DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,617 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,617 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Attempted to deliver to wrong house Call center in Birmingham absolutely useless”

Helpful Report

Posted 1 year ago

“Unreliable and dishonest. Once again I stayed in all day today waiting for a delivery promised for the morning, as confirmed by email. Once again I received an email to say "they missed me" - what a lie, again. No attempt to deliver to me or to any of my neighbours. I paid to have my package delivered - DPD owes me money. This company is professionally-inept, and to be avoided.”

Helpful Report

Posted 1 year ago

“Even Columbus found America but this DPD is unable to find my address in heart of Manchastar I am still waiting my parcel for two days wasting my time secrificng my work suffering with mental stress due to this pathetic service. What a disappointment”

Helpful Report

Posted 1 year ago

“Worst company ever. They should change the name for thieves. I sent to parcels to Portugal they made a mistake filling the documents so i couldn't finish the costums documents. I tried so many times reaching the costumer service for them to fix the mistake they made. They didn't they only fill your email box to shut you up. Know they lost both parcels. And know they are asking for many proofs. Im done with this company. Worst ever. They make mistakes, they steal and you have to give proofs. What a bulshit. If you want to loose money and sanity so go through and use DPD”

Helpful Report

Posted 1 year ago

“I was missing the delivery for multiple times so I waited at the front gate ten minutes before the scheduled delivery time, as the online tracking showed the driver was ten minutes away. But then I watched the driver pass by my house without stopping, and just one minute later, I received a message saying I missed the package. It goes on for few times. One day I saw the delivery van at different location and asked the driver to give me the parcel directly. If I didn't saw that van that day, I will never receive my parcel. What a horrible service!”

Helpful Report

Posted 1 year ago

“The courier sometimes - if we are lucky - rings the bell. More often than not, parcel dumped and drive and driver runs off. If dumped on the drive / doorstep it has NOT been delivered. In this area people are going behind couriers and stealing parcels that have just been dropped off. Drive is in full view of anyone walking by - how is that a safe place....?????”

Helpful Report

Posted 1 year ago

“Terrible service, driver didn't even try to contact me on delivery, took a picture of the wrong house saying he tried and left. Gave specific instructions for the next day and uploaded a picture of my house, driver did the same thing, took a picture of the same house and left. Third day I waited outside and driver just drove past me and I got notification saying my delivery was refused because my item was damaged. I've taken time off work just to receive my delivery just to miss it, made several complaints about the inconvenience and they were no help at all.”

Helpful Report

Posted 1 year ago

“Another failed DPD delivery despite assurances that an already delayed parcel would be delivered yesterday 20 Apr 24. The reason given is ‘due to unexpected circumstances’’ watever that means. Apparently DPD stands for Dynamic Parcel Distribution which in this case is laughable. I think it would be more appropriate of it was changed to Delayed Parcel Debacle.”

Helpful Report

Posted 1 year ago

“I was expecting a package today (I was at home all day). DPD's tracking tells me it was delivered, and "received by Keren" (my name is Karen; I don't know anyone called Keren). It showed a picture of a doorstep that I don't recognise, with a package in front of a closed door. And that's supposed to be proof of delivery?? No card was left in the mailbox, so the tracking message is implying that it was delivered to me, at my address. But it wasn't. The upshot is I have no idea where my package is. It could be absolutely anywhere. As it's now Saturday (early) evening, I can't speak to anyone at Customer Service. The chatbot is worse than useless, failing to understand the problem and sending me around in endless circles, constantly referring me back to the tracking page (the same tracking page which insists my package was delivered)! I will now have to spend a huge amount of time chasing this up, as soon as the phonelines are open. This is absolutely appalling, and DPD should be ashamed of themselves for running such a disgraceful "service."”

Helpful Report

Posted 1 year ago

“Today, I eagerly awaited a delivery from DPD company containing goods valued at over £2000. To my dismay, the delivery driver, Aamir, not only delivered the package to the wrong recipient in the incorrect building, but he also failed to notify me of the delivery. It seems apparent that he did not verify if the delivery was intended for the individual who received it.”

Helpful Report

Posted 1 year ago

“They dont pay money for cash on delivery, trash service, useless customer support”

Helpful Report

Posted 1 year ago

“Trash company, nothing works they cant even deliver mail”

Helpful Report

Posted 1 year ago

“Absolutely rubbish. Bullshitter driver saying he has tried to deliver. Been in all day and nothing on camera. It got to 6 o'clock and he obviously decided to go home. Wanker!”

Helpful Report

Posted 1 year ago

“Two of my recent deliveries have failed because the driver takes parcels to the same house two doors down where the owner who is deaf doesn’t open the door My address is significantly different but with the same postcode Is this a satnav problem or driver incompetence”

Helpful Report

Posted 1 year ago

“package delivered to p.o. at recipients post code. when trying to collect (3 TIMES) p.o. refusing to release. tried to contact DPD in various way ABSOLUTELY IMPOSSIBLE ridiculous customer service will NEVER USE THIS COURIER AGAIN”

Helpful Report

Posted 1 year ago

“pakje werd beschadigd geleverd na 3 weken. volgens tracking waren we eerst niet thuis, daarna klopte het adres niet. tracking werd veranderd. is dan meer dan een week in het depot verbleven. werd op verkeerd adres geleverd, wat niet klopte. na bijna 3 weken dan toch ontvangen, maar beschadigd. dpd weigert te antwoorden op mijn mails, doen zelfs geen moeite. geen betrouwbare partner.”

Helpful Report

Posted 1 year ago

“Man come to my house threw a box on the floor and said put your Dyson in that. It wouldn't fit then he said if it doesn't then he's leaving. I had to take the Dyson apart. Then he put load of stickers on the box then tried to had me the rubbish saying "Put that in a bin". I said it's your rubbish not mine. He then stormed off and as he drove off and threw the rubbish outside my house.”

Helpful Report

Posted 1 year ago

“In absolute rubbish company paid for next day driver didn’t even turn up, but they said he did when we have been home all day”

Helpful Report

Posted 1 year ago

“30th April sent the parcel from Sri Lanka with adding extra payments but still not delivered to UK. DPD promised to deliver within 10 days but now it is 16 days left. We need this parcel for New Year celebration. We should have to throwing our new year food. DPD wasted our money and hopes. Disappointed about your service.”

Helpful Report

Posted 1 year ago

“Supposed to receive a parcel from a seller next day, this was last Thursday. It's Monday now, not arrived. Impossible to speak with anyone or send an email. Tracking site just says item is at Liverpool depot and there is a delay. Seller/sender unable to get any help either. Appalling lack of service. no wonder they didn't want to speak with anyone. 0 star service - DO NOT use DPD.”

Helpful Report

Posted 1 year ago

DPD is rated 1.1 based on 5,617 reviews