Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.78

“Very prompt and knew what was wrong straight away. Both were both very approachable and friendly”

Posted 4 months ago

Thank you so much for your kind words! We're thrilled to hear our engineers were prompt, approachable, and able to quickly identify the issue. At the heart of what we do is a commitment to delivering quick and reliable solutions, supported by a friendly and professional touch. We’ll make sure your feedback is shared with our team—it’ll make their day! Many Thanks, The Domestic & General Team

Posted 4 months ago

“Very happy with the service I get form you , high standards and allay very helpful engineers who come out to the house 100% as always”

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Posted 4 months ago

Thank you so much for your kind words! We’re thrilled to hear that you’ve had an excellent experience with our service. Our engineers take great pride in delivering high standards and ensuring every visit is as helpful as possible. Your feedback is greatly appreciated—it motivates us to keep doing what we love! If there’s anything more we can assist with, don’t hesitate to reach out. Many Thanks, The Domestic & General Team

Posted 4 months ago

“Fantastic service..very helpful and always kept up to date in a time for delivery am absolutely happy with the service and my new appliance. 👍 Thanks”

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Posted 4 months ago

Thank you so much for your kind words! We're thrilled to hear that you're happy with both your new appliance and the service you received. Keeping you updated and ensuring a smooth delivery is always our priority, so it's lovely to know it shone through. If there’s anything more we can assist with in the future, don’t hesitate to reach out. Enjoy your new appliance! Many Thanks, The Domestic & General Team

Posted 4 months ago

“After the way they managed my data I wouldn't trust them an inch”

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Posted 4 months ago

We’re really sorry to hear about your experience with managing your data. Your trust is so important to us, and we’d like to make this right. You can take control of your data anytime via your My Account, but if there’s something else that’s gone wrong, please don’t hesitate to get in touch with us directly. We’re here to help and will work with you to resolve this as quickly as possible. The Domestic & General Team

Posted 4 months ago

“cant log on and no support”

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Posted 4 months ago

We're really sorry to hear you're having trouble accessing your account. Unfortunately, we can’t identify you from this post, but we want to help you resolve this as quickly as possible. Could you give our customer support team a call? They’re ready to assist you and will do everything they can to get you back up and running smoothly. Please don’t hesitate to reach out—we’re here to help! The Domestic & General Team

Posted 4 months ago

“We have to use D & G because our parts are covered for free for a few years yet. But we pay for the engineer. Bizarrely it was cheaper to take out 6 months insurance, that covers for multiple break downs in that time, then to pay for a one off visit. In our case that’s worked well because the first repair didn’t solve the issue. The first time he ‘happened’ to have the part on the van. The second time he didn’t have the parts, so had to order them and arrange another appointment. But D & G cancelled the second repair appointment 3 times, at short notice, with no explanation. Just a text! There was no way to talk to anyone about rebooking. Just on line and sometimes the text didn’t include the booking ref so I couldn’t go on line to do anything. It was Extremely stressful and very time wasting. The engineer didn’t know anything about it, as the appointments aren’t booked by him. Why do they not have parts on the van when you’ve told them what machine isn't working? However the engineer is Brilliant and I’d give him 10🌟. He’s thorough, professional, friendly, explains what he’s doing and why, gets I touch when he’ll be delayed.”

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Posted 4 months ago

Thank you for sharing your experience with us. We're truly sorry to hear about the inconvenience and stress caused by the last-minute appointment cancellations and challenges in rebooking. This is far from the seamless service we strive to provide, and we’re taking your feedback seriously. We understand how important it is to have clear communication, especially when unexpected changes occur. Your point about text messages sometimes missing booking references is really valuable, and we’ll review our processes to ensure this doesn’t happen in the future. While we regret the difficulties you faced, it’s great to hear that our engineer made a positive impact. We'll make sure your kind words about their professionalism, thoroughness, and communication are passed along—they deserve the recognition! Many Thanks, The Domestic & General Team

Posted 4 months ago

“On the 29th April I rang domestic and general to tell them our oven door seal had broken, I spoke to Brigit. An appointment to repair the oven was booked for 2nd April. The engineer arrived without a door seal and was therefore unable to repair the oven. He ordered a seal and said he will return during next week. This is appalling service from Domestic and General 9”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your feedback with us. We’re sincerely sorry to hear about the inconvenience caused by the issues with your oven repair. This isn’t the kind of service that we strive to provide at Domestic & General. We work hard to ensure our engineers are equipped to resolve most issues on their first visit, and it’s clear that on this occasion, we fell short. Please know that we take this matter seriously and will be using your experience to improve our processes and training to ensure this doesn’t happen again. Thank you for giving us the opportunity to improve. We value your trust and will do everything we can to make things right. Many Thanks, The Domestic & General Team

Posted 4 months ago

“The engineer was on time very polite and knew exactly what the problem was and rectified it straight away he seemed very professional pleased to have the grill on the cooker working again”

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Posted 4 months ago

Thank you so much for taking the time to share your feedback! We’re thrilled to hear you had a positive experience with your cooker repair. Delivering exceptional results and ensuring our customers are satisfied is exactly what we strive for every day. Thank you! The Domestic & General Team

Posted 4 months ago

“Getting to expensive”

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Posted 4 months ago

“Excellent service, driver very good no messing straight out the van into the house. Thank you.”

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Posted 4 months ago

Thank you so much for taking the time to share your feedback! We’re thrilled to hear you had a positive experience with your repair. Delivering exceptional results and ensuring our customers are satisfied is exactly what we strive for every day. Thank you! The Domestic & General Team

Posted 4 months ago

“Prompt and excellent service. Fixed quickly and engineer was very pleasant and professional.”

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Posted 4 months ago

Thank you so much for taking the time to share your feedback! We’re thrilled to hear you had a positive experience with your repair. Delivering exceptional results and ensuring our customers are satisfied is exactly what we strive for every day. Thank you! The Domestic & General Team

Posted 4 months ago

“Washing machine was fixed and the engineer was very professional.”

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Posted 4 months ago

Thank you so much for taking the time to share your feedback! We’re thrilled to hear you had a positive experience with your washing machine repair. Delivering exceptional results and ensuring our customers are satisfied is exactly what we strive for every day. Thank you! The Domestic & General Team

Posted 4 months ago

“phoned d&g the girl was very helpful booked me in within a week engineer came done the repair within minutes very pleased”

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Posted 4 months ago

Your kind words motivate us to keep doing our best, and we’re so glad we could meet your expectations. If there’s anything else we can assist you with in the future, don’t hesitate to reach out. Thank you, The Domestic & General Team

Posted 4 months ago

“Very helpful in all aspects”

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Posted 4 months ago

Thank you so much for taking the time to share your feedback! We’re thrilled to hear you had a positive experience with your repair. Delivering exceptional results and ensuring our customers are satisfied is exactly what we strive for every day. Thank you, The Domestic & General Team

Posted 4 months ago

“Good service Well doneGlenda”

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Posted 4 months ago

Thank you so much for taking the time to share your feedback! We’re thrilled to hear you had a positive experience with your repair service. Thank you, The Domestic & General Team

Posted 4 months ago

“Engineer was fantastic, nothing was to much for him. Brilliant service all round.”

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Posted 4 months ago

Your kind words motivate us to keep doing our best, and we’re so glad we could meet your expectations. If there’s anything else we can assist you with in the future, don’t hesitate to reach out. Thank you, The Domestic & General Team

Posted 4 months ago

“Great company, great service & quick repairs”

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Posted 4 months ago

Thank you so much for taking the time to share your feedback! We’re thrilled to hear you had a positive experience with your quick repair. Delivering exceptional results and ensuring our customers are satisfied is exactly what we strive for every day. Thank you, The Domestic & General Team

Posted 4 months ago

“I have been with this company for years and best about”

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Posted 4 months ago

Thank you so much for taking the time to share your feedback! We’re thrilled to hear you had a positive experience and a loyal Domestic & General customer. Delivering exceptional results and ensuring our customers are satisfied is exactly what we strive for every day. Thank you, The Domestic & General Team

Posted 4 months ago

“I didn't want automatical renewal and it was impossible to get through to anyone to stop it. No address on the letter. The oven is not cooking evenly the engineer said there was nothing to do about it”

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Posted 4 months ago

“Very pleased with my repair, it was soon sorted and mended.”

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Posted 4 months ago

Your kind words motivate us to keep doing our best, and we’re so glad we could meet your expectations. If there’s anything else we can assist you with in the future, don’t hesitate to reach out. Thank you, The Domestic & General Team

Posted 4 months ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Domestic and General Reviews