Ebuyer.com Reviews

Name: Ebuyer.com
Rating: 4.74

4.7 Rating 53,540 Reviews

96 %

of reviewers recommend Ebuyer.com

Company Reviews

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Metrics

4.7

Based on 53,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0371 521 3300

Email:

Scott@ebuyer.com

Location:

Howden, East Yorkshire United Kingdom
DN14 7UW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Usual keen prices and simply ordering process. But. I have a 'free next day delivery token' supposedly added to my account. Still can find no way on invoking this offer, and so am having to wait 5 days for the 'normal' free post and packing.”

Helpful Report

Posted 10 years ago

Hi Peter, To use the free shipping token you just need to: Log into your account, add the items to your basket and check out using credit/debit card. You should be able to select free next working day delivery when you have free shipping tokens. Let me know how you get on. My email address is scott@ebuyer.com Thanks, Scott

Posted 10 years ago

“hidden charge”

Helpful Report

Posted 10 years ago

Hi, Please can you email me with the details of this hidden charge and I will look into this for you? My email address is scott@ebuyer.com Kind Regards, Scott

Posted 10 years ago

“after much confusion on my part all seemed to go well with my order Thanks”

Helpful Report

Posted 10 years ago

Hi William, I am happy to hear that everything seems OK with your order. Let me know if you need anything. My email address is scott@ebuyer.com Thanks, Scott

Posted 10 years ago

“the first time shopping with this company.lets hope we can do business for a long time.”

Helpful Report

Posted 10 years ago

Hi Riddel, Please get in touch if there is anything you need and I will do all I can to help. My email address is scott@ebuyer.com if you need it. Thanks, Scott

Posted 10 years ago

“An honest review, your prices are good but the penalties for delivery charges to N Ireland are ridiculous! If delivery was included I for one would purchase more from you!”

Helpful Report

Posted 10 years ago

Hi Vincent, I'm really sorry for the annoyance caused. Unfortunately, due to the current contract that we have with our main courier, this is the price for delivery to N.Ireland. We are always looking to improve our delivery service and this has been noted for feedback. Thanks, Scott

Posted 10 years ago

“When trying to pay with a credit card, clicked on Master card but page locked up, then had to pay with paypal”

Helpful Report

Posted 10 years ago

Hi David, I'm sorry for the trouble caused here. Are you able to send me over some more details when you get the chance? Perhaps specific error messages? My email address is scott@ebuyer.com Thanks, Scott

Posted 10 years ago

“Boring website prices are higher than most disappointed i actually had to use them”

Helpful Report

Posted 10 years ago

“Boring website prices are higher than most disspointed i actually had to use them”

Helpful Report

Posted 10 years ago

“Boring website prices are higher than most disspointed i actually had to use them”

Helpful Report

Posted 10 years ago

Hi Matthew, Sorry that you feel this way. Please feel free to let me know what improvements could be made with regards to the website. My email address is scott@ebuyer.com Thanks, Scott

Posted 10 years ago

“So far so good lets wait till my order arrives.”

Helpful Report

Posted 10 years ago

Hi Marek, Let me know if you need anything. My email address is scott@ebuyer.com Kind Regards, Scott

Posted 10 years ago

“When using the website there are way too many options I typed in Desktop PC and got 65 pages of bumph”

Helpful Report

Posted 10 years ago

Hi Brian, You can use the filters on the left hand side where you can filter options such as price and brand etc... Thanks, Scott

Posted 10 years ago

“Why does it state free delivery on orders over £49.99, and yet charges me over £13 for delivery.”

Helpful Report

Posted 10 years ago

Hi Norman, The free delivery is over 5 working days. Looking at the order, it seems you have selected next working day which there is a charge for and this shows up at checkout stage. Sorry for the confusion. Scott

Posted 10 years ago

“Good prices, but doesnt mention shipping costs untill after you place your order, which is a bit offputting as this puts the price up higher than what is advertised on the order total page.”

Helpful Report

Posted 10 years ago

Hi Daniel, This seems strange as the delivery option, with prices, needs to be selected at checkout stage before you can process the order. Please can you email me so I can send you a screenshot to show this for future use. My email address is scott@ebuyer.com Thanks, Scott

Posted 10 years ago

“There were a few elements to improve on. After putting items in my basket I then signed up. Then clicked on my basket and clicked to go to the checkout. It then told me my session had expired (in approximately 90 seconds since signing up) and then put me back on a product page. When entering the billing address the header on the page said Shipping Address which caused some confusion. I clicked Deliver to this address which took me to the next page. I realised that I still had my name as the billing as well as the shipping but the was no way back to change this. Once I had placed my order the guy I was speaking to on the phone told me to click the continue shopping button. This was not apparent as the size of the adverts on the page were so large that the button was off the screen (even at 1920 x 1080). Hope it helps”

Helpful Report

Posted 10 years ago

Hi Stephen, Thanks for getting in touch and I'm sorry for the trouble that this has caused you. Please can you email me if this happens again in the future so I can let the development team know. If you could provide screenshots at each stage, that would be great. My email address is scott@ebuyer.com Thanks, Scott

Posted 10 years ago

“A real hassle to pay, had to try 2 cards before it would be accepted and both accounts have sufficient funds. Nearly purchased elsewhere !!”

Helpful Report

Posted 10 years ago

Hi Sarah, We've had some issues recently that is being sorted so I'm really sorry for the hassle that this caused you. Please can you provide any details that would be helpful to pass over to the development team? My email address is scott@ebuyer.com Kind Regards, Scott

Posted 10 years ago

“I'll need to wait for delivery until I can judge the service overall.”

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Posted 10 years ago

“I'll need to wait for delivery until I can judge the service overall.”

Helpful Report

Posted 10 years ago

Hi Bob, Please feel free to get in touch if you need anything. My email address is scott@ebuyer.com Kind Regards, Scott

Posted 10 years ago

“Took 3 attempts over a couple of hours for the card payment system to work.”

Helpful Report

Posted 10 years ago

Hi, I'm really sorry for the trouble that this caused you. We have had an issue over the last few days that is being looked into and hopefully will be sorted. Please can you send over any details to me which will be vital feedback for the future. My email address is scott@ebuyer.com Thanks, Scott

Posted 10 years ago

“Cheap prices and good delivery times, but the payment system is terrible and not at all clear; did not inform me of what was wrong about the card details despite several times inputing it. Had to resort to paypal instead.”

Helpful Report

Posted 10 years ago

Hi Kevin, Thanks for getting in touch. I'm really sorry to hear that you've had issues trying to pay on our website. Did you receive any error messages or can you recall the specific page that this was on? Any information would be great if you wouldn't mind emailing me when you get the chance. My email address is scott@ebuyer.com Please feel free to email me if there is anything you need. Thanks, Scott

Posted 10 years ago

“Generally I am very happy with ebuyer as they usually have what I'm after at a very reasonable price. Unfortunately on this occasion the laptop I'm after they don't stock and there is nothing in comparison anywhere near the price I can get it -of all places- currys! :(”

Helpful Report

Posted 10 years ago

Hi Clive, I'm sorry to hear this. Please can you send me the product quick find code and I will check with the product team to see if we do have anything similar in terms of spec and price. My email address is scott@ebuyer.com Thanks, Scott

Posted 10 years ago

Ebuyer.com is rated 4.7 based on 53,540 reviews