DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,570 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,570 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Amir Vora

DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

371

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DPD driver, Stephen Griffiths, reversed into my wooden gate post and snapped it. It was supporting two gates. He stopped briefly to inspect the damage, then drove off.DPD said he is self employed so nothing to do with them. Driver won't pay £200 it had cost to repair. Pathetic!”

Helpful Report

Posted 4 years ago

“The driver is unable to follow special instructions to leave my parcel where I instructed of If dont answer the door. The depo said the driver should have left the parcel if I was not in and promised he would return to the area to deliver, this has not happened 2 days later. Instead, this driver Ian, who has such a great rating, has taken a picture of my door instead and not left my package as instructed. Worse service ever, I want my package!”

Helpful Report

Posted 4 years ago

“Worst company. Sat in waiting for a delivery. The driver went to a house on the next road, took a picture of a random house, left and said I wasn't in. Much time wasted trying to contact them. It's all bots, smoke and mirrors. Finally someone got back to me and was going to call me with an update. 5 hours later, nothing. I called back she said, 'oh yes, I think that sounds familar'. The staff running the place and the drivers have no clue. If you're a business do not use this poor excuse for a company, you will lose your customers.”

Helpful Report

Posted 4 years ago

“This is the worst company I have ever dealt with. Said they tried to deliver a parcel to me today & I wasn’t in, funny that, as I’ve been painting the front of my house all day, & apart from the postman, NOBODY else came through my gate.”

Helpful Report

Posted 4 years ago

“Terrible experience with these people, promised to deliver yesterday (PCR for travel) now had to cancel everything. Seeking legal advice as to recompense. AVOID AT ALL COSTS”

Helpful Report

Posted 4 years ago

“Cel mai slab serviciu de curierat din Romania, mult sub poșta română cu angajați incompetenți și mincinoși.”

Helpful Report

Posted 4 years ago

“Terrible service, so far since moving into my flat I have had 1 box of goods delivered successfully and several left at the communal front door, stolen and damaged. I live up 2 flights of stairs with no lift, I am home all the time due to work and every time the box is left in the front entrance way. I am disabled and struggle to carry boxes up stairs as I use a walking aid. Every week I have food delivered and dpd are the courier and after 2 months I have successfully received 1 box. I have been promised by multiple members of dpd staff that this will never happen again but each time it does. Before moving my boxes were left in front of the front communal door to the flat blocking the door stopping other disabled residents from leaving or entering and I was unable to move it without calling for help. Tension got so bad I had to move into a new flat which doesn't meet my disability needs but I didn't have any other choice. This is the worst company I have every delt with and where possible I avoid them as best I can. If you are disabled or unable to retrieve things from a communal area, do not use dpd.”

Helpful Report

Posted 4 years ago

“Was sat in waiting for my delivery after leaving work early to be in to get a message saying tried to deliver but no one was home, I now have to get someone to go to my flat tomorrow to wait for this parcel.”

Helpful Report

Posted 4 years ago

“After ordering stock from OverclockersUK and receiving a confirmation on delivery, I waited quietly during my 1 hour slot only to receive an email that they attempted to deliver in the form of "Oh no! WE'VE MISSED YOU", after checking the Dpd browser page about my delivery I noticed the driver had basically taken a photo of the outside of my flat and drove off. I then went off to find some online support for Dpd, it doesn't exist, it's and endless loop of automation, I'm dreading to know just how much that cost me. Delivery attempt number 2, watched the browser map of the drivers' whereabouts, was very close, I was 121 in the queue, driver was at 119, all of a sudden an email, "Oh no! WE'VE MISSED YOU" then a photo of my block of flats taken from inside the delivery van 40 or so meters away. I contacted OverclockersUK and was told that the stock would be returned and I would be refunded, Dpd are charging companies to do one thing and they are unable to do it, the lazy drivers can continue to be lazy and useless because there is no recourse, no customer support, the fact there is no direct customer support where anyone can resolve anything or report rude, lazy or negligent drivers shows they care very little about their customer base. I'm sure Watchdog or some other consumer-rights body would have a field day once they'd scratched the surface of what goes on with DPD and its practices.”

Helpful Report

Posted 4 years ago

“UNREAL. Received text saying parcel delivered. Picture was of driver who wasn't down for delivery AND A PICTURE OF A PREVIOUS DELIVERY. The picture also showed the door closed when it was open and of one parcel not two. No parcel to be found anywhere. Latter the correct driver arrived with the two parcels. He didn't know what was going on. I do, they thought they had lost the parcel. Frozen food so they were covering there backs. Snidey. As usual excellent driver experience”

Helpful Report

Posted 4 years ago

“Absolutely DISGUSTED. The driver was awful, angry and aggressive, he physically assaulted my husband and we’ve had to get the police involved! STILL refused to deliver my parcel and sent it back to the depot on purpose to spite me, despite even the police telling the man I desperately needed it for medical reasons. I cannot believe DPD are employing such unpredictable, violent drivers, who are clearly unsafe and unstable to be around the general public. STILL waiting for a call back from management even though I was told that would be today. Awful situation which left my children absolutely petrified. I am horrified by the whole experience.”

Helpful Report

Posted 4 years ago

“Company of thieves. Hire drivers who steal people's packages.”

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Posted 4 years ago

“Your company is rubbish took time off from work to wait for a delivery according to your tracking ap your driver was 100 yards from my house he is now the other side of weymouth I will never use your company this has happened many times what is the point of giving a delivery time is it means nothing only gave u 1 star because I couldn't give u a minus”

Helpful Report

Posted 4 years ago

“Like many others I have been lied to many times. by this company.4times they promised delivery and even gave me a time and then minutes. I waited outside. for two hours.They said address incorrect. It was correct. This company has terrible complaints everywhere and should be closed down .Finally delivered after a week of lies and the box had been opened and the SMS driver messages which are lies were deleted.”

Helpful Report

Posted 4 years ago

“3/11 Boxes Lost/Damaged My parcels were large moving boxes. They damaged them and sent them back to sender and then when repackaged they damaged it AGAIN. Customer support webchat is probably all robots (or might as well be). They claimed the lost parcel was damaged and they would resend it. Never happened. A month of dealing with them and they claimed it was lost - not a small parcel btw. Stuck me through to Claims. I do not want to claim. They have literally lost ALL my clothes as I was moving due to an untenable living situation as a result of Covid restrictions. The 2 boxes have been returned to sender (my brother) so instead of risking it I had to get a courier. Negligent timewasters.”

Helpful Report

Posted 4 years ago

“I was waiting on an urgent delivery and received the customery email to say it was being delivered within a 1 hour slot. My wife and I delayed an appointment and waited ... We then received an update to the email saying the driver was delayed !! So we carried on waiting ....... over one and a half hours later I get another email saying " as you have requested we are now delivering your parcel TOMORROW" I hadn't sent any emails at all let alone one to cancel the delivery and to make things worse they have tried to make out its at my request!! which I find grossly insulting. We now have to alter tomorrow's diary to accommodate the ineptitudes of DPDs staff ...... I had been warned, I should have listened but I can promise I shall never have a good word to say for them and I sincerely hope never have any further dealings with this outfit”

Helpful Report

Posted 4 years ago

“Absolutely Shocking customer response Re CASE No. 54580094 :- your driver today 29/06/21 driving van DE70 EFO You driver in the above van delivered to my next door neighbour a short moment ago today 14.18pm. Instead of turning on her drive he decided to try and reverse on my drive, very badly, he subsequently decided run over and destroy an established shrub and completely flatten is angle iron supports and then continue to leave tyre tracks over my kept lawn adjoining my drive. Please see supporting pictures from my CCTV camera (in reverse order) I find his behaviour totally unacceptable and totally unnecessary as both drives are plenty big enough to turn a small lorry on ! I now have to replace my shrub, it’s posts and repair the lawn to my acceptable standards.. Your drivers actions were totally blatant with a total disregard of people’s property. Watch and listen to the ring cctv video! Hear the bang knocking over the posts ! The driver did not even stop to look ! I have reported this many times to the customer service with promises that they will get back to me ….. joke no response at all shocking …”

Helpful Report

Posted 4 years ago

“WORST service I have ever witnessed. I am LIVID. I am expecting a parcel for over a week and it is today the 6th message I received saying “sorry we missed you”. Funny thing is I was by the door bell and the driver did not bother to ring the bell or the phone. He parked, took a picture 10 feet away from the door, and left. With drivers like this, I would seriously consider doing pick ups only because this is FRUSTRATING. I had to put plans on hold to wait for a driver who will probably text me sorry we missed you AGAIN. That would be the 12th time. Worst driver service. I am LIVID.”

Helpful Report

Posted 4 years ago

“Sent a package to the Philippines Has not been delivered was on the van for 5 days to be delivered. Now it's at the Depot on hold called them 3 times now no information from them at all. I will be putting a claim in against them worst company along with yodel ever. Avoid people”

Helpful Report

Posted 4 years ago

“Awful experience. Took 3 attempts to get the pick-up right, no communication on custom duties and the parcel was sent back to a flat where I don't leave anymore despite having 2 phone and 1 chat confirmations that the parcel was going to be readdressed to the receiver!!! This service is cheap for a reason.”

Helpful Report

Posted 4 years ago

DPD is rated 1.1 based on 5,570 reviews