DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,570 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,570 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Amir Vora

DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

371

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Payeto send parcel from uk to Cyprus now they are saying its in Cyprus but we don't know which courier we use they have had there money and said we don't care”

Helpful Report

Posted 5 years ago

“I paid DPD to courier a parcel overseas. It was never delivered, although the tracking said that it had. DPD then tried to track the parcel, couldn't and closed my case. They re-opened it when I logged a complaint, and they agreed to refund me the courier cost and insurance, but instead gave me credit. As I have no intention of using their service again, I suppose that I have lost this money. Don't lose yours, rather choose a another courier.”

Helpful Report

Posted 5 years ago

“I found the DPD driver reversing partly across my garden (turned my garden to a muddy mess) so I asked him to turn around. After a grumpy strop he did turn the van around then zoomed of at an outrageous speed. I continued to my post box at the end of my drive only to find the driver had tried to break it!! Repairs to restore my post box were £40. Sent the bill to DPD with drivers details and they will not reply to my emails!! These people are gangsters, suggest you avoid them, I am.”

Helpful Report

Posted 5 years ago

“I placed order with flannels very expensive order,the driver has some thing to do with this, he has delivered it 2 people in car, taken picture and said he had delivered to my home address very very bad service not trustworthy at all.”

Helpful Report

Posted 5 years ago

“Hopeless. Return item without trying to deliver. Them have cheek to blame a computer.”

Helpful Report

Posted 5 years ago

“Return package to sender without trying to deliver. Then blame a computer. Avoid!”

Helpful Report

Posted 5 years ago

“Bad company and service”

Helpful Report

Posted 5 years ago

“Useless. They tried to deliver I wasn’t in but marked it as recieved. When I called up they said that the driver had marked that incorrectly and that he was still available to redeliver that day. Then he didn’t bother to and then the next day he has sent it back to the company. Useless. Thanks Jamil.”

Helpful Report

Posted 5 years ago

“We are now on our 3 rd separate delivery using DPD and despite my husband explicitly saying the road to our property was closed but you can get access, we have had failed deliveries.. other delivery companies have managed to get through without an issue. It feels like the drivers are under so much pressure that they don’t have the time to explore options. Very disappointed on 3 separate occasions ...”

Helpful Report

Posted 5 years ago

“I will never use this company again after my experience! I dropped 2 parcels off at Doddle in Morrisons a week ago, hoping they would arrive in 2 days. I could not seem to track them beyond drop off, and several days later they still had not arrived. Finally, I went back to the drop off at Morrisons and they found my parcels, which had not been collected at all. For one whole week they had been sitting awaiting collection in a store room, and yet, when a shop manager rang dpd, they had the parcels logged in their system for collection ! I am disgusted. One parcel contained fresh food and baking which would survive a couple of days, but might well be inedible after 10 days! I think I should be refunded/ compensated for this very poor service! Shame on you!”

Helpful Report

Posted 5 years ago

“I will never use this company again. I dropped 2 parcels off at Doddle in Morrisons a week ago, hoping they would arrive in 2 days. Could not seem to track them beyond drop off. Finally went back to drop off and they found my parcels, which had not been collected at all. One week sitting in a store room, yet they had the parcels logged in their system ! I am disgusted.”

Helpful Report

Posted 5 years ago

“HORRIBLE SERVICE. The drivers simply couldn't care less. They kept on driving past our address and saying that no one answers the door.”

Helpful Report

Posted 5 years ago

“My son sent me a parcel on Monday 7th December and paid for a next day delivery He rang us on Wednesday to check it had arrived, it had not. He then contacted dpd and I supplied a photo of my house and detailed instructions. We pointed out that we live on the main A379 road, but the next day my son was sent a message by dpd saying they could not find us. They sent through a photo of a narrow lane nearby. By Friday we had given dpd our phone number and asked them too ring if there was a problem in finding us. Again we waited in. My son was allotted a time which came and went, another photo had been sent by the driver ( a little closer but of a cul de sac rather than an A road). My son rang the 0121 number. He was told that they would contact the Exeter depot (on a number that is not available to the ordinary punter who is paying) Firstly, he was told that the depot would resend the delivery that evening, then a little later that dpd would have to make a new delivery time for Monday. Bearing in mind that it is now 7 days since the parcel had been collected, on Monday, we again waited in. No notification of a time was given, but when I logged onto the tracking it said it was being delivered today. By 6pm it had still not arrived. Imagine the shock when my son was then told that the parcel could not be delivered because it had been badly damaged! Not only that, because he had used a price comparison website, rather than going through dpd direct, he was not eligible for compensation?? Somewhere in the organisation there are people making a lot of money on the backs of lowly paid front line staff that have little incentive to spend much time making sure their customers are having the same service they might have had through a more responsible provider. I know it's Christmas, but looking at the other feedback about dpd, there is definitely something wrong when there are so many reports of bad service. Neither my son, or I will use the services of dpd again unless they can up their game. This time they have been a dead loss!”

Helpful Report

Posted 5 years ago

“Worst company ever and non existent tracking. If you track an order it only tells you the day it was supposed to be picked up and dropped off. If that passes and you go to track it it does not tell you it was not collected. Their customer support Liz said if the drivers decide to not collect it, it does not show up on the drivers list for the next day so it just sits waiting and no one is coming to collect it because they are not allowed pick up items which are not on their list but you have no idea if the item is collected or not so you end up tracking it through your own contacts for DPD and when you go to their help support you have to tell them where your stuff is its nuts.”

Helpful Report

Posted 5 years ago

“DPD collected my parcel on 23rd November. It stopped tracking there. I called customer service several times, who initially confirmed it "may be lost". I haven't had an update for 3 weeks. Any time I call they can't find the parcel number, reference or enquiry number on their system, which is their own number provided by them, funny enough. This shows just how organised they are. I go through an hour of a painstaking process for them to find the tracking on the system, just for them to let me know that they have no idea what has happened to the parcel. They haven't owned up on it either. Parcel protection? It's a laugh. I haven't received any compensation yet. They seem to just let their customers wait until they have forgotten about their 300 pounds. I cannot warn you enough of this company. My enquiry number is DPD4609677”

Helpful Report

Posted 5 years ago

“Ordered Frozen Food for my pet and it came bloody and warm.. not their fault, though, the DPD driver never bothered to ring and threw the package on the floor”

Helpful Report

Posted 5 years ago

“Absolutely shocking Absolutely shocking They collected a parcel to deliver to me, they did nothing with the parcel after collecting it I kept tracking and all it would say is Consolidation Scan Phone DPD absolutely terrible customer service all they would say is that I had to contact the sender Despite being pressed for information they kept repeating the same contact sender I’ve never had any issues with either UPS or Fedx Absolutely disgusted”

Helpful Report

Posted 5 years ago

“DONT USE,DAMAGED MY ITEM,REFUSE TO PAY FOR IT,AMERICAN COMPANY THAT SHOULDNT BE OVER HEAR,BUNCH OF AMERATURES”

Helpful Report

Posted 5 years ago

“Had an email today 12/12/2020 saying I wasn't in and parcel back at warehouse . I was in and no one attempted to deliver.”

Helpful Report

Posted 5 years ago

“On Thursday evening I received an email stating my delivery would be delivered Friday 11th December, but never received it nor, an hour slot for delivery. I waited for it to be delivered again today and got an hour slot of 15:18 - 16:18, to which I patiently waited for. The driver was running late, to which can be understandable, but at 16:59 I received a notification stating "we missed you". I left instructions to leave it a safe place, to which wasn't followed. The driver literally pulled up, got out of his van, took a photo of the lanes and drove off. I called almost immediately as the driver drove off to see if it can be delivered today, to which it can't as DPD do not contact drivers.”

Helpful Report

Posted 5 years ago

DPD is rated 1.1 based on 5,570 reviews