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Ebuyer.com Reviews

4.7 Rating 53,543 Reviews
96 %
of reviewers recommend Ebuyer.com
Company Reviews Questions Metrics
4.7
Based on 53,543 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Read Ebuyer.com Reviews
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Phone:

0371 521 3300

Email:

Scott@ebuyer.com

Location:

Howden, East Yorkshire United Kingdom
DN14 7UW

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Michael
Verified Buyer
“Absolutely terrible service. Rubbish website with little bugs that make using it very annoying, e.g. saving a wish list doesn't save the quantity so if you put it in to a basket you then have to update every item with the quantity if more than 1, tagging/categories for items is inconsistent so filtering things doesn't always show all the items that apply. Prices fluctuate constantly, every day over roughly a week something I was looking at was a different price. Called to ask about a laptop part, guaranteed I'd get a call back that same day. No one ever called back. Made an order for over £3000, cancelled by ebuyer out of the blue, not given any time to resolve the issue, and all items including low stock items put back for others to buy. I called up to ask if they can reserve the items or speed up sorting the issue but no. So as you might expect, one of those items, a £1000+ laptop with only 1 in stock was bought by someone else in the meantime. Now it's discontinued. Except, this wasn't updated on the website, so it still showed as in stock and I was able to purchase it and pay for it, with a confirmation that payment had been taken and processing for delivery started. Not so eager to contact me though that the item wasn't actually in stock, I had to find out by chance when I went on to live chat to ask about a different issue - links not working in the order tracking page. Still no email about the out of stock item hours after. It seems that they planned to just deliver what they had and let me know later about the rest. The order was split in two deliveries, the items that were coming with the laptop were also not going to be delivered because of this issue even though we paid extra for next day delivery. Also they can't call me to notify me of the issue because they are 'an online company', despite me talking on the phone with them numerous times. Used live chat to complain about the terrible service, no acceptance of wrong doing, no offer to compensate, you could tell the person I was talking to just wanted the conversation to end, putting in no effort to be helpful. He said he'd email me tomorrow to let me know what my options are, will see if he actually does...I doubt I'll use them even if they offer me a discount. I would not recommend you wasting your time and giving money to a company that will make no effort to treat you well.”
Helpful Report
Posted 9 years ago
Christopher
Verified Buyer
“a simple transaction made extremely difficult by ebuyer staff giving out wrong information, it must be a business account because of the numbers, we cannot deliver when we have said, we will give you free delivery, it cost too much can you pay £20, we cannot process your order after asking for payment in this fashion, 24 hours later no order lots of stress and unhappy people, if you where a small business you would be unemployed, if there was another option i would not even have bothered giving you the business as your company and staff attitude towards customers spending £1700 is absolutely atrocious you should be ashamed of yourselves asking people to write reviews for such poor service !!!!”
Helpful Report
Posted 9 years ago
Scott
Verified Buyer
“bought online, paid online, order accepted. one minute later, order cancelled by ebuyer. Useless.”
Helpful Report
Posted 9 years ago
Andrew
Verified Buyer
“Have been using eBuyer for years, both for personal and business use, and never had any problems. Fast delivery and always easy to sort out any issues if there are any.”
Helpful Report
Posted 9 years ago
Barry
Verified Buyer
“business site is not geared up for business purchases properly. No facility to add an order number or order reference”
Helpful Report
Posted 9 years ago
Gerald
Verified Buyer
“You quoted free delivery but charged £10”
Helpful Report
Posted 9 years ago
Aleksander
Verified Buyer
“I was surprised that in order to buy a printer I have to give all my personal details including my date of birth. Does my age anything to do with a processa of buying a printer?”
Helpful Report
Posted 9 years ago
P.
Verified Buyer
“Asked for an item to be delivered the next day and the courier attempted and never left a card or notification of attempting delivery. I called and the ebuyer customer service person was very unhelpful!!!! Never using them again as I lot more money instead of saving!”
Helpful Report
Posted 9 years ago
David
Verified Buyer
“Having spent 30min on the phone with customer service trying to login they finally told me nothing could be done!!! It must be my computer try another one, I did another company. Would you wish to do business with this company, NO”
Helpful Report
Posted 9 years ago
Andrew
Verified Buyer
“Cancelled my order with no reason as to why?? Now I have to wait 5 days for the money to go back on my card! First and LAST time using ebuyer.”
Helpful Report
Posted 9 years ago
Olna
Verified Buyer
“Easy to use site and great prices”
Helpful Report
Posted 9 years ago
Musa
Verified Buyer
“It was a very easy process from finding the product required and placing the order. Great stuff”
Helpful Report
Posted 9 years ago
John
Verified Buyer
“Did not honour warranty. Good prices, fast delivery, problems if you have to return an item.”
Helpful Report
Posted 9 years ago
Paul
Verified Buyer
“Having previously paid for next day delivery when I needed an item urgently to take abroad, they failed to deliver. Compensation for me driving a 90 mile round trip to source the item elsewhere was refused as part of their Ts & Cs but I was told a £10 shipping credit for a future order had been applied to my account. When I tried to apply it, I was charged £1.51 shipping. That means sending Micro SD card I need quickly costs £11.51!”
Helpful Report
Posted 9 years ago
Gary
Verified Buyer
“Why do you have to set up a bloody account to order anything - and you don't need me DOB, it's irrelevant. We remove my details ASAP and will not order again.”
Helpful Report
Posted 9 years ago
Karl
Verified Buyer
“I ordered in the past from ebuyer and paid for next day delivery and it took about 5 days to arrive. Ebuyer were very difficult to contact as no phone number so unable to talk to anyone and once contacted by email were not really interested and would not refund my next day delivery charge.”
Helpful Report
Posted 9 years ago
Martin
Verified Buyer
“Needed clarification for compatibility of a curved screen TV and a wall mount I was buying both from Ebuyer, phoned product information help line, could not give me answer strait away, said the would email me the info, 10 hours later still no email and the phone lines closed now till Monday. very poor service, and after many years a customer and a couple or more thousands of pounds spent with them.......... loyalty counts for nothing it seams. M Stirland Norfolk”
Helpful Report
Posted 9 years ago
Jemma
Verified Buyer
“Deliveries always on time, great products especially for a techie like myself. Product description very informative, along with very competative prices. Always use Ebuyer!”
Helpful Report
Posted 9 years ago
Peter
Verified Buyer
“Order confirmed then promptly cancelled. What is going on?”
Helpful Report
Posted 9 years ago
Rami
Verified Buyer
“This is a replacement for the same faulty monitor. The original monitor has been returned and a repaired/replacement was delivered to the wrong address, due to system/human error at eBuyer!!!”
Helpful Report
Posted 9 years ago
Ebuyer.com is rated 4.7 based on 53,543 reviews
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