Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.15

2.2 Rating 470 Reviews

25 %

of reviewers recommend Dunkin' Donuts

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Metrics

2.2

Based on 470 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5

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Dunkin' Donuts 1 star review on 19th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We went to dunkin donuts at Verona NY-31 this morning. Those drinks were so bad and my husband went to complain about it. The service wasn't good and this was on Sunday November 10th 2024 at 9:45AM”

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Posted 1 year ago

“ordered 1/2 dozen donuts with chocolate and sprinkles. I was lucky there was 1/2 teasoon chocolate on it. Horrible, might as well got plain donuts. Not many varieties of donuts for a late morning.”

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Posted 1 year ago

“The last four times I ordered a sourdough breakfast sandwich at dunkin doughnuts leroy ny, the eggs were cold the bread wasn't toasted all the bacon was in one blob in the middle of the sandwich, but after reading other reviews it appears that the management doesn't care”

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Posted 1 year ago

“I had an incredibly frustrating experience at this Dunkin' Donuts location. I simply asked the employee to repeat my order to ensure accuracy, but she refused, insisting I move forward because of "a long line." I pointed out that only two cars were behind me, but she still wouldn’t confirm my order. When I asked for a manager, I was told no one was available. Instead of handling my request professionally, the employee began ranting and even raised her voice, claiming my order was “too large to repeat.” Ultimately, this lack of basic courtesy led to mistakes in my order. I’m genuinely disappointed with this level of service and hope that management will address these issues to improve the customer experience.”

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Posted 1 year ago

“I just ate 1/2 of the worst sausage,egg and cheese croissant I have ever had! The croissant was squashed, the sandwich was very bad. They have definitely gone down hill! I also saw them serve a very sloppy coffee drink to another customer with overflow on the outside of the cup. I think I'll avoid this location! Now I know why they no longer have the heavy traffic they used to have!”

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Posted 1 year ago

“When l called about a missing item delivered by door dash. I called the store located at 1101 Reisterstown Road,Pikesville MD. The Manager was very rude and hang up on me . She was very disrespectful and Terrible communication. I tried calling back several times and no one would answer. This type of behavior is unacceptable for a business. They will never get my money again. If l could have rated with no stars that what they would receive. I hope when Corporate or whoever gets this information will investigate that store. I just simply asked if they could refund me for the missing item. She suggested l drive to them to get my missing item. Why should l drive to them when l used door dash!!!!!!!!!!”

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Posted 1 year ago

“Every time we have gone to Dunkin they are out of something that we have ordered. Whether that’s a fault of the Dunkin app or the store I don’t know. But the last time we went over two weeks ago, we ordered 4 classic donuts and two of the specialty donuts. They were completely out of donuts at 9:30 in the morning. The lady at the store told me they couldn’t refund me because I ordered in the app, that I would have to go through customer service in the app. So I did, and they offered me 400 point, which doesn’t cover the cost of 6 donuts. I’ve sent numerous emails and every time I get an email back saying to give them 48 hours and they’ll get back to me. I’ve received nothing in 2 weeks. Their customer service is absolute trash.”

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Posted 1 year ago

“They use to have a good coffee but since a two or three months they change the coffee now taste like water that's not fair the coffee its expensive they should serve a good coffee.”

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Posted 1 year ago

“They for got my fuc#ing donut even though it's in the restaurant's name😡”

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Posted 1 year ago

“The donuts was ice cold the last few times I been to Dunkin’ Donuts. This time talked with manager was told donuts come in every morning cold!!! What happened to the fresh daily made Dunkin’ Donuts? Krispy Kreme please move to Midlothian! Until then I will drive to other side of town just to get the daily fresh made donuts!”

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Posted 1 year ago

“DD in metuchen lady at drive through RUDE AS HELL CANT GET A DAM ICE COFFEE CORRECT”

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Posted 1 year ago

“Bad bad attitudes in this establishment! Worker gave my order to another customer then I was ignored a while before my order was remade. Workers are loud, and I have to ASK i f i can get served! Seriously? Put a Starbucks here!”

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Posted 1 year ago

“Coffee tasted like hot water. Dunkin owes me a coffee!”

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Posted 1 year ago

“Dunkin donuts coffee and service horrible! They don’t even have donuts! Bring dubkalatte back please :) the only reason I went.”

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Posted 1 year ago

“I placed an on line order and went to pick it up. The food was old, dry, burnt and horrible. It tasted like day old food. These restaurants should put more pride into the food they serve people to ingest into their bodies.”

Dunkin' Donuts 1 star review on 16th October 2024

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Posted 1 year ago

“Hawley Pa Route 6, I have tried this store since its opening with the same results and that is awful donuts. I usually go to the one in Honesdale PA but because they are being renovated I tried again. They are just as awful. I have never tasted such bad donuts as these. They are stale and the bakery they use apparently does not know how to make them or are using bad ingredients. Someone needs to check them out even if it is a franchise. could not up load file/Users/johnherringer/Desktop/donuts.pdf”

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Posted 1 year ago

“Picture speaks 1000 words! Top photo....what i thought i was getting from their advertisement Bottom 2.... WHAT I GOT!!! Flavor was good but.... $4.19 FOR 8 LITTLE HASHBROWNS SMH....NEVER AGAIN”

Dunkin' Donuts 1 star review on 4th October 2024

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Posted 1 year ago

“Dunkin Donuts was my fav for coffee and lunch, never again! They've discriminated against Rumble which is a freedom of speech platform since the left media has gone against reporting the truth. They've gone woke, you know what they say, go woke, go broke”

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Posted 1 year ago

“Will never stop there again for ANYTHING! Go 1775 Coffee!!!”

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Posted 1 year ago

“I have had 2 hot hazelnut coffees with creamer in the last 3 days. They have been very weak and unflavorful. I use to love DD , but now I will NOT go back. AND…. I was grossly over charged at the Hudson NY DD. I purchased 1 med. coffee & 2 donuts. Was charged $7.21”

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Posted 1 year ago

Dunkin' Donuts is rated 2.2 based on 470 reviews