Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

3.1 Rating 1,631 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,631 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“Good customer service and the website is easy to use.”

Helpful Report

Posted 2 months ago

Thank you for your wonderful review, Jason! We're thrilled to hear that you found our customer service to your liking and that our website was easy to navigate. Your feedback truly means a lot to us, and we’re here to help whenever you need assistance in the future. Many thanks, The Domestic & General team

Posted 1 month ago

“Constantly pestering, daily phone calls to reinsure or insure another appliance, nothing I said seemed to satisfy them, no is never no! Patronising engineer; fancy being told at 40 I don’t know how to use a washing machine! Cancelled, I’d rather just buy a new one.”

Helpful Report

Posted 2 months ago

We're really sorry to hear about your recent experience with us. It's disheartening that you felt you were being pressured and that our communication fell short. We strive to provide support, not to frustrate our customers, and we're genuinely sorry if our approach felt patronizing. Your feedback is invaluable, and we will ensure it is taken seriously as we work to improve our service. We appreciate your decision to reach out, and we hope to regain your trust in the future. Many thanks, The Domestic & General team

Posted 1 month ago

“I was given a quick appointment The engineer informed me of the time she would arrive and did so. Friendly and totally professional.”

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Posted 2 months ago

Thank you for your fantastic review! We’re so pleased to hear that you had a quick appointment and that our engineer provided friendly and professional service. Your kind words mean a lot to us, and we’re here to help whenever you need assistance. Many thanks, The Domestic & General team

Posted 1 month ago

“Recently had a replacement washing machine delivered and old one collected for recycling paid for recycling which was all fine,paid for new one to be installed,however they could not install new one as connections were not directly behind washing machine and needed extensions which were already in place,they said they couldn't install it!!! not surprising seeing as they didn't have a tool between them!!!Still not received refund for installation which didn't happen!!!!!!!!”

Helpful Report

Posted 2 months ago

Hi Mark, We’re sorry to hear about the issues you encountered with the installation of your new washing machine. We understand how important it is for everything to be set up correctly, and we apologize for any inconvenience caused by the team’s inability to install it as expected. Your feedback regarding the tool situation is noted, and we will address this internally to ensure our delivery team is better equipped in the future. Regarding the refund for the installation, please reach out to our customer service team so we can assist you further and resolve this as quickly as possible. Thank you for your understanding, and we appreciate your patience while we work to improve. Many thanks, The Domestic & General team

Posted 1 month ago

“I have degreased behind the cooker and both sides of the oven that's being recycled I hope this is to your delivery guys liking there is no grease where they will grab the sides of the oven to take it out of my home”

Helpful Report

Posted 2 months ago

Thank you for your attention to detail and for taking the time to degrease the oven! We're grateful for your efforts to make things easier for our delivery team. Your thoughtfulness is truly appreciated, and it makes a difference in ensuring a smooth experience. If you need any further assistance, please don't hesitate to reach out! Warm regards, Team Domestic and General

Posted 1 month ago

“Engineer arrived on time and sorted problem”

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Posted 2 months ago

Thank you for your great review! We're glad to hear that our engineer arrived on time and was able to sort out the problem for you. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. If you ever need assistance again, we're just a call away! Many thanks, The Domestic & General team

Posted 1 month ago

“Sadly appointments constantly rearranged. Own work hours lost, unacceptable. Engineer not turning up. Work not completed when they eventually turn up. Wrong parts ordered. Sadly unable to recommend.”

Helpful Report

Posted 2 months ago

We’re truly sorry to hear about your frustrating experience, Tressie. It’s unacceptable for appointments to be continually rearranged and for our engineer not to arrive as scheduled. We understand how important your time is, and we sincerely apologize for the inconvenience caused by the delays and the wrong parts ordered. Your feedback is invaluable to us and will drive necessary improvements. Please know that we are committed to resolving these issues and ensuring our service meets your expectations in the future. Thank you for your understanding during this time. Many thanks, The Domestic & General team

Posted 1 month ago

“Good service, easy to book an appointment, get things fixed very quickly. Happy with everything”

Helpful Report

Posted 2 months ago

Thank you for your wonderful review, O! We're so pleased to hear that you found our service easy to navigate and efficient. Your satisfaction is our priority, and we appreciate you taking the time to share your positive experience. If you ever need further assistance, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

“Excellent service , efficient and courteous engineer …no complaints”

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Posted 2 months ago

Thank you for your excellent review! We're thrilled to hear that you received efficient service from our courteous engineer. Your satisfaction is our priority, and your feedback is truly appreciated. If you ever need assistance again, don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 1 month ago

“Engineer explained everything he checked in my boiler service”

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Posted 2 months ago

Thank you for your fantastic review! We're so glad to hear that our engineer took the time to explain everything during your boiler service. Clear communication is important to us, and it's great to know you appreciated it. If you have any questions or need further assistance in the future, just let us know! Many thanks, The Domestic & General team

Posted 1 month ago

“I was cancelled on”

Helpful Report

Posted 2 months ago

We’re truly sorry to hear about your experience, Francesca. It's frustrating to have a cancellation, and we understand how that can disrupt your plans. Please know that we value your feedback and are committed to addressing these issues to improve our service. If you have any further concerns or need assistance, please feel free to reach out. We appreciate your understanding as we work to make things right. Many thanks, The Domestic & General team

Posted 1 month ago

“Very amicable engineer did the work perfectly / cannot fault the wirk”

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Posted 2 months ago

Thank you for your fantastic review! We're so pleased to hear that our engineer provided amicable service and completed the work to your satisfaction. Your kind words motivate us to maintain our high standards and deliver great experiences. If you ever need assistance, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

“Great service, easy to book, engineer arrived during the allotted time and was very friendly and knowledgeable.”

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Posted 2 months ago

Thank you for your fantastic review! We’re thrilled to hear that you received great service and that our engineer was both friendly and knowledgeable. Your feedback truly motivates us to continue providing top-notch service. If you ever need assistance again, don’t hesitate to get in touch! Many thanks, The Domestic & General team

Posted 1 month ago

“Anything that need repairs it's quick and easy to get it picked up from the house , then back again . TV screen broke and could not be repaired, I was given a refund on The TV .”

Helpful Report

Posted 2 months ago

“Anything that need repairs it's quick and easy to get it picked up from the house , then back again . TV screen broke and could not be repaired, I was given a refund on The TV .”

Helpful Report

Posted 2 months ago

Thank you for your wonderful review, James! We’re pleased to hear that our pickup process was quick and easy for you. We understand how frustrating it is when a device can't be repaired, but we’re glad to know that you received a refund for your TV. Your satisfaction is our priority, and we appreciate you taking the time to share your experience with us. If you need any further assistance, please feel free to reach out! Many thanks, The Domestic & General team

Posted 1 month ago

“Had the engineer out 8 times in 14 months and finally today they say they will replace the machine. The engineers have been really good but been waiting 2 weeks for a part that they can’t give me a ETA on. Fingers crossed but not holding my breath.”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your experience with us. We apologize for the repeated visits and the wait for the part; we understand how frustrating this can be. We're glad to hear that our engineers have provided good service throughout this time. Rest assured, we’re actively working to get things resolved for you as quickly as possible. Your patience means a lot to us, and we appreciate your understanding. Many thanks, The Domestic & General team

Posted 1 month ago

“Mechanic arrived at scheduled time giving me updates. Machine fixed first time. However, mechanic discovered I needed a part for my washing machine which had to be ordered. This was done, a few days later it arrived and I was able to fit immediately.”

Helpful Report

Posted 2 months ago

Thank you for your wonderful review, SJ! We’re thrilled to hear that our mechanic was punctual and kept you updated throughout the process. It’s great to know that your machine was fixed on the first visit, and we appreciate your understanding regarding the part order. Should you need any further assistance, we’re always here to help! Many thanks, The Domestic & General team

Posted 1 month ago

“Never has the right parts just keep repairing old machime”

Helpful Report

Posted 2 months ago

We're truly sorry to hear about your frustration with the parts for your machine. It’s concerning to learn that you feel repairs have not met your expectations, and we're here to help rectify that. Your feedback is important to us as we strive to improve our service and provide better solutions to our customers. Please reach out to our customer service team so we can assist you in finding a resolution. Thank you for sharing your experience, and we hope to have the opportunity to restore your confidence in us. Many thanks, The Domestic & General team

Posted 1 month ago

“Friendly and efficient.”

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Posted 2 months ago

Thank you for your lovely review! We're so pleased to hear that you found our service friendly and efficient. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience. If you need anything else in the future, just let us know! Many thanks, The Domestic & General team

Posted 1 month ago

“I have been with D&G for years I feel so safe when the insurance for my items my repair was all covered and done with in a week I just don't have the worry of items when things go wrong they are just a call away also their prices are good and that's why I have been a customer for so long.”

Helpful Report

Posted 2 months ago

Thank you for your amazing feedback, P! We’re thrilled to hear that you’ve felt safe and supported with our service over the years. It’s wonderful to know that your repair was handled quickly and that our team is just a call away when you need us. Your loyalty and kind words mean everything to us! If there's ever anything more we can do for you, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 1 month ago

Domestic and General is rated 3.1 based on 1,631 reviews