“You will find the best price, but you will be renting with dodgy car rental companies who charge huge extra fees for insurances or afterwards finding excuses not to give your deposit back.”
“Avoid these pirates like the plague. Our flight was delayed so much so that I was informed when I came to pick up my hire car up that a 6 hour window to collect the car had passed. This meant although I had paid over 200 euros this had been lost due to this window. This company are just fraudsters, please do not use them!”
“Avoid like the plague
Avoid like the plague. The good comments are at booking stage when they ask about the ease of making booking so review is posted before the car collection process. DO NOT USE THIS COMPANY OR CARJET AS SAME COMPANY AND BOTH SCAMMERS. READ THE BAD ONES AND MAKE JUDGEMENT FROM THEM.”
“Had to pay twice between the broker (doyouspain, when booking in advance online) and the car rental (goldcar, who seems to be aware the broker is a scam but doesnt seem to do anything about it). Doyouspain didn't answer when I contacted them to try to sort that out.”
“i book car, come few hours later, money charged, car gone to other people! proper scam company! charge me 2 weeks, with 2 kids ! no one answered phone ! most rubbish company ever !”
“Mala compañía, no contesta el teléfono y no reembolsa. Llevo esperando más de 15 días y nada. El correo electrónico help @ doyouspain no funciona, no resuelve su problema.
Compañía de ladrones.”
“Refund refused even though they knew I tried to cancel the booking 3 times. Due to a typo error in the email address they said I did not confirm my email. Absolutely terrible customer service and hard to work with.”
“Any car rental firms offer free cancellation accept this crowd, as a O.A.P. that has not only became ill and had my flights canceled 2 weeks before my booking they will not cancel my booking or give me a credit, stay well clear.Everyone look at there reviews before booking with this company.”
“Worst experience ever . Hidden fees.Worst part was the terrible service received by europar for using do you Spain. We were reprimended for not going directly through them Both companies to be avoided.”
“If there was a 0 star rating I would have done that. Terrible service and very misleading . I paid for platinum insurance but had to pay insurance again when I took the car and was told by the company doyouspain insurance is a scam , if anything happens to the car that insurance is not a part of the car rental company so it's basically pointless to do that”
“Horrible customer service, hidden fees, non existent management...I could go on and on. How do they expect people to continue doing business with them, when they're treating customers like cattle? I'm Spanish, and to be honest, I'm ashamed that a Spanish company can treat people like this and get away with it. Please don't buy from them. They need to learn to treat their customers better, or else, they go bankcrupt.”
“I DoYouSpain have charged me twice for one car rental and are refusing to refund me. Each time I’ve called them I’ve spoken to a different person. They all say it’s out of their hands although they also say they don’t have any manager so I’m struggling to know whose hands my case is in. Unprofessional is not adequate to describe their response to what was a duplicate payment made because of their misleading correspondence. I’m waiting for my refund.”
“Such a bad experience and worst consumer service ever. I have been trying to understand why I ended up paying more than the price advertised in their website. It’s been 5 weeks now. They don’t want to refund the difference because the tank was supposedly not full. Each time there is a different contact person to whom I must explain the situation all over again and send all documents again. Waste of time and money. Don’t trust DoyouSpain or Thrifty / Hertz, the compagnies they work with. I was also charged one extra day because when I returned the car, there was no one at the desk. I dropped the keys into the key box and now they are asking to prove I returned the car before 3pm. Do NOT rent from them. It's a dishonest company.”
“The company is just another sample of the current type of business which today rules the car rental business.
Hidden fees, unexistent customer service, fraudulent transactions, broken cars, extortion of insurances...
Avoid at all costs. You will regret to even get close to them.”
“AVOID
Prebooked a hire car last year for a trip first week in March 2021.
Checked details. good price and FREE cancellations amendments offered, paid up front.
Figured that because of travel restrictions in place that this trip wasn't going to happen so contacted company to cancel.
Now being told that rate I paid was a 'Special' one which didn't include cancellations.
At the time of booking I took a screenshot of the quote page as proof of contract.
Customer service suggesting that the same company I booked with WAS offering FREE cancellations at the time but MY booking didn't include that.
Difficult company to communicate with, replies to emails get bounced straight back so unable to hold a running dialogue.
Only contacted me about problem after I left a negative review on Trustpilot. Which allows them to answer review making them look like they have good customer service.
Do Not reply to direct messages.
Rep said he would get back to me, I'm still waiting.
If no joy will be reporting to OCU(Spanish consumer regulators).”
“paid for rental at goldcar through doyouspain.. when arrived the office was closed and noone to give me the car. I am disabled and got a taxi there.. They made me wait over an hour in the cold and still noone came.. they did nothing to help.so.i got a cab home. still no refund after 2 weeks..What a scam.. Disgusting treatment. Ive Booked 6.cars.before from same place and never had an issue til now. Goldcar laying all the staff off..”
“Ok. Never got to use this company. But please becareful on booking in advance... There prices are non refundable. Even when booked before covid 19 was around. I booked beginning of march 20.for a holiday sept 20. They wont refund a penny which i feel is unfair. So. They've profited the full amount with no cost To them. So. Please dont book until nearer your required date of travel. Feel been ripped off when i feel. They should of. Refunded at. Least 50%.”
