Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.19

2.2 Rating 427 Reviews

26 %

of reviewers recommend Dunkin' Donuts

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Metrics

2.2

Based on 427 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.2 out of 5

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Dunkin' Donuts 1 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I need to commend the employees, especially Ariel, and the staff for the first time in our Dunkin Donuts store, located at 22722 State Rd 54 in Lutz, FL in more than a year. I am giving a great excellent review because I was so impressed by their professionalism, organization, attitude, supervision and prompt service which I experienced yesterday, March 22, 2025. The new team of employees are the best!!! That store, under the old supervision was the worse and they were failing the store in every was imaginable. They never had anything in stock, especially ice cream, and they had terrible attitudes and just did not care. This store made a complete turn around and I was so happy to go in there yesterday and feel great for the first time in a very long time. I know they will now succeed with the great staff that they have hired. They all made an excellent on me and I congratulated all of them before I left, especially Ariel who is an asset to your company. Thank you all for finally making the store the 'Best' one ever!!! From your good customer, Judy Romano in Land O' Lakes, FL.”

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Posted 8 months ago

“I get munchkins donuts which is good and it was located in gas station I go there about 2 Times ( I guess ). So Great Bake!”

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Posted 8 months ago

“Tried the new arrivals, the Very tasty kunafa flavors.. Moreover Quite well serviced by Miss Isha of Abudhabi branch Cornische 933. Thank you for your excellent service and polite behavior.”

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Posted 9 months ago

“Love Dunkin”

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Posted 9 months ago

“Very nice place with great customer service and good quality drinks and donuts”

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Posted 9 months ago

“Great service, lovely staff. So polite and friendly and helpful to my little boy”

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Posted 9 months ago

“Very polite and helpful staff. Will definitely return”

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Posted 9 months ago

“This location is my regular stop when I go to Dunkin. The staff is very friendly and always succeeds with my order. This morning I went in, and I had a bad experience at another location. The assistant manager quickly made me a new drink, so I had to finally leave my positive review of this location.”

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Posted 10 months ago

“576 Grand Avenue. Ewing/ Best customer service ever and very friendly staff! Was traveling and got a bad coffee - this Dunkin replaced it with excellence. Thank you!”

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Posted 10 months ago

“I love it, they always got my back!”

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Posted 10 months ago

“The DD store on route 23 in Oneonta at Mirabito's is the best one in town. The service is way better than any of the other Dunkin Donuts. So, I will always go here even though it is a bit further for me!”

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Posted 10 months ago

“Dunkin in Mount Kisco on E Main Street is fantastic Super nice staff esp Elida and Carlos. Fast service. I highly recommend this store Much better than any other place near me by far. And big store, can sit at window counter and relax”

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Posted 10 months ago

“I came in today and ordered a coffee it wasn't what I expected so I order a refresher drink with a different girl and she showed me all the different flavors and customized my drink to my liking. And everyone who was there today was super nice and helpful and kept great conversation thank you so much for all your help and a great experience The girl who made my drink was Genesis I didn't get everyone elses”

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Posted 10 months ago

“Went there to work on a project with my friends we went up and order things several times when they got my drink wrong, they gave it to me and my actual drink overall five star great service definitely coming back to study with my friends again Got a total of five drinks and several food items. Every single one of them was exceptional and quite cheap”

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Posted 10 months ago

“My experience was delightful and all the staff were polite and happy.”

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Posted 11 months ago

“Extremely upset that the Kiwi Watermelon refreshers anymore has been discontinued. I request that the flavor be returned. Thanks”

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Posted 11 months ago

“Happy New Year To the most Incredible hard working staff I know ! May God bless each of you ; & Thanks for amazing customer service my order is always on point & fresh especially my iced coffee heaven in cup. Love yall have amazing day”

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Posted 11 months ago

“I went to Dunkin’ Donuts on Grand Street in Jersey City New Jersey got some donuts and I forgot my money but the cashier Sebastian said no worries he would make sure the donuts are here for me when I got back and he did just that the little things you must appreciate thank you again Sebastian for making my day great”

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Posted 11 months ago

“Michigan Avenue Dunkin’ Donuts in Michigan city. Indiana is the best place to stop they are friendly, efficient, and everything is always right I would give them 100% out of 100. if you want great coffee, and great donuts, stop here for the best service ever.”

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Posted 11 months ago

“Marayah had very good customer service! Brightens my day everything i come in, drink is always made correct!”

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Posted 11 months ago

Dunkin' Donuts is rated 2.2 based on 427 reviews