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Ebuyer.com Reviews

4.7 Rating 53,521 Reviews

96 %

of reviewers recommend Ebuyer.com

Company Reviews

4.7

Based on 53,521 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Read Ebuyer.com Reviews

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Phone:

0371 521 3300

Email:

Scott@ebuyer.com

Location:

Howden, East Yorkshire United Kingdom
DN14 7UW

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Ebuyer.com 5 star review on 23rd October 2022

Ebuyer.com 1 star review on 20th August 2022

Ebuyer.com 1 star review on 20th August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered in the past from ebuyer and paid for next day delivery and it took about 5 days to arrive. Ebuyer were very difficult to contact as no phone number so unable to talk to anyone and once contacted by email were not really interested and would not refund my next day delivery charge.”

Posted 8 years ago

“Needed clarification for compatibility of a curved screen TV and a wall mount I was buying both from Ebuyer, phoned product information help line, could not give me answer strait away, said the would email me the info, 10 hours later still no email and the phone lines closed now till Monday. very poor service, and after many years a customer and a couple or more thousands of pounds spent with them.......... loyalty counts for nothing it seams. M Stirland Norfolk”

Posted 8 years ago

“Deliveries always on time, great products especially for a techie like myself. Product description very informative, along with very competative prices. Always use Ebuyer!”

Posted 8 years ago

“Order confirmed then promptly cancelled. What is going on?”

Posted 8 years ago

“This is a replacement for the same faulty monitor. The original monitor has been returned and a repaired/replacement was delivered to the wrong address, due to system/human error at eBuyer!!!”

Posted 8 years ago

“I've been with Ebuyer for years, and they are generally good to excellent - however on this one occasion I clicked the the "three day delivery". NOOOO meant to click the one above. Has anyone tried contacting them? This was my first experience, and god no, don't waste your breath. Log it to personal experience and go elsewhere. The item itself is fine (eventually), but EBuyer CS is rubbish and you'll get nowhere fast.”

Posted 8 years ago

“Whilst prices were good and free delivery option most acceptable. Card payment was a nightmare and over the top. Was forced to register with M & S secure code after putting in my normal card details. Never had this on a web site before.”

Posted 8 years ago

“had an issue with an item, once returned there was no issue apparently so we must have been lying and got charged £10 for the return! were not listened to and could not make operative understand that we still wanted to do business so the charge wasn't necessary, very stubborn and inflexible. Won't use them again, even if it costs more to go elsewhere.”

Posted 8 years ago

“Happy and now waiting for the item”

Posted 8 years ago

“very frustrated. Tried to order three times and the payment just failed. Tried to phone them and they are closed. Had to try order again and use paypal. Still, they just count the money, not interested in customer service.”

Posted 8 years ago

“E Buyer returns policy is rubbish. No options even after receiving a damaged item. I was expected to be available ALL day to return a faulty item. The major problem being that there is NO alternative. Rubbish, rubbish, rubbish.”

Posted 8 years ago

“Cheap”

Posted 8 years ago

“i set for free delivery but then it added the delivery charge I request to deliver to one address but it add my default address”

Posted 8 years ago

“* Research and then select a single product, shown as "in stock" on ebuyer * Register, checkout order and have payment taken * Receive order confirmation email, swiftly followed by "order cancelled" email * Order is cancelled because either "You've asked us to cancel your order" (no), or "An item on your order has been discontinued or is now out of stock" * Check product page again on ebuyer. Product still shown as in stock. * Wait for up to three days for refund (according to email) Rubbish. Will go out of my not to recommend.”

Posted 8 years ago

“Your instant pop-up page prompting me to change my browser to one including your site means I have completed my order but will not return again, sorry.”

Posted 8 years ago

“Trying to create an account is almost mission impossible. Site and functionality need a serious rehaul. (I am a professional system analyst) Due to perseverance I was able to create account and make the order.Someone with less patience and know-how would have omitted any purchasing!!!”

Posted 8 years ago

“late delivery's, poor customer service and treat Business customers worse than the general public.”

Posted 8 years ago

“Was obliged to have item delivered to an alternative address in Aberdeenshire as Ebuyer were going to charge an additional £4.99 to deliver to the Scottish Highlands despite the fact that delivery was to be by Royal Mail”

Posted 8 years ago

“All good, until I received my order confirmation email. Although ebuyer invites customers to enter a SEVEN line address, the order confirmation email reports only the last FIVE lines of the address field.......In other words, the first TWO lines are missing. I'm now left wondering: Am I going to have to knock on the door of every last address in my post code to find my ebuyer delivery? I know other people who have complained about this error.......but ebuyer seem incapable of sorting it out. Very disappointing.”

Posted 8 years ago

“painful experience, website been hooking up all day, require more details than most, and second security on credit card made whole experience take nearly a day, poor, can't wait for the purchase to arrive late for Xmas!”

Posted 8 years ago

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Ebuyer.com is rated 4.7 based on 53,521 reviews