DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,264 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,264 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute waste of space say delivery on a certain day and time . Never ring the door bell never knock the door take picturecof the house says redilivery next day same happens. Then end up colkecting from shop over a mile away.”

Helpful Report

Posted 1 year ago

“Absolutely the worst of the worst. Some very incompetent people that wouldn't want to help even if they messed things up not once but twice. First of all the driver mixed up the street completely sending a picture of a house with the same number as mine but on a different street. Second I received a phonecall from the local depot saying that the driver would be back later on but never showed up. Now if this was something minor wouldnt bother me too much but I explained this to lady who called me that it contains an engagement ring and I was supposed to leave Austria today. At least they could of offered me the option to go pick it up myself but no, they had to mess it up even more. If you are looking for a reliable company DO NOT USE DPD UNLESS YOU WANT TO HAVE DELAYS AND ALL SORTS OF PROBLEMS. And no DPD I don't want your excuses. You will be contacted by our solicitors to reimburse all payments/plans that you messed up. You should dissolve the company if you have no idea of what are you doing,”

Helpful Report

Posted 1 year ago

“DPD have been dreadful almost every time. This last time, we were expecting an IKEA delivery on the 12th of December. We were duly notified on the 11th, and no one showed up. Same notice the next day, and the next, four days in a row. All unanswerable and no phone number. We were at home the entire days with other visits and package deliveries. No doorbell ever rang from DPD. Today, the last day, we got a note saying they'd 'missed us' (???) and the package was being returned to IKEA. It sounds as though they misrepresent their role in the 'missing'.”

Helpful Report

Posted 1 year ago

“Terrible service, also customer service is appalling. First lot of bother I had with them. They dropped my parcel off at a depo 40 Minutes round trip from me there's one 5 minutes away I paid £6 delivery they wouldn't redeliver and it clearly states they try a second time. Now this one I need my parcel for work tomorrow my delivery slot was 9:30 to 10:30 it's now 3:30 they just keep changing time Ive rang customer services wow I couldn't understand a word she was saying she was rude and unhelpful just passed the book and I'm waiting for a phone call that's not coming. Appalling service they want shutting down. Won't be long with that kind of service anyway”

Helpful Report

Posted 1 year ago

“Ordered an item for a Christmas present from Poland on 27th november. Dpd had the parcel at hinckley from 1st December. It took myself and the sender a weeks pestering to get them to respond. On 15th December they said the item was being returned to Poland. I suspect they have damaged it. No problem there but why wait until 15th to admit it. The sender now has to wait until 18th December to resend with no guarantee I will get it for Christmas. Thanks DPD. My 11 year old daughter will be overjoyed that no present is there on Christmas day!!!!”

Helpful Report

Posted 1 year ago

“I've just had dpd complete messup ,first dpd driver attempted deliver to WRONG ADDRESS then leave me calling card A BLURED PHOTO, then say I was not in ,then admit their wrong tell me delivery tonight 14th Dec, also tell me tomorrow fri 15th, so incompetent worst delivery experiance ever, I would not even give 1*. I am disabled ex soldier ,dpd messed up my whole day, in future if seller uses dpd I won't buy from them. I will hope these idiots find correct address tomorrow.”

Helpful Report

Posted 1 year ago

“Never had a good service from them they say your parcel will be delivered such and such a time you wait in and then another email saying we are to busy to deliver till next day!! I wouldn't have chosen this company at all !! But it was a returned item i bought from who chose dpd ..our definite choice would have been evri !!”

Helpful Report

Posted 1 year ago

“Dreadful service . Dishonest tracking, drivers say you weren’t in when you clearly are at home to receive deliveries.No cards left … one of the worst courier services in the UK .”

Helpful Report

Posted 1 year ago

“Blasting music from pig ignorant drivers”

Helpful Report

Posted 1 year ago

“I was riding a horse through country lanes and signalled to a DPD driver to slow down. He ignored me. I repeated the request verbally as he drove past and he stuck his middle finger up at me. The highway code says to pass at 10mph and to comply with rider signals. He passed in a dangerous manner and was then abusive to me.”

Helpful Report

Posted 1 year ago

“If its hard to deliver they won't bother. If its late in the day they won't bother. Tonight my driver took a photo of black to show I apparently wasn't home and sent the parcel to pick up location after I paid express shipping. They didn't even take it to my local pick up point that is 3 minutes from my house. Instead I must drive 15 minutes. Customer Service centre is even worse and completely unhelpful and not an ounce of empathy.”

Helpful Report

Posted 1 year ago

“The worst courier company I've ever experienced, if you are using for business I strongly recommend to avoid like a disease as they WILL effect your customer experience. There is no support and the biggest problem is their drivers, a complete lack of care. I understand we all make mistakes and companies do too, that's fine, that's why we have support. When something does go wrong you are completely left alone in most cases absorbing the loss of package to re send. I've gone back to Royal Mail UK and FedEx for international. As you can probably tell, extremely unhappy. I will never touch DPD again.”

Helpful Report

Posted 1 year ago

“I wish there was an option to give no stars. For the second time the Milton Keynes driver said nobody was in, not true. Took a photo of a house that is 150 metres away. I tried to call customer service and they are as useless as the drivers. The house has its own postcode.”

Helpful Report

Posted 1 year ago

“Came out of my garage recently to get my parcel from DPD as I'd done many times before to be met by a driver with a bad attitude demanding I go back, thru the garden, thru the house to appear back at my front door. I declined given I'd NEVER had to do that before. So he drove off & now I find every parcel that gets to the local depot is sent back to the retailer. DPD customer service say this is due to the address being wrong, the addresses are fine. Particularly irritating is the fact I've just watched a driver leave a parcel at a neighbour's front door. We also got a parcel delivered to one of my relatives at a different address, once again dumped at the front door without even ringing the bell. What a petty bunch of individuals! Pity that zero isn't an option.”

Helpful Report

Posted 1 year ago

“DPD have dopey drivers. One in particular called Amandeep, he took picture of some random street saying he left calling card because I was not home. He went to wrong address, picture was of street I live in an apartment block of five floors. This driver has been to my door before and delivered but on this occasion he didn't bother instead just took pic of sum street and said he missed me. DPD are rubbish but cheap that's why companies use them, they are cheaper than the rest because they are rubbish. I hope they go bankrupt before the end of this year.”

Helpful Report

Posted 1 year ago

“2 deliveries a week apart and both times driver stated ‘sorry I missed you’. Delivery was not attempted on either occasion. Then had to collect from local drop off location. The 2nd time the drop off was not even my local one and had to travel several miles to collect. Absolutely disgusted with dpd - some of their drivers are lazy and just don’t deliver. I have read the other reviews and my opinion is that dpd is now the worst delivery service”

Helpful Report

Posted 1 year ago

“The worst delivery company ever 🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮”

Helpful Report

Posted 1 year ago

“Every time we have a parcel delivered by DPD, the driver never knocks on our door, and marks us as 'not in' despite us being at home. This is incredibly frustrating as many times I have worked from home specifically to wait for a delivery. This is an ongoing problem, and DPD offers very little opportunity to complain about service.”

Helpful Report

Posted 1 year ago

“Utter pathetic! We have clear delivery instructions for occasions no one is home. We live on a busy Main Street. Last 3 deliveries, parcel dumped on a neighbours front door, dumped on our front door step and today driver didn’t even get out van, I received email of a blurry pic as he was driving past. Our neighbour actually seen van coming along the road, slow down and keep on driving so that makes sense with blurry picture. All 3 occasions we’ve been home and the delivery instructions haven’t been followed. Total waste of time trying to get in contact with DPD, half an hour to get on live chat just to be told sorry and if there’s anything I wanted to add to delivery instructions so this didn’t happen again? Aye and what use will that do if the driver doesn’t get out van!! HOPELESS I hope DPD will be taking action against these clowns you have working for them these days.”

Helpful Report

Posted 1 year ago

“Pathetic! Firstly, can't follow instructions, secondly didn't even arrive and said that they were here, never again in my entire life would I ever use these people or recommend them....”

Helpful Report

Posted 1 year ago

DPD is rated 1.1 based on 5,264 reviews