“HORRIBLE customer service!!
Entire website on sale so there are only store credits. However, they going to charge me $17.22 for me to return my item and exchange.
DO NOT BUY FROM THIS COMPANY!!!”
“This was my first time ordering from Donajo.
I ordered 2 skirts size Medium and when I received them the label said M (medium) but they definitely weren't the Medium the size chart said they should be. The waist was 26" instead of 30"-31" like it says on the size chart. I emailed them and they have been supportive, got back to me quickly and are trying to make things work. They are going to exchange them for a size Large. Hopefully the different size will work. But they really need to correct the size chart on their website so others don't have the same issue. Really looking forward to getting my new skirts. Hopefully the new size will work because I really like the skirts.”
“I ordered a skort … the small was said to fit 28-29”. Not even close. I’ve started an exchange for the next larger size. I think it’s wrong to be charged when the sizing was described so far off.”
“I waited almost a month to receive my skirt.
I tried to contact customer service and they have no contact phone number. I had to send multiple emails before I received a response. I am still waiting for another skirt I ordered at the same time. It's not worth the aggravation buying products from them.”
“My second purchase of this perfect fit - particularly in length - skirt. Perfect style & material! Donajo is tops in athletic wear to me and I've been purchasing top brand named pieces for quite some time. She beats them all now!”
“Bought both the court skirt and the flirty skirt. Can’t say I cared for the material on either one. Both were thick and not very comfortable - too hot to wear in the summer playing pickelball outside. Also be careful when buying an item on sale - probably my fault for not looking at the return policy close enough, but many sale items are only exchangeable and not refundable.”
“Cute skirts, but they run really small. While I receive at least one marketing email per day after my purchase, there is no email receipt of my purchase. I need to exchange 4 skirts and you're not making it easy.”
“Disappointed that I am not given the option to get a refund for these skirts. They just do not look good on me but how do I get a refund vs exchange?”
“The sizing is most definitely off with a medium being like a small. What is most disappointing is your fulfillment of orders. I placed an order back in April and had to return and exchanged what I reordered and now it is mid- June and I still haven’t received my item.”
“Ordered in April and as of June 10th nothing. No communication from Dona Jo. I reached out and they told me several more weeks. Very disappointed!
The one skort I received is nice, but order time is long!
They should offer money back or deep discount”
