Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.13

3.1 Rating 1,620 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“what a Fantastic customer service..lots os time for you......thank you all at Domestic and General..”

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Posted 2 months ago

Thank you for your fantastic review! We're delighted to hear that you received wonderful customer service and that our team took the time to assist you. Your kind words mean a lot to us, and we’re always here to help whenever you need us! Many thanks, The Domestic & General team

Posted 1 month ago

“Really quick easy replacement if item is not repairable.”

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Posted 2 months ago

Thank you for your wonderful review, Nicola! We’re delighted to hear that you found the replacement process quick and easy. Your satisfaction is important to us, and we’re always here to help if you need anything else in the future. Many thanks, The Domestic & General team

Posted 1 month ago

“Great service”

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Posted 2 months ago

Thank you so much for your fantastic review! We're delighted to hear you experienced great service. Your feedback means a lot to us, and we’re here to help with anything you need in the future. Many thanks, The Domestic & General team

Posted 1 month ago

“Lovely gentlemen very polite would recommend”

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Posted 2 months ago

Thank you so much for your lovely review! We’re delighted to hear that our team made a positive impression with their politeness and service. Your recommendation means a lot to us, and we’re always here to help whenever you need assistance. Many thanks, The Domestic & General team

Posted 1 month ago

“Nice quick service”

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Posted 2 months ago

Thank you for your feedback, Alison. We’re glad to hear you appreciated the quick service. Your satisfaction is important to us, and we always strive to provide an efficient experience for our customers. If there’s anything more we can do to assist you, please let us know. Many thanks, The Domestic & General team

Posted 1 month ago

“D&G were exceptionally efficient when advised our washing machine could not be repaired. There was no quibbling over the claim and we received full support and guidance from excellent members of staff who helped us through the process. Likewise the delivery of a replacement machine was timely and efficient.”

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Posted 2 months ago

Thank you for your wonderful review, Paul! We’re delighted to hear that our team was able to provide you with efficient support and guidance throughout the process of getting your new washing machine. Your satisfaction is incredibly important to us, and we appreciate you taking the time to share your feedback. If you need anything further, please feel free to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

“Very happy with the service”

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Posted 2 months ago

Thank you for your positive review! We're delighted to hear that you are very happy with our service. Your satisfaction is incredibly important to us, and we appreciate you sharing your experience. If there's anything else we can assist you with, please feel free to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

“I had an integrated fridge on a maintenance contract with D&G. After many years it faltered. D&G sent a technician to repair it, but unfortunately the problem remained. Another technician visited and advised that it was unrepairable. Without haste, D&G made me an offer to replace it with a brand new fridge and presented me with a selection to choose from. I (my wife) made a good choice from that selection and, very soon after, that replacement arrived. We are very pleased with that replacement fridge. The only downside was having to get a contractor to install the new fridge, who charged £70. I am happy with the service we received from D&G.”

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Posted 2 months ago

Thank you for your wonderful review, B. Kirby! We're delighted to hear that you had a positive experience with our service, especially in the replacement of your integrated fridge. We always strive to make the process as smooth as possible, and it's great to know you and your wife are pleased with your choice. If you need any further assistance in the future, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

“Seems to be good quality product”

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Posted 2 months ago

Thank you for your positive feedback! We're delighted to hear that you find our product to be of good quality. Your satisfaction is important to us, and we're here to ensure you have the best experience possible. Many thanks, The Domestic & General team

Posted 1 month ago

“Very good service if it can't be repaired, like my fridge/freezer they will replace ASAP.Had my new one within the week”

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Posted 2 months ago

Thank you for your excellent review! We’re delighted to hear that you received prompt service with the replacement of your fridge/freezer. It's wonderful to know we could meet your needs so efficiently. Your satisfaction is what drives us, and we truly appreciate your feedback. Many thanks, The Domestic & General team

Posted 1 month ago

“Little bit delayed but survive is everything what we need”

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Posted 2 months ago

Thank you for your feedback! We're glad to hear that you found our service helpful despite the slight delay. Your patience is appreciated, and we're here to support you whenever you need us. Many thanks, The Domestic & General team

Posted 1 month ago

“TERRIBLE Service 5 weeks later, 2 damaged replacements, 1 forgotten on the lorry STILL NO REPLACEMENT!!! TO top it off I am also paying for the old appluance and the NEW ( That I don't have) appliance. Passed between Donestic and general, Hoover and delivery company continually!!!”

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Posted 2 months ago

We’re truly sorry to hear about the issues you’ve faced with your replacement appliances. Your experience is clearly frustrating, and we empathize with how inconvenient this must be for you. We want to ensure your concerns are addressed, and your feedback is vital for us to improve our service. Please allow us the opportunity to assist you further—our team is working hard to get this resolved. Thank you for your patience during this challenging time. Many thanks, The Domestic & General team

Posted 1 month ago

“Absolutely brilliant service, and great value for money. Insured my old washer which they replaced with a brand new one, it was all very simple and I got to pick my own which was nice. I was honestly shocked that they did this, even though it had said they would. Great service”

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Posted 2 months ago

Thank you so much for your glowing review, Sharon! We're delighted to hear that you found our service absolutely brilliant and that the process of replacing your washer was so easy and enjoyable for you. It’s wonderful that you had the opportunity to choose your new machine, and we're thrilled we could exceed your expectations! Your feedback truly means a lot to us, and we're always here to help whenever you need assistance. Many thanks, The Domestic & General team

Posted 1 month ago

“5 year old washer/dryer was going to be too expensive to fix on warranty so D&G replaced it. Overall it was 4 days from engineer visit to receiving new appliance. Tuesday visit Thursday notification that machine couldn't be repaired and told to pick new appliance Saturday morning, 8 am new machine arrives. Simply cannot complain at that, at all! Top service.”

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Posted 2 months ago

Thank you so much for your amazing review, Trevor! We're delighted to hear that our team provided you with top-notch service and that your new washer/dryer arrived so quickly. Your satisfaction is our priority, and it's fantastic to know we met your expectations. If there's anything else we can help you with, please don't hesitate to let us know! Many thanks, The Domestic & General team

Posted 1 month ago

“Amazing service”

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Posted 2 months ago

Thank you so much for your amazing feedback, Sharon! We’re delighted to hear that you experienced great service with us. Your satisfaction is incredibly important, and we’re grateful for your support. If there's anything more we can do for you, just let us know! Many thanks, The Domestic & General team

Posted 1 month ago

“Excellent service would always recommend D&G”

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Posted 2 months ago

Thank you so much for your glowing review, Carole! We're delighted to hear that you had an excellent experience with our service. Your recommendation means the world to us and is the highest compliment we could receive. If you ever need assistance in the future, we're always here to help! Many thanks, The Domestic & General team

Posted 1 month ago

“Excellent service”

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Posted 2 months ago

Thank you so much for your excellent review, Alan! We’re delighted to hear that you received the service you were looking for. Your feedback motivates us to continue providing the best experience possible. If you need any assistance in the future, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

“Phone lines constantly engaged”

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Posted 2 months ago

We’re truly sorry to hear that you’ve been facing difficulties reaching us by phone. It’s frustrating when you need assistance and can’t get through, and we understand how this can be a huge inconvenience. We're actively working on improving our phone service to better help customers like you in the future. Thank you for your understanding, and we hope to serve you better soon. Many thanks, The Domestic & General team

Posted 1 month ago

“Always got a great engineer and fast service.”

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Posted 2 months ago

Thank you so much for your glowing review, Doddsy! We're thrilled to hear that you've consistently received great service from our engineers. Your feedback inspires us to maintain our high standards and keep delivering fast and efficient support. If you ever need anything in the future, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

“Thorough friendly engineer followed up when they said they would.”

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Posted 2 months ago

Thank you for your wonderful review! We're so happy to hear that our engineer provided you with thorough and friendly service, and that they followed up as promised. Your feedback is invaluable to us, and we appreciate you taking the time to share your experience. If you need any further assistance, we’re just a message away! Many thanks, The Domestic & General team

Posted 1 month ago

Domestic and General is rated 3.1 based on 1,620 reviews