“Husband tried to order something i showed him i liked. It kept declining his card and the next day we got a phone call saying there was fraud going on with his bank card.”
“Refund. Never got my product, but they didn’t care. Was told 3 times by the same lady different refund prices they were going to do. I said why can’t I get the full refund. They said it was their shipping company’s fault not mine. 28 emails back and fourth and no refund. Then did a dispute and they responded there saying no refund at all. I even copied the text and they still said nope. So yeah I lost $59 with them”
“I ordered 4/14/2020 and received an email with tracking number an the verbiage “your item has been shipped”. As if 4/21/2020 the items have not moved even though it shows as shipped when viewing the tracking number. I should have read the reviews before ordering. Don’t do it!!!!!!!!!!”
“I ordered few things from your site and received completely different items. I don't know how to return them and I want my money back or the items I did ordered!”
“They take forever to deliver. Their products are grossly misrepresented. The item looks nothing like what was pictured. Their return policy is a joke. Do not buy from this horrible company. Also. They ship from China.....”
“I ordered 3 items a month before Christmas only got 2 of the items, those items were not as advertised cheap and smaller than advertised. The 3rd item never came and after multiple emails, for 2 months they gave me credit not a refund. I continue to fight to get my money back.”
“DO NOT ORDER FROM THIS COMPANY!!! Incredibly bad service! There is no tracking available, so I called the company and they give you the usual "We're experiencing a high volume of calls, but we'll be right with you" then the line disconnects. So, I tried to do the live chat line, which said I was talking to Jacob, but he never responded to any of my text. All the shirts they sent were sized for Chinese people. I always wear large which is what I ordered, but I also ordered XL in case the large was too small. Turns out the XL was way smaller than all the large shirts that I own. Again, do not waste your time and money on this garbage website, they make it look like an American company, but it's not.”
“Apologies for the long post but I need to explain it all.
I made an order of 3 tops in November.. Guess when I got them.. JANUARY.. I kept checking the tracking in info.. it was tracked until Dec 10th and then NOTHING.. I mean it took a while to get moving but I was looking at it mid December wondering why nothing had happened. w
When I said something about it the lady restated what I had already seen.. She even went on to say that there was a shortage of items.. But you took my money for it so it wasn't that much of a shortage. So I asked to cancel my order. She then told me it was already shipped so I couldn't cancel.. She said I would have to wait till I got the items and then do a refund. This was late December. Ok fine
Next thing I know I get a message that says my order may come to me around late FEBRUARY. EXCUSE ME?! And this is from me ordering in EARLY NOVEMBER.. I was starting to get upset now. I ended up getting my 3 tops in mid January.. I tried them on. ONLY ONE OF THEM FIT! The other two looked extremely cheap (practically sheer and old material) and after all this I was beyond annoyed. So I told the lady ok I got the items and I for sure want to return 2 of them, can you help me process a refund? This was 1/23. She then told me that they would on 2/16. It took that long just to get a response back 🙄. I then got a different rep. She said I would have to send back the items by postal service AT MY OWN EXPENSE.. SERIOUSLY?!?! I explained all my frustrations and apparently everything I went through didn't matter. They weren't going to compensate me for the fact that I had to wait for my order for 2 months only to get cheap items that didn't fit. I had already sent my items back.. that was on 2/28 and the tracking said they would get it that Tuesday. So the first week of March. I waited for a response from Dresslily saying that they received my items and that they would do a refund.. Nope.. why should they? I sent a message yesterday 3/25 saying that I heard nothing so what is the problem and where is my refund??? LO AND BEHOLD TODAY 3/26 I GET A MESSAGE.. We are processing your refund today and I saw it in my PayPal. Terrible!
This was THE WORST. And before you say that it was coming from far, I ordered items in December from China and Korea and they came BEFORE my Dresslily items. It's a real shame. This was my first time shopping at Dresslily and this was what I had to deal with. I was actually excited about them at first and wanted to make them my go to online store.. After this.. FORGET IT!”
“I ordered two shirts from these rip off’s, they were both too small and cheaply made. I emailed for a return and I had to pay to return them, plus I had to pay extra to show the received them. Then they only have a partial refund.”
“Do not order from this company. I ordered my products on 2/15. I had ZERO updates from them after they took my money. On 2/28 I messaged them asking when I would receive shipping updates. They told me it would be shipped by 3/6. Here we are 3/14 and I have zero updated shipping information for an item I needed this week. No place do they say it could possibly take over a month to receive your items. I’ve now asked for a refund twice and the answer is always a generic “your items have been shipped out” response. Absolute rip off. I order a ton of merchandise online and this is BY FAR my worst experience ever.”
“MADE MY PURCHASE MID JAN. ITS MARCH AND STILL NO PACKCAGE - FEDEX IS NO HELP EITHER. NO ONE CAN SEEM TO FIND MY ORDER BUT HAD NO PROBLEMS PROCESSING MY PAYMENT. INQUIRED ABOUT AN REFUND I HAVE YET TO HEAR FROM ANYONE. BUYER BEWARE DONT BUY FROM THIS COMPANY”
“This company is not legit. I ordered 2 items and the money processed from my bank account. A week later, I checked the status to see if my items shipped and it said payment failed. There’s is no customer service phone number, all you can do it write a message and provide attachments, which I did to include my payment confirmation and my the money being withdrawn from my account (which they charged an additional .27 cents). They responded by saying the payment failed and to re-order and the .27 cents wasn’t them. This company is fake, do not buy from them!!!!”
“I've bought a few times thru the years with them I've had a great experience with them. I've just a little sizing problems, even if I checked on the sizing charts, and I didn't mean that I totally didn't fit me, but it just didn't fit me the way I expected. They've always answer my questions quickly and things have arrived quite quickly too (With this I mean, that things from China usually take months to arrive to Peru, so when they arrive in a month or less like they with my last order I'm extremely happy).”
“I made my order mid-January, it’s now early March and I’m not getting it until next week. Customer service would not give me an answer about when my package would be sent out. It wasn’t until I said that I would shave to cancel my order because it was going to get to me too late that they finally shipped it. So frustrating!”
“This company just flat out sucks. I finally got my dress after waiting for Three months, only for it to not fit. On top of that, it was ripped and the craftsmanship was shoddy. For a dress I paid 30 dollars for, this is the worst quality I have ever seen in clothing! I will be returning it and I will NEVER shop at this place again!”
