“TOTAL SCAM. They had a promo on social media "get 1 free, you just pay the delivery costs", I decided to try. Once I completed the order, they offered me to add more units for a discounted price, mentioning that the expiry date was nowhere near, so I added some. In total I bought 6 units, a total of $40, split in two orders (that they assured will be treated as one). Somehow, at the expected delivery time (9-10 days) I get a small box with 2 units, TWO, nothing else. And the expiry date was just one month away. Given it was two orders I decided to give a couple days of grace even though the tracking number of one of the units never worked, which seemed fishy at the time. I contacted Customer Service and I was promptly answered on the same day, politely and asking me for pictures of what I got, also mentioning the misleading expiry date bit. Sent everything they requested and a week later I'm still waiting for an answer. I don't have the remaining 4 units that I paid for nor I have a refund for not getting them if there was an issue with the delivery (which would be understandable). Nothing. This is going straight to Consumer Protection. Don't spend a penny on this company and do yourself a favour.”
“Love the collagen but i have mixed feelings about the customer service. My first order was missing 3 tins and I had to contact customer service to get the remaining tins delivered. Also while they were on sale it would be better if you were transparent about all of the tins being short-dated and only having 1 month of shelf life left”
“Still waiting on a response to a basic product question from weeks ago. Made a purchase and have been bombarded with multiple emails daily despite not consenting to emails being sent. Wouldn't recommend this company.”
“Abysmal customer service. I paid $10.99 at checkout and received an invoice advsing the same, then days later I checked my credit card and noticed I was charged $14.99. I queried this and was told that they had since increased the price. Dose and Co refused to provide me with a full refund and stopped responding to me when I requested to be refunded the difference between what I paid at checkout and what my credit card was charged.”
“I am yet to receive my order. I tried emailing you guys but haven't had a response yet. They said my order had incorrect address, I've had a few deliveries here recently and received with no problems. Contact number 0451081186, email is gianinatcastro@yahoo.com.
It should be delivered to:
Gia Castro
Business: Haines Wilson
Address: 4 Tourist Road, East Toowoomba. 4350”
“Easy to use and blends ok to water however there isn't much of a peach flavour to it, which was a little disappointing as I was after something to flavour the water”
“I purchased the 'free' (paid for shipping) tub of Peach Collagen Peptides via a Facebook ad, then added an extra 4 tubs of the collagen via the upsell. 2 x tubs arrived - shipped separately. I contacted support who were very helpful and looked into the issue. After I provided them with some more info, they said they would send out the missing tubs. However, 4 days later and I have received no confirmation that these have been shipped, hence my poor review. This is a shame as the product is good and the flavour is quite nice. Hopefully I'll receive the products soon and can update my review.”
“It arrived very quickly. I was only disappointed when I realised I had only ordered 2 not 3 like I thought. I did try to add another but it was too late to put in same order.”
“I really have loved the unflavored collagen peptides but it has been out of stiock for months which has made me need to switch brands. Not very happy with any other brands, so i have tried the beauty collagen, so far so good but wish it was unflavored to be able to continue to add to my coffee. When is stock coming back in?”
