Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.78

2.8 Rating 1,153 Reviews

44 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.8

Based on 1,153 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“Brilliant. Always efficient and sort things without fuss. They make clear your appointment times and any problems they make sure you are informed and a new appointment booked.”

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Posted 3 months ago

“I thought the process was slow and lacked communication at the beginning.delivery was right on time though.”

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Posted 3 months ago

“Easie process with replacement, highly recommended”

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Posted 3 months ago

“Had to wait over a week to get dryer fixed at the 3rd attempt even though I have a disabled grandson 🙄”

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Posted 3 months ago

“Prompt response.”

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Posted 3 months ago

“Service went well though did have some on-line problems finding a replacement. Efficient delivery and removal of failed American Frdge/Freezer went very fast - 2 delivery personnel did a great job.”

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Posted 3 months ago

“Was passed on the telephone from person to person, was on the phone for over 2 hours and the people I spoke with had no clue what they were doing, just passing me forwards and backwards. Still waiting on my replacement washing machine to be delivered . I was sent a text and also an email advising of a delivery date that’s not suitable so said I could go online and change it …. Went online you can’t change it so I had to phone the number that was online for the delivery company ….. they knew nothing about it!!!. In total iv waited over 4 weeks … they did send out a replacement after 4 weeks but it arrived faulty and im currently waiting on my new one.”

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Posted 3 months ago

“We had an insurance with you on our washing machine, it was a bit of a wait but all went so well, thank you very much.”

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Posted 3 months ago

“Dealt with on the phone very promptly without any waiting advise me and listened to the issues I had and promptly arranged an engineer to call an address situation. I found the whole experience very positive and helpful at every stage.”

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Posted 3 months ago

“Any issues with my washing fixed with in days. My last repair was bigger and sorted with in 2 weeks, to get a new washibg machine. Definetly worth the insurance payment. No hassle”

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Posted 3 months ago

“Great service indeed Professional installation by the the best Talkative and honest people Very satisfied Thankyou”

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Posted 3 months ago

“Happy with the company but my repair was cancelled 3 times before being fixed.”

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Posted 3 months ago

“Never have a problem with D and G coming and fixing any of our machines”

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Posted 3 months ago

We sincerely appreciate you taking the time to share your feedback with us. We're so glad to know everything worked out for you as planned. If you need assistance in the future, please don’t hesitate to reach out. We're always here to help! Many Thanks! The Domestic & General Team

Posted 3 months ago

“Have had my plan covering 3 appliances for over 5 years had to use multiple times has been a great experience each time I have had a engineer visit. Brilliant service and worth the money”

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Posted 4 months ago

Thank you for being part of Domestic & General for over 5 years—we’re truly grateful for your loyalty! It’s wonderful to hear your positive feedback and that our engineers have consistently exceeded your expectations. We’re here whenever you need us to keep things running smoothly. Many Thanks, The Domestic & General Team

Posted 3 months ago

“Peacecof mind knowing I have cover”

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Posted 4 months ago

We sincerely appreciate you taking the time to share your feedback with us. We're so glad we give you peace of mind! If you need assistance in the future, please don’t hesitate to reach out. We're always here to help! Many Thanks! The Domestic & General Team

Posted 3 months ago

“I have had a warranty plan with yall for 4 months. When I needed yall. I was told it would take months before anyone could come out because no one was available in my town. Why was I not told this when I bought the plan. So I have wasted my money because I'm told you will not reimburse me as well. This is a very sorry company do not use them. It's a waste. I have canceled my plan on all my new appliances and others I had. Do not use these people. You have been warned.”

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Posted 4 months ago

Thank you for reaching out and sharing your feedback. We're truly sorry to hear about the issues you've faced. We understand how frustrating it must have been, and we completely sympathise with your concerns. To address this, we’d like to reassure you that in situations where we cannot provide assistance, we encourage you to find your own repairer, and we will be happy to reimburse the costs. We have sent you a private message with our contact information to right the situation. Thank you for giving us the opportunity to put things right. The Domestic & General Team

Posted 3 months ago

“Excellent service, the Engineer was great and very helpful. Our worries were soon over, he was just brilliant. We consider the price of cover well worth it, for peace of mind. I will strongly recommend Domestic and General.”

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Posted 4 months ago

Thank you so much for your review! We're thrilled to hear that our engineer was able to provide you with great service and support. It’s fantastic to know that you feel the price of cover is worth it for peace of mind. Should you need assistance in the future, please don’t hesitate to reach out. We’re always here to help! Many Thanks, The Domestic & General Team

Posted 3 months ago

“Repairing my appliance .Just wished it was easier to ask for engineer”

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Posted 4 months ago

Thank you for your feedback! We appreciate your suggestions for making it easier to request an engineer. It's great to hear that you're satisfied with the repair process overall. If you have any further thoughts or need assistance, please don’t hesitate to reach out. We're here to ensure everything runs smoothly for you! Many Thanks! The Domestic & General Team

Posted 3 months ago

“It is by far the worst customer experience I've had with a company. If you name it they did it. I'm not sure how they are still in business. To anyone who wants to use them for appliance warranties and repair BEWARE. The level of incompetence and disregard for their customers is so disappointing. 1. Very poor responsiveness 2. Sent techs out over 5x and issue still not resolved 3. They refuse to replace my unit even though we been customers for years 4. Management and customer service does not get back to you 5. Rude customer service representatives that hang up on you”

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Posted 4 months ago

Thank you for sharing your concerns with us. We're deeply sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. This is not the level of service we aim to deliver, and we appreciate you bringing these issues to our attention. We take your feedback seriously and will use it to improve our service and training processes. To assist you further and resolve the matter promptly, we have sent you personalized email. Our team will prioritize your case and work with you to ensure it is addressed effectively. Thank you for your patience, The Domestic & General Team

Posted 3 months ago

“Easy to book a repair online. Prompt service and ovendoor fixed quickly.”

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Posted 4 months ago

Thank you for your fantastic review, Pat! We’re thrilled to hear that booking a repair online was easy and that your oven door was fixed quickly. If you need any further assistance, feel free to reach out. We're always here to help! Many Thanks, The Domestic & General Team

Posted 3 months ago

Domestic and General is rated 2.8 based on 1,153 reviews