DoorDash Reviews

Name: DoorDash
Rating: 1.34

1.3 Rating 21,099 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

Questions

Metrics

1.3

Based on 21,099 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

faisal@doordash.com

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"Doordash charges $2-$3 more per sandwich. I get that part. That's how they pay their drivers But I ordered food from McDonald's last night and it was trash. McDonald's said it's not their problem it's doordash's problem because I ordered it through their app. Doordash said it's McDonald's problem because it was their product. I won't be using doordash again. I will pay for a cab to deliver. The driver was courteous and timely. This is not the fault of the driver in anyway. I always have had great drivers. This is about the company and their awful way of doing business. ."

Jade Larsen

"DoorDash sucks!!!!! It\u2019s the worst delivery service I\u2019ve ever encountered and their customer service is horrid!"

Ariana Wesley

"Door dasher David T is horrible he didn\u2019t deliver my food and wouldn\u2019t answer my 2 calls I made to him. \r\nThis is the first time I\u2019ve had a problem with door dash.\r\nCustomer service was great and got me refunded (thank you) \r\nIf you see the name David T don\u2019t plan on getting your food."

Mindy

"Doordash will send you whatever they want and take your money. You won't have a way to talk to anyone more than once. When you have the chance to talk they'll say the case needs to be reviewed, then they'll say nothing and block any contact with you."

Jose Antonio Ortega

1864

Anonymous

Anonymous // 01/01/2019

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Mitra

Verified Reviewer

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“I canceled my order and I got the confirmation via mail and text, but they still charged me. Even they wrote that sorry we are going to refund the cost.”

DoorDash 1 star review on 31st March 2024

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Posted 1 month ago

Tina Mack

Verified Reviewer

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“Horrible experience food is always cold because your dasher is delivering one than one order they don’t give you the option of getting your food cold because the dasher has multiple orders any change the time are you multiple times so it seems like your food has arrived on time but which it did it did you change the time that it would arrive so it seems like it will be on time and the whole time is not if that makes sense I screenshot it, and then sent them photos of them changing the time and they completely ignored that I sent them that they already have extra fees more than the regular restaurants and you still have to get your food cold and not one time”

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Posted 1 month ago

Angela

Verified Reviewer

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“On 1 order I had 2 dashes, both completed orders. Nothing delivered. No response from dashes. Doordash customer service ended chat before it was resolved. Supervisor called me, no help. Bs answers, not answering my questions. No one is giving me any response to what is going on. Says complete twice, then restart to looking for dasher.”

DoorDash 1 star review on 30th March 2024

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Posted 1 month ago

Savage

Unverified Reviewer

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“The DoorDash driver pretended to call me and ring my doorbell. Then he walked off with my medication and stole it. DoorDash needs to pay close attention to whom they are hiring. They seem to hire just any scum off the streets.”

DoorDash 1 star review on 29th March 2024

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Posted 1 month ago

Luis Ordonez

Unverified Reviewer

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“DoorDash is the worst at delivering and costumer service is even worse I complained about a delivery and called DoorDash directly and they didn’t refund me for a order that I never placed don’t use DoorDash”

DoorDash 1 star review on 28th March 2024

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Posted 1 month ago

Unverified Reviewer

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“Horrible experience. My daughter ordered from Jack in The Box and Taco Bell was delivered. After we called to advise the order was wrong, provided receipts as well as photos they declined a refund and advised that they can only refund so many orders. The order was clearly wrong and we provided proof of that. So we can receive an incorrect order 10 times on your companies behalf but you will only honor refunding two of them because you have a limit. If your company messed up its your responsibility to right your wrong. Horrible business and we will no longer be using your service.”

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Posted 1 month ago

Kel

Unverified Reviewer

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“I’m trying to download the picture but I spoke with the representative who stated that they had up to 3 days to give you your money back for orders they messed up on but that’s a lie I literally went and read and basically it states they are being nice by refunding your money when they messed up your order one guy stated next time I call I may not be so lucky to get my money back door dash sucks. Not to mention I sent pictures the same day for the orders on my kids and they stated they never received the pictures If you do order door dash again please take a picture but still screenshot from your phone. Because they said they don’t have to do nothing if your order messed up basically they have a no refund policy”

DoorDash 1 star review on 26th March 2024

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Posted 1 month ago

Daniqua Carter

Verified Reviewer

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“I will never shop with DoorDash ever again this company is scammers and they could care less about customers. I’ve had to call and report a Dasher, also missing items . They never got back with me on that issue. My food has been missing twice. They declined my refund request making me pay for food that was not even there on top of it customer service representatives use fake names with fake reference numbers and tell you they will contact you in a few hours. It has been going on week number 3!! still no contact! I spoke with no one! I’ve been asking to speak with a supervisor since day 1 , I am so over DoorDash and the stress they have caused me! I will shop with Uber eats or anywhere else besides DoorDash!!! everyone beware of this company. !!!”

DoorDash 1 star review on 25th March 2024

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Posted 1 month ago

Scott S

Unverified Reviewer

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“This place they’re crooks they will steal from you. We ordered food and put the wrong address that was like four buildings up. The driver never called door Dash sent an email or anything it was a $41 purchase. We never received the food and all they did was give us a $10 credit on DoorDash. I spoke to the lady on the phone. She refused to help me. She was very ignorant and said that we will not be refunding our money. If you can do anything, please do not use DoorDash stay clear this place they have a 1.3 review for a reason keep your money go to another Uber eats or something do not use DoorDash they are crooks.”

DoorDash 1 star review on 24th March 2024

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Posted 1 month ago

Joy Dowling

Unverified Reviewer

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“My order is at a Starbucks in Cincinnati and I live in Kentucky. It was a $23.00 order and nobody wants to pick it up. Why not use a store in my area?”

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Posted 1 month ago

Boris Mindlin

Unverified Reviewer

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“I ordered New Whey protein 60g/12g BCAAs. They delivered very cheap old version of it with 30g protein/6g BCAAs. I filed a wrong item delivered request, which was denied immediately. I spoked twice with a company representative. They told me that appeal was also denied, because original request was denied. This was my first and last time I used DoorDash. Never ever recommend it to somebody! As soon as they get your money, they do not care about you. They have my money and I stuck with a product I do not need! Please, look at the attached pictures.”

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Posted 1 month ago

Pissed

Unverified Reviewer

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“DoorDash needs to be shut down... I will not order delivery if they use this company for Service... how do you mark my order as delivered and send a picture of it in your car? Refusing to deliver it !”

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Posted 1 month ago

Verified Reviewer

Anonymous

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DoorDash 5 star review on 23rd March 2024

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Posted 1 month ago

Unverified Reviewer

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“Too many times they don't deliver the items at all then, when contacting the dasher they claim to not speak English. The should not be in business playi g with people money and food.”

DoorDash 1 star review on 23rd March 2024

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Posted 1 month ago

Nae

Unverified Reviewer

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“If I can get this app a -.50 I would it this is so unacceptable and so uncalled for I had ordered Taco Bell for my kids and the DoorDash name dawn said that my food was delivered. I walked to the back door and the front door entrance and it wasn’t nothing there I then contact the DoorDash and explain to him what was going on. He told me that the food will be on the way I responded if the food said it’s delivered then why would it be on the way so I proceeded to say I was gonna report him and that it’s on acceptable for people who drive for DoorDash and take people food remind you I also have kids once again. Call customer service and they tried to give me DoorDash credit. I deny that and told them that I wanted my refund they didn’t tell me I would have to wait 3 to 5 business days for my refund. I am very upset with DoorDash. I would never be using this again uncalled for very unsatisfied very upset, oh not to mention I did ask for a supervisor to speak with to talk to them about DoorDash and they hung the phone up in my face. Very rude customer service. Oh yeah, not to mention I don’t have DoorDash for a very long time. This never happened.”

DoorDash 1 star review on 22nd March 2024

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Posted 1 month ago

Mark Johnson

Unverified Reviewer

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“Not delivered to my house. Left on the ground outside the neighborhood gate. After I saw the email with the photo from the driver, I couldn’t believe it. I have driven for this company, and rarely used them when I need food. I will never consider them again for business either way. They said they would credit to my accounts. I need a refund to my credit card!”

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Posted 1 month ago

Jeanine D Clark

Verified Reviewer

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“Ordered a delivery from Jersey Mike's and it never arrived. Tried calling the driver spoke Spanish only and then hung up. Got notification that they delivered but not to me. On instructions I gave them instructions to go to Building 7, the Women and Newborn Center but got a picture of a parking lot across the street. Called customer service and the first time got the run around, said it was Jersey Mike's issue because I used their app to order. He connected me with the store and then hung up and Jersey Mike's said it was Door Dash's problem. Finally the second phone call the girl actually was able to get it resolved. But Door Dash needs to hire drivers that can speak and read ENGLISH!!!!”

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Posted 1 month ago

Gabriel Vasquez

Verified Reviewer

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“the hardest part about the job is the employee helpline the managment is no good for understanding or reasonable termination people are able to report a dasher employee without proof an get them terminated from employment strongly recommend a 9-5 at a more fair treated managment if you want me to remove my rating or make things right with me personal reactivate my dasher employment account once i see i am able to dash again this will be removed fair enough jerks .!”

DoorDash 1 star review on 20th March 2024

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Posted 1 month ago

Robin.E

Unverified Reviewer

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“Door Dash does not respect,treat or pay the Dashers properly!! they don't want Dashers to provide the customer with a receipt because they are all being over charged!! but the Dashers are doing all the work!! the Dasher get upset with the customer when it's Door Dash who is charging them and giving the dasher 2.50 to pick up the order,confirm the items on the order,at times pay for the order,contact the customer for a substitute if the item is not available,handle the order with care and drive 25 minutes or more to deliver the order,get out of your vehicle to give the order to the customer and take pictures of the address. and when the customer's food is cold it's because DD has given the Dasher 3 different orders to pick up from 3 different places!!! they can care less about the customers or the Dasher's!!all they want to do is collect the money!!!”

DoorDash 1 star review on 19th March 2024

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Posted 1 month ago

Jamie Fitzpatrick

Unverified Reviewer

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“DoorDash continually overdream my account the web charges they couldn't even explain where they come from and then the shell double charge me and DoorDash proceeded to tell me that they could not dispute it so basically I'm just out of this money do not door dash do not become a dasher these people are crooks Don't fall into this trap”

DoorDash 1 star review on 18th March 2024

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Posted 1 month ago

Verified Reviewer

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“The have a policy that you waive your right to a refund when you sign up. They cancelled my order due to no drivers and then refused to refund me (didn't offer credit either). Seems like they have problems in every country they operate in! My country - NZ consumer protection say's they have a legal obligation to make it right, yet unless you have spent a certain amount it's not worth the fee's to try and follow up. Also extremely annoying that I had to call around 10 times before they fully”

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Posted 1 month ago

Meredith Moeller

Verified Reviewer

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“I had a membership with them and twice they deactivated my account for no reason. I had to call each time to have it reactivated. Now my payment methods have been wiped out, and it won’t let me add a new one. I am so beyond sick of this company when I have spent so much money with them in the past!!!!!!”

DoorDash 1 star review on 17th March 2024

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Posted 1 month ago

Karen H

Verified Reviewer

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“So I ordered from two places, one order was correct but the other was the breakfast for my family. A sole cup of green juice was delivered to me instead. So I went to the app and I was declined a refund. The Dasher took the drink back but I never got our meal; which was Way more than the drink. So I call customer service and am told it will take 1-5 hrs to resolve. What kind of customer service is this; no meal, no refund and delay the resolution! Seriously, I will cancel my Door Dash and never use them again.”

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Posted 1 month ago

JJUGoonie

Unverified Reviewer

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“DoorDash consistently has false advertising. If I order a coffee that will be delivered in 20 min DoorDash changes the delivery time and it turns into a 44-60 min delivery and the coffee is cold. Why would I pay for that?! It’s not what I agreed to and is a classic bait and switch! Oh! And the driver canceled the order for me after I messaged him to ask where it was at. So I don’t even get to rate the drivers incompetence and he drives to ruin other orders. My food was never delivers and it takes 5 days to get my money back. What?! I officially deleted the app and will never use DoorDash again. This happens too often for me to continue to give them my money.”

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Posted 1 month ago

Ms. Murray

Unverified Reviewer

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“Order never deliver driver named Rin delivered to the wrong address, he called me and I gave him my address and he never showed up with it I called door dash cs and spoke with ass hole who pretty much said I couldn’t have a refund. Rin marked the order as delivered although bye knew it was not!”

DoorDash 1 star review on 16th March 2024

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Posted 1 month ago

Denise Rector

Verified Reviewer

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“We ordered from Burger King and received someone else’s order! I sent them the receipt and pics of the food that was in the bag and they denied my refund! Their drivers mistake and I am out the money and food since it is so late! I contacted the driver.. no response! I contacted the customer service several times. I’m very frustrated! This has happened so many times along with my order being up the street or completely wrong!”

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Posted 1 month ago

Nguyen

Unverified Reviewer

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“TOTALLY FRAUDULENT COMPANY Doordash charges me hidden fees AFTER I confirm my order. Customer service refuses to refund and hangs up on me after forcing me to accept a credit instead when I said I no longer had confidence in doing business with them.”

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Posted 1 month ago

K Brown

Unverified Reviewer

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“I placed a Door dash order at 3:40 PM. The ETA was 4:13. The restaurant was 1 mile from my house. The Tracker showed the dasher picking up my order driving past my house and then stopping 3 miles from my house. The dasher stayed at that stop an hour. The screenshot of the tracker says the dasher was waiting on the food. I called the restaurant & the had dasher picked up the food at 4:08. My food ETA kept being pushed later and later. Eventually, the tracker updated the dasher location even further away from my house. I called Door Dash customer service. After 10 minutes on the phone , DD finally cancelled my order and issued a refund. Which I won't see for 7 to 10 days! Someone somewhere is eating free food this afternoon and I'm short $40 for over a week!”

DoorDash 1 star review on 15th March 2024

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Posted 1 month ago

Emi

Verified Reviewer

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“I made an order for a Safeway cake through Doordash for a friend's present. The cake was delivered but cracked. If the service is offered to deliver cakes, they have to be careful with the item to make sure it arrives in perfect shape as the bakery gave it to the person in charge for delivery. They just offered me a $5 dollars refund plus the tip I gave. This is a service I can't recomend at all. A really bad experience because it was a surprise for a friend!”

DoorDash 1 star review on 14th March 2024

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Posted 1 month ago

Shawna Lane

Unverified Reviewer

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“I ordered long John’s silvers $60 order. The driver “delivered” my order. But the photo he sent was not my house, so I immediately called the driver and told them they didn’t drop it off at the right house. He replied “oh I’m sorry you will have to call customer service” and he refused to turn around and bring me my order. When I finally found the house he pictured there was no one home and no food on the porch. The driver stole our food after deliberately dropping it at the wrong house. To complete his order. And now door dash is refusing to refund me the $60 I spent for food I didn’t receive and was stolen by their driver. So the driver while my $60 food order. And doordash stole my $60. Great customer service and their drivers are nothing but theifs. Everytime we used doordash something is missing or we don’t get our food. Photo attached below shows where the long John’s silver was dropped compared to the KFC ORDER that did deliver to us the same evening. Clearly not the right house!!!”

DoorDash 1 star review on 13th March 2024

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Posted 1 month ago

DoorDash is rated 1.3 based on 21,099 reviews