Dreams Reviews

1.69 Rating 243 Reviews
15 %
of reviewers recommend Dreams
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 56%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
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Email:

customerservices@dreamsbeds.co.uk

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Anonymous
Anonymous  // 01/01/2019
I was in the Clydebank store in Glasgow. When you go into these type of shops, it can be quite frustrating when you want to have a look around but are hounded by sales assistants trying to get you to buy something especially when you don't know what you want in the first place. My Husband and I wanted a new bed? Where do you start? I went in to Dreams after visiting a few other bed companies, and as soon as we arrived it happened - a sales assistant! How wrong was I, the woman that introduced herself Lesley was so pleasant, she just welcomed me to the store and briefly explained the set up around the store. She made us both a coffee while we looked about. Beds are quite confusing and we had no idea where to start. Lesley confidently took the lead, she found out quickly what type of mattress we needed by encouraging us to lie down and try. Explained what is good and what is better. After an hour or so we settled, we were happy to spend the amount we did because we are sure we have paid good money for quality. *Free Pillow yeah Thank you Lesley, we will be back for the kids beds soon. Anne & John
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Posted 3 years ago
Brilliant customer service. Kept us informed all the way. Gave a 2 hour window slot for delivery and even telephoned on the morning of delivery to confirm the time. Friendly guys put our beds together. Old beds taken away aswell. Well done Dreams. Very satisfied customer. Much better than another well known bed firm who do not take old beds away.
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Posted 3 years ago
Really happy with everything, customer service & delivery. I was worried they wouldn't find my house on the day of delivery but I was sent the drivers name & mobile number & he rang to know exactly where I lived. The bed itself is lovely so I would highly recommend buying from Dreams....
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Posted 3 years ago
Great price in a sale on a firm king size mattress with free delivery. Was able to choose the day which the mattress was to be delivered.
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Posted 3 years ago
I ordered my new bed and they kept me fully up to date with the progress of my order. It arrived exactly when they said it would and is a fab bed - very comfy.
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Posted 4 years ago
Friendly and honest service with good value.
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Posted 4 years ago
great. Friendly service
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Posted 4 years ago
excellent salesman, friendly and efficient service
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Posted 4 years ago
Great staff and knowledge Find the right budget for my beds Amazing
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Posted 4 years ago
Excellent service, checked online that they had stock of the mattress I wanted and collected the same day. Perfect
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Posted 4 years ago
I highly recommend Dreams in Hemel Hempstead. The staff were extremely helpful and friendly and even made us a cup of tea whilst we were there. We needed to get a bed in a hurry as we were having people over to stay. The staff at dreams found us exactly what we were looking for. We got the bed and mattress and they threw in some pillows for free. We ordered it on the Sunday and it was delivered Wednesday. Outstanding service.
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Posted 4 years ago
Great customer service in shop with lots of help and updates on delivery. Great value for money with excellent products.
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Posted 4 years ago
Went to Dreams in Tamworth,within twenty minutes we had found what we were looking for,excellent value,excellent customer service,and most helpful delivery men. Thanks Jason and Tony.
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Posted 7 years ago
Dreams is rated 1.69 based on 243 reviews