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Dorothy Perkins Reviews

2.4 Rating 257 Reviews

34 %

of reviewers recommend Dorothy Perkins

Company Reviews

2.4

Based on 257 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Dorothy Perkins Reviews

About Dorothy Perkins:

At Dorothy Perkins you can buy Womens Clothing, Womens Fashion: Dresses, Maternity Clothes and Womens Shoes to buy online. The largest womenswear retailer in the UK, with over 600 stores nationwide, Dorothy Perkins has traded since 1919 and has been online with dorothyperkins.com since 1999.It offers gorgeous, up-to-the-minute fashion and the essential items of the season at affordable prices.

Visit Website

Phone:

0844 984 0261

Email:

customer.services@dorothyperkins.com

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Dorothy Perkins 1 star review on 11th May 2021

Dorothy Perkins 5 star review on 18th February 2021

Dorothy Perkins 1 star review on 15th February 2021

Dorothy Perkins 1 star review on 17th September 2020

Anonymous

Anonymous // 01/01/2019

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“Firstly my order was delivered to the wrong address because the address was cut off where the house number was. So had to chase this up with the post office. I sent for 4 items, returned 3 and only got a refund for 2. I have E mailed but have had no response. Very poor service, to say I’m disappointed is an under statement. No phone numbers for customer service which is very poor.”

Posted 1 year ago

“My order for next day delivery has not turned up ??? Just checked tracking history, which states order despatched, 2 mins later it states order on its way back to sender ??? Wish I’d read reviews before I purchased and paid for anything !!! Will never order again 🤬”

Posted 1 year ago

“I. Purchased as a ‘guest’ and paid in full upfront . When I came to return the lot .. I IMPOSSIBLE.. as. NO account can’t login to web site , tried email still waiting for response ,messaged in messenger …..got one reply .. did t help . Next day ( today) got sent a link to print a label . It WONT WORKit does. It recognise my email or order number !!! Spent nearly TWO hours trying to get someone to have the courtesy to answer me ..NOTHING.. . Can’t log in no account can’t return .. no account .. DONT ever buy from them as a guest .”

Posted 1 year ago

“Trying to return items stating site down. No response from email. Phn number doesn't work. Can anyone offer any help”

Posted 1 year ago

“Delivery.Ordered the day before queens jubilee they accepted online next day delivery at £5.95 no mention it was impossible,i received my package 5 days later no refund on extra postage paid a total rip off.”

Posted 1 year ago

“It is impossible to get a qr code to return an item customer service is no good at all”

Posted 2 years ago

“The worst customer service I have ever had,”

Posted 2 years ago

“Have tried to return an item and my email wasn’t recognised so have had to try arrange it through the live chat .. so you write a sentence.. someone eventually reply’s then you write a reply and eventually a completely different person answers and obviously doesn’t read the previous comments.. and on it goes in a complete waste of time and energy.. I definitely will never order from Dorothy Perkins again as I’ve never come across such a shambles.”

Posted 2 years ago

“Absolutely appalling customer service. I ordered a gift card for a family members birthday but accidentally left a symbol out of the email address. I messaged them early on the morning the gift card was due to be sent and was told it had been passed onto the gift card team and I should get a reply within 5 working days when I didn’t get a response I emailed again and was told it had been passed over to the gift card team again and I would get a reply within 72hrs I still heard nothing so again I emailed and was then told I should wait 10 working days and so 19 days - 14 working days later since it was first passed over and I still haven’t received any emails from the gift card team. The problem is you get a different customer service advisor every time you email them and each one just tries to fob you off It’s absolutely appalling I would never buy anything from Dorothy Perkins again and will continue to email every day now until this gets resolved”

Posted 2 years ago

“Awful customer service. Ordered 2 items for next day delivery. Courier did not attempt or deliver items. No escalation or reassurance my order would be in time for my holiday. 5 days later still no items I'm now on holiday, very disappointed. Not taken seriously by customer services despite emailing with evidence of emails from courier. Simply false promises as unable to deliver items next day when ordered before 10pm, or even in the same week!”

Posted 2 years ago

“Last night put tunic in basket at reduced price. When ready to arrange delivery 7 hrs later, it had been taken out of my basket(something that's not happened before) and price had increased by £10!!. Standards have dropped in last few months.”

Posted 2 years ago

“I ordered three pairs of Frankie jeans all size 12 in three different colours, what they sent were one pair size 12 as requested, one pair size 10r and the final pair size 8l. Tried to respond via the customer service but they are having trouble with the Webb site. I won’t be using them again.”

Posted 2 years ago

“They sent me a wrong item. I ordered a fur coat and got size 9 tennis shoes (I am size 5). Also, the coat that I really wanted is no longer available in my size. So disappointed.”

Posted 2 years ago

“How difficult is it to fulfil an order when you have provided all the information. Not only did they send the wrong size twice but they also sent out the same incorrect size twice. Two trips to the post office to return items my order they couldn't get right is enough for me. They are totally incompetent and I expect this will lead to them going under anytime shortly.”

Posted 2 years ago

“Since being bought out, Tall range is no longer suitable if you're tall. Their tops are just standard length. Very disappointed.”

Posted 2 years ago

“I placed three orders with them. The first one, a skirt, got to me without problems. Second one, was returned to them without even being noticed by the courier. They said I will receive a refund. Did not receive anything yet. The third order was a blouse. They refunded a day after I placed the order, without even sending it. And they did not even refund the shipping costs. Maybe the clothes look nice, but the service is extremely BAD. I would not recommend this store to anyone.”

Posted 2 years ago

“Really bad stuff. Bought a coat from them within a week, the stitching started to lose, got really fuzzy, and lint. The brand refused a refund. Please don't spend your money here”

Posted 2 years ago

“So ordered and paid for next day delivery and 2 days later still not arrived and tracking says as mail centre for a whole day - not going to bother with DP anymore when I can get other items from Amazon and Shein/Etsy straight away 😣”

Posted 2 years ago

“Terrible service. Won't be buying from them again. Sent the wrong order out to me. Two weeks later after returning the order I'm still awaiting a refund. No one takes any responsibility or responds to messages.”

Posted 2 years ago

“Been going around a circle with an agent when they bother to reply regarding a refund. Such bad service won’t buy again!!!!!”

Posted 2 years ago

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Dorothy Perkins is rated 2.4 based on 257 reviews