Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.78

2.8 Rating 1,153 Reviews

44 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.8

Based on 1,153 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“Wouldn’t fix boiler said it had 2 pressure release valves had been servicing boiler for 2 years but hadn’t noticed this and wouldn’t do any more work on boiler till I had this fixed”

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Posted 3 months ago

“within 2 hours I recieved confirmation that my old dishwasher was unrepairable & sent me choice of mew machines for replacement ( engineer said wait 72 hours!) I choose my new machine online & was delivered 5 days later as it was the Easter weekend. Delivery guys were amazing polite friendly & bought machine unpackaged & took picture of machine. Very happy with my new improved dishwasher. Thank you D & G for excellent service”

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Posted 3 months ago

Thank you for your fantastic review, Terri! We’re delighted to hear that your experience with us was so convenient and efficient, especially during the busy Easter weekend. It's great to know that you're happy with your new dishwasher and the service you received from our delivery team. If you need anything else in the future, don’t hesitate to reach out. We're always here to help! Many Thanks, The Domestic & General Team

Posted 3 months ago

“Gas engineer talked me through problem and was very professional and reassuring. Very pleased with work done on my boiler”

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Posted 3 months ago

Thank you for your excellent review! We're thrilled to hear that our gas engineer was professional and made you feel reassured while resolving the issue with your boiler. It's great to know you're pleased with the work done! If you need any further assistance or have any questions in the future, please don't hesitate to reach out. We're always here for you! Many Thanks, The Domestic & General Team

Posted 3 months ago

“Hard to contact boiler service company,didn’t turn up for fist appointment,but engineer very professional , and competent. Would be better to allocate a four out time slot rather than just a day .”

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Posted 3 months ago

“Leon was amazing he was very professional also with me being disabled I didn't have to help or worry about anything. 5 star he also tidied up after himself and made me feel not on edge”

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Posted 3 months ago

Thank you so much for your amazing review, Helen! We're delighted to hear that Leon provided you with such professional service and helped make your experience stress-free. It's wonderful to know that you felt comfortable and that he left everything tidy! If you ever need assistance again, please don’t hesitate to reach out. We're always here to help you! Many Thanks, The Domestic & General Team

Posted 3 months ago

“The engineer who came could not take on board the problem! At the time of his visit the fire lit - but why did he light the fire when he said there was a gas leak and then shut off the gas? Our service engineer had diagnosed the problem after consulting the manufacturer. The engineer did not recognise that there was a problem nor the terminology. Our insurance cover would cover the cost our service engineer said ; it would seem not as the engineer said the fire was working at the time of his visit. Getting connected to the appropriate customer service person was not easy.”

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Posted 3 months ago

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Posted 3 months ago

“I cannot fault the service thank you The replacement of my washing machine was faultless.”

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Posted 3 months ago

Thank you so much for your wonderful feedback, David! We're delighted to hear that the replacement of your washing machine went smoothly. Ensuring a hassle-free service experience is our priority, and it's fantastic to know we hit the mark for you. Should you need any assistance in the future, please feel free to reach out. We’re always here to help! Many Thanks, The Domestic & General Team

Posted 3 months ago

“Very quick booking system. Engineer arrived in two days, and fault fixed quickly.”

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Posted 3 months ago

Thank you so much for your kind review, Karen! We're delighted to hear that our booking system and the prompt arrival of our engineer made for a smooth experience. If you ever need assistance again, please don’t hesitate to reach out. We're always here to help! Many Thanks, The Domestic & General Team

Posted 3 months ago

“Despite clear policy documents stating that both the boiler and controls are covered, the company has repeatedly denied coverage for the controls—specifically a Motorised Valve that is explicitly listed. Even after one support agent acknowledged the controls were covered and sent an engineer, the repair was halted without explanation. I’ve since been told by multiple agents that the controls aren't covered, with one even suggesting it might be a printing error—unacceptable. The dispute team reviewed the case and rejected the claim, despite the evidence.”

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Posted 3 months ago

“They never get in touch to let you know your service is due. Unfortunately I didn't realise the date and it ended up 2 months overdue. The same for my first service, I had to chase it up. Once I managed to speak so someone it was a quick response and a positive experience from the workman.”

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Posted 3 months ago

“Very poor service from them, booked repair online and it was confirmed for engineer to attend next day, engineer arrived had to telephone heating company that was attending they had no record of booking then back on to on phone to D&G took six days for engineer to arrive. D&G very quick to take your money, you get what you pay for.”

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Posted 3 months ago

“Always a pleasure to deal with and you can either ring or make a booking for a repair online. You get several reminders about your repair”

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Posted 3 months ago

“Good service easy to contact”

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Posted 3 months ago

“Very quick and reliable service”

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Posted 3 months ago

“I have complained twice in the 3 years I've been using D&G and both times they've dealt with my issues quickly and professionally. From my experience I find them a very good company and have found their customer service superb.”

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Posted 3 months ago

“Received my replacement washing machine with no fuss and in record time. Exactly the same as my previous machine except more up to date and I couldn’t be happier”

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Posted 3 months ago

“Absolutely awful service my boiler was leaking for nearly a month before they eventually came out to fix it, I must have spent about 8 hours on the phone to them I was just passed from pillar to post, I had water damage in my house become of this at one point I have water running on to electrics which I had to resolve myself, DO NOT USE”

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Posted 3 months ago

“Very good service”

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Posted 3 months ago

“Answered phone straight away and arranged boiler service on a day to suit me”

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Posted 3 months ago

Domestic and General is rated 2.8 based on 1,153 reviews