I was able to fit immediately.”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review, SJ! We’re thrilled to hear that our mechanic was punctual and kept you updated throughout the process. It’s great to know that your machine was fixed on the first visit, and we appreciate your understanding regarding the part order. Should you need any further assistance, we’re always here to help! Many thanks, The Domestic & General team

Posted 3 months ago

“Never has the right parts just keep repairing old machime”

Helpful Report

Posted 3 months ago

We're truly sorry to hear about your frustration with the parts for your machine. It’s concerning to learn that you feel repairs have not met your expectations, and we're here to help rectify that. Your feedback is important to us as we strive to improve our service and provide better solutions to our customers. Please reach out to our customer service team so we can assist you in finding a resolution. Thank you for sharing your experience, and we hope to have the opportunity to restore your confidence in us. Many thanks, The Domestic & General team

Posted 3 months ago

“Friendly and efficient.”

Helpful Report

Posted 3 months ago

Thank you for your lovely review! We're so pleased to hear that you found our service friendly and efficient. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience. If you need anything else in the future, just let us know! Many thanks, The Domestic & General team

Posted 3 months ago

“I have been with D&G for years I feel so safe when the insurance for my items my repair was all covered and done with in a week I just don't have the worry of items when things go wrong they are just a call away also their prices are good and that's why I have been a customer for so long.”

Helpful Report

Posted 3 months ago

Thank you for your amazing feedback, P! We’re thrilled to hear that you’ve felt safe and supported with our service over the years. It’s wonderful to know that your repair was handled quickly and that our team is just a call away when you need us. Your loyalty and kind words mean everything to us! If there's ever anything more we can do for you, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 3 months ago

“Issue was fixed quickly & very professional.”

Helpful Report

Posted 3 months ago

Thank you for your fantastic review, Barry! We’re thrilled to hear that your issue was resolved quickly and that you experienced professional service. We truly appreciate your feedback, and it encourages us to maintain our high standards. If you ever need our assistance again, please don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 3 months ago

“Darren is professional and always fixes problem”

Helpful Report

Posted 3 months ago

Thank you for your fantastic feedback, Diane! We’re so pleased to hear that Darren consistently provides professional service and resolves any issues you may have. Your support and recognition of his efforts mean a great deal to us. If you need anything further, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 3 months ago

“It has taken DG 4 months now to repair a Whirlpool washer. The contractor they hired to come out and fix the washer replaced just about all the components to the washer and still could not fix it. They are horrible at keep you updated on their process and when you call in they seem nice but cant do anything for you due to their chain of command. If possible avoid doing business with this company. I wouldnt even rate them a one star”

Helpful Report

Posted 3 months ago

We're very sorry to hear about your experience with the repair of your Whirlpool washer, Gil. It’s truly frustrating to wait so long for a resolution, especially after multiple attempts to fix the issue. We understand how disappointing it is not to receive consistent updates and assistance when you need it most. Your feedback about the communication challenges and the effectiveness of our service is important to us, and we are committed to using it to improve. Please know that we are taking your concerns seriously and will ensure they are addressed. We appreciate your patience during this process, and we hope to make things right for you. Many thanks, The Domestic & General team

Posted 3 months ago

“engineer attend on time”

Helpful Report

Posted 4 months ago

Thank you for your review! We're delighted to hear that our engineer attended on time. Punctuality is very important to us, and it's great to know we met your expectations. If you need any further assistance in the future, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 4 months ago

“This company is so difficult to deal with. The whole purpose of its existance is to rip you off. First, the cost of one-year repair plan is $383, which is close to a new washer. Then you can't cancel it until the aniversery of one year. If you miss it, you're automatically renewed for another year. When you tried to cancel it, they will give all the difficulties so that it won't go through. My advice is stay away from this company at all costs.”

Helpful Report

Posted 4 months ago

We’re truly sorry to hear about your experience with us, Qi. We understand that dealing with cancellation policies can be frustrating, and we sincerely apologize for any difficulties you encountered. Your concerns regarding the value of our plans are important to us, and we’re committed to ensuring our customers feel supported throughout their experience. We appreciate your feedback, and we'll use it to help improve our services in the future. Thank you for sharing your thoughts with us. Warm regards, The Domestic & General team

Posted 4 months ago

“Not the cheapest company but definitely the best. Onley had to call on them three times, but each time they have been brilliant. Sorted the problem each time, always prompt, always polite and helpful.”

Helpful Report

Posted 4 months ago

Thank you for your fantastic review! We truly appreciate your recognition of our service. It’s great to know that our team has been prompt, polite, and helpful in resolving your issues. We’re here for you whenever you need us! Many thanks, The Domestic & General team

Posted 4 months ago

“Efficient service from the engineer Replacement fridge door ordered quickly”

Helpful Report

Posted 4 months ago

Thank you for your excellent review, Mrs! We're so pleased to hear that our engineer provided efficient service and that your replacement fridge door was ordered quickly. Your satisfaction is very important to us, and we appreciate you taking the time to share your experience. If you need any further assistance, please feel free to get in touch! Many thanks, The Domestic & General team

Posted 4 months ago

“Just had to have a new cooker. D&G great. All straightforward to ordering my new cooker.”

Helpful Report

Posted 4 months ago

Thank you for your wonderful review! We're so glad to hear that your experience with ordering your new cooker was straightforward. It's always our goal to make the process as seamless as possible for our customers. If there's anything else we can assist you with in the future, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 4 months ago

“Everything was perfect”

Helpful Report

Posted 4 months ago

Thank you for your wonderful review, Samuel! We're thrilled to hear that everything was perfect. Your satisfaction is our top priority, and it means a lot to us to know we met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 4 months ago

“I have long been a customer of D&G and benefitted from their repairs and servicing. I recently replaced one of my appliances with another within a 4 unit plan. The "switch" was very swiftly completed and the regular monthly Direct Debit for the Plan unchanged. A satisfactory arrangement.”

Helpful Report

Posted 4 months ago

Thank you for your wonderful review, Ben! We’re thrilled to hear that the switch to your new appliance was smooth and that you’re satisfied with the ongoing arrangement. Your loyalty as a long-time customer means the world to us, and we’re always here to ensure you continue to have a great experience. Many thanks, The Domestic & General team

Posted 4 months ago

“No nonsense easy transition new machine arrived quickly very happy with the service from Domestic and General”

Helpful Report

Posted 4 months ago

Thank you for your wonderful review, Ian! We're thrilled to hear that you had a smooth transition and that your new machine arrived quickly. It's our goal to provide exceptional service, and we appreciate your kind words. If you ever need assistance in the future, we're just a call away! Many thanks, The Domestic & General team

Posted 4 months ago

“On time, friendly. Efficient.”

Helpful Report

Posted 4 months ago

Thank you for your wonderful review! We're thrilled to hear that our team was on time, friendly, and efficient. Your satisfaction means a lot to us, and we're here to help whenever you need assistance in the future. Many thanks, The Domestic & General team

Posted 4 months ago

“Very prompt and a professional service offered. Very happy with the service and support provided.”

Helpful Report

Posted 4 months ago

Thank you for your wonderful review! We're thrilled to hear that you found our service prompt and professional. Your satisfaction is our priority, and it's fantastic to know you felt well-supported. If you ever need anything else, we're just a call away! Many thanks, The Domestic & General team

Posted 4 months ago

“Repair and replacement of rubber seal on our American Fridge Freezer. The engineer did an excellent job and replaced the light bulb on the Freezer side as well as it had blown. He was very polite efficient and extremely quick. 5. Stars ⭐️”

Helpful Report

Posted 4 months ago

Thank you so much for your wonderful review, Lana! We're thrilled to hear that our engineer provided excellent service by replacing the rubber seal and even took care of the light bulb for you. Your kind words about his politeness and efficiency truly mean a lot to us and motivate our team to keep up the great work. If you ever need assistance again, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 4 months ago

Domestic and General is rated 3.1 based on 1,637 reviews