Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.13

3.1 Rating 1,622 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,622 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“Always got a great engineer and fast service.”

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Posted 2 months ago

Thank you so much for your glowing review, Doddsy! We're thrilled to hear that you've consistently received great service from our engineers. Your feedback inspires us to maintain our high standards and keep delivering fast and efficient support. If you ever need anything in the future, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

“Thorough friendly engineer followed up when they said they would.”

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Posted 2 months ago

Thank you for your wonderful review! We're so happy to hear that our engineer provided you with thorough and friendly service, and that they followed up as promised. Your feedback is invaluable to us, and we appreciate you taking the time to share your experience. If you need any further assistance, we’re just a message away! Many thanks, The Domestic & General team

Posted 1 month ago

“Rate hike, tried to cancel but they are not open Saurday dispite saying that they are. The only way to cancel is by phone and they don't answer the phone. When called during the week I was put on indefinate hold”

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Posted 2 months ago

Hello Stephen, We're truly sorry to hear about your difficulties with our cancellation process. It’s frustrating to feel stuck, especially when you’re trying to make a change. Your experience with our phone support should be better, and we understand how important it is to reach us during your preferred times. Thank you for sharing your concerns, as it helps us improve our service. We encourage you to try reaching out again or using any online options we may offer. We appreciate your patience as we work to resolve this matter. Many thanks, The Domestic & General team

Posted 1 month ago

“When you book an appointment with domestic and general, the process is so easy. Pick a date and time slot, which isn’t too far in the future! Follow up calls and text messages are really handy. If they come and need a spare part, it’s ordered and sorted within a week or less. I think having a D&G Policy in place is great! I’ve been really happy on both occasions. My freezer needed fixing and so did my oven. Very happy with the service.”

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Posted 2 months ago

Thank you for your fantastic review, T! We're so pleased to hear that you found the appointment process easy and appreciated the follow-up communications. It’s great to know that you've had positive experiences with both your freezer and oven repairs. Your satisfaction is our top priority, and we’re glad to be of service! If you ever need assistance again, don't hesitate to get in touch! Many thanks, The Domestic & General team

Posted 1 month ago

“Very quick response and respected my property and sorted my problem!!”

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Posted 2 months ago

Thank you so much for your lovely review, Julie! We're thrilled to hear that you experienced a quick response and that our team respected your property while resolving your issue. Your satisfaction is our top priority, and your feedback is greatly appreciated. If you ever need assistance again, please don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 1 month ago

“They understood me and help me out no messing around thank u”

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Posted 2 months ago

Thank you for your fantastic feedback, Very! We’re glad to hear that our team was able to understand your needs and assist you without any hassle. Your appreciation motivates us to keep providing great service. If you ever need support again, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

“Fridge freezer problem, 2 week wait.”

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Posted 2 months ago

Hello, We understand how frustrating it can be to wait for repairs, especially with a fridge freezer issue. We sincerely apologize for the inconvenience caused by the two-week wait. Your feedback is important to us, and we are continually working to improve our response times. Thank you for your patience during this process. We're here to help if you need anything further. Many thanks, The Domestic & General team

Posted 1 month ago

“The engineer who identified the issue was fine and he ordered the necessary part. What wasn't fine was the complete lack of communication. I wasn't kept informed as to how long delivery would be. After 2 weeks of silence and several phone calls (at least 7!) to reach a human, I was told the part was out of stock and I would better off ordering it myself. I didn't mind this, but why wasn't I told this earlier? Phoned Beko who said the part was in fact in stock and it was delivered in 2 days!! Lack of communication and co-ordination is awful.”

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Posted 2 months ago

Hello, We apologize for the lack of communication you experienced regarding your part order. It’s frustrating to feel left in the dark, especially after speaking with multiple representatives without receiving timely updates. We understand how important clarity and coordination are in these situations, and it’s disappointing to hear that we fell short. Thank you for bringing this to our attention. Your feedback is invaluable and will help us improve our processes. We want to ensure that you receive the service you deserve in the future. Many thanks, The Domestic & General team

Posted 1 month ago

“the engineer was respectful and fixed my washer without any problem ,i have use them all the time and have all my appliance's covered by them”

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Posted 2 months ago

Thank you for your amazing review! We’re so pleased to hear that our engineer was respectful and efficiently fixed your washer. It’s wonderful to know you trust us with all your appliances. Your continued support truly means a lot to us. If you ever need assistance again, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

“The engineer was brilliant very impressed cleaned up afterwards”

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Posted 2 months ago

Thank you for your fantastic review! We're thrilled to hear that our engineer impressed you with his work and left the area clean afterwards. Your satisfaction is very important to us, and we appreciate you taking the time to share your experience. If you ever need assistance in the future, we're just a call away! Many thanks, The Domestic & General team

Posted 1 month ago

“Refused to cover and poor customer service”

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Posted 2 months ago

We’re truly sorry to hear about your recent experience, and we understand how frustrating it must be to feel unsupported during this time. It’s unacceptable for you to encounter issues with coverage and customer service, and we want to assure you that your feedback is being taken seriously. We are committed to addressing your concerns and improving our service. If there’s any further information you could provide, it would greatly help us in resolving this issue for you. We appreciate your patience as we work to make things right. Many thanks, The Domestic & General team

Posted 1 month ago

“Good customer service and the website is easy to use.”

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Posted 2 months ago

Thank you for your wonderful review, Jason! We're thrilled to hear that you found our customer service to your liking and that our website was easy to navigate. Your feedback truly means a lot to us, and we’re here to help whenever you need assistance in the future. Many thanks, The Domestic & General team

Posted 1 month ago

“Constantly pestering, daily phone calls to reinsure or insure another appliance, nothing I said seemed to satisfy them, no is never no! Patronising engineer; fancy being told at 40 I don’t know how to use a washing machine! Cancelled, I’d rather just buy a new one.”

Helpful Report

Posted 2 months ago

We're really sorry to hear about your recent experience with us. It's disheartening that you felt you were being pressured and that our communication fell short. We strive to provide support, not to frustrate our customers, and we're genuinely sorry if our approach felt patronizing. Your feedback is invaluable, and we will ensure it is taken seriously as we work to improve our service. We appreciate your decision to reach out, and we hope to regain your trust in the future. Many thanks, The Domestic & General team

Posted 1 month ago

“I was given a quick appointment The engineer informed me of the time she would arrive and did so. Friendly and totally professional.”

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Posted 2 months ago

Thank you for your fantastic review! We’re so pleased to hear that you had a quick appointment and that our engineer provided friendly and professional service. Your kind words mean a lot to us, and we’re here to help whenever you need assistance. Many thanks, The Domestic & General team

Posted 1 month ago

“Recently had a replacement washing machine delivered and old one collected for recycling paid for recycling which was all fine,paid for new one to be installed,however they could not install new one as connections were not directly behind washing machine and needed extensions which were already in place,they said they couldn't install it!!! not surprising seeing as they didn't have a tool between them!!!Still not received refund for installation which didn't happen!!!!!!!!”

Helpful Report

Posted 2 months ago

Hi Mark, We’re sorry to hear about the issues you encountered with the installation of your new washing machine. We understand how important it is for everything to be set up correctly, and we apologize for any inconvenience caused by the team’s inability to install it as expected. Your feedback regarding the tool situation is noted, and we will address this internally to ensure our delivery team is better equipped in the future. Regarding the refund for the installation, please reach out to our customer service team so we can assist you further and resolve this as quickly as possible. Thank you for your understanding, and we appreciate your patience while we work to improve. Many thanks, The Domestic & General team

Posted 1 month ago

“I have degreased behind the cooker and both sides of the oven that's being recycled I hope this is to your delivery guys liking there is no grease where they will grab the sides of the oven to take it out of my home”

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Posted 2 months ago

Thank you for your attention to detail and for taking the time to degrease the oven! We're grateful for your efforts to make things easier for our delivery team. Your thoughtfulness is truly appreciated, and it makes a difference in ensuring a smooth experience. If you need any further assistance, please don't hesitate to reach out! Warm regards, Team Domestic and General

Posted 1 month ago

“Engineer arrived on time and sorted problem”

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Posted 2 months ago

Thank you for your great review! We're glad to hear that our engineer arrived on time and was able to sort out the problem for you. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. If you ever need assistance again, we're just a call away! Many thanks, The Domestic & General team

Posted 1 month ago

“Sadly appointments constantly rearranged. Own work hours lost, unacceptable. Engineer not turning up. Work not completed when they eventually turn up. Wrong parts ordered. Sadly unable to recommend.”

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Posted 2 months ago

We’re truly sorry to hear about your frustrating experience, Tressie. It’s unacceptable for appointments to be continually rearranged and for our engineer not to arrive as scheduled. We understand how important your time is, and we sincerely apologize for the inconvenience caused by the delays and the wrong parts ordered. Your feedback is invaluable to us and will drive necessary improvements. Please know that we are committed to resolving these issues and ensuring our service meets your expectations in the future. Thank you for your understanding during this time. Many thanks, The Domestic & General team

Posted 1 month ago

“Good service, easy to book an appointment, get things fixed very quickly. Happy with everything”

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Posted 2 months ago

Thank you for your wonderful review, O! We're so pleased to hear that you found our service easy to navigate and efficient. Your satisfaction is our priority, and we appreciate you taking the time to share your positive experience. If you ever need further assistance, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

“Excellent service , efficient and courteous engineer …no complaints”

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Posted 2 months ago

Thank you for your excellent review! We're thrilled to hear that you received efficient service from our courteous engineer. Your satisfaction is our priority, and your feedback is truly appreciated. If you ever need assistance again, don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 1 month ago

Domestic and General is rated 3.1 based on 1,622 reviews