“I get they’re trying to be environmentally friendly but this came with no scoop and this is my first time buying it so it is really difficult to get the right and accurate measurement using our own utensils at home. They could maybe give a free scoop on the first purchase and then none on the next purchases. Also this doesn’t mix well with water. I tried regular temperature, cold water, or warm and hot and it doesn’t mix well.”
“Dear Dose and Co Team,
I hope this message finds you well.
I am writing to inform you that I received my recent order today, and unfortunately, all six tubs of the beauty collagen delivered are expired, with an expiry date of 30th May 2025.
As I placed the order within May 2025, I was not expecting to receive expired products. This has resulted in a considerable loss for me. I kindly request that you arrange to send eight tubs of non-expired beauty collagen as a replacement.
For your reference, I have attached a photograph of the expired items.
I would appreciate your prompt attention to this matter and look forward to your response.
Sincerely,
Ismail Asif”
“It was not outlined that the product best before was less than 2 weeks after purchase. Purchasing 2 containers meant there was no way I could finish even a quarter of what I bought before that date which was disappointing. I contacted to ask about this and was told I got the product on a deal so the limited best before was just the way it is. I replied saying it should’ve been made clear as I would have rather paid full price and received a product with a longer best before date and I received no reply. Not great customer service unfortunately. The product I have tried, I did like but won’t be purchasing again due to the obvious misleading of the deal and best before date.”
“Sell very short life protect didn’t notice customer and ignore customer email didn’t reply
Very poor customer service and problem solving
I still miss one item haven’t heard anything back and about short life items I want money back … but again not heard anything back”
“Ordered 6 x Peach Collagen Peptides tubs on a promo, and every one has an expiration of 1 month.
Disappointing - I was hoping to stock up, but short-dated stock defeats the purpose.”
“Absolutely disgusting customer service ordered my item on 1/3/25 still no shipping advice and it is now April 2025, have sent 8 or more emails with no reply, extremely disappointed and as s customer this is just not good enough communication, lack of communication and service is appalling”
“I have a subscription for collagen that's been great for a couple of years. Recently, every time my subscription is ready to refill/ship, Dose and Co emails me saying that the item is "out of stock." Then I'm left scrambling to get another brand of collagen. This is a new situation that is very frustrating as a previously happy long-term customer. If this doesn't stop happening, I'll buy collagen somewhere else. This is your business so how do you run out of products?? Please get back to auto shipping subscriptions on time!”
“I bought this product during the campaign to try it. However, the company “forgot” to mention that the product sold in this campaign has a very very short expiry. (few weeks). Also, the company induce you to buy more packs (of the same short expiry one) showing a good deal. So, the company made me feel so foolish, that even if I liked the product, I will never buy from this company again”
“I saw the ad on FB and said it's free but it's not free. They said you need to pay for postage but it's not fee for shipping it's for the product. I got it on 15 March. It's exp on 21 April 2025. It's scammer absolutely. Don't support this company”
