“The company stands behind their customer service statement. My dogs loved the Earthbones but had some stomach upset after eating them so I contacted the company. They immediately refunded my money as stated. Anyone can advertise a product but to me a sign of a good company is their service after the sale.”
Hi Karen, thank you so much for your review!! We are sorry to hear our bones weren't a good fit for your pup, but sincerely appreciate you giving them a try. Glad to hear our customer service was able to help you get you, your refund with fast, friendly service!
“This company goes above and beyond helping their customers! I feel certain I must have driven Beau crazy with my repeated emails but was always greeted with such spectacular service every time! You are the absolute best!”
Hi Karen, thank you so much for your kind review!! We are always happy to help in any way we can, glad Beau provided above and beyond service for your and your pup! Thank you for being part of the Earthly Pet family!!
“My dog Remy should be writing this because he loves this company and the delivery not to mention the packaging. This company is above and beyond especially today’s world where you are lucky if you get your orders. I bought Milkbones for my dogs in the past but the ingredients can not compare nor the beautiful white teeth my GSD Remy has from chewing on Earthbones.”
Thank you so much for your kind words, Marilyn and Remy!! We love offering above and beyond customer service, and reviews like yours makes it all worthwhile!!
“I truly love all the products here! They are amazing and I trust the company completely.,I used to buy bully sticks from other companies, then I read about how when so many were tested, a great portion came back with bacteria. So sadly, I had to stop letting my 3 dogs have them and especially,when I read about the ones that had no smell, I found out they were bleaching them. I,was so happy beyond words, when I found the earthbones and how wonderful the bones were for my dogs teeth. Imagine how ecstatic I was when they came out with the bully sticks that were Maple slow cooked! Finally,I found a company that cares about animals, not only money! My dogs are so so happy and I feel so happy watching them enjoy these wonderful bones! I cannot be more happy and Thankyou so much for caring about our animals as much as us! Bless you all, really. My dogs are so happy and their teeth are great and in wonderful shape. I buy 50 at a time, put them in auto ship and freeze them because if they run out, we are all sad and miserable. I do feel their pain!This happened this past few months, now they are back and I keep telling my dogs that the man is coming with the bones to the door! They are waiting patiently, and really, this last month has been just awful without these amazing,maple bullysticks! The company was kind enough to write me and tell me they were back! Thankyou so much. I won't let my little guys run out again, it hasn't been good. At least I had the wonderful earthbones, but they crave the maple too. I totally get why! Thankyou again for,such a wonderful company with the best bones and treats that are made with healthy ingredients and with care.I hope everyone gets their dogs them, they will be so happy they did! I would,rather pay for these bones and their happiness, then vet bills! Thankyou again so very much!”
Hi Pamels, WOW!!! Words cannot express our gratitude, for your amazing review on our products and company as a whole. We are elated to be able to offer you and your pup awesome service along with awesome all natural products. So happy to hear our work is making a difference in your home. THANK YOU!!!!!!!!!!!
“My dog loves earthly bones and the customer service team has been incredible! When I first got the bones for my 4 year old chihuahua she refused to eat them. I wrote the company and asked for a refund and they responded quickly and gave me a full refund. Now 1 month later, my dog finally came around and ate them! After 1 week I noticed that her breath improved drastically and she absolutely loves the bones now. I am a super happy doggie Mom! The treats are healthy and they work.”
“My 14 year old Samoyed did not like the bones. I contacted customer service and was graciously refunded in less than 24 hours.
Excellent customer service”
Hi Eva, we are so sorry to hear your Samoyed didn't enjoy our Earthbones. We truly appreciate you giving them a try!! Our customer service team is always here to help, we are pleased they were able to address the problem quickly and efficiently.
“Excellent customer service! Bones arrived quickly and unfortunately my dog is an extremely picky eater, and she didn't like the bones (haven't found one that she does like). Within a few hours of sending an email I was refunded the entire amount.”
Hello Shelly, thank you so much for your review! We are sorry to hear our bones weren't a better fit for your beautiful pup! We appreciate you giving them a try and for your kind words!
I am so sorry to hear your pups were not happy with our Earthbones! However, we are pleased our customer service was able to help with your return and refund!
Hi Lara, thank you so much for your review! We are sorry to hear your larger pup didn't enjoy our bones. Glad your Pom loves them and our customer service was able to help!
Hi Norma, thank you for your review! We are so sorry your little guy wasn't a fan of our bones. It's our pleasure to offer our money-back guarantee for situations like yours.
“This looks like a great product, but my very picky eater would not touch it. One sniff and she said no. I think perhaps a little meatier or cheesier smell would do it for her.”
“Although my dog did not take to the bones, Earthly honored their guarantee and refunded me for the purchase. The quality and ingredients of the bones were something that I wished my dog had loved, but it's worth giving it a try because they stand behind their promise.”
Hi Chuck, so sorry to hear your pup didn't enjoy our earthbones, but thank you for giving them a try and for your awesome review on our customer service team!
“What a great company! I ordered Earth Bones for my two very senior dogs. The bones came promptly. Unfortunately I found that my old babies were not able to eat the bones-old tummy’s didn’t do well. I wrote customer service and they refunded my purchase price immediately. Super customer service. Thank you!”
Hey there Anne, thank you so much for your shout-out to our customer service team, we love making our customers happy, even if our bones aren't a good fit!
“The five star review is for customer service. My dog wasn’t at all interested in this product, and refused to eat them. I contacted the company and they gave me a full refund. I’m very impressed with their service. A+”
Hi Francesca, thank you so much for your kind words for our customer service team!! We are sorry to hear our earthbones weren't a better fit for your pup. Thank you for giving them a try!
Hi Renee, thank you so much for your review! We are sorry to hear your pup didn't enjoy our earthbones, but we are thrilled you enjoyed dealing with our company!
“This is a great company! I give them 5 stars for service. Unfortunately, my dog threw up both times he tried them. When I told Earthly Pet they immediately refunded my money and told me to donate the treats. There are very few companies I know that would do that.”
Hi Kathleen, thank you so much for your review!! We understand that not every dog will love our bones, but we truly appreciate you giving them a try. Glad we were able to make it right, and thank you for donating your unused bones!
