Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

3.1 Rating 1,637 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They understood me and help me out no messing around thank u”

Helpful Report

Posted 3 months ago

Thank you for your fantastic feedback, Very! We’re glad to hear that our team was able to understand your needs and assist you without any hassle. Your appreciation motivates us to keep providing great service. If you ever need support again, don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 3 months ago

“Fridge freezer problem, 2 week wait.”

Helpful Report

Posted 3 months ago

Hello, We understand how frustrating it can be to wait for repairs, especially with a fridge freezer issue. We sincerely apologize for the inconvenience caused by the two-week wait. Your feedback is important to us, and we are continually working to improve our response times. Thank you for your patience during this process. We're here to help if you need anything further. Many thanks, The Domestic & General team

Posted 3 months ago

“The engineer who identified the issue was fine and he ordered the necessary part. What wasn't fine was the complete lack of communication. I wasn't kept informed as to how long delivery would be. After 2 weeks of silence and several phone calls (at least 7!) to reach a human, I was told the part was out of stock and I would better off ordering it myself. I didn't mind this, but why wasn't I told this earlier? Phoned Beko who said the part was in fact in stock and it was delivered in 2 days!! Lack of communication and co-ordination is awful.”

Helpful Report

Posted 3 months ago

Hello, We apologize for the lack of communication you experienced regarding your part order. It’s frustrating to feel left in the dark, especially after speaking with multiple representatives without receiving timely updates. We understand how important clarity and coordination are in these situations, and it’s disappointing to hear that we fell short. Thank you for bringing this to our attention. Your feedback is invaluable and will help us improve our processes. We want to ensure that you receive the service you deserve in the future. Many thanks, The Domestic & General team

Posted 3 months ago

“the engineer was respectful and fixed my washer without any problem ,i have use them all the time and have all my appliance's covered by them”

Helpful Report

Posted 3 months ago

Thank you for your amazing review! We’re so pleased to hear that our engineer was respectful and efficiently fixed your washer. It’s wonderful to know you trust us with all your appliances. Your continued support truly means a lot to us. If you ever need assistance again, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 3 months ago

“The engineer was brilliant very impressed cleaned up afterwards”

Helpful Report

Posted 3 months ago

Thank you for your fantastic review! We're thrilled to hear that our engineer impressed you with his work and left the area clean afterwards. Your satisfaction is very important to us, and we appreciate you taking the time to share your experience. If you ever need assistance in the future, we're just a call away! Many thanks, The Domestic & General team

Posted 3 months ago

“Refused to cover and poor customer service”

Helpful Report

Posted 3 months ago

We’re truly sorry to hear about your recent experience, and we understand how frustrating it must be to feel unsupported during this time. It’s unacceptable for you to encounter issues with coverage and customer service, and we want to assure you that your feedback is being taken seriously. We are committed to addressing your concerns and improving our service. If there’s any further information you could provide, it would greatly help us in resolving this issue for you. We appreciate your patience as we work to make things right. Many thanks, The Domestic & General team

Posted 3 months ago

“Good customer service and the website is easy to use.”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review, Jason! We're thrilled to hear that you found our customer service to your liking and that our website was easy to navigate. Your feedback truly means a lot to us, and we’re here to help whenever you need assistance in the future. Many thanks, The Domestic & General team

Posted 3 months ago

“Constantly pestering, daily phone calls to reinsure or insure another appliance, nothing I said seemed to satisfy them, no is never no! Patronising engineer; fancy being told at 40 I don’t know how to use a washing machine! Cancelled, I’d rather just buy a new one.”

Helpful Report

Posted 3 months ago

We're really sorry to hear about your recent experience with us. It's disheartening that you felt you were being pressured and that our communication fell short. We strive to provide support, not to frustrate our customers, and we're genuinely sorry if our approach felt patronizing. Your feedback is invaluable, and we will ensure it is taken seriously as we work to improve our service. We appreciate your decision to reach out, and we hope to regain your trust in the future. Many thanks, The Domestic & General team

Posted 3 months ago

“I was given a quick appointment The engineer informed me of the time she would arrive and did so. Friendly and totally professional.”

Helpful Report

Posted 3 months ago

Thank you for your fantastic review! We’re so pleased to hear that you had a quick appointment and that our engineer provided friendly and professional service. Your kind words mean a lot to us, and we’re here to help whenever you need assistance. Many thanks, The Domestic & General team

Posted 3 months ago

“Recently had a replacement washing machine delivered and old one collected for recycling paid for recycling which was all fine,paid for new one to be installed,however they could not install new one as connections were not directly behind washing machine and needed extensions which were already in place,they said they couldn't install it!!! not surprising seeing as they didn't have a tool between them!!!Still not received refund for installation which didn't happen!!!!!!!!”

Helpful Report

Posted 3 months ago

Hi Mark, We’re sorry to hear about the issues you encountered with the installation of your new washing machine. We understand how important it is for everything to be set up correctly, and we apologize for any inconvenience caused by the team’s inability to install it as expected. Your feedback regarding the tool situation is noted, and we will address this internally to ensure our delivery team is better equipped in the future. Regarding the refund for the installation, please reach out to our customer service team so we can assist you further and resolve this as quickly as possible. Thank you for your understanding, and we appreciate your patience while we work to improve. Many thanks, The Domestic & General team

Posted 3 months ago

“I have degreased behind the cooker and both sides of the oven that's being recycled I hope this is to your delivery guys liking there is no grease where they will grab the sides of the oven to take it out of my home”

Helpful Report

Posted 3 months ago

Thank you for your attention to detail and for taking the time to degrease the oven! We're grateful for your efforts to make things easier for our delivery team. Your thoughtfulness is truly appreciated, and it makes a difference in ensuring a smooth experience. If you need any further assistance, please don't hesitate to reach out! Warm regards, Team Domestic and General

Posted 3 months ago

“Engineer arrived on time and sorted problem”

Helpful Report

Posted 3 months ago

Thank you for your great review! We're glad to hear that our engineer arrived on time and was able to sort out the problem for you. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. If you ever need assistance again, we're just a call away! Many thanks, The Domestic & General team

Posted 3 months ago

“Sadly appointments constantly rearranged. Own work hours lost, unacceptable. Engineer not turning up. Work not completed when they eventually turn up. Wrong parts ordered. Sadly unable to recommend.”

Helpful Report

Posted 3 months ago

We’re truly sorry to hear about your frustrating experience, Tressie. It’s unacceptable for appointments to be continually rearranged and for our engineer not to arrive as scheduled. We understand how important your time is, and we sincerely apologize for the inconvenience caused by the delays and the wrong parts ordered. Your feedback is invaluable to us and will drive necessary improvements. Please know that we are committed to resolving these issues and ensuring our service meets your expectations in the future. Thank you for your understanding during this time. Many thanks, The Domestic & General team

Posted 3 months ago

“Good service, easy to book an appointment, get things fixed very quickly. Happy with everything”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review, O! We're so pleased to hear that you found our service easy to navigate and efficient. Your satisfaction is our priority, and we appreciate you taking the time to share your positive experience. If you ever need further assistance, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 3 months ago

“Excellent service , efficient and courteous engineer …no complaints”

Helpful Report

Posted 3 months ago

Thank you for your excellent review! We're thrilled to hear that you received efficient service from our courteous engineer. Your satisfaction is our priority, and your feedback is truly appreciated. If you ever need assistance again, don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 3 months ago

“Engineer explained everything he checked in my boiler service”

Helpful Report

Posted 3 months ago

Thank you for your fantastic review! We're so glad to hear that our engineer took the time to explain everything during your boiler service. Clear communication is important to us, and it's great to know you appreciated it. If you have any questions or need further assistance in the future, just let us know! Many thanks, The Domestic & General team

Posted 3 months ago

“I was cancelled on”

Helpful Report

Posted 3 months ago

We’re truly sorry to hear about your experience, Francesca. It's frustrating to have a cancellation, and we understand how that can disrupt your plans. Please know that we value your feedback and are committed to addressing these issues to improve our service. If you have any further concerns or need assistance, please feel free to reach out. We appreciate your understanding as we work to make things right. Many thanks, The Domestic & General team

Posted 3 months ago

“Very amicable engineer did the work perfectly / cannot fault the wirk”

Helpful Report

Posted 3 months ago

Thank you for your fantastic review! We're so pleased to hear that our engineer provided amicable service and completed the work to your satisfaction. Your kind words motivate us to maintain our high standards and deliver great experiences. If you ever need assistance, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 3 months ago

“Great service, easy to book, engineer arrived during the allotted time and was very friendly and knowledgeable.”

Helpful Report

Posted 3 months ago

Thank you for your fantastic review! We’re thrilled to hear that you received great service and that our engineer was both friendly and knowledgeable. Your feedback truly motivates us to continue providing top-notch service. If you ever need assistance again, don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 3 months ago

“Anything that need repairs it's quick and easy to get it picked up from the house , then back again . TV screen broke and could not be repaired, I was given a refund on The TV .”

Helpful Report

Posted 3 months ago

Domestic and General is rated 3.1 based on 1,637 reviews