“Item was too small, even though measurements were taken according to the provided sizing chart. Item was returned, confirmation of the return was received, but no refund. Attempts to contact Dresslily about the issue have been met with no definitive results.”
“Took forever to process order. I contacted them and was informed my order would be shipped. Further time went by and was notified they didnt have my items. Now Im waiting several days so they can process my refund.”
“Over a week now item not yet shipped , ordered fast shipping because wanted to receive item fast . I contacted Dresslily support automatic response saying please be patient will notify when order ships out with tracking information. Now when I placed the order was in stock .Never the less very long processing Wich will delay arrival of item even further . Unsatisfied I think they should post when item will ship out upon accepting payment .”
“The items I ordered were terrible in quality & size.
Worse than that, the were imported from Dubai generating another £50 import bill on top of the £60 I'd paid. The site hides this presenting the items costing £ so they are in breach of the consumer right act.
The are a scam site & they are a con.
Furthermore, I'd paid for expedited delivery & did not receive that.
Terrible customer service follow up too.
Truly THE WORST company I've ever dealt with
DO NOT BUY ANYTHING FROM THEM.”
“If I could give Dresslilly a ZERO that would still be too high!!! I purchased a gift for Christmas and had to return it. (Cost me $16.00 to return the item.) It took me three weeks to get a RMA from them to return and after I did return it, they have not contacted me. I have contacted them 5 times to find out about a credit on my card but crickets!
I DO NOT RECOMMEND DRESSLILLY TO ANYONE!!!!! EXTREMELY POOR CUSTOMER SERVICE - ACTUALLY NO CUSTOMER SERVICE!!!”
“I actually like this website. The quality is durable. The clothes are not the most expensive material. But they are nice quality for what you pay and look like the photos. The only thing I advise is when picking you sizes, don't go by the usual XS,S,M,L,XL because you won't get the fit you want. You HAVE TO KNOW YOUR MEASUREMENTS.!!!!!! They have a size chart for every piece of clothing that is very accurate. I have ordered many items by using my measurements and haven't been disappointed. The only thing that I get disappointed by is the shipping time. If you need something order it a month in a half in advance. Other than that I'm very satisfied with my purchases.”
“I ordered 2 items on 12/6/19 as a Christmas gift for my wife. When they did not arrive before the 25th of December I chalked it up to it being a busy time of year. My wife’s birthday is in mid January, so I figured I’d gift it now as a birthday gift. Once that date came and went I began looking to contact them but was unable to. Finally I found their FB page and direct messaged them. At this point I’m looking to be refunded the money I spent nearly 2 months ago. They informed me now that one of the two items were in route, but the other item( the Item She was looking forward to the most) was out of stock, that I could pick another. I informed them of my disappointment in the fact that it took me contacting them well after the expected for receipt to be informed of this and that I’d like my money back. Their response was that one item was out (finally) for delivery and could not be cancelled but they would refund the other. I requested a refund of the nearly 5$ shipping, explaining that they had not held up their end of their own shipping terms. I was told no it would not be possible because they do not make a profit on shipping!!
I respectfully expressed my disappointment with no response. Zero out of five.”
“I ordered just over $100, quality was horrible and sizes were way off. When I contacted to return I got all necessary information. After passing for shipping to have it sent back it's over two months later and they say they don't have it. Contacted Canada Post which as for a contact name and phone number. When I asked Dresslilly for this info the said they do not know the contact information for their own warehouse. Super shady”
“size was wrong, make you jump thru hoops to TRY and get a refund, even if you get thru you have to pay for return shipping and they wont even give you a full refund. stay far far away. 1 star is too much”
“The sizes are horribly off, will not refund money who wants a store credit when sizes are not true, will never use them again! The question below is a joke there are no refunds! Order from Amazon and you will never be mistreated!”
“I ordered 3 shirts on 12/16/19 and…
I ordered 3 shirts on 12/16/19 and chose their fastest delivery and today is 01/19/20.
Fedex tells me that they are holding the EMPTY package at their facility many states away from me. They told me to contact Dresslily to inform them. I called Dresslily and followed their online ticket process. Dresslily could and should simply call Fedex (their contracted shipper) to verify, however they are wanting me to again contact Fedex to request that Fedex go ahead and complete the shipping of the empty package to me. Then Dresslily wants me to send them a list of package conditions/specs and photos. This was my first shopping experience with Dresslily and It does not seem to me that they value a customer. Had I had a good experience, I had several additional items picked out to order. That's NOT going to happen now.”
“I ordered 3 shirts on 12/16/19 and…
I ordered 3 shirts on 12/16/19 and chose their fastest delivery and today is 01/19/20.
Fedex tells me that they are holding the EMPTY package at their facility many states away from me. They told me to contact Dresslily to inform them. I called Dresslily and followed their online ticket process. Dresslily could and should simply call Fedex (their contracted shipper) to verify, however they are wanting me to again contact Fedex to request that Fedex go ahead and complete the shipping of the empty package to me. Then Dresslily wants me to send them a list of package conditions/specs and photos. This was my first shopping experience with Dresslily and It does not seem to me that they value a customer. Had I had a good experience, I had several additional items picked out to order. That's NOT going to happen now.”
“Horrible customer service. I ordered something by mistake, which isnt going to be delivered for 20 days, i tried to can el the order right away and three days later we are going back and forth in their portal. What a joke”
“I placed an order from DressLily in November, I never got my order! And they won’t even give me my money back 🤬 saying they’ll lose money and dhl won’t even reply to me.
I ordered from there before without a problem but this time either dresslily or dhl is lying to me. Dhl saying they sent it back To shipper cuz I wouldn’t pay and dresslily saying dhl destroyed my order cuz I never paid. here, I got a text from dhl saying I gotta pay, I did and another text saying I gotta pay and I said I already did... so they sent my order back or destroyed it.”
“I paid extra to ship. Placed roughly 2 weeks before Christmas. Partial order arrived 1st week in January. Nothing fits correctly. The rest of the order has not even processed yet. Terrible way to do business. Absolutely will never shop here again.”
“I made a purchase on 11/27/2019. When I received the package I realized their sizing chart was wrong and all of the cloths were at least 3 sizes to big. I contacted them 2 days later to return the items for a full refund. I shipped the package on 12/26/2019 and it was delivered on 12/30/19. I am still waiting for a refund. i cannot get hold of anyone to actually speak to. Their last response claimed they cannot find the package, when I have tracking proof of when and where it was delivered. I just want the refund. i would not recommend buying from this company, and definitely wouldn't recommend trying to return anything.”
“I am so angry with Dresslily. This is the very WORST experience I have ever dealt with in retail. I ordered a few things. The shipment date kept changing. Now, the order won’t be in time for a baby shower. You can’t get hold of them on line like they direct you to do. You get robot responses. Then I called they said they are only taking calls for pre orders. A recording says it’s peek volume time, it’s January 13th.....right! I am going to tell everyone on Facebook who I see that likes Dresslily that this company is a scam.”
“I ordered a few things from Dresslily since this was a new site for me. Two items never arrived and the shirt that did arrive did not fit properly. There was no packaging included with the shirt, so I had to contact them for return instructions. They kept sending me the same email with no resolve to my problems! Horrible company, do not use, keep your money!!!”
“These guys are scammers they change name all the time they use to be called hebedress check them out you will lose your money dont do it complete scammers”
