Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.19

2.2 Rating 519 Reviews

26 %

of reviewers recommend Dunkin' Donuts

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2.2

Based on 519 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email

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Dunkin' Donuts 1 star review on 19th January 2026

Anonymous

Anonymous // 01/01/2019

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“I need to commend the employees, especially Ariel, and the staff for the first time in our Dunkin Donuts store, located at 22722 State Rd 54 in Lutz, FL in more than a year. I am giving a great excellent review because I was so impressed by their professionalism, organization, attitude, supervision and prompt service which I experienced yesterday, March 22, 2025. The new team of employees are the best!!! That store, under the old supervision was the worse and they were failing the store in every was imaginable. They never had anything in stock, especially ice cream, and they had terrible attitudes and just did not care. This store made a complete turn around and I was so happy to go in there yesterday and feel great for the first time in a very long time. I know they will now succeed with the great staff that they have hired. They all made an excellent on me and I congratulated all of them before I left, especially Ariel who is an asset to your company. Thank you all for finally making the store the 'Best' one ever!!! From your good customer, Judy Romano in Land O' Lakes, FL.”

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Posted 1 year ago

“Have purchased DD extra extra creamer for years. Cost was 2.67 now 4.89! No way would it increase in cost that much. It’s Total corporate GREED!! I’m leaving it and changed brands. Bye DD”

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Posted 1 year ago

“EXTREMELY SLOW PEOPLE WORK THEIR”

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Posted 1 year ago

“I go in and the employees are speaking Indian to each other, no greeting or hello and they messed up charging me for a bag of ground coffee, they needed to void a wrong amount.”

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Posted 1 year ago

“I get munchkins donuts which is good and it was located in gas station I go there about 2 Times ( I guess ). So Great Bake!”

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Posted 1 year ago

“Worse service I have ever had! Attempted to order a decaf iced coffee. He told me I could use the Nouria self serve or he could make it. I declined. I then ordered a turkay sausage and cheese breakfast wrap. He said they don’t have turkey sausage. Said regular sausage is fine. Shopped in the store and when I came back for the order he said we don’t have decaf iced coffee. Questioned that but said fine . Just give me the wrap. Said he didn’t make it. WTH! Will never go back there again😡. DD on tower lane in Goffstown is the best”

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Posted 1 year ago

“I no longer patronize DD due the App. I've been a loyal customer for over 10 years, no longer. Can't convert my points since DD updated the app. My remedy is McDonalds for breakfast.”

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Posted 1 year ago

“Tried the new arrivals, the Very tasty kunafa flavors.. Moreover Quite well serviced by Miss Isha of Abudhabi branch Cornische 933. Thank you for your excellent service and polite behavior.”

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Posted 1 year ago

“This is our normal Dunkin and usually the service is fine enough but the guy at the drive thru today was especially rude for no reason. I realized they were out of what I was going to get and I asked him to give me a second to see what I would want instead when he snapped at me and told me to communicate better and continued to be short at the window. I try my best to be understanding because food service is hard but this was so unnecessary. He should not be working the window with that attitude.”

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Posted 1 year ago

“The girl in the Front desk 3/14 10am was so RUDE! She has the bad attitude, NOT ACCOMMODATING, MAKING CUSTOMER FEEL DISGUSTED.”

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Posted 1 year ago

“Donuts were ice cold and not dipped with enough glaze just dipped the top Nastiest donut I ever had”

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Posted 1 year ago

“Terrible service. You wait over 10 minutes and they become rude when you ask where your coffee is. Today I waited 11 minutes while they served the drive through. There were 4 girls working and not one was making coffee. I’d like to note that there was NOBODY in the store placing orders. Awful attitudes.”

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Posted 1 year ago

“Love Dunkin”

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Posted 1 year ago

“We went to the Juan Tabo location in Albuquerque. The gentleman behind the counter was rude. We talked to him and he didn’t answer us. When he gave us the receipt he actually threw it at us never will we go there again”

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Posted 1 year ago

“Watched my order sit on the counter and get cold before they called my name and put it out on the mobile order shelf.😤”

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Posted 1 year ago

“Never get orders correct, service is the slow. This is not my normal dunkin donuts but of any dunkin I've ever been to this is the slowest and unfriendliest service I've encountered. Drive thru line for coffee and donuts should not take over 30min....ever.”

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Posted 1 year ago

“3635 Philips Hwy is the worst ever and I travel through our Florida. Fully staffed and still waited for 25 minutes. People was not being served but yet can walk around with phones. Never again.”

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Posted 1 year ago

“The location 8650 49th St N has been “off” this week. We stop and get a large coffee, a large vanilla chai tea and snack bacon. Two days,including today, our drinks have been horrible. Today neither one was drinkable. Very disappointed!”

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Posted 1 year ago

“Devin was incredibly rude. Rolled his eyes multiple times and insulted me. They should not hire people who can't work without being rude. I will never return unless i hear he is no longer working. 1025 N 67th Ave Suite 5, Phoenix, AZ 85043”

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Posted 1 year ago

“Last week, I ordered a sourdough egg sandwich. It was so awful, I threw it out. The bread was gigantic, the egg was minuscule. Chess wasn’t even melted. I thought I’d give it another chance, today I got a bagel with cream cheese and egg, the bagel was so hard, I could not bite into it. Cafe con leche left much to be desired, it was all milk, gross!!!! I threw the bagel in the garbage. I will never go back to any Dunkin’, plus, it’s always dirty.”

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Posted 1 year ago

Dunkin' Donuts is rated 2.2 based on 519 reviews