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DPD Reviews

1.2 Rating 4,964 Reviews
4 %
of reviewers recommend DPD
1.2
Based on 4,964 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 9%
Accurate And Undamaged Orders
Greater than 80%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read DPD Reviews
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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 19th October 2024
David Denteh
DPD 1 star review on 18th October 2024
Anonymous
DPD 1 star review on 11th October 2024
Anonymous
DPD 1 star review on 29th September 2024
Tamara
DPD 1 star review on 29th September 2024
Dean Jewson
DPD 1 star review on 25th September 2024
Judy
DPD 1 star review on 25th September 2024
Judy
319
Anonymous
Anonymous  // 01/01/2019
The best couriers in the world.
Helpful Report
Posted 6 years ago
I received an email that my package would arrive between 11:20-12:20 Dead on 11:20 he arrives Quick and polite service with a smile Very very good service will be using again
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Posted 6 years ago
Tracking Service is excellent,and so true to Couriers destination,can honestly say always pleased with their service
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Posted 6 years ago
Fast and informative delivery. Information on website regarding delivery time helpful and accurate. Staff polite and professional.
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Posted 6 years ago
I am very impressed with DPD I had to send a parcel to my son in Brunei it was collected on the 16th April 2018 and he received it on the 20th April 2018. The tracking device worked brilliantly informed on every stage even down to who signed for it.
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Posted 6 years ago
Followed and tracked my parcel all morning, estimated time of delivery was 1:55-2:55 and it arrived at 1:57. Really pleased with service from dpd and tom the driver
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Posted 6 years ago
I have to say most delivery companies have let me down at least once and some to a greater degree than others but personally I've not bee let down by DPD yet. I use their app which always gives me notification and allows me to re-schedule or ask for the delivery to be left if I'm out so, and I'm obviously only commenting from personal experience, so far they are my number 1 choice and I think the rest have a lot to learn from DPD. Looking through some of the other reviews my views seem to be far from unanimous but I've written my fair share of poor reviews for the other shameful delivery companies so wanted to share my positive experiences of DPD.
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Posted 6 years ago
Ordered golf trolley and trolley bag. Asked to be left at local shop as my home hard to find and not accessible to over 6'6'' vehicles. As boxes so big informed could not leave at shop so opted to collect from depot. When I arrived at the depot (Appleton) I couldn't find the buzzer to get someone's attention. A young man in a suit with a brief case on his way somewhere else passed by and asked if he could help and went to get someone. The man who then dealt with me was an absolute diamond. Good humoured, polite, made me smile, really nice to talk to. He helped me carry the big boxes through the strict security gate and up to my car (which is some distance). When boxes wouldn't go in the boot he suggested taking items out of boxes and took the boxes empty back to the depot for me. What a nice couple of guys giving good service to a customer and what a good customer experience.
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Posted 6 years ago
Parcel arrived on time brilliant driver went that extra mile to help me with heavy goods always has a smile and a kind word will always deal with shops that use DPD well done.
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Posted 6 years ago
They have got to be the best delivery company in the UK
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Posted 6 years ago
Letting the customer know down to the hour of when to expect delivery is just perfect.
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Posted 6 years ago
A perfect delivery as advised.
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Posted 6 years ago
5* service. Ordered item previous aft arr'ed following morning at time stated on txt messages. Thank you.
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Posted 6 years ago
In my opion their App and Delivery Service, with a network for local pick up points is really good ????.
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Posted 6 years ago
I have been using Dpd for a year now, with business and personal deliveries, well over 100 deliveries, and never had any problems. Great Service, spot on. Reading reviews, it is easy to leave bad feedback, more people leave bad experience, but thousands of people, when all is great don't leave feedback, That life. Absolutely great Delivery company, Wish all the great deliveries was reviewed. Keep it up DPD, you are great!
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Posted 6 years ago
Have had 2 deliveries via DPD.in the past 10 days. We had heavy snow and roads are icy. Yafei the driver was extremely polite and professional despite the horrendous driving conditions. Thank you to the company for expediting my deliveries timeously and foreward your excellent communication on your website. Please thank Yafei as well Happy Christmas to you all
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Posted 6 years ago
Your delivery driver mark who covers eastwood is fantastic. He goes that extra mile and Nothing is too much trouble for him. He makes sure your parcel gets to you on time and in safe hands. Top banana
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Posted 6 years ago
I have been meaning to leave a review for a while after several deliveries from DPD. I find the service exceptional, the informative website is accurate and easy to use. I think all companies should consider choosing DPD, and has on occasions swayed me as to which company to buy a product from if DPD is the courier. Excellent customer experience.
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Posted 6 years ago
Believe most people only rate a company when they have an issue, speak as I find however and DPD were tip top. Speedy delivery and kept updated with their tracking system. Very impressed with the service. Many thanks.
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Posted 7 years ago
DPD i'm loving it
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Posted 7 years ago
DPD is rated 1.2 based on 4,964 reviews