DX Reviews

Name: DX
Rating: 1.20

1.2 Rating 2,442 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,442 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took the day off to receive package and stayed home all day. Then received an email saying they had tried to deliver passport. No knock or door bell so they never even bothered to try. Now have to take another day off. Would like to charge them for my time!”

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Posted 7 years ago

“The worst delivery company ever. Have had 2 lots of bathroom furniture delivered, multiple breakages in both deliveries. It seems they just throw the bathroom furniture around in the back of their vans. I will never purchase anything from a company that uses DX Delivery as their courier company. As others have said, would have given 0 stars if that was an option.”

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Posted 7 years ago

“absolutely shocking service! parcel was "delivered and signed for" which is absolutely wasnt. i asked for proof of delivery and they couldn't provide me with this, not sure the reason! customer service team was also no help, useless courier. avoid at all costs!!!”

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Posted 7 years ago

“Waited in all day (10 hours) for parcel to arrive. Didn't arrive. DX have lied on their tracking link and say they left a card through the door. They didn't (No one came near the house all day). Now I have no idea when or if they will try to deliver. I will never again buy anything from any business that uses DX as a courier. How do they get away with such appalling service??”

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Posted 7 years ago

“Horrible service!!! I have been waiting my documents from the home office for three days ! They left a card , arranged a delivery slot online for a morning session after paying extra fee!! However they turned up the day before the slot and obviously I was not there ! Now I don't know what to do ! No telephone customer service, only automated response! Absolutely careless company , not sure why the home office always uses such service!!”

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Posted 7 years ago

“Much like all the other reviews.. delivery slot between 7am-6pm trapped indoors the whole day in fear I would miss the delivery if I went out.. no one turned up.. whole day.. extremely poor service.. no one apologising.. have sent email no reply.. not sure what to do next.. likely to tell them not to bother and the company I bought the chair from can either refund me or use someone else to deliver... with so many bad reviews and my experience what the hell are they playing at?!?!?! Trading standards?”

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Posted 7 years ago

“Absolutely awful service - expecting a mattress to be delivered ordered from Mattressman, given a "between 7.00am & 6.00pm" time slot ( in itself pathetic), stayed in all day & nothing arrived. Had to take another day at home for delivery today which again came late in the day. Use at your peril !”

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Posted 7 years ago

“Abysmal. Paid for delivery on Friday, got a text and email to say it would arrive on the Friday, goods did not arrive until the Monday. When they did arrive (a selection of wood for a DIY project) there were multiple footmarks on the wood making them dirty. The tracking system does not update regularly enough to be useful. I have complained to the company and received no reply. Avoid at all costs.”

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Posted 7 years ago

“After giving date and time slot for delivery (with tracking number) they did not turn up. No communication for the failed delivery, waisted a whole day waiting. Telephoned DX , first time on hold for 7 minutes and get cut off. Second time after 27 minutes managed to talk to customer services, gave very poor excuse about the missed delivery. Very poor and disappointing service.”

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Posted 7 years ago

“Shocking!!! Tried delivering early without notice then i have to rebook to which again delivered early. Contact customer service who tell me its been booked for delievery completely missing the point i had made with them.”

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Posted 7 years ago

“I cannot believe that the passport office uses this company as its courier. I have been given 3 different dates for the delivery of my passport and I am still waiting. There is no-one to speak to and the tracking information is not being updated.”

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Posted 7 years ago

“Delivery did arrive on the date would not use it again the wors company ever”

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Posted 7 years ago

“Absolutely appalling service. DO NOT USE!!! Only automated telephone support available, impossible to speak to a real person. Only gives 6 or 12 hour delivery slots- completely unacceptable in this day & age.”

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Posted 7 years ago

“The right hand doesn't seem to know what the left hand is doing, automated emails notifying of a delivery date which turn out to be a work of fiction (and of course mean waiting in on multiple occasions), and now I have no idea whether I will actually receive my parcel or not at all. Really poor.”

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Posted 7 years ago

“Hopeless, just utterly hopeless. I ordered a part form Germany at the same time as I ordered a battery. The part from Germany was being delivered by DPD the battery was being delivered by DX. The part from Germany has arrived and I was given a one hour delivery slot. I am still waiting for the delivery from DX. Says it all really”

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Posted 7 years ago

“They need to teach their drivers to read or see, and someone to be available after 5pm Moday to Friday, for people who do not get deliveries due to incompetence. My delivery was urgently needed for Saturday so the delivery was booked for the Friday, have now been told that the first day they can deliver is Monday. So not available to me on Saturday. If a sign says Road but the addess is Crescent, how difficult is that. The house they tried to deliver to also had a sign on it saying Road. I tried to contact the CEO but even with his home address could find a phone number. His name and address is: - Lloyd Dunn 32 The Ridgeway, Rothley, Leicestershire LE7 7LE”

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Posted 7 years ago

“Drivers continually claimed to have tried and failed to make delivery but we have a record from phone and security cameras of everyone who comes to the gate so I could prove they lied. Take 3-4 days to re-arrange a delivery, do not give a time slot and then fail to turn up again and again. This happended to me 4 times in a row until in the end I asked the supplier to take the goods back from DX and I purchased what I wanted elsewhere. Worst courier service I have come across by a long way.”

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Posted 7 years ago

“Dreadful service - not fit for purpose In common with so many others, DX failed to deliver my passport on the scheduled date. I was promised next day, but they failed again. It was finally delivered on the 3rd day - but with no notification or feedback that it was on its way, it was lucky there was someone at home to receive it. The DX online website wasn't kept updated to reflect current delivery status. I made repeated attempts via email, twitter and messenger to get advice and feedback with little to no success. I also tried their chat line (not available) and phone (only pre-programmed telephone contact, no "real" person available). I contacted HM Passport Office re non-delivery, who transferred me to DX to speak directly to a contact - but instead got a recorded message which auto-hung up. DX must have got the contract with HMPO purely on the basis of lowest tender, certainly not on any measure of service quality. I finally received my passport 3 weeks after it was issued. In summary - avoid like the plague. One star is one too many.”

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Posted 7 years ago

“This has to be one of the worse delivery companies that I have used. I had a day off of work to wait for my delivery and got a text saying not able to deliver. The driver did not ring me to find my address which was the excuse that the company used. I then re arranged to deliver another day (and had another day off of work) and they did not even try to deliver my passport. Third time they did deliver. I tried to speak to someone but they only give you an email address. I have now had a letter which is just a standard letter that did not address anything in my complaint. Do not use this company! Just google their reviews.”

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Posted 7 years ago

“Arrange collection of a parcel on Friday before 5.30pm, it is now Thursday the week after and my parcel has still not been collected!”

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Posted 7 years ago

DX is rated 1.2 based on 2,442 reviews