Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 2.78

2.8 Rating 1,156 Reviews

44 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

2.8

Based on 1,156 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Domestic and General 2 star review on 23rd January 2023

Anonymous

Domestic and General 1 star review on 2nd December 2022

Mrs McArthur

Domestic and General 1 star review on 16th August 2022

Tracy Gordon

Anonymous

Anonymous // 01/01/2019

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“Don’t buy their service plan. Booked an appointment on 21st Dec. First available appointment 4th January. Text received next day advising part out of stock and appointment cancelled and gave no indication of when part would be available. I called and pointed out that by cancelling I would go to the back of the queue but they advised me this would not be the case. Today, 30th December part is in stock and the next available appointment is 11th January. They refuse to understand or agree that I have been pushed to the back of the queue even thought the part is in stock well before my original booking. I can see other reviews on Trust Pilot where people are having bad experiences too. This indicates my experience is the norm! My repair is for new brushes for a washing machine but their policy is to replace the complete rear drum. So a minor job turns into a stressful issue for the customer. By the way I am posting my experience on every review site possible so people know the way customers are genuinely treated.”

Helpful Report

Posted 3 years ago

“WORST INSURANCE COMPANY, STAY AWAY FOR YOUR OWN SAKE. I have a dishwasher policy with them for the last four years. My dishwasher stopped working three months back, I had to go through the entire festive season without a dishwasher. After 30 calls and 5 engineer visits and the dishwasher being a write-off, there is no response from Domestic and General. I have paid three times the price of the dishwasher in insurance cost and this is the service I get. So please do not ever think of insuring with them.”

Helpful Report

Posted 3 years ago

“I have a long history of buying insurance from Domestic and General. I will not buy any future products after my experience with a computer extended warranty issue. There are other companies that offer extended warranty on products. They have a list a loyal customer.”

Helpful Report

Posted 3 years ago

“This company is an absolute disgrace. Since the new CEO Matthew Crummack took over they’re only interested in your premiums. I’ve been without a washing machine now since 25/11/2021, so 5 weeks, as they are saying they “can’t get a part”. They finally agreed to replace the machine last week and said “somebody will get back to you”. Still no call. After paying thousands of pounds of premiums over the years, it’s an absolute p#%s-take. I’m now having to find someone else to replace the machine as there is a baby in the house so you can imagine how much washing is being generated. AVOID THIS COMPANY at all costs and direct your complaint directly to the top. Hopefully they might improve if they see what a mess this company has become.”

Helpful Report

Posted 3 years ago

““Absolute rubbish customer service. Have had to call then 4 times over the last week and each time waited more than 40 minutes for someone to answer the call. Two visits by an engineer last week to repair my appliance but it still doesn't Works”

Helpful Report

Posted 3 years ago

“Worst service ever DONT GET COVER with d and g insured my gas job booked a repair only to be told by engineer it's be written down as electric so he can't fix it had to wait 5 days for engineer I am a vulnerable customer had ring 3 times missed out on a days earnings and to top it all off team leader doesn't want to speak to me 😞😞😞😞 WORST SERVICE EVER.”

Helpful Report

Posted 3 years ago

“Engineer turned up and did not ring the door bell. He gave a missed call from a withheld-number so we couldn't call back, then we got a message saying reschedule as no one was home! I tried calling D&G, but waited 25 minutes before giving up. I tried to rebook on their website and kept getting an error message. When I did eventually connect the next slot is in 17 days time!”

Domestic and General 1 star review on 23rd December 2021

Helpful Report

Posted 3 years ago

“Absolutely worst Insurance Company I've… Absolutely worst Insurance Company I've ever dealt with, as I write this review I'm on the phone to customer services who has VERY rudely cut me off while i was taking and put me on hold for no reason at alI didn't even get the chance to finish my sentence she just cut me off and has left me waiting for what I have no idea Absolutely shocking !!! I've paid over 3 years insurance for my dryer and no its broken its took 2 weeks for an engineer to come out with a time slot of 2pm-4pm, he didn't even arrive until 4.30pm so he was late he spent less than 5 minutes here and said oh you need a drum a heating element and something else but we don't carry them items !!! So now I've got to wait another 7 days which will be Christmas eve so I have no chance of getting this repaired any time soon, I work on the front line and have to wash my uniform every day, and I have no other options but to keep putting my heating on so I get get things dried on the radiators all day, I'm Absolutely dreading my heating bill, but D&G couldn't care less there happy to take my money but when it comes down to me needing a repair there quite happy to let me wait weeks for it to be done, the engineer said he can't write off my dryer and D&G said they can't so whos lying ??? I'm cancelling all my insurance with D&G because there a waste of time, please do yourselfs a favour a AVOID this company find another that's efficient and reliable because these are none of them I'm so annoyed I spent so much money paying these cowboys over the years, oh and the women on customer services keeping checking I'm still on the phone she's not saying anything the music stops for a few seconds and I can hear her then she just clocks ne back on to the music, they have not got a bit of decency to allow me to speak, wow shocking customer service Policy number BJR0000702”

Helpful Report

Posted 3 years ago

“Really a no star review. Hotpoint/Domestic and General offered to repair my two and a half year old Hotpoint induction hob for no extra cost if we took out a years insurance on the item. This would work out much cheaper than paying directly for the repair. This was an offer I couldn't refuse, I took it and added some other appliances to the policy. An engineer came to determine the parts required. A date a week later was set for the repair. On the day of the repair the engineer phoned to say the part was damaged and couldn't be used. A date was set for another visit over a week later. The day before the appointment I received a strange text from a company I was unfamiliar with asking for part details for a fridge and cancelling the appointment, tracking the company down they appeared confused but they phoned me back and confirmed that the appointment was going ahead.....their engineer did come but he knew nothing about the job. After he left I got repeated texts during the day only confirming that day's appointment no new one was forthcoming. Throughout all this time trying to contact Hotpoint or Domestic and General was infuriating 20 minutes plus getting through to get a recorded message that says it's bit and cuts you off. Domestic and General telling me that they're just underwriters. Getting through eventually to Customer Services they said that they would investigate and get back within 3 working days its now been 4. With Christmas looming I was left with no option but to buy a new hob and pay to have it fitted, I've cancelled my polices with Hotpoint/Domestic & General.”

Helpful Report

Posted 3 years ago

“Absolute rubbish customer service. Have had to call then 4 times over the last week and each time waited more than 40 minutes for someone to answer the call. Two visits by an engineer last week to repair my appliance but it still doesn't work. Called again to be told that an engineer would be with me on the morning of the 14th Dec, however no one turned up. Another 55 minutes on the phone trying to find out what happened to be told that they had put my address down wrong against the repair - however, they had my phone number but no-one called me to ask why I wasn't answering the door!! Am now told that the engineer will call me, however I won't hold my breathe.”

Helpful Report

Posted 3 years ago

“I would give zero stars if I could. Washing machine broke down. Appointment for repair made for the next day. To cut a long story short, 3 different repair men over 3 weeks ordered different parts and still not fixed. Machine written off after I compained. Received link to order replacement but would have to wait another 2 weeks! Gave up and bought a new machine as had no choice. Would never bother insuring through them again. Waste of time and money!!!”

Helpful Report

Posted 3 years ago

“I have and are still trying to discuss a complaint made concerning my policy on a computer. I have requested the opportunity to discuss my complaint with the case handler . I have asked several times for this to happen and been told that the case handler will contact me. If I receive no call within 8 weeks if the complaint being received it will be escalated to ombudsman. As a previously happy customer with D and G I am now an unhappy customer.”

Helpful Report

Posted 3 years ago

“I received a letter stating that my card payment for my protection plan was not successful and please call the number at the top of the letter, which I did but it turns out it is NOT the number you need and you will be transferred. After waiting on the phone for 25 minutes I gave up. Shocking customer service.”

Helpful Report

Posted 3 years ago

“Appealing company that fails to comply with their Service & Maintenance contracts. Failed to comply with the annual maintenance they specify in their contract and only contacted me by letter and email after cancelling the DD. Unable to contact them via phone, email (disabled on their website) or via ‘My Account ( insisted on a password change but this did not work.”

Helpful Report

Posted 3 years ago

“This company are terrible never ever insure with them, we have been sent the wrong replacement hob by their supplier and now they are washing their hands of our problem it seems theat they should have arranged collection with 48 hours and it's now 21 days and they are refusing collection of the hob.”

Helpful Report

Posted 3 years ago

“I have been with D&G for 14years now and I can only praise the quality of service i have received from them. List of items covered Washing Machine Dish Washer Tumble Dryer Fridge Freezer Cooker Television I've had some repaired and some replaced and I have always had excellent service. I've read a lot of bad comments on her that is why I chose to write mine, somebody even wrote that they kept repairing their appliance instead of replacing it, we pay for a breakdown service and if it can't be repaired they will replace it no problem but only if it can't be repaired, we are supposed to be thinking about the planet and cutting down on waste, people need to be thinking about fixing things and not throwing things away that can be fixed.”

Helpful Report

Posted 3 years ago

“Appalling Company. Could go through the whole saga but its the same as below. I really only have myself to blame, I should have read the reviews. Domestic and General are such and established company I thought it would be ok. I have been trying to get through for 5 days to claims. I have previously spent 5.5 hours on 5 calls. Now on call number 6 currently been on hold for 3 hours 16 minutes. Utter contempt for their customers. So its been 13 days with no heating.”

Helpful Report

Posted 3 years ago

“They promise repair or replace, it took us a long time to realise that they keep repairing well beyond the useful life of your machine until you get fed up with an old machine that needs replacing but keeps getting sticking plasters on it to keep it going. Cancelled the policy and wont be using them again”

Helpful Report

Posted 3 years ago

“Waiting 6 weeks for suitable integral Fridge freezer. Supplied unsuitable Fridge freezer from what appears to be sole providers - cheap. Promised to have unsuitable Fridge freezer picked up . Tried hours re getting a suitable now one week into waiting promised date to pick up. Warning still no replacement and no pick up of unsuitable appliance. Christmas coming up. Thanks D and G. Please please don't use this company unless you like rubbish service”

Helpful Report

Posted 3 years ago

“I have not had a fully functioning washer dryer since 4th November when I first contacted D&G, who I have an extended insurance contract with! After four engineer calls my original machine was finally replaced on Friday 26th November. HOWEVER, on use the following day, the new replacement machine clonks and has sprung a leak, and cannot be used! Numerous lengthy telephone wait attempts to speak to someone, being passed between Whirlpool and D&G, with each saying its the other's responsibility! They do not recognise my consumer rights and that I wish the new faulty machine replaced, not repaired? They will only progress this complaint after an engineer inspects the new replacement faulty machine and then decide! My rejection has not been accepted, and my consumer rights under the Sales of Goods Act 2015, have not been adhered to and refused! I want my rights upheld D&G! I am your customer and I want you to take responsibility and respect my request to reject the new machine as it is not fit for purpose! The wait time for a satisfactory resolution is totally unacceptable as the matter has been outstanding since 4th November. I am disabled, and on the clinically extremely vulnerable government register, and need to change my clothes regularly as I suffer with crohns. You are not helping with this long drawn out matter. I want the new faulty washer dryer replaced as is my consumer rights of rejecting an item not fit for purpose.”

Helpful Report

Posted 3 years ago

Domestic and General is rated 2.8 based on 1,156 reviews