“No customer service. An order I made was about to ship to the wrong address, even after I changed it online. Immediately emailed twice and STILL have gotten no response, except from the tenants at the old house who said a package arrived.”
“Would usually give 5 stars but have gotten increasingly frustrated with Dose & Co (both here & in Australia) with reliability of products both being available & postage.
I order then it’s out of stock, unable to be shipped, takes a long time to arrive, the orders used to be packaged really nicely & now they’re sub par, order hasn’t updated, subscription cancelled due to no stock, slow replies to emails..
I have used Dose religiously for years & it is my favourite but I’m having to switch to a more reliable brand.”
“It’s hard to do a review on something I never got. I have placed several messages that being one of the problems. All I get back is how the messages were combined and responses will come. I would really like a refund or the merchandise I paid for! By the way the stars are not registering. What a way to run a website!”
“Horrible I said I didn't want the powdered product yet still received it! No shipping label either to send back. Never ordering anything else from you again”
“I’ve had issues with my subscription going on for a long time and the customer service has been terrible. I had to cancel my subscription as a result. So not good.”
“Not happy. The freebie was added to my cart and then never received it in my package and told it was sold out. If it was sold out it shouldn't have been in my cart.”
“I bought the non flavoured marine collagen and it tastes/smells fishy. I just expected it to have no flavour so it was easy to add to other beverages but the taste is disgusting. I’m very disappointed so it will just go to waste.”
“I don’t normal write review and this is nothing against the product, as I love the product. However, I likely won’t repurchase from the website due to the snail pace delivery. Had I of known delivery would have been a week from courier pick up to arrivals, I would not have order.
Previously the courier was NZ Post and I cannot fault their prompt deliver with your product delivered within a day or two of pickup (even during Covid lockdown), however the move to Castle definitely means I am second guessing repurchasing as a week from pick up seems extreme (specially within the same city).
I was considering the subscriptions as I generally buy in New World full price (generally no special) and I thought given the saving the subscription would be better. However due to the snail pace delivery with castle I won’t, as it’s too unreliable and I don’t wish to wait a week. I’d rather just pay full price of $43 at my local new world.”
“Disappointed, expiry date for powder was 1 month after delivery.
Ordered collagen powder online on the 14th of April 2023. After it arrived I used it and realised that it expired just over one month after I purchased it, expiry date is 2nd of June 2023.
Not a good experience as I was using expired collagen powder not thinking it would be expired just over one month after delivery.
I have also reported this to their customer service and will wait for a response from them as I don't think this is good practice. Hope this doesn't continue to happen for other customers.”
“I never received the product. Appalling service. Took 10 days to get a reply. Finally got a refund but promised 2nd product also never arrived. DON'T BUY FROM DOSE & CO”
“Disappointing experience with customer service and getting reply on subscription delivery. Several emails plus a social media PM went totally unanswered, when I cancelled subscription- the unanswered emails were just closed off with a case number. No communication. Shame as I enjoyed the product”
“Really not happy with my experience here. Its been 2 weeks and I still don't have my product. I was given a tracking number with no link or info on what courier company was being used. Faq says its NZ post which it wasnt. It took multiple days to get any kind of response from customer service which didn't end up being helpful anyways. I do love the product and would normally by instore but I wanted to try buying on subscription. I will not be purchasing from this website again.”