Ebay Reviews

Name: Ebay
Rating: 3.06

3.1 Rating 4,165 Reviews

52 %

of reviewers recommend Ebay

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3.1

Based on 4,165 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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154

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ebay do not care about sellers, only buyers, even if you have 100% positive feedback, and its obvious the buyer is at fault, ebay don't care, as they will just take your money.”

Helpful Report

Posted 5 years ago

“I have been a loyal customer of EBay for over 10 years. I purchased an item from a merchant who charged me via PayPal and then charged me again via Zelle, claiming the PayPal charge never went through (I know, my fault but I was desperate for the item and not thinking clearly). I never received the item. I reported to ebay, who will not cover the PayPal purchase via their ebay guarantee without contacting the merchant. However the fraudulent merchant was removed from Ebay and they closed the request because I had no other way to contact them. I never received the refund. Today after an hour research I finally was able to contact Ebay through a messaging application. Ebay does not offer a phone number for client help. Ebay said that they closed the case and could not refund me. Mind you I placed the order through Ebay and I did not choose this merchant on my own and that they are supposed to have money back guarantee. It is not my fault this merchant was fraudulent. This is their responsibility for having fraudulent merchants selling merchandise on their site. Integrity is unknown to Ebay and its merchants - they suspended the merchant's account but did not help me. I warn you do not order from Ebay or you will end up having your money stolen from you.”

Helpful Report

Posted 5 years ago

“I have been a loyal customer of EBay for over 10 years. Back on 01/03/2021 I placed an order for three items with 3 different merchants. Two or so hours after I placed the order , I received a disturbing email from Ebay stating that one of the merchants was fraudulent and that the merchant was being removed from Ebay and that I would be receiving a refund. Based on that information I canceled the order from the other merchants and received a refund right away. However on the fraudulent merchant that was removed from Ebay I never received the refund. Today after an hour research I finally was able to contact Ebay through a messaging application. Ebay does not offer a phone number for client help. Ebay said that they would try to contact the merchant and that if the merchant did not refund the money they would investigate and decide wether or not to refund me my money . Mind you I placed the order through Ebay and I did not choose this merchant on my own and that they are supposed to have money back guarantee. It is not my fault this merchant was fraudulent. This is their responsibility for having fraudulent merchants selling merchandise on their site. I told the Ebay representative to close my account and to keep the money. Ebay are crooks. You have my word on this and my Ebay user name is lugojosea and my email associated with Ebay is tony131065 at aol.com . Integrity is unknown to Ebay and its merchants. I warn you do not order from Ebay or you will end up having your money stolen from you.”

Helpful Report

Posted 5 years ago

“Two sellers scam me one didn’t sent me my order the other sent me something that was not my order and Ebay suspended my account without reason . I tray to fox the problem and was imposible to speak with nobody and chatting was horrible they walk away without any answer to me . So the charge my CCard but i never get my stuff and I’m Not able to do nothing or contact the seller nether . So I hope my bank find the solution for this scammers .. they don’t even let me close my account . This is unbelievable!”

Helpful Report

Posted 5 years ago

“They are running their own scam. Imagine that you bid $200 for an item and set an automatic max bid at $500. Then , one other person bids $510. But.... retracts the bid. The bid should go back to $200 right? Well apparently at eBay it would take your max bid. They get a percentage of the sale. Well they just got payed a lot more. I asked for a copy of bidding history for the item I won. They refused to give it to me. I smell class action.”

Helpful Report

Posted 5 years ago

“Horrible customer service a decade ago and worse today! I hate eBay!”

Helpful Report

Posted 5 years ago

“As a seller, you can't appeal a return request....until after they've returned the item. What world do these people live in... 0 protection. Buyer has broken an item and I was unable to refuse the return...”

Helpful Report

Posted 5 years ago

“eBay once again proved they do not care about or protect their sellers. I pay over $1,000 a Month in eBay fees and yet when a customer try’s to scam you knowing that eBay ALWAYS sides with the buyer, eBay proves their unwillingness to help or protect a seller. I had a customer buy a $25 item and paid $2 for regular shipping(tracking would have been $15 for a $25 item) I shipped the item the next day and as per regular mailing service it was stated the item should arrive within 7-10 days. On the 8h day the customer left positive feedback saying thank you (for which is the exact same feedback he leaves for all his purchases) which acknowledges the receipt of the item. Another two weeks had passed an the customer now opened a case asking for a refund stating he did not receive the item!! I contacted the buyer asking him to please confirm the receipt of the item and informed them that the had already left positive feedback acknowledging the got the item, for which the customer stated they get a lot of items and where just going through all their purchases and could not find the card and MUST HAVE LEFT THE FEEDBACK BY ACCIDENT.....after all the common sense info was giving to eBay they stated it would take 48 hours to investigate and make a decision, well it took them 6 Hours to fully refund the customer and once again stiff the seller. EBay gives out refunds of YOUR MONEY like candy on Halloween. I’m finally done will eBay and will be closing my account.”

Helpful Report

Posted 5 years ago

“I was born not to order from you guys the exact word they used was shady but I did anyway. I saw an outdoor heated shelter for cats that I needed right now so I purchased it. Only then did you let me know it was coming from China would not be here till the middle of february. I immediately canceled and it said no already shipped. I believe shady was the correct word they used”

Helpful Report

Posted 5 years ago

“I ordered a beautiful snowglobe for my mother on the 4th of December. They tried delivering on the 22 and I missed it. I picked up at the drop off point, opened it up and it was completely destroyed. And I know for a fact that is was broken for a while because the water had all dried up so I don’t even know when it was damaged. I have attempted several times to return or to contact help but it was very difficult and only caused me and my husband stress. I am very disappointed and angry that I will not get my money back, over $100. I will not be buying from eBay again and I give a very poor review of the services.”

Helpful Report

Posted 5 years ago

“had to call them 20 times to explain the same thing and they never do their job”

Helpful Report

Posted 5 years ago

“Hey buyers! Want to know how to borrow a seller's items (especially electronics) for a few weeks, even if the seller doesn't allow returns? Under Ebay's Money Back Guarantee Policy, you can keep the item for up to 30 days and then falsely claim an item wasn't as described and a seller has to refund you or make you return the item and you'll still get a refund! Regardless of whether a seller files a report to the Trust and Safety Department against the buyer, they still have to be refunded. The worst punishment a buyer can get is just not being covered for claims anymore. Spoke with customer support and they admitted they were aware of the problem. I would recommend staying away from this company if you're a Seller. And if you're a buyer- why buy off Ebay? Cheaper sites to buy off like Aliexpress (they tend to carry the same stuff), and Walmart & Target probably have what you're looking for. Also, mobile marketplace apps like Mercari/Depop have nice modern interfaces, people selling things for cheaper.”

Helpful Report

Posted 5 years ago

“Apparently was delivered to me but I've not got it? I also live in a close, no proof of it being delivered to MY DOOR , but case still closed..... Try amazon, you won't have any this rubbish.”

Helpful Report

Posted 5 years ago

“EBay no longer has good customer service they need live people to talk to to address your needs”

Helpful Report

Posted 5 years ago

“Bought and paid for item from seller robbus513402 on E-Bay. Never was delivered. Fedex said it was delivered, but to a different address other than my address. Made contact with E-Bay and seller, nothing was done. No refund, -Bay closed the transaction and could not leave feedback. It is a gamble to buy on E-Bay”

Helpful Report

Posted 5 years ago

“Never received item. Seller just stalled and stalled. Asked ebay for help and no help there. Filed despite with credit card company and soon as ebay got notification they closed the case for request to get money back. I have purchased hundreds of items over the years but recently nothing but problems with sellers that dont have the item you pay for. This will finish my relationship with ebay for good.”

Helpful Report

Posted 5 years ago

“Pierre Omidyar Pierre Omidyar founded online auction firm eBay in 1995 and now serves on the company's board. In 2002 eBay bought online payment company PayPal and spun it off in 2014. Omidyar currently owns 5% of eBay and 6% of Paypal. GREAT INFORMATION !!!!!!!!!”

Helpful Report

Posted 5 years ago

“I reached out in terms of a return for damaged boots and neither the seller or ebay helped. They don't want to return my money or send a new pair of boots. I looked up the company I bought from and they have several different addresses and different numbers SOLD BY commtelsystems ------- BE AWARE WITH THIS COMPANY..... EBAY did not want to help either so they will let you loose your money........”

Helpful Report

Posted 5 years ago

“If you are buying on EBay, than no problem at all. However, if you are selling on EBay, I would choose a different outlet. Customer service is very hard to deal with. No one can answer questions and you will be pushed off onto other people which ends up being an endless cycle of explaining your issue with zero help. I do not recommend selling on eBay.”

Helpful Report

Posted 5 years ago

“They don't do anything to help when someone commits fraud. Their supposed customer service is people who sit on the other end and humor you by acting as if they are listening. They are not a business they are Co-conspirators to fraud. I don't understand how some many people have been ripped off and nothing can be done.”

Helpful Report

Posted 5 years ago

Ebay is rated 3.1 based on 4,165 reviews