Eckman Reviews

Name: Eckman
Rating: 1.54

1.5 Rating 586 Reviews

12 %

of reviewers recommend Eckman

Company Reviews

Questions

Metrics

1.5

Based on 586 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Phone:

0203 455 0497

Email:

sales@eckman.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“they collected my money for 2 x 1 litre bottle of lawn weed killer, supplied 750 m bottles, which are half empty. 4 phone calls and 3 emails, no one has resolved my issue. I have had more support buying from ebayers than this company. They should not be allowed to operate on line”

Helpful Report

Posted 8 years ago

“0 STARS - DO NOT TRUST! We received a telecopic hedge trimmer/chainsaw as a wedding present - our wedding was August 2015, however it's nearly our anniversary and we still don't have a reliable and safe product to use. There was a huge delay in delivery, so after much chasing we did receive it in September. Shortly after this, there was a fault so we had to contact customer support - they arranged collection and replacement, which was done. THEN...the product returned to us had a crucial part missing, a part which we did initially have, responsible for adjusting the pole length - as you can imagine, very dangerous to use without this as the trimmer head keeps falling down towards your face - UNSAFE. I voiced my concerns via email to their technical support, I sent an image of our product and a copy of the image in the instruction manual so that it would be clear what is missing. NO HELP received after 5 emails between April/May, in fact they just ignore you. When I call the customer service helpline (an 0844 number!), they are generally polite but aren't familiar with the products, hence they advised I seek help via the technical support email address they provided. They said they were prompt in responding to emails!?...they don't even reply never mind promptly. After no luck through email, I rang customer support again and a representative said she said she would kindly look into it. She called back to say she had found out what I need and would send it out - INCORRECT PART SENT. NOT SURPRISED. I am now giving myself a few weeks off to recover before dealing with this awful attempt of customer care again. They take a month to deliver then have the cheek to say it's been over a month so they cannot offer a refund!!! I cannot believe such companies exist and I will be reporting them to trading standards. There is one thing they're quick at doing and that is TAKING YOUR MONEY. Disgusting, never mind our overgrown hedges!!!”

Helpful Report

Posted 8 years ago

“I ordered a hedge trimmer BECAUSE of the 1-day delivery option and paid an extra £3 for this. It did not arrive next day. I emailed to ask why and said I want the £3 back. I got an email but only to say it was despached ,expect in 3-5 days, viz standard delivery. I emailed again saying I had only bought it because of 1-day delivery and was going away. I was tempted to say to come and collect it as I wanted one right away. They seem to have no communication of data on the computer even within the same dept whether sales or customer services. I got very frustrated with the whole thing, got my £3 back only ( no extra compensation) and no communication that they had done so and more importantly, NO APOLOGY. Not only would I not recommend them but I'd recommend NOT to buy from them.”

Helpful Report

Posted 8 years ago

“I ordered a spare battery for my Eckman Hedge Trimmer on 6th June paid extra for next day delivery 7.99 today is 24th June and I still have not received the battery let alone the refund for my next day delivery charge despite many phone calls. Honestly this company is so bad I shall never buy form them again and shall let all of my friends know what kind of company Eckman is regardless of what they say in their catalogues....... RFH Virginia Water Surrey”

Helpful Report

Posted 8 years ago

“ANOTHER BAD REVIEW: I ordered a telescopic hedge trimmer on Monday, paid £3 extra for next-day delivery, emailed and called and was promised immediate results and now it's Thursday evening (3 days later) and still nothing. I made time today to cut the hedge. I should sue and I might reach for my lawyer. Why can't they just be honest and say something honest: "it's chaos in our warehouse mate; our main driver just walked out after putting a virus into our computer system, the courier won't deal with us for unpaid bills and, let's face it, our customer service department is a joke. You'll be lucky to get your hedge trimmer within a week. What we need is some hard working immigrants. Best bet is to come down to the store, and if you pay by cheque the company might go bust before they can cash it."”

Helpful Report

Posted 8 years ago

“I ordered a part via a phone call they took down the wrong house number and then just left it at the incorrect address as there was no one. Now they are out of stock. I live in France and was going to pick the part up on a weekend visit to my daughter.”

Helpful Report

Posted 8 years ago

“Ordered an item on Tuesday paying extra for 24 hour delivery. By Thursday I hadn't received the item so I sent an email. By Friday evening no reply to my email and still no goods so I phoned Eckman who only offered to refund the £3 extra paid for 24 hour delivery. Parcel tracking wasn't working on their system and the company refused to offer a full refund unit the item was returned, effectively making me responsible. Yet another bad review for Eckman, no wonder they don't use social media!”

Helpful Report

Posted 9 years ago

“Plastic gears on battery Lawnmower have shredded and cannot get replacements - Eckman are a total waste of time”

Helpful Report

Posted 9 years ago

“I Purchased and paid for a Eckman 3000W Leaf Blower, Vacuum & Shredder 17/5/16 including delivery payment, I hadn't received the item by the 31/5/16 so emailed Eckman sales team to confirm delivery. Received a reply that due to high demands of the item they had ran out of stock, and was awainting new stock delivery (3/6/16). It is now the 15/6/16 and I am still awaiting delivery of my purchase. I recommend that you Do Not order from this company, as you will not receive your item that you have purchased and paid for in good faith. Extremely very poor customer service.”

Helpful Report

Posted 9 years ago

“i am trying to order a gear drive thats badly worn on a telescopic hedge trimmer numerous phone calls numerous emails not one reply keep telling me spares will email me be honest i dont think theres a spares department never buy a eckman tool again totally and utterly disgusted”

Helpful Report

Posted 9 years ago

“Solar lights arrived broken, returned them same day asking for refund. Received email saying replacement goods on the way, 3 days after the returns dept signed for returned goods and after sending copy of returns note by email to Lisa in Eckman customer "care" asking for refund. No response. Telephoned customer care and was cut off. Phoned again and spoke to Sales. Was told delivery by Yodel cancelled and there would be refund . Yesterday Yodel tried to deliver the lights I did not want which were supposed to have been cancelled. I have sent another email asking them to refund and had not accepted replacement delivery. Like others no responses to all emails and have now decided if I am not contacted within a couple of days I will contact Trading Standards And surprise surprise no refund in my bank yet. What abominable customer service.”

Helpful Report

Posted 9 years ago

“They have removed the Irish website, which was a waste of time anyway as none of the phone numbers or email addresses worked, and we have absolutely no way of contacting them. They don't reply to emails. They have conned a pensioner out of his money. An order was made 3 weeks ago and the one time someone could get through they didn't know where the order was. This company should be closed down immediately for conning people”

Helpful Report

Posted 9 years ago

“Awful company. Ordered Garden Va. Enquired where it was and was told "oh its out of stock". Nobody bothered to tell us despite the fact they were very quick to take the money. Dreadful company. Should not be allowed to get away with this, just don't order from them.”

Helpful Report

Posted 9 years ago

“A total shambles of a company. Ordered a 4 in 1 garden tool, never arrived. Contacted them on no less than 16 occasions & received absolutely nothing in the way of help. Would not let me cancel & get a refund until they had located the item with all of people YODEL. The worlds most inefficient carrier. I am now looking to taking legal action to get my money refunded. Do not touch these people or you will be sorry.”

Helpful Report

Posted 9 years ago

“Ordered a 4-in-1 multi tool on the 10th in still not received any parcel not ever happy as I keep getting fob of every time I ring up”

Helpful Report

Posted 9 years ago

“A truely appalling company, they do not know where my goods are will not contact the courier and it is not part of their procedure to cancel your order, if your goods have allegedly been despatched but not received avoid them at all costs.”

Helpful Report

Posted 9 years ago

“PLEASE DON’T BUY the Eckman 3-in-1 Hand Push Lawn Mower, Scarifier & Aerator This product does not work and Eckman are not that better either! In brief summary the problems I have had are: • Eckman told me the product was back in stock, the product it transpired was not however back in stock so this was untrue • Eckman took money from my credit card knowing the product was not in stock After I challenged them about taking money from my credit card Eckman offered me 10% refund, effectively admitting their wrong doing. • I had to wait a month before my order was delivered When I received the Eckman 3-in-1 Hand Push Lawn Mower, Scarifier & Aerator I quickly found it is NOT FIT FOR PURPOSE. • It is poorly engineered and does not fit together • The product you get does not match the website picture or description • Some of the parts are broken • It does not come pre assembled as described • The instruction manual is printed wrong BASICALLY IT DOES NOT WORK!!! You get no communication on delivery time so you take your chances on if you are in. Eckman even messed up when I returned my purchase so I had to wait in two whole days for the collection driver which was a total waste of my time. Eckman will not reply to emails about refunds. I did email Eckman with my complaint prior to writing this review with much more detailed about all the countless problems. True to form they have not bothered to reply. MY CONCLUSION – DON’T SHOP WITH ECKMAN!”

Helpful Report

Posted 9 years ago

“I ordered a garden table and chairs in March 16, one month ago I got a delivery of just the chairs no table, I have tried to contact Eckman who keep telling me the Manager Tracey will contact me (this never happens), I keep ringing, no one can tell if the table is in stock, out of stock, lost or more to the point when I will receive it. They have my money and seem to have no interest in telling when the table I have paid for will arrive. I am very disappointed.”

Helpful Report

Posted 9 years ago

“Garden set ordered but with no table”

Helpful Report

Posted 9 years ago

“I am totally disgusted with Eckman! On 23rd January, I ordered Telescopic Chainsaw & Hedge Trimmer. The Hedge Trimmer arrived but not the Chain Saw. As everyone says, trying to get in touch with them is impossible!! They don't answer my phone calls and they have not replied to my 10 + emails. I think trading standards should look into how this two bit company is run and I would advise anybody not to trade with them I personally would not even award them 1 star!”

Helpful Report

Posted 9 years ago

Thank you for taking the time to talk to me today I have emailed you as per our conversation

Posted 9 years ago

Eckman is rated 1.5 based on 586 reviews