Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 3.14

3.1 Rating 1,637 Reviews

53 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

3.1

Based on 1,637 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“I found that the service was very good and staff very helpful and polite”

Helpful Report

Posted 5 months ago

Thank you very much for your kind words, John! We're glad to hear that you found our service to be very good and our staff helpful and polite. We truly appreciate your feedback and are always here to help when you need us. Many Thanks, The Domestic & General Team

Posted 5 months ago

“Vvv good service”

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Posted 5 months ago

Thank you for your wonderful review, W! We're so glad to hear that you found our service to be very good. Your satisfaction means everything to us, and we're always here to help when you need assistance. Many Thanks, The Domestic & General Team

Posted 5 months ago

“Smooth transaction”

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Posted 5 months ago

Thank you for your fantastic review! We're thrilled to hear that you had a smooth transaction. Ensuring a seamless experience is our priority, and your feedback truly makes our efforts worthwhile. If there's anything else we can help you with, please don't hesitate to reach out! Warm wishes, The Domestic & General team

Posted 4 months ago

“I am writing to formally express my deep dissatisfaction with what has been, quite honestly, one of the worst customer service experiences I have encountered. I was unable to reach anyone via the customer service phone line for over an hour while trying to obtain basic information regarding my account, including how to manage or cancel my policy. No prior communication was sent to inform me of any policy renewal, which added to my confusion and frustration. When I finally connected with someone through the website, I was informed that the policy was being updated monthly—information I had not been previously made aware of. Furthermore, the automated phone system repeatedly requested a passcode I did not have and would disconnect the call rather than allow me to speak to a representative or offer an alternative solution. After managing to cancel the policy, I inquired whether I could continue using the service for the remainder of the already-paid month. I was told I needed to speak with another representative. Upon transfer, I was met with a representative who refused to provide his name, spoke over me, and told me to "stop crying." He offered no viable solutions and was dismissive, condescending, and completely lacking in empathy. This experience has seriously damaged my trust in your brand. As a result, I will strongly reconsider any future purchases of Whirlpool or KitchenAid products and will not hesitate to share this experience with others.”

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Posted 5 months ago

Thank you for taking the time to share your experience, Nicole. We sincerely apologize for the frustration and confusion you encountered during your interaction with our customer service. Your feedback highlights some critical areas where we clearly need to improve, particularly in communication and support. We understand how important it is to have access to clear information about your policy and to receive assistance from empathetic representatives. Your experience is far from the standard we strive for, and we are truly sorry to hear about the lack of support you received. Please rest assured that we are addressing these concerns internally to ensure better service for our customers in the future. We have sent you a private message, we would appreciate the opportunity to regain your trust and hope to assist you further. Many thanks, The Domestic & General team

Posted 4 months ago

“fantastic replacement;rotten service”

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Posted 5 months ago

Thank you for your feedback. We’re genuinely sorry to hear about your experience with our service. While we're glad to know you were pleased with your replacement, it’s disappointing to hear that our service did not meet your expectations. We value your input and are committed to improving our processes to ensure a better experience for all our customers. Your concerns have been noted, and we will do everything we can to enhance our service moving forward. Many thanks, The Domestic & General team

Posted 4 months ago

“Very happy with speedy conclusion.”

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Posted 5 months ago

Thank you for your fantastic review! We're so glad to hear that you were happy with the speedy conclusion of your service. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. If you need anything else in the future, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 4 months ago

“Replaced my washing machine as parts was taking too long to arrive so I am happy thank you.”

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Posted 5 months ago

Thank you for your kind review, Yildirim! We're glad to hear that we could replace your washing machine promptly. Your satisfaction is our priority, and we're here to help with any future needs you may have. Many thanks, The Domestic & General team

Posted 4 months ago

“Great service”

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Posted 5 months ago

Thank you for your fantastic review! We’re thrilled to hear that you experienced great service with us. Your feedback encourages our team to keep providing the best for our customers. If you ever have any questions or need assistance, please don’t hesitate to reach out! Many thanks, The Domestic & General team

Posted 4 months ago

“I bought an extended warranty for my Maytag washer and was not informed by the rep that the washer must remained inside the house I remodeled my kitchen after buying the warranty and relocated the washer outside in a wooden shed house secured of any wether inclements. Washer was repaired prior to the transfer out and broke a few weeks after. Now domestic general is not covering the repair and want to charge me a cancellation fee. I will be filing a BBB complaint for misleading sales as the representative should have stated that super important condition before selling me the extended warranty Very disappointed at their customer service as well because when I asked for a supervisor the rep intended to deny me that right and said “the supervisor will tell you the same thing as I am now so there is no point in speaking to a supervisor”. Very disappointing to have to deal with subpar service representatives”

Helpful Report

Posted 5 months ago

Thank you for sharing your concerns, Sandra. We’re truly sorry to hear about the issues you encountered with your warranty and the lack of communication from our team. It’s understandable to feel frustrated when important conditions aren't clearly outlined. We always aim to provide clear information to our customers, and it’s clear we fell short in this instance. Your feedback is invaluable as it helps us address these matters and improve our service going forward. We appreciate your patience and are here to assist you with any further questions you may have. Warm regards, Team Domestic and General

Posted 4 months ago

“Domestic and General staff was not helpful. I was transferred to 7 different people in two different departments. Waiting on hold for about 20 minutes each time I was transferred. My experience was terrible and my appliance is still not repaired.”

Helpful Report

Posted 5 months ago

Thank you for sharing your experience. We’re truly sorry to hear about the lack of support you encountered and the multiple transfers you had to go through. It's understandable to feel frustrated when you just want your appliance repaired promptly. We aim to provide efficient and helpful service, and it’s clear we fell short this time. Your concerns are important to us, and we will be reviewing our processes to ensure situations like this are improved in the future. We have sent you a private message, as we would like the opportunity to assist you further. Many thanks, The Domestic & General team

Posted 4 months ago

“Low costs and great service”

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Posted 5 months ago

Thank you for your fantastic review! We're thrilled to hear that you found our costs to be low and our service to be great. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. If there's anything more we can do for you, please don't hesitate to reach out. Many thanks, The Domestic & General team

Posted 4 months ago

“Delivery of replacement fridge failed twice, despite information being passed on to delivery company. Drivers both times said longer should have been allowed and it needs to be two experienced engineers. Even after the first time when the driver took photos and made notes of what needs to be done and I called in advance of the second delivery to check they had this information, the information was not passed on and the driver was unable to deliver.”

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Posted 5 months ago

Thank you for your feedback. We’re very sorry to hear about the issues you experienced with your fridge delivery and the lack of communication regarding the requirements. It's completely understandable that this has caused frustration, especially after you took the time to inform us ahead of the second attempt. We aim to provide a smooth delivery experience, and it’s clear we did not meet your expectations in this instance. Your concerns are important to us, and we will be reviewing our processes to prevent such situations in the future. Thank you for your patience as we work to resolve this matter. Many thanks, The Domestic & General team

Posted 4 months ago

“Delivery was great to guys were really helpful one of the best”

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Posted 5 months ago

Thank you so much for your fantastic review, Sally! We’re thrilled to hear that our delivery team was so helpful and that you had a great experience. We truly appreciate your kind words and support! If you need any further assistance, please don’t hesitate to let us know. Many thanks, The Domestic & General team

Posted 4 months ago

“D&G arranged to repair my washer dryer, it was deemed best to replace and I was able to pick a new washer dryer that took a few days to come. Overall happy with service.”

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Posted 5 months ago

Thank you for your kind review, Samson! We're glad to hear that our team assisted you in picking a new washer dryer and that you were happy with the service throughout the process. Your satisfaction is our priority, and we truly appreciate your feedback! If you have any more questions or need further assistance, please don't hesitate to reach out. Many thanks, The Domestic & General team

Posted 4 months ago

“They are polite and helpful price is great they delivery was on time”

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Posted 5 months ago

Thank you so much for your fantastic review! We're thrilled to hear that you found our service polite and helpful, and that your delivery was on time. Your satisfaction means the world to us! If you need anything else, please don't hesitate to reach out. Many thanks, The Domestic & General team

Posted 4 months ago

“The delivery went smoothly and when there was a small problem it only took a phone call to sort out. Everyone was very helpful”

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Posted 5 months ago

Thank you for your fantastic review! We're thrilled to hear that everything went smoothly with your delivery and that our team was able to help you promptly with the small issue. Your positive feedback about our customer service truly means a lot to us! If you have any further questions or need assistance, please don't hesitate to reach out. Warm wishes, The Domestic & General team

Posted 4 months ago

“The service was great to the phone call, enginer and work completion.”

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Posted 5 months ago

Thank you so much for your fantastic review, Paula! We're thrilled to hear that you had a great experience with our phone service, the engineer, and the completion of the work. Your satisfaction is our top priority, and we truly appreciate your kind words. If you ever need assistance again, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 4 months ago

“I am pleased with my new washing machine but not so pleased with the service from D&G as I was 3 weeks without a washing machine I think it took too long to sort this out. Maybe a voucher would have speeded up the process.”

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Posted 5 months ago

Thank you for your feedback. We're glad to hear that you’re pleased with your new washing machine, but we truly apologise for the inconvenience caused during the service process. It’s understandable to feel frustrated being without a washing machine for three weeks, and we appreciate your suggestion regarding a voucher to expedite matters. Your experience highlights areas where we can improve, and we’ll take your comments into consideration as we strive to enhance our service for all customers. Many thanks, The Domestic & General team

Posted 4 months ago

“Very disappointed with replacement service. Product delivery very slow and then we had to arrange our own fitting at extra expense.”

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Posted 5 months ago

Thank you for your feedback. We're sincerely sorry to hear about your disappointment with our replacement service. We understand how frustrating it can be to experience delays in delivery and additional costs for installation. It's important to us that our customers have a positive experience, and it appears we fell short this time. We appreciate you bringing this to our attention, and we will work toward improving our service. If there's anything further we can assist you with, please don’t hesitate to reach out. Many thanks, The Domestic & General team

Posted 4 months ago

“Quick response to issue and replacement of appliance.”

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Posted 5 months ago

Thank you for your fantastic review! We're thrilled to hear that we could respond quickly to your issue and efficiently replace your appliance. Your satisfaction is our top priority, and it's great to know we met your expectations. If you ever need further assistance, please don't hesitate to reach out! Many thanks, The Domestic & General team

Posted 4 months ago

Domestic and General is rated 3.1 based on 1,637 reviews