“Honestly? I’m not sure why you stopped selling all your products on Amazon because I will not be buying from your website again. It has been 2.5 weeks and I still have not received my purchase. When I used to order off Amazon- two days.”
“ive not even received my order?
ive sent one email and one contact form from your website. no response.
It's imposible to review my product since it hasn't arrived.
As such there is no customer service unfortunatly.”
“Nothing wrong with the product, but NO customer service in New Zealand. My order was left at someone elses house and I emailed you and let you know but have never had a reply. I will not be buying again”
“I placed an order on the 14th Oct for a sample of your collagen. When I placed the order I realised my address ended with ACT so I emailed to have it amended to QLD. As I still didn't get an update, I emailed about 2 weeks later for an update. I was advised there was a high demand for the product (I understand this statement) but was told it would be dispatched that day. I received a tracking number a couple of days later. The tracking number was accepted by Aus post on the 21/10, but they havnt received the parcel. I emailed again 5 days ago for an update and havnt heard back. I understand the high demand and that it is a sample product, but I paid for the postage. It would be great to get some sort of an update as it's coming to nearly a month since I ordered. Thanks!
My review is to cover your customer service in hoping I can get a reasonable update.”
“I’m very disappointed with the customer service, I’ve messaged numerous times with only 1 response. I placed an order over 1 month ago and still haven’t received it. I will not be ordering again and will not be recommending your company to anyone.”
“I still haven't received my two units of product after purchasing these online on the 6th October. I also sent two follow up emails to the hello@doseandco.com email address and have not received a response from these either. Unfortunately not a great experience to date.”
“I emailed direct & through the website over 2 weeks ago and still no reply, once I have used all my product I will be looking for a different brand ! Customer service not good enough!”
“I have sent several messages about my last order #121161. I ordered and paid for TWO containers of Collagen peptides unflavored 10 oz size. I only received ONE carton. Please send the 2nd carton. Thank you, Karen Wohlschlegel
Wohlschleg@aol.com
361-549-6102”
“TERRIBLE! MY ORDER WAS MISSING AN ITEM AND IT HAS BEEN OVER A WEEK AND NO ONE HAS RESOLVED THE ISSUE AND NO ONE HAS CONTACTED ME IN ATTEMPTS TO GET IN CONTACT WITH SOMEONE! I AM BEYOND DISAPPOINTED IN THIS COMPANY AS I USED TO LOVE ORDERING FROM HERE BUT IF THIS IS HOW YOU TABE CARE OF CUSTOMERS I WILL JO LONGER BE DOING BUSINESS WITH YOU.”
“Order never arrived, and the experience with customer service has been beyond frustrating. I've tried emailing their support multiple times and received no response. I attempted to reach them via live chat, but no one replied there either. At this point, it feels as though they've taken my money without delivering the product, and I'm left with no choice but to escalate this issue with the relevant authorities. This level of service is unacceptable.”
“Couldn't have been any worse. Never received tracking info. When someone finally responded to my many queries via email and online chat, I discovered my package was "damaged in transit" and was returned to you guys. Thankfully I had paid with PayPal who refunded my money well before the shipment made it's way back to you.”
“Customer Service for Dose and Co is Awful. Why don’t you have people to answer messages, solve problems, and help with orders? I have 2 current problems with my recent orders. I received a rusty can of Unflavored Collagen in my subscription order #120210 shipped Sept 25th, and I am trying order for my mother 3 cans with code SPOOKYGLOW25. THE CODE DOES NOT WORK. An active company in the United States would have a person/employee on the phone place the order for me and activate the non working code. I have no help with any problems with the product. The bots you use send fake interest messages about the issue, and then I never hear back or get a solution. I feel like contacting The New York Attorney General or the Better Business Bureau. I do not want to do that. I truly like the products. The products are Excellent, from my experience thus far. I have been a customer for years. The customer service is worsening. I feel like scam procedures are becoming the norm, here. Please help replace my rusty can, and activate the coupon code for my purchase? Please employ a human someone to interact with your loyal human customers? Thank you”
“I received the wrong order and when I contacted you, you sent me out the supposedly correct item but it was the wrong one again. I have sent you three emails asking for this to be rectified but I have had no response. Very disappointing”
