“Don't hesitate to try earthbones! I so wanted these to work for my Chihuahua, but he just took them and hid them. Sigh, even dipping it in peanut butter didn't work. I emailed earthbones and they quickly refunded my money and sent a great email. Thank you for letting me try your product!”
Hi Beverly, thank you so much for trying our product! I am very sorry to hear our bones weren't a great fit for your pup. Thank you so much for your company review!
“Although my small dogs didn't love earthbones, the team there took care of my return quickly and were so easy to deal with. I wish that my dogs DID like them, as I have spent $$$ on dentals...super nice company”
“I cannot say enough about the customer service at Earthbones. I ordered some bones for my pups through their website. They were timely in processing and mailing my order. Unfortunately the package was stolen from our mailbox along with some other gifts for Christmas. I reached out to their customer service and told them of my loss. They replaced my order at no additional cost. They totally surpassed my expectations. I cannot wait to see how the pups like the Earthbones. Thank you Earthbones for being a company that truly cares about it’s customers!!”
Hi Kathleen! Wow, thank you so much for your kind review! I am thrilled we were able to help with this unfortunate situation. Thank you for being a part of the Earthly family!
“Great company to do business with. Everything was handled beautifully.
I am sharing my purchase with a friend of mine, who is a real chewer. A little Papillon named Mickey.”
“I’m giving them 5 stars because of the great customer service when I asked to return them. My very fussy Yorkie did not like them and would not eat them. I wrote to the company right away and the they are giving me a full refund. Thanks earthbones!”
Hi Joan, thank you so much for giving our bones a try! We are so happy our customer service was able to assist you with your return, we appreciate your review!
“My dog didn’t like these bones and I was refunded immediately. This is the way companies should treat their customers. Thank you, I will let all my dog friends know about this company.”
“I contacted the customer service department when I discovered my
dog was unable to tolerate Earthbones. They promptly replied and graciously initiated a full refund. Excellent customer service.”
“I bought earthbones for my dogs. My lab would eat them so fast, even with supervision, that he would choke. I was afraid he would do damage to himself. I believe this is due to my dog and his need to eat as fast as possible and not due to the bones them selves. I emailed your company and you were fast, friendly, apologetic and efficient. I am very sorry they didn't work for us but believe they are a great product.”
“I purchased Earthbones for my 4 year old picky Afghan Hound and unfortunately he did not like them. I contacted the earthbone's customer service and was blown away by their response. They were sorry that my dog didn't like their product. They immediately issued a refund, and suggested that I donate or dispose of the remaining earthbones. Now THAT'S service!!”
“My Labradoodle ""Maggie Mae" loves the medium earthbones, but by mistake I ordered the wrong ones. I sent a note to Earthbones and they made up for my mistake without any charge to me. Excellent customer service. Maggie will be enjoying her Earthbones for a long time.
GMC in Las Vegas, NV”
“My dog loves these bones and the customer service is excellent. I accidentally ordered the wrong size on Black Friday. I reached out to customer service and within an hour they had arranged to send me the correct ones. Their customer service fixed my error! They have certainly earned a loyal customer in me.”
“I tried this product on my moms recommendation. Her dog was using them once a day, loved them and his breath smelled great. They are amazing at customer service and a much healthier product than most other products out there that claim to give your dog fresh breath. Thank you for being such a great company!”
“Really don’t know how to number the stars, my dog did not like the product but customer service was great!
Having one’s dog need to be “put under” to have his teeth cleaned is both unpleasant for him and expensive. In order to avoid that I go to great effort to keep his teeth clean. When I read ads for EarthBones they seemed like a good fit.
Our order arrived in a timely way.
Our dog, who eats anything, took the bone to his spot, chewed it into pieces and then left it. On day 2 he brought the bone to his mat and left it, there stepping over it all day. Absolutely no interest.
On Sunday evening I wrote to EarthBones explaining my disappointment and requested a
refund. On Monday morning I received a message acknowledging my disappointment and offering me a full refund. Communication was quick and professional. I’m sorry the product did not appeal to my dog because this is the kind of company I would like to do business with. Customer service was excellent. Maybe another time.”
“These bones weren't right for my dogs--who are older dogs. One of my dogs was able to break off a small piece and I was afraid she might get it lodged in her throat. My other dog couldn't break thru the density of the bone. They both gave up. They ae used to bones they chew and swallow. I liked their ingredients and thought it might be a good idea. Good customer service from your company.”
“I have four dogs, 1 with a very sensitive stomach. Earthbones have been perfect, because they can enjoy the same treat & they LOVE the bones. No smell, no mess, healthy and happy pups! Thank you for providing a super product.”
“I'm so sad that my dog did not like the bones. That did not hinder the wonderful customer service I received. When I let them know that Maggie wasn't a fan they immediately refunded my money. A great company and great customer service. Thank you”
