Doxdirect Online Printing Reviews

Name: Doxdirect Online Printing
Address: Perth Trading Estate, ,, Slough
Rating: 4.83

4.8 Rating 3,436 Reviews

97 %

of reviewers recommend Doxdirect Online Printing

4.8

Based on 3,436 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0333 200 7272

Email:

service@doxdirect.com

Location:

Perth Trading Estate, ,
Slough
SL1 4XX

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Doxdirect Online Printing 1 star review on 19th March 2024

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Doxdirect printed a lengthy A3 document for me and offered a great service at every level. On the occasions I needed to call them I felt like I was an import customer not just another one in the line. I will continue to use Doxdirect in the future.”

Helpful Report

Posted 10 years ago

“Excellent service - attentive, quick and bizarrely I love the inclusion of the Haribo.”

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Posted 10 years ago

“I have used DoxDirect often in the past (both personally and within a professional capacity) for many years, and have recommended them to my friends and colleagues. However, this last experience was terrible and they have now lost a loyal customer. Despite speaking to the manager and the customer contact, I had no apology and an attitude of "not our fault". Basically, I sent my printing for them to do, in the past I have been informed of any problems, however this time they just went ahead and printed and did not let me know of any issue until all had been printed. I was working to a tight deadline but gave myself enough time, this problem was eventually communicated at 4:30pm on a Friday - too late for me to get it done elsewhere. After complaining, they just cancelled the order and refunded me with no apology. Their only explanation was that in the past a human being checked prior to print, now it's all automated using machines and it was my fault for not setting up to the correct print margins. I suggested that a print guidelines document, or the option of a "checking fee" be introduced to avoid potential problems, but I see this hasn't been done yet so I'm sure they will have more unhappy customers. An absolute terrible experience. The manager just kept saying that they do work for bigger customers with no problems. A customer is a customer, regardless of size - awful attitude. I went to a local printer who honoured DoxDirect's cheap price for us, did the work within 3 hours and I even had a lovely cup of tea and chat with them. They told us they've heard about DoxDirect before and weren't impressed. Our £6,500 printing job is now with them, do not use DoxDirect, go local!”

Helpful Report

Posted 10 years ago

Hello Sarah, We are sorry to hear that you were disappointed with your recent Doxdirect order. The majority of online printing services follow an automated process with no human interaction in order to reduce cost to the customer, and while Doxdirect in theory is no exception to this, we do go the extra mile and check print jobs personally whenever possible, at no extra cost. When a mistake on the customer's part is spotted, we inform them, and in some cases we even correct the artwork or reprint an entire order. The mistake in this instance was that the text in your artwork was too close to the edge of the page, which only became apparent after the pages were printed and then punched ready for binding, hence only being able to inform you of the mistake at the time we contacted you. This was a high value job, but nevertheless we did offer to reprint it at no extra cost to you - another rare thing for an online printing company to do - and finally refunded the entire order at our own expense and still shipped it to you. The signed-for delivery was actually delayed because of incomplete address details on the order form, which is out of our control. Again, we are sorry to hear that you are disappointed with your experience this time around, and feel we have done everything we could to rectify the situation. Going forward, we have started to add online tutorials to the website (the cover design tool for example) and will expand these to aid customers in preparing perfect documents for printing. Best wishes, The Doxtors

Posted 10 years ago

“Excellent quality fast shipping and very reasonable price. Customer service email response was same day informative and polite. I would use again and highly recommend doxdirect :-)”

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Posted 10 years ago

“great service from start to finish. Even when an issued arose regarding my order, it was dealt with via email and my order was completed quickly. Will use again”

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Posted 10 years ago

“Was everything I needed the order to be. There was no problems with the books I orders and the only problems I had was with the preview online but a simple email to them sorted it all out within a hour, so no problems overall, and would use them again.”

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Posted 10 years ago

“Fantastic! Perfect! I was unsure at first about bleeding when printing so I called your help line and they explained exactly what I needed to do and were very helpful. The prints were perfect and turned up exactly on time and when expected. Thank u Doxdirect. I will definitely be using this service again!”

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Posted 10 years ago

“A really super experience with excellent hands on service, delivering a great product. When I needed assistance they were right there for me. A company I have used more than a few times.”

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Posted 10 years ago

“I have used Doxdirect a few times for printing documents relating to professional studies that I am currently undertaking. I can only praise the service received. The quality of the printed documents are excellent and are received in a timely manner. I am more than happy to continue to use them for future printing requirements.”

Helpful Report

Posted 10 years ago

“If you're looking for a fast and easy way to have something you've written appear in bound form exactly the way it looks as you wrote it (and saved it in .pdf format), then Doxdirect is a trustworthy way to go. Their cover design application allows you to create your own vision utilizing your own submitted picture and layout; and after having used their website service twice (for two different books) I have no complaints about the quality of the company's workmanship nor of the care they take in both production and delivery to your doorstep. -- Ross L. Malone (living in the U.S.A.)”

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Posted 10 years ago

“I'd just done some manuals for a client and wanted to know how they would look in hard copy. I'm really pleased with the easy upload, ordering and turn-around time. Excellent! (Next time, I must remember to go with the default 'anticlockwise' for landscape!).”

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Posted 10 years ago

“Be sure to be exact in the ordering and you'll get exactly what you ordered. Very happy with the speed, accuracy and overall product. great service”

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Posted 10 years ago

“Quick service and good value for money.”

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Posted 10 years ago

“Prompt and efficient service at a reasonable price”

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Posted 10 years ago

“Already have recommended you to many people. Excellent customer service. Always arrives in good time and print quality is excellent. The one issue we did have with some of the text being cut off was instantly sorted and all items reprinted and sent out immediately. We also love getting a small pack of sweets with our order. Such a lovely touch - keep doing it! Would like it to be easier to save documents for reprinting but still very happy with the service.”

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Posted 10 years ago

“Excellent service, great quality”

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Posted 10 years ago

“Fantastic service, excellent job. Communication was fast and very helpful. I had some problems adding the cover to my books but they were very responsive and helped to check everything was ok before printing them out. Highly recommended! Stefano”

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Posted 10 years ago

“Excellent service, really speedy and accurate. Will definitely use again for printing large documents.”

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Posted 10 years ago

“Excellent service. Affordable and very fast. The order interface on their website is very easy to use and the library feature, where you can save your documents saves a lot of time when re-ordering. And the free sweets are most welcome.”

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Posted 10 years ago

“I found the team at Doxdirect to be friendly, polite, helpful and efficient. I am extremely happy with the service and the product and have been singing their praises ever since. I would not hesitate to recommend this company to anyone and will certainly be using them again. I have no complaints whatsoever.”

Helpful Report

Posted 10 years ago

Doxdirect Online Printing is rated 4.8 based on 3,436 reviews