Name: DPD
Rating: 1.14

“My son sent me a parcel on Monday 7th December and paid for a next day delivery He rang us on Wednesday to check it had arrived, it had not. He then contacted dpd and I supplied a photo of my house and detailed instructions. We pointed out that we live on the main A379 road, but the next day my son was sent a message by dpd saying they could not find us. They sent through a photo of a narrow lane nearby. By Friday we had given dpd our phone number and asked them too ring if there was a problem in finding us. Again we waited in. My son was allotted a time which came and went, another photo had been sent by the driver ( a little closer but of a cul de sac rather than an A road). My son rang the 0121 number. He was told that they would contact the Exeter depot (on a number that is not available to the ordinary punter who is paying) Firstly, he was told that the depot would resend the delivery that evening, then a little later that dpd would have to make a new delivery time for Monday. Bearing in mind that it is now 7 days since the parcel had been collected, on Monday, we again waited in. No notification of a time was given, but when I logged onto the tracking it said it was being delivered today. By 6pm it had still not arrived. Imagine the shock when my son was then told that the parcel could not be delivered because it had been badly damaged! Not only that, because he had used a price comparison website, rather than going through dpd direct, he was not eligible for compensation?? Somewhere in the organisation there are people making a lot of money on the backs of lowly paid front line staff that have little incentive to spend much time making sure their customers are having the same service they might have had through a more responsible provider. I know it's Christmas, but looking at the other feedback about dpd, there is definitely something wrong when there are so many reports of bad service. Neither my son, or I will use the services of dpd again unless they can up their game. This time they have been a dead loss!”

Helpful Report

Posted 5 years ago

“Worst company ever and non existent tracking. If you track an order it only tells you the day it was supposed to be picked up and dropped off. If that passes and you go to track it it does not tell you it was not collected. Their customer support Liz said if the drivers decide to not collect it, it does not show up on the drivers list for the next day so it just sits waiting and no one is coming to collect it because they are not allowed pick up items which are not on their list but you have no idea if the item is collected or not so you end up tracking it through your own contacts for DPD and when you go to their help support you have to tell them where your stuff is its nuts.”

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Posted 5 years ago

“DPD collected my parcel on 23rd November. It stopped tracking there. I called customer service several times, who initially confirmed it "may be lost". I haven't had an update for 3 weeks. Any time I call they can't find the parcel number, reference or enquiry number on their system, which is their own number provided by them, funny enough. This shows just how organised they are. I go through an hour of a painstaking process for them to find the tracking on the system, just for them to let me know that they have no idea what has happened to the parcel. They haven't owned up on it either. Parcel protection? It's a laugh. I haven't received any compensation yet. They seem to just let their customers wait until they have forgotten about their 300 pounds. I cannot warn you enough of this company. My enquiry number is DPD4609677”

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Posted 5 years ago

“Ordered Frozen Food for my pet and it came bloody and warm.. not their fault, though, the DPD driver never bothered to ring and threw the package on the floor”

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Posted 5 years ago

“Absolutely shocking Absolutely shocking They collected a parcel to deliver to me, they did nothing with the parcel after collecting it I kept tracking and all it would say is Consolidation Scan Phone DPD absolutely terrible customer service all they would say is that I had to contact the sender Despite being pressed for information they kept repeating the same contact sender I’ve never had any issues with either UPS or Fedx Absolutely disgusted”

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Posted 5 years ago

“DONT USE,DAMAGED MY ITEM,REFUSE TO PAY FOR IT,AMERICAN COMPANY THAT SHOULDNT BE OVER HEAR,BUNCH OF AMERATURES”

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Posted 5 years ago

“Had an email today 12/12/2020 saying I wasn't in and parcel back at warehouse . I was in and no one attempted to deliver.”

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Posted 5 years ago

“On Thursday evening I received an email stating my delivery would be delivered Friday 11th December, but never received it nor, an hour slot for delivery. I waited for it to be delivered again today and got an hour slot of 15:18 - 16:18, to which I patiently waited for. The driver was running late, to which can be understandable, but at 16:59 I received a notification stating "we missed you". I left instructions to leave it a safe place, to which wasn't followed. The driver literally pulled up, got out of his van, took a photo of the lanes and drove off. I called almost immediately as the driver drove off to see if it can be delivered today, to which it can't as DPD do not contact drivers.”

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Posted 5 years ago

“There should be the option to leave minus stars. We have experienced several episodes of expensive parcels thrown over the back fence. We asked one driver about why he did this and he said that "....the Sat Nav took me round the back and you can't expect me to walk round the front!". We have also had expensive electrical goods left out in the open without a note being put through the door. One parcel was in a neighbours front garden for several days before it was found.”

Helpful Report

Posted 5 years ago

“There should be the option to leave minus stars. We have experienced several episodes of expensive parcels thrown over the back fence. We asked one driver about why he did this and he said that "....the Sat Nav took me round the back and you can't expect me to walk round the front!". We have also had expensive electrical goods left out in the open without a note being put through the door. One parcel was in a neighbours front garden for several days before it was found.”

Helpful Report

Posted 5 years ago

“There should be the option to leave minus stars. We have experienced several episodes of expensive parcels thrown over the back fence. We asked one driver about why he did this and he said that "....the Sat Nav took me round the back and you can't expect me to walk round the front!". We have also had expensive electrical goods left out in the open without a note being put through the door. One parcel was in a neighbours front garden for several days before it was found.”

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Posted 5 years ago

“Failed to deliver a high value item for which I paid extra for rapid delivery despite turning up to the address. It seems they failed to ring the bell for the flat! Simply incredible”

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Posted 5 years ago

“Driver claims to have tried delivering 4 times, no cards left, no door knock, no texts, no trace app. Bringing parcel back to me. Appalling, never use them”

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Posted 5 years ago

“Horrible work, as always!! DPD drivers in this area have a very annoying tendency to lie and say no-one was in to sign for the parcel when I was literally waiting for my parcel inside. They just take a photo of the door from the van and drive off. This would happen on a majority of occasions DPD had something to deliver to me. The times when DPD delivered on the first attempt is a rare occasion. DPD, you need to train your drivers better and fire the lazy, dishonest ones that lie to customers!”

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Posted 5 years ago

“My husband ordered something from EBay. He was given 10th December delivery. The DPD driver rang the doorbell at 7:10 on Saturday 5th Dec. ( we have a ring doorbell, and saw him on the camera). There was no note through the door. My husband hadn’t had a notification saying they were delivering early, so wasn’t expecting anything. We both work full time, so weekends are reserved for a bit of a lie in. Sunday 6:50.. a slow drive by DPD. No ringing of the bell though. My husband requested a delivery day. Friday 11th December. (Today) He’d been working nights, and again not sure of the delivery time, he hasn’t been to sleep today in case he missed the driver. They REALLY need to up their game. I don’t trust them and I would never recommend them.”

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Posted 5 years ago

“A delivery was left on my step today...not mine.It was fresh flowers M and S. I spoke to someone..they said driver not answering phone..I took it further..another lady said she messaged him and he will come back and deliver to correct address...that was around 1.30pm..its now 17.30...and he hasn't turned up. Again I chat to someone..they tell me to contact M and S..hello..its NOT MY PARCEL...it will remain on my step...apparently they deliver up to 19.30pm..we shall see.I am Ill or I would take it mmyself. Terrible service! Absolutely finished with them now...don't blame me if it disappears...just like the driver ...”

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Posted 5 years ago

“The driver called Asim lied that he tried to deliver my parcel when he clearly did not. He took a picture from the across the road with my flat gates wide open to give him access to ring the intercom to let me know that parcel is here. He did not. I made sure that I stayed at home to wait for this parcel and on-top of that paid £10 so it could be delivered on the day I wanted. ASIM CLEARLY LIED AND IS TRYING TO FINISH THE JOB EARLIER BY STATING THAT CUSTOMERS ARE NOT IN. I HAVE SEEN SO MANY REVIEWS OF THAT SAME THING! DPD IS THE WORST DELIVERY SERVICE! DO NOT TRUST THEIR SERVICES OR DRIVERS AS THEY LIE AND DO NOT HAVE A LIVE PERSON CUSTOMER SERVICE LINE!”

Helpful Report

Posted 5 years ago

“BEWARE if DPD's driver does not scan in your parcel collected from a DPD Collection Point BEWARE There is a hole in DPD's local parcel collection service that allows parcels to go "missing". When the driver collects the parcels from a DPD Collection Point like Matalan, the driver can accidentally forget to scan in your parcel and boom, its "lost" forever. I dropped my Christmas Presents parcel off at Matalan, Stockton-on-Tees on Sat 6th December 2020. Got a receipt and left the parcel. Did not have any idea DPD would not be picking up until following Tuesday!! But did see on DPD's tracking system that it was booked in at the Matalan Collection Point. I checked in every day to see if it had gone, but each day it was again checked in as still there at the Collection Point (Sunday, Monday and Tuesday). On Wednesday I checked again and found there was no update but thought, "it must have been collected and the system has not registered it yet". How wrong I was! Having just now been to Matalan they tell me it must have been collected as it is not in the DPD room and they would have registered it as "awaiting collection" as they had done on previous days. As it happened, the DPD van was just collecting parcels from Matalan whilst we were there, so the manager and the DPD drivers did a double check of the room - "no, it has gone was the reply". So telephoned DPD, to be told if you have problems you have to use their Live Chat which only shows itself when you 'pretend' to set up a new parcel delivery order - really??!! So it turns out DPD know who the driver was for that day but cannot tell which hub or depot the parcel went to because - the parcel was not scanned in. Matalan must know how many parcels in total are collected (taken) from their keeping but surely someone should be checking that if 29 parcels are taken from Matalan by the DPD driver then 29 parcels should be scanned into that van for that collection point? Guess not..... So the DPD driver can collect all the parcels but no one checks that the parcels collected are actually scanned in, and if they are not well where do those "missing as not scanned in" parcels go to? The Live Chat told me they would investigate at the depot to try and find it, so I asked which depot, they replied they could not tell me as it had not been scanned in. So when I said well how do you intend to set up an investigation when you don't know the depot? They then said they could not tell me the depot name because of Data Protection. I said all I wanted to know was they knew which depot the parcel should have gone to because they knew the driver who had collected that day, the round code he would have had and which depot he could be expected to drop it off at. Got same reply about Data Protection. So I guess I am asking questions that cannot be answered as I try to understand how a parcel goes missing when collected by a DPD driver from a secure location such as the one from Matalan. I just want that parcel found and delivered to my sister but have been left feeling it is not going to happen.”

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Posted 5 years ago

“worst courier when they make a mistake and you as a business they don't compensate we have been using this company and have failed us a lot of times with their compensation when they deliver to the wrong address they leave you the business to deal with it rubbish and a real bully will never use again.”

Helpful Report

Posted 5 years ago

“They are consistently bad - customer services is bad, communication is bad, they notify a delivery slot and return items to base for another day, they notify a delivery time slot and don't turn up or are persistently late. Quite often packages are damaged through rough handling or have been opened. My heart sinks every time a suplier say that items will be delivered by DPD. Awful company.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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