DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 4,700 Reviews

4 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 4,700 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Roebuck Lane, - United Kingdom
B66 1BY

Write Your review

Tell us how DPD made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

285

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always found DPD delivers outstanding service! The driver in our area of Leicester ~ Michael, who regularly delivers to us every week is a credit to the company. He is on time, always smiling,friendly and is great! Well done DPD.”

Helpful Report

Posted 4 years ago

“I get regular deliveries 5 -10+ times a week from different delivery companies, but my recent delivery from dpd 28/06 in Saltcoats , Ayrshire was amazing, I was wrestling several rescue dogs at the time of delivery, and the dpd driver was patient, respectful and a credit to the dpd company, he even took my offer of an Ice lolly in this crazy heat and gave me so many thanks for such a simple thing, I'd give 10+ stars for this lovely gentleman if I could x....”

Helpful Report

Posted 4 years ago

“Always excellent service from DPD. Their app makes it easy to see where your parcel is and when it will reach you. The drivers are consistently helpful and friendly.”

Helpful Report

Posted 4 years ago

“Amazing customer service Great delivery service”

Helpful Report

Posted 5 years ago

“I have had approx 12 deliveries in the last 6 months from DPD. Every delivery has been excellent, the company keep you well informed and you are provided an hour delivery slot. The App is great, allows you to provide specific delivery instructions. Every driver I have met has been friendly and happy to help. DPD have also, on my last delivery, provided me a Saturday delivery, without extra charge, which was required due to a delay with the supplier. The customer service, when I have called them, go out of their way to help and be helpful. Best delivery service I have ever had.”

Helpful Report

Posted 5 years ago

“Another efficient and well priced delivery. Thank you. I have used DPD on several occasions now and always very happy.”

Helpful Report

Posted 5 years ago

“My parcel was instructed to leave safe, which the driver did but unfortunately he left it safe at an incorrect address. I called your CS to explain and they called the driver while I held. The advisor advised me where the driver had delivered to (block opposite mine). I retrieved my parcel and within half hour the driver called round to check I had retrieved the parcel and he couldn’t apologise enough. First class service from the customer service advisor and from the driver (Matthew) for coming back to help rectify and checking I had my parcel.”

Helpful Report

Posted 5 years ago

“From GB to Croatia in 6 days. reel good. Quick, easy, accurate, high quality.”

Helpful Report

Posted 5 years ago

“A first class service.”

Helpful Report

Posted 5 years ago

“Driver was excellent. He arrived with a smile as he professionally but cautiously managed to drive down our road and reverse out again. He has delivered to me before and I have never had any problem so would like to thank him personally with a good review. I totally was not expecting this delivery due to severe weather conditions.”

Helpful Report

Posted 5 years ago

“Thank you Simon good price and prompt delivery well within the advised receipt times”

Helpful Report

Posted 5 years ago

“They left the package in a safe place and sent us picture where we can find it. They have done what we asked for, I am really happy. Very good service, 5 stars.”

Helpful Report

Posted 5 years ago

“My local courier Neil went above and beyond today when no one was in at my address to sign for my next day delivery Asos parcel, he then brought the parcel to my place of work to make sure that I received it next day when he really didn’t have to go out of his way to get it to me.”

Helpful Report

Posted 5 years ago

“They're better than other companies, believe me. I don't understand the bad reviews because most people I know are pleased! What's going on with trustpilot? I've read other reviews and wasn't like this. Don't understand.”

Helpful Report

Posted 5 years ago

“Rowan on Route 417 .......My delivery driver, Rowan, was a happy and helpful person. He greeted me with a smile and willingly took my two, huge, parcels to the top of the stairs for me.”

Helpful Report

Posted 5 years ago

“Always have had brilliant service from DPD, always courteous & helpful,& always arrive the time that they say their going too,!!!👍👍👍”

Helpful Report

Posted 5 years ago

“Always had good service from DPD both at home and work addresses. Really like the option of being able to track driver's progress and gives a good indication of when the parcel will arrive. Surprised and sorry that so many have not been happy with DPD. However based on my experiences with DPD I give a good recommendation.”

Helpful Report

Posted 5 years ago

“DPD is the best courier service by far - they are totally reliable and have set the standard that other delivery companies should aspire to.”

Helpful Report

Posted 5 years ago

“I must say that personally for me DPD are by far the best delivery company that I use for my business, I have never to date been let down and Simon in particular is always very helpful, courteous and always delivers within the time slot I am given. More often than not he has to leave deliveries in a safe place for me and does this without fail. I appreciate I always seem to have the same driver so this in itself is a huge benefit but great service for me from Simon at DPD.”

Helpful Report

Posted 5 years ago

“Recently had two separate deliveries from DPD and couldn't be happier. I was notified a few hours before the delivery to let me know what time (within an hour's time span) the package would be delivered which then meant I was able to double-check that my neighbour would be in before changing the delivery address. I could keep track of where the delivery driver was and what number I was in the queue along with a more specific delivery time. Package arrived exactly on the time that I was advised it was - brilliant service.”

Helpful Report

Posted 5 years ago

DPD is rated 1.2 based on 4,700 reviews