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Domestic and General Reviews

2.8 Rating 1,153 Reviews
44 %
of reviewers recommend Domestic and General
Company Reviews Metrics
2.8
Based on 1,153 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
2.3 out of 5
Returns & Refunds
Refunds Process
Difficult
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Domestic and General 2 star review on 23rd January 2023
Anonymous
Domestic and General 1 star review on 2nd December 2022
Mrs McArthur
Domestic and General 1 star review on 2nd December 2022
Mrs McArthur
Domestic and General 1 star review on 16th August 2022
Tracy Gordon
Domestic and General 1 star review on 16th August 2022
Tracy Gordon
Domestic and General 1 star review on 16th August 2022
Tracy Gordon
Domestic and General 1 star review on 16th August 2022
Tracy Gordon
8
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Margaret Jones
Unverified Reviewer
“Our replacement item arrived speedily without fuss.”
Helpful Report
Posted 4 months ago
We sincerely appreciate you taking the time to share your feedback with us. We're so glad to know everything worked out for you as planned. If you need assistance in the future, please don’t hesitate to reach out. We're always here to help! Many Thanks! The Domestic & General Team
Posted 3 months ago
Anonymous
Unverified Reviewer
“Dealt with problems quickly”
Helpful Report
Posted 4 months ago
We sincerely appreciate you taking the time to share your feedback with us! We're delighted to hear that we were able to address your problems so quickly. Your satisfaction is our priority, and we're always here to assist when you need us. Many Thanks! The Domestic & General Team
Posted 3 months ago
Anonymous
Unverified Reviewer
“No fuss, no bother, just first class service! Many thanks.”
Helpful Report
Posted 4 months ago
Thank you for your wonderful feedback! We're thrilled to hear that you experienced first-class service without any fuss. We appreciate your kind words and look forward to assisting you again in the future. Many thanks, The Domestic & General Team
Posted 3 months ago
Anonymous
Unverified Reviewer
“Website easy to use, booked engineer, arrived and problem resolved within 48 hours”
Helpful Report
Posted 4 months ago
Thank you for your fantastic review! We're delighted to hear that our website was easy for you to navigate and that your issue was resolved quickly. If you ever need our assistance again, please don't hesitate to reach out. We're always here to help! Many Thanks, The Domestic & General Team
Posted 3 months ago
Mrs Hazel Lugg
Unverified Reviewer
“Not happy with no one answering the phone Humans only required to talk to Nothing can be discussed with a robot!”
Helpful Report
Posted 4 months ago
Mrs Whitworth
Unverified Reviewer
“Very satisfied, engineer knew what the problem was ,worked quickly and efficiently”
Helpful Report
Posted 4 months ago
We sincerely appreciate you taking the time to share your feedback with us. We're so glad to know everything worked out for you as planned. If you need assistance in the future, please don’t hesitate to reach out. We're always here to help! Many Thanks! The Domestic & General Team
Posted 3 months ago
Anonymous
Unverified Reviewer
“D & G have kept our hotpoint oven going well. We recently got a new hotpoint dishwasher to replace an old one and have been happy with the service provided”
Helpful Report
Posted 4 months ago
Thank you for your kind words! We're thrilled to hear that we've been able to keep your Hotpoint oven running smoothly and that you're pleased with your new dishwasher. If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help! Many thanks, The Domestic & General Team
Posted 3 months ago
Anonymous
Unverified Reviewer
“Account always down. ever been able to get to it. They say go to wesite to order repairs. Website always down Impossile to get somethig repared without endless calls each one with long inaudible warnings etc different voices, different accents, some tailing off and at the end "no one available" And this is the whole point of what you pay for Think twice before doing this. Once you start difficult to cancel because you have paid quite a lot and you wont want to waste the premiums. But they do eventually do the repairs. That is the good side.”
Helpful Report
Posted 4 months ago
Paul Jones
Unverified Reviewer
“Repair was easy to book, fast, fixed on first visit and I was kept informed of the appointment time and engineers details - the engineer was friendly,tidy and efficient.”
Helpful Report
Posted 4 months ago
Thank you so much for your fantastic review, Paul! We're thrilled to hear that your repair experience was smooth and efficient. It’s great to know that our communication and the professionalism of our engineer made a positive impact. Should you need any assistance in the future, don’t hesitate to reach out—we're always here to help! Many Thanks! The Domestic & General Team
Posted 3 months ago
Denise England
Unverified Reviewer
“The guy was very helpful and did the job and cleaned my tumble dryer afterwards, I ask him to order a condensed for my dryer and he did and That came quickly”
Helpful Report
Posted 4 months ago
Thank you so much for your kind words, Denise! We're thrilled to hear that our team was helpful and that your tumble dryer was taken care of. If you need anything else in the future, don’t hesitate to reach out. We’re always here to assist you! Many Thanks, The Domestic & General Team
Posted 3 months ago
Anonymous
Unverified Reviewer
“So helpful, good at job & friendly”
Helpful Report
Posted 4 months ago
Thank you so much for your wonderful review! We're thrilled to hear you found our team helpful and friendly. Your satisfaction means a lot to us, and we’re always here to assist you whenever you need it. Many Thanks! The Domestic & General Team
Posted 3 months ago
Angela Clarke
Unverified Reviewer
“Excellent service, thank you.”
Helpful Report
Posted 4 months ago
We sincerely appreciate you taking the time to share your feedback with us. We're so glad to know everything worked out for you as planned. If you need assistance in the future, please don’t hesitate to reach out. We're always here to help! Many Thanks! The Domestic & General Team
Posted 3 months ago
Anonymous
Unverified Reviewer
“Still waiting for the repair even though they were told we have a disabled grandson living with us.”
Helpful Report
Posted 4 months ago
Thank you for bringing this to our attention and I’m so sorry to hear about your experience. We completely understand the urgency of your situation, and it’s not the level of service we strive to provide. To help get things moving as quickly as possible, we’ve sent you a personalised email with further details and steps to assist you right away. Please know we’re doing everything we can to resolve this for you and your family. Thank you! The Domestic & General Team
Posted 4 months ago
Anonymous
Unverified Reviewer
“Perfect repair. Thank you!”
Helpful Report
Posted 4 months ago
We sincerely appreciate you taking the time to share your feedback with us. We're so glad to know everything worked out for you as planned. If you need assistance in the future, please don’t hesitate to reach out. We're always here to help! Many Thanks! The Domestic & General Team
Posted 4 months ago
Anonymous
Unverified Reviewer
“All appliances covered by D&G for every appliance for the last 20 years great service.”
Helpful Report
Posted 4 months ago
We sincerely appreciate you taking the time to share your feedback with us. We're so glad to know everything worked out for you as planned. If you need assistance in the future, please don’t hesitate to reach out. We're always here to help! Many Thanks! The Domestic & General Team
Posted 4 months ago
Anonymous
Unverified Reviewer
“When called upon the service was good”
Helpful Report
Posted 4 months ago
We sincerely appreciate you taking the time to share your feedback with us. We're so glad to know everything worked out for you as planned. If you need assistance in the future, please don’t hesitate to reach out. We're always here to help! Many Thanks! The Domestic & General Team
Posted 4 months ago
Anonymous
Unverified Reviewer
“My original thought about joining Dom&Gen came about forty something years ago when I was in the Royal Marines. The idea was to give my wife peace of mind while I was away. All theses years later Now that I'm a widower and getting on in years I am still getting the same peace of mind.”
Helpful Report
Posted 4 months ago
Thank you for sharing your story with us. It’s truly humbling to hear how Domestic & General has been part of your life for over forty years, offering peace of mind during such important moments. We're incredibly grateful for your service in the Royal Marines and honoured that we’ve been able to support you, both then and now. Many Thanks, The Domestic & General Team
Posted 4 months ago
Ian
Unverified Reviewer
“I sent a review weeks ago and it just went into the ether. You have repaired my daughter's washing machine numerous times. It's the same old problem somehow clothes get caught between the drum and the frame resulting in clothes getting damaged and blocking occurring. I've got so fed up with it that I've cancelled the policy and bought a new washing machine. A sign of madness is to keep on doing the same thing and expecting a different result. For pete's sake use AI to identify what the cause is and them do something different and replace the machine. I did it in the end as you left me no choice”
Helpful Report
Posted 4 months ago
Thank you for sharing your experience with us. We’re committed to delivering straightforward, reliable repairs that resolve issues for good. It’s clear we didn’t get it right here, and we completely understand how frustrating this has been for you. We do harness AI in many areas to help improve our diagnosis and repair processes. While it isn’t perfect, we’re continually working to evolve and learn from situations like yours. Your feedback will be taken seriously as we strive to prevent similar experiences in the future. Thank you, The Domestic & General Team
Posted 4 months ago
Anonymous
Unverified Reviewer
“My engineer was excellent”
Helpful Report
Posted 4 months ago
We sincerely appreciate you taking the time to share your feedback with us. We're so glad to know everything worked out for you as planned. If you need assistance in the future, please don’t hesitate to reach out. We're always here to help! Many Thanks, The Domestic & General Team
Posted 4 months ago
Selma Oulton
Verified Reviewer
“My repair/replacement was dealt with quickly and efficiently”
Helpful Report
Posted 4 months ago
We sincerely appreciate you taking the time to share your feedback with us. We're so glad to know everything worked out for you as planned. If you need assistance in the future, please don’t hesitate to reach out. We're always here to help! Many Thanks, The Domestic & General Team
Posted 4 months ago
Domestic and General is rated 2.8 based on 1,153 reviews
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