Ebuyer.com Reviews

Name: Ebuyer.com
Rating: 4.74

4.7 Rating 53,538 Reviews

96 %

of reviewers recommend Ebuyer.com

Company Reviews

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Metrics

4.7

Based on 53,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0371 521 3300

Email:

Scott@ebuyer.com

Location:

Howden, East Yorkshire United Kingdom
DN14 7UW

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Ebuyer.com 1 star review on 29th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Ebuyer.com 1 star review on 25th May 2025

Mary John

Ebuyer.com 1 star review on 9th May 2025

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Ebuyer.com 1 star review on 14th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good products at great prices. only down side the customer service is shocking and not helpful at all. Other than that it was good”

Helpful Report

Posted 10 years ago

“Was dissapointed about some of the items not in stock.”

Helpful Report

Posted 10 years ago

Hi Robert, I'm sorry to hear this. If there is anything I can help you with please let me know. Perhaps I can help you find another product? My email address is scott@ebuyer.com Thanks, Scott

Posted 10 years ago

“Sir/Madam, I'm rather surprised and disappointed that you have charged me for the delivery of the 4 8GB Toshiba Transmemory USB 2 memory drives. Your email clearly states "FREE DELIVERY" and there is NO option for that in the final checkout. I refer you to your email Order Acknowledgement (#22475941). I am not impressed and I am going to warn my friends to be vigilante of yur practice. Otherwise I have No complaint whatsoever about eBuyer in my dealings with you as a guest or a member. M Ngui”

Helpful Report

Posted 10 years ago

Hi Matthew, The free delivery is for orders over £49.99 I believe. If the email specifically states there is free delivery on these products, please can you forward it over to me so I can check it out? If this is the case for free delivery on these products then it should've let you select free delivery at checkout over 5 working days or whatever it states on the email. You also needed to be logged into your account before adding the items to your basket. My email address is scott@ebuyer.com Thanks, Scott

Posted 10 years ago

“The default option on delivery should be 0-5 days if the item(s) qualify for free postage.Then if next day delivery is required opt for payment. I quit and got annoyed, not only a sale was nearly lost but any subsequent sales also. A small point, in your mail please call me Eddie not Edward or John, mum is to blame!”

Helpful Report

Posted 10 years ago

Hi Eddie, I'm not sure what you mean here? The delivery option of 5 working days is free and it highlights the other delivery options along with the price when you add the items to your basket. Let me know if you need anything else. My email address is scott@ebuyer.com Thanks, Scott

Posted 10 years ago

“I had problems with the billing and shipping addresses. I was finally told that the problem was because I was using a business card on a home account. this was obviously my error but it would have been good to have been told earlier that this was the problem as it wasted several days.”

Helpful Report

Posted 10 years ago

Hi Elaine, Sorry for the trouble that this is causing you. I have just been on the order and can see an email was sent shortly after the order was placed. Do you still require the order? You billing address just needs to match where the card is registered and you can have it delivered to a different address if you require. Drop me a message with your contact number and best time to call and I will do so. My email address is scott@ebuyer.com Hopefully I can get this sorted for you. Kind Regards, Scott

Posted 10 years ago

Helpful Report

Posted 10 years ago

“On the face of it eBuyer.com is a competitive site but for this purchase I found it difficult to trace the product, a baby monitor, perhaps not a popular product for the company's customers. More worryingly my daily news email said I had been credited a free next day delivery token. But when I purchased the product this was not forthcoming !”

Helpful Report

Posted 10 years ago

Hi John, I'm sorry that you had trouble finding this particular product on our website. If you can let me know what words you typed in to our website, I can find out why it doesn't bring up these details easily. With regards to the free delivery tokens, you need to make sure you are logged into your account first then add the items. Once this is done, you should be able to selected free next working day delivery. Any problems then just give me a shout. My email address is scott@ebuyer.com Thanks, Scott

Posted 10 years ago

“free delivery to the UK is not correct as i was asked to pay delivery”

Helpful Report

Posted 10 years ago

Hi Noel, We do offer free UK delivery on orders over £49.99 when placed on 5 working days. Unfortunately, deliveries to Northern Ireland do have a charge due to the contract that we have with our courier. Sorry for the trouble caused by this. Kind Regards, Scott

Posted 10 years ago

“What can I say? Preety standard and fast procedure, bargain price, I just wish I didn't have to register in order to purchase. Thumb Up for a clear newsletter choice.”

Helpful Report

Posted 10 years ago

“Payment screens are not easy to navigate”

Helpful Report

Posted 10 years ago

Hi John, Sorry for the trouble caused. Please feel free to drop me an email with some pointers so I can get these sent over to be looked into and hopefully we can improve this. My email address is scott@ebuyer.com Thanks, Scott

Posted 10 years ago

“I would have given more stars if Ebuyer added the VAT on the item you are viewing and not adding it to the last part of the sale.”

Helpful Report

Posted 10 years ago

Hi Ken, I think you may have been looking at the business site as this shows the prices ex VAT. If you go onto our website and look in the top right, you can toggle between 'visit business site' and 'leave business site'. When you are off the business site, the prices inc VAT on the display. I hope this helps. Thanks, Scott

Posted 10 years ago

“bought loads from them but can never get into their account as they do not recognize me next time I quite often get fed up and order off other firms goods are good but not customer relations”

Helpful Report

Posted 10 years ago

Hi John, Please can you send me your account number in an email so I can get this looked into? What messages are you receiving when you try to log in? Hopefully I can get this resolved for you so it doesn't happen again. My email address is scott@ebuyer.com Thanks, Scott

Posted 10 years ago

“bought loads from them but can never get into their account as they do not recognize me next time I quite often get fed up and order off other firms goods are good but not customer relations”

Helpful Report

Posted 10 years ago

“bought loads from them but can never get into their account as they do not recognize me next time I quite often get fed up and order off other firms goods are good but not customer relations”

Helpful Report

Posted 10 years ago

“bought loads from them but can never get into their account as they do not recognize me next time I quite often get fed up and order off other firms goods are good but not customer relations”

Helpful Report

Posted 10 years ago

“I do not see why I should enter my phone number to be able to buy an item, as my phone is ex directory, and I do not give out the number, to try and cut down on unsolicited calls. appart from that, no problem.”

Helpful Report

Posted 10 years ago

Hi John, We ask for you to provide a contact number just in case we need to contact you should anything go wrong with your order. We do not give this out to anyone and we do not call you to catch a sale. Sorry for the trouble caused. Scott

Posted 10 years ago

“Having to reorder again account balance is a huge problem if you want to use PayPal to checkout so they do need to fix their payment system to be more effective but good overall in terms of service and quality of products”

Helpful Report

Posted 10 years ago

Morning Jamie, I'm happy to hear that you are satisfied overall with our service and products. Please can you email me with some more details of this issue regarding account balance and Paypal so I can pass it over to the development team to look into. My email address is scott@ebuyer.com Thanks, Scott

Posted 10 years ago

“Ordering was a bit of a pain as the first attempt failed so I was not sure my money had been taken from my account. After my second attempt all was okay but due to the time this process has taken I have now missed next day delivery on my items. The next day delivery is misleading as I was hoping to get my hard drive the day after I ordered before 11pm only to find that actually it would not arrive until a day after this which was a bit disappointing. Aside from all this Ebuyer offers good value for money, I reserve feedback on the entire service as only just ordered so can not comment on delivery it after care and customer service. Thank you.”

Helpful Report

Posted 10 years ago

Hi Julie, I'm really sorry for the problems you experienced when placing the order but I'm glad to hear that you go the order placed, regrettably not in time for the date you wanted. I can see your order is due for delivery today so please feel free to drop me a message if there is anything you need. My email address is scott@ebuyer.com Thanks, Scott

Posted 10 years ago

“It's functional, but a bit "unintelligent" and product descriptions are inacurate. Example: 5ms response rate monitors are in 2ms grouping, and if I sort by price, after a further selection it goes best to (suposedly) most relevant. Also I am missing expert reviews and 2 minute function and feature videos.”

Helpful Report

Posted 10 years ago

Hi Christian, Thanks for the feedback. I will pass this over to the developers and product team. Please feel free to email me with the product code/category so I can narrow this down. My email address is scott@ebuyer.com Thanks, Scott

Posted 10 years ago

“I do not like the fact that - 1. You have to set up an account (for a one off purchase??) 2. You have to give your date of birth - Why??”

Helpful Report

Posted 10 years ago

Hi Victor, I'm sorry that you feel this way. Its just a standardised registration process and only needs to be done once upon creating an account. We ask you to register an account for security purposes and we can keep you update with offers etc... If you email me your account number, I will remove you from the mailing list if you prefer? My email address is scott@ebuyer.com Kind Regards, Scott

Posted 10 years ago

Ebuyer.com is rated 4.7 based on 53,538 reviews