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DressLily Reviews

1.3 Rating 419 Reviews

8 %

of reviewers recommend DressLily

Company Reviews

1.3

Based on 419 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DressLily 1 star review on 15th September 2020

Victoria Bilton

DressLily 4 star review on 12th September 2020

DressLily 1 star review on 23rd May 2020

Anonymous

Anonymous // 01/01/2019

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“I wish I had taken the time to find this page before I attempted to order something from this Chi-Com outfit, but what is done is done. The XL jacket I ordered arrived but it was too small. The zipper was installed on the left hand side rather than the normal right. I think it was meant for a woman's coat but advertised in the men's section. Nothing in the package to tell us how to return it, and negotiating their web pages to attempt to return it has proven very difficult, at least for me. I have learned yet another lesson in life, do not buy from an outfit like this. I have been dealing with a machine rather than a person. I hate machines like this.”

Posted 4 years ago

“I have been waiting for a Christmas gift I ordered on December 2! Still nothing, even though just before Christmas I was informed it would arrive Dec 29! I will NEVER order from this company again!”

Posted 4 years ago

“I tried to get my wife something she saw on this site, and the following happened: Shipping took a week longer than estimated (I work in logistics, this means they shipped later that quoted) Sizes smaller than described (medium is more like small) I payed for two items, only received one. No answers to my request for exchange or refund.”

Posted 4 years ago

“Don’t order from dresslily, was told order would be here over a week before Christmas and still has not arrived. They finally shipped it after I asked them to refund me since I didn’t get it in time and no longer need it. They said it takes 24 hours for them to get back to me and still nothing. NO REFUND, they don’t care”

Posted 4 years ago

“Wish I had seen these reviews sooner. I ordered based on their sizing chart and the item I received was way to big. After contacting Dress Lily I was told I would be sent an RMA number by email in order to exchange it for a smaller size. Three weeks and three phone calls later I'm still trying to get said RMA number to get an exchange. Each time I was on hold for no less than 20 min before a person answered. I would NOT shop them again or recommend anyone else to.”

Posted 4 years ago

“DO NOT SHOP HERE!!! SHIPPING TAKES MONTHS EVEN EXPEDITED!”

Posted 4 years ago

“Shipment was surprisingly fast but the quality of the dresses is....awful. I know, what do you want for under $20? Live and learn, but if you are on a tight budget and need something to wear to an occasion, seriously, just go to Goodwill and find a quality item that is gently worn and you'll be much more satisfied than with the bad fabrics and workmanship in this junk.”

Posted 4 years ago

“Terrible experience with lily gowen dress too small sizes are tiny no return address the would not give it to me appalling after sales service paid £125 eventually I got back £20 have dress that's no good to me it looks about a 10 buyer be very aware of buying from them”

Posted 4 years ago

“If I could leave no stars I would. Ordered a dress from them weeks ago. Was a Christmas dress so it is no good to me, now. Emailed several times with no reply. They took my money but never sent me my dress. A total scam. I am never ever ordering from them, again.”

Posted 4 years ago

“Very disappointed in all they do: delivery time, product quality, customer service, returning process, I had to pay return shipment costs which is more than one third of the jacket I purchased and I just hope they will refund me on time. They shipped the product to me from ON Canada and they made me return it to them to their USA warehouse (so they say), not fair.”

Posted 4 years ago

“Very very very bad customer service. The jacket I purchased from them is a poor quality, too small and it took about three weeks or more to get it. I wanted to return the product and customer service is brutal: you can't phone them, you have to email them and when you do they get back to you the next day, they don't answer your questions, etc. The product was shipped to me from Canada ON and they made me return it to their USA warehouse they say and I had to pay for the shipping costs which is more than a one third of the cost of the jacket I purchased. They are a joke and would not recommend to anyone to shop from them. So far Amazon rocks.”

Posted 4 years ago

“WARNING! DO NOT ORDER FROM HERE! My husband ordered something for me for Christmas on DECEMBER 6th. I have a statement from my BANK AND PAYPAL confirming payment came out. However, Dresslily is stating they never received payment. Obviously they are wrong. I have contacted so many people, emailed, chatted online, they all do nothing to help me. Basically just tell me I have to rebuy it. So essentially I would be out 30 bucks if my bank wasn't great and let me dispute it when I called today. I did check with my bank to make sure the payment wasn't pending because it was international and they told me it definitely went all the way through, so Dresslily is trying to scam me out of money. Unacceptable! DO NOT ORDER FROM HERE UNLESS YOU WANT YOUR MONEY STOLEN! Maybe I was just one of the unlucky ones but I will definitely NEVER be ordering from this TERRIBLE company EVER again. Then I was blocked from their Facebook so I could not post any negative reviews!”

Posted 4 years ago

“The items I ordered look nothing like the pictures much cheaper quality and not even made from the material that appeared in images online. Will not order anything else.”

Posted 4 years ago

“If you buy something your in for a wait on delivery. Took a month for me to get my Christmas sweater dress. Arrived on 12/24 and it’s hardly a dress, it’s a long sweater. I’m 5’2 and petite got a medium if that helps. The shipping tracker is way off, the customer service is auto response.”

Posted 4 years ago

“The very slowest shipper on earth.”

Posted 4 years ago

“I ordered two items that were in stock. One was shipped but the other we hadn't received. I finally called the company. The person I spoke to was not even apologetic - just like talking to a robot with the no emotion. "We are sorry -it was in stock when you ordered it but then it went out of stock later. I see it was shipped today' So that means it was shipped the day before Christmas - almost a month after I ordered it! No notification ever! Lousy customer service!”

Posted 4 years ago

“Women's tops will never fit a women right. Some reasonthey think women are models and not functioning human beings that need to move their arms.”

Posted 4 years ago

“Placed an Order on Dec 8. 5 items in my cart, no of which showed back ordered. Then after company took my payment shipped out partial order without notice on Dec 9, It is Dec 23 and i still have not received any part of my order. I am shocked in today's internet buying world that an order takes over 20 days to be placed and hopefully delivered especially during the Xmas holidays.”

Posted 4 years ago

“I admit I haven't dealt with Dress Lily, but had a similar bad experience with Nora Cora. Apparently many of these Chinese companies are linked and all have scathing reviews of their products' quality (if you ever receive them) and customer service. Another scam company is Annie Cloth. The good news is, if you purchased using PayPal, contact them and they will be on the case immediately. I was able to get a full refund from Nora Cora within hours of my complaint to PayPal.”

Posted 4 years ago

“placed a order and recived this email. Dear MyName, Thank you for your order with dresslily. The transaction is now on hold and being reviewed for our DressLily Payment Approval Process. This is a standard process of payment safety review. We apologize in advance for any inconvenience it may cause. Please help to provide the requested documents and make sure your attachments are clear enough to read. This will ensure a smooth process, please also kindly provide files no larger than 10MB in the following supported formats: jpg, png, gif, bmp, doc, xls, txt, ppt, pdf. We will need the following information: -Proof of address, such as a bill statement for water, electricity, or mobile phone within the last 3 months, which the name on the bill should match with the card holder. If you do not have any bills, please provide other legal governmental documents as a proof of identity. We guarantee all documents you provided will be deleted once we pass payment verification and will not be shared by any third party. In order to reduce the impact of this process on delivery time, please kindly reply us within 24 hours. DressLily will ship your items as soon as payment verification is completed. Thank you for your understanding and cooperation. Please let us know if you need further assistance. Best Regards, DressLily Payment Security Management Center http://www.dresslily.com/ ,, this is fraud at its best i worry for all the people who might have sent this info as its a good way to copy that person as in make new ID , Socail security card, Bank info ect.”

Posted 4 years ago

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DressLily is rated 1.3 based on 419 reviews