“They do not track packages accurately. The shop app does not track packages and you can not track your package via the number they provide, not link, number. When you google the number it says it’s being drop shipped from China. After the 2nd time of me emailing to complain they said they’d take it seriously to their IT team. 3 weeks later I gave them one last shot and it’s not fixed so this is the last purchase because you just do not care about your customers. The money is good enough for you but not the customer. SHAME ON YOU”
“Ordered three weeks ago, still have not received the order. Emailed to follow up a week ago, but yet to receive an update on what’s happening/where the order is?”
“I can't review a product that I haven't received yet,I had a order come from Australia faster than my order so not a happy customer even with Xmas orders definitely faster to buy somewhere else if I buy again. Ordered on the 3rd December still not arrived 20th December so can't say when or what condition it will be in or who's delivering it. Just shocking system, I just want to know were my parcel is,I don't don't want to add another app,it's a complicated app and I won't be using it, I actually would like my money back but you have all gone on holiday how lucky for some just shocking service, definitely won't be using this product again and definitely won't be recommending it either.”
“I made a purchase online on the 29th November. I have still not received the package. The tracking number does not exist and currently no update as to what is happening.”
“Still waiting for my refund that I was promised because I was sent 3 shortdated products that expired in less than 5 months, I am most upset about this as it was not stated on the website and the products I have bought off the shelves at the supermarket have a 3 year expiry on them.”
“Received items I didn’t order (charged $100) and have no way to call. Sent message via website and no resolution in a few weeks. Will dispute with my cc next. I love the collagen but the customer service is lacking!”
“I get they’re trying to be environmentally friendly but this came with no scoop and this is my first time buying it so it is really difficult to get the right and accurate measurement using our own utensils at home. They could maybe give a free scoop on the first purchase and then none on the next purchases. Also this doesn’t mix well with water. I tried regular temperature, cold water, or warm and hot and it doesn’t mix well.”
“Dear Dose and Co Team,
I hope this message finds you well.
I am writing to inform you that I received my recent order today, and unfortunately, all six tubs of the beauty collagen delivered are expired, with an expiry date of 30th May 2025.
As I placed the order within May 2025, I was not expecting to receive expired products. This has resulted in a considerable loss for me. I kindly request that you arrange to send eight tubs of non-expired beauty collagen as a replacement.
For your reference, I have attached a photograph of the expired items.
I would appreciate your prompt attention to this matter and look forward to your response.
Sincerely,
Ismail Asif”
