Easirent Reviews

1.2 Rating 947 Reviews
5 %
of reviewers recommend Easirent
1.2
Based on 947 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 50%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Easirent 1 star review on 21st January 2022
Anonymous
Easirent 1 star review on 27th October 2021
Anonymous
Easirent 1 star review on 8th August 2021
Ben McF
Easirent 1 star review on 16th July 2021
Anonymous
Easirent 1 star review on 22nd May 2021
Scott Gibson
Easirent 1 star review on 11th October 2020
KO
Easirent 1 star review on 11th October 2020
KO
15
Anonymous
Anonymous  // 01/01/2019
AVOID AT ALL COSTS THAT RENTAL CAR in Ft. Myers, FL !!! Its ripp off and SCAMERS. Dont be glad to see any deals online, you will be ripped off when you come there to pick up a car. We should read theirs review before we rented a car. I said them, that they are the worst rental car and personels I ever seen in my life.
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Posted 1 year ago
I wouldnt agree that Easyrent.ie is a rip off.ive rented several times from this company and they have been always good to deal with and efficient.always got my deposit refund etc.i'd recommend this rental car company.
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Posted 1 year ago
Orrible service, 45 min before they were ready to give us the car, nobody there, to check the car for damage whit us before we leave the garage and when we return the car (12 hours before the rent expired) we check again for damage and we leave the car in same condition as we get it. After one week they charge me 283 pound for a damage on the car and when I asked for more information and pictures of the damage they didn't answer anymore. Terrible call service with no answer and when they answer they hang up the phone. Now I understand why they got 1.1 stars on trustpilot. Stay away from this company!!
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Posted 1 year ago
SCAMMERS....stay away, don't be tempted by cheap internet search, you will pay more in the end. The worst experience hiring a vehicle I ever had, by a long way. - Arrived at the appointed time, no shuttle bus sent until I had someone call them with a local SIM card. - When I collected the vehicle I expected to pay the online reservation amount with the excess option etc. selected already. The person I collected from had offered some extra insurance to reduce the excess, which I declined. When I then paid by credit card the total had came up as £448 additional, which I queried and was assured it was a deposit. I was not given a copy of the invoice. - I was checking how to return the car at the end of the hire out of hours and noticed the invoice breakdown online, showing a payment element for 'Relax Zero' which they confirmed was a daily insurance charge, that the agent decided to add.....the £448 and not refundable. - Returning the car even was a problem. Out of hours meant dropping at an airport hotel car park, leaving the key there and getting a taxi to the airport. - The complaint procedure is all online and you may expect a reply in 6 months....seriously. Save yourself a nightmare and rent from anyone else but these scam artists. I only wish I'd read the reviews first as it's clearly their strategy to screw people over.
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Posted 1 year ago
I strongly suggest anyone considering Easirent to reconsider. Many people use comparison sites to find the best deal when renting a car and if Easirent operate in the location you are searching for there's a very good chance they will be the cheapest. But they are cheap for a reason. The cars will generally be a bit older (which is OK) but will often be dirty and have many dents and scratches. If you do rent a car from them, before you sign the paperwork do a walk around video using your phone in high resolution and in good lighting so you have something to fall back on later. EVERY little mark on the car should be recorded on the paperwork before you sign. They also save money by not training their staff who I have found to be extremely rude and unprofessional. I know a lot of people have had problems with deposits not being returned but actually I never experienced this and always had the money held on a pre-authorisation and never physically taken from my account. Maybe I was lucky. My main concern with this company is the customer service both at the hire location and head office. I have had an ongoing problem with them for literally months which I cannot get resolved which is hugely time consuming and frustrating. Which is why for me, I would prefer to pay a few pounds more and use a reputable company to hire a car from. I have never had problems with the major companies. One final thing, if you search this company on Companies House in the UK you will find they are in Administration but still trading. This should ring alarm bells for anyone that is requested to hand over a large deposit as there is a very good chance you will never see it again.
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Posted 1 year ago
bald tires broken rear strut filthy inside horrible service 90 minutes t get car no receipt when trurned
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Posted 1 year ago
I booked a van on 25th November 2020 for a house move scheduled on 6th December 2020 securing it with a deposit which the advisor insisted on. The day before my house move, Saturday 5th December, I received a text from Easirent informing me that my booking was cancelled and couldn't offer an alternative vehicle. It is now 5 weeks later and my £69 deposit still hasn't been refunded. I have attempted to contact "Customer Services" many times over the past month but only managed to get a reply 3 times. Each time I managed to get through the agent was less than helpful... Firstly, they argue that Easirent doesn't take deposits for which I have to prove that I made the payment from my credit card statement. Secondly, they argue that I cancelled the booking not them. After they look at their notes and accept that they cancelled the booking I am told that there is nothing they can do and I have to wait until it is processed! I still have no idea when or even if I will get my money back. Unprofessional and unhelpful, I feel like I've been scammed. My advice would be to steer well away from this organisation, they have caused me no end of problems and frustration. A real bunch of cowboys!
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Posted 1 year ago
Absolutely money-grabbing company when it comes to returning deposits. Takes months. I have rented cars for forty years often twelve times in a year and I used this company once before and never again. Not worth the hassle when you have to be bussed off-site, never mind the waiting and phone calls. I like to give all companies a fair crack of the whip, in the case of these chancers across the back they would get it.
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Posted 1 year ago
Look, just accept the fact that this is a chancer company. Still waiting since the 5th of November for return of deposit 2100.00. Never let this lot of the hook if they deduct money for damage, stay on their backs and demand to see repair bill and cost. Remember they cannot charge what they want. Rules and regs. Make sure you photo car, inside and out. Let the world know your opinion of this Easirunt company.
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Posted 1 year ago
Rental in Fort Lauderdale. We missed our rental because of the difficulty getting to the car rental. You have to take a second CITY bus to get to the rental. It was late at night, didn't seem safe and I couldn't lift my 50# bag onto the bus. Upon pulling up their website, they have a UK phone number. Well, I don't have an international plan to call. So, we decided to get a rental from another company. They will not refund the money because we did not cancel 6 hours in advance. Now, I understand policies but this is ridiculous. If you are going to use this company in FLL, make sure you know that you have to take a CITY bus to get there and don't prepay.
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Posted 1 year ago
Claim ref 107712‏ We are still waiting for an answer from you on what date we will receive the refund and what amount. It's been over a year! This is a scandal you ignore our posts. I am seeking prompt treatment of the matter
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Posted 1 year ago
Listen reviews are very helpful and I want to deter this company from making another dollar because they are a total rip off as I am writing I'm hurt that I didn't read the reviews before and I am more hurt that corona still hasn't taught us a lesson that we need everyone. Treat customers right that's why God took us away earlier in the pandemic. Dont forget all the businesses were closed down. Now I want to tell you of my horrible experience my husband rented a car and upon returning to the hotel we noticed a dent on the Passengers side it was too late so the next day I called the company a lady at a different location answered I proceeded to ask her how can I see an outline of the car just as we had rented it as in damage etc she said are you talking about the dent on the passengers side I was flabbergasted and happy at the same time because I tried to beat around the Bush to elicit that information from her without saying anything because i did not want them to blame us, so excited i asked 6 times maybe more to make sure i even asked if itwas a scratch and she said no . She also added that we had signed for the damage so we were relief. So upon returning the car my husband and his big mouth told them how we were stressed out about a damage we didnt cause and the representative aborted his Inspection on the driver side and scurried over to the dent on the passengers side and told us to our dismay that the dent wasnt there before. The manager came out and confirmed we were at fault. So we asked what was the DAMAGE he showed us a finger nail scratch next to the dent lol fc$$n scammers mighty God can ppl be so wicked so I asked him why didnt u account for the other much larger scratches on the front of the car seeing this one is so significant.I told him what the lady had said and he refused to call her and call her a "nobody" what an integrity the scumbag even called his buddy to confirm she was a "nobody" Anyways they havent reported it to the insurance and we are still waiting. we also contacted the lady who told us to send pictures as she would get to the bottom of it she was so scared I told her the truth cannot get her fired and God will promote her who the hell is man anyways she then confirmed that she did tell me it was a dent the way she was behaving I believe her superiors scared her when she put me on hold and kept asking what did they tell me. I advise you please do not rent from them read all the reviews on the internet cheap will cost you because when u go there they will give you triple the price u see on priceline or other agencies.
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Posted 1 year ago
I thought before I took out the hire I’d read reviews and all seemed good cheap deal and booked online, took £1500 deposit which was told is refunded on return of the vehicle, when I returned it the guy went out to check it and the office guy said I’ll process the return he came in and said the tyres punched? I’d just drove it 30 miles down the motorway the car also has tyre pressure monitor which was not on after arguing he said £225 for the tyre or they will take it out of my deposit I should of gone out to check it with him but got blind sided. I put it down to experience, however I’ve checked my credit card statement and as a lot on here have said my £1500 has not been returned, tried calling and left messages haven’t got through. I’ve only just realised this so I’ll be going into the office to sort it out. I chose them because they were the cheap but seems they are for a reason save yourself the worry and pay the extra
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Posted 1 year ago
6 weeks after returning the car I received a call from a debt collecting agency that I owed £124. I had exceeded the excess mileage by 60 miles, they added late charges and admin fees. No one had contacted me to advise me I owed money. Tried to ring customer services and it rings out. I have emailed the complaints department, no response.
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Posted 1 year ago
After almost 5 months, I still haven't received my £1,600 security deposit back. 5 MONTHS I hired a car from Easirent Heathrow for 3 months on 6th April 2020. I returned the car on 29th June and I am still waiting for my £1,600 deposit to be returned. They rarely answer their telephone and they never answer emails, comments on Facebook or on their online Chat. I finally got hold of a customer service agent 6 weeks and was told I was at the top of the list and would receive my refund within days. I'm still waiting. When I dropped the car off in Edinburgh I was told by Easirent's employee that the company was going bankrupt. As I they haven't had the decency to repay me the £1,600 they owe me or answer my emails etc, I can only assume this is true. They appear to have stolen my money.
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Posted 1 year ago
Jonal d If you’re going to deal with a representative Request to have Jonal D. To assist you. I know there’s a lot of bad reviews however, this gentleman was able to make my experience 5 star. I’ve had to rent cars on several instances in the past month. And Jonal has assisted me with the utmost courtesy. I’ve dealt with other clerks that didn’t go above and beyond. However Jonal always notifies his superiors on my delays and wait time to expedite my service. Not all clerks are the same and he represents this company in a professional level. I almost decided to never rent from these guys do to experiences with other staf members however he set the bar and i still continue to due business with easirent. You guys should commend him and give him a managerial position or raise.
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Posted 1 year ago
Jonal d If you’re going to deal with a representative Request to have Jonal D. To assist you. I know there’s a lot of bad reviews however, this gentleman was able to make my experience 5 star. I’ve had to rent cars on several instances in the past month. And Jonal has assisted me with the utmost courtesy. I’ve dealt with other clerks that didn’t go above and beyond. However Jonal always notifies his superiors on my delays and wait time to expedite my service. Not all clerks are the same and he represents this company in a professional level. I almost decided to never rent from these guys do to experiences with other staf members however he set the bar and i still continue to due business with easirent. You guys should commend him and give him a managerial position or raise.
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Posted 1 year ago
A complete fraud. I rarely review anything but when i see the name Easirent my immediate reaction is to try to warn people to RUN as far as they can from this dreadful rental company. They tempt you with low fees, but once you are signed up they get your money through completely unfair charges. I would not be surprised if it was exposed that their staff are incentivised to add any possible unfair charges to your bill. And later there is a non existant ability to contest their unfair charges. AVOID EASIRENT AT ALL COSTS.
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Posted 1 year ago
Easirent in my opinion is a complete rip off. I would strongly advise unsuspecting rental users to avoid and use an alternative rental company. They will get your money through unfair charges with no ability to challenge or contest. What seems like good value at the beginning ultimately ends up costing a lot of money through additional costs.
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Posted 1 year ago
Professional Scammer! Don't be attracted by the cheap rental price. Use other car company with reputation or you ended up will be charged even more!!! I booked a Ford Fiesta online at Heathrow Airport with around 1200 GBP for two month. When I arrived Heathrow, I found that this car rental company is not near the airport!! It is actually not at the airport. You have to take bus to there. When I arrived this company, I just found that the conversation of the staff look like the scammer. They first asked me to give the credit card to him and hold my credit card. Then, they asked me to pay 2320 GPB for a full insurance!!! or I cannot drive the car. I said I would like to cancel the booking and they don't allow me to do so. Since this is the first time I drive in London. Ok Fine!! Two months later, I dropped the car, the staff said everything is fine and I think everything would be alright. However, two days after I dropped the car, my credit card has been charged for 525 GBP without any reason/notice. I ended up called the credit card company for cancelling the card and asking for a refund. This company is a well-prepared scammer and fraudulent!!! Beware!!!
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Posted 1 year ago
Easirent is rated 1.23 based on 947 reviews