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EDF Energy Reviews

1.2 Rating 748 Reviews
5 %
of reviewers recommend EDF Energy
1.2
Based on 748 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5

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EDF Energy 1 star review on 5th June 2025
Concilia
EDF Energy 1 star review on 11th May 2025
Milan
EDF Energy 1 star review on 4th May 2025
Shehri Abdullahai
EDF Energy 1 star review on 4th May 2025
Shehri Abdullahai
EDF Energy 1 star review on 21st January 2025
Mon
EDF Energy 1 star review on 22nd October 2024
Poor Customer
EDF Energy 1 star review on 8th October 2024
Ryan Davies
46
Anonymous
Anonymous  // 01/01/2019
They left us without electric for 2 hours after promising 1 hour My sister works from home She didn’t get paid Food in the freezer, let’s hope it’s still good sorry it’s been 2hours and we still don’t have electric My mum is a cancer patient She is recovering from chemotherapy from having her lymph’s removed They put her on priority They knew the circumstances but still left her without electric It’s not like they were ignorant They were fully aware she is a recovering cancer patient with difficultly moving She also has arthritis in her knees and in need of knee replacements It’s crazy Like if this is how you treat your customers I would hate to see how you treat your enemies
Helpful Report
Posted 2 years ago
Why have Edf customer services / complaints moved to an overseas call centre ! So now it makes sorting issues with readings and non working smart meaters twice as difficult ,
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Posted 2 years ago
Absolutely diabolical. For starters, EDF completely messed up our meter readings. Then multiple advisors have ignored our request to add all tenants to our account (we’re professionals living in a shared flat where we all contribute to bills). To top it off, they were supposed to install a smart pre-payment meter (so each tennant can contribute equally as and when). They instead installed a basic smart meter. We’ve spoke to various advisors and they have no idea what’s going on to be honest. It’s been over three months since we started a dispute and we have since received NO bill! People are moving out of the flat, the bill is going to be extortionate and left to the remaining people living in our house to cover. We should have resolved the situation when first disputing, but we now have no clarification that our bill will be corrected and then we will have ongoing months to pay at the same time. Have you heard there’s a cost of living crisis? I CANNOT tell you how much anxiety you’re causing us. I shall be taking this much higher if you do not contact me as soon as possible. Cba with these reviews usually but for you guys I’ll make an exception. SORT it out
Helpful Report
Posted 2 years ago
Your Customer Sevice Staff are Very Good on the phone but the Chat system takes hours and is inefficient. All these people do is take the information and pass it on to management who do nothing. Unfortunately your company is a computer which elderly folk like myself cannot deal with. You are very clever at getting your customers to finance your business by your Direct Debit tactics. A budget account should go up & down but with your outfit the moment the account goes into debit you jackup the Direct debit to restore the account to credit. If you want to borrow money you go to the bank but EDF use their customer credit balances to finance the business. This is wrong. I can unerstand why the salary of Financier CEO Simon Rossi is not available to the public domain. This clearly is because it is so disgustingly high he does not want people to know. EDF {Electricite de France) is being subsidised by the British Government & British Customers.. It's Con Outfit Big Time
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Posted 2 years ago
Received today on the 17.4.23 a letter from edf to remind me about a engineer visit from edf on the 13.4.23 really jeeezzz
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Posted 2 years ago
Appalling customer service, rude and untrained staff. Took 7 days to get electricity reinstated after a fault, husband disabled and in poor health. How is this company allowed to carry on after such appalling reviews. Do not even consider joining them.
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Posted 2 years ago
EDF have left me brown! They ‘miss billed’ me on my direct debit and rather then refund me the difference they refunded the difference and then took another second direct debit out of my account the same month and left me without any means to pay my rent. I called and let them know and they promised a full refund which didn’t arrive so i called back and asked again and they said it would be refunded in 5-10 days which was no good to me as single Mum on a low income. I am even down as a priority customer for this reason. I managed to get an instant refund from my bank under the direct debit garuntee but now EDF are refusing to refund the full balance they took from my bank account for no reason so I can pay the bank back. . My bill was £130 and they took two lots of £161 without my permission! The customer service despite them doing this to me has been shocking. Don’t use this company!
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Posted 2 years ago
How does the ombudsman or the UK Government allow this company to continue operating in the UK? Just look at the reviews!
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Posted 2 years ago
I am fed up with EDF, I am in contact with them regarding my parents who are in their early 80’s about their gas meter which does not work. This problem has been going on for 2 years. Many many calls and emails have made no difference. It hasn’t been fixed. Instead an engineer has been out for the third time to state for the third time that it is broken. We know this already, this is what I’ve been telling EDF, they still aren’t fixing it. My parents do not know where they are with their bills! Fuming now, it’s gone on way too long. Very unhappy.
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Posted 2 years ago
After 10 years with EDF they contacted me to say that our gas was being transferred to "another supplier" - never found out who that was, it was not our doing. Since August 22, it has taken hours and hours of time trying to deal with them, a mountain of letters, emails and frustration on the phone. It took 8 months to sort out this "mistake" I would never recommend anyone use this company. Just terrible.
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Posted 2 years ago
If I could leave no stars I would.... Worst customer services I have ever had to deal with ..... CANNOT wait to leave you ,,,, and trust me I will never return ... I will also be advising as many people I know NOT to join your company .
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Posted 2 years ago
customer service staff the very worst i have ever experienced. Rude . could not answer any questions and then just went off never to return.
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Posted 2 years ago
don,t go with them if you value your mental health , unable to deal with anything even when you want to leave they frustrate it to the point of holding it up as much as they can kim churchill
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Posted 2 years ago
Sorry to say I am having great problems with EDF at the moment. Long story short I had dual-rate tariff with old energy company, but moved to smart meter and single rate, but they went under before transition completed. EDF took over and continually tell me I have a dual-rate meter, which I've explained the situation countless times, but they are unable (or unwilling) to recognise the fact even though I've had engineers out saying I've got a single rate meter to accept it. I complained almost 4 months ago, but never heard back and when I phone up about this I get the usual "we will the guy handling the complaint to message you", but not heard anything. Management was meant to phone back, but never did. I am about to phone again since the person who was meant to phone yesterday never did. Awful company and been stressful since they also wanted to up my monthly debit to £461 because of "estimated" readings from night-rate, which I don't have.
Helpful Report
Posted 2 years ago
Sorry to say I am having great problems with EDF at the moment. Long story short I had dual-rate tariff with old energy company, but moved to smart meter and single rate, but they went under before transition completed. EDF took over and continually tell me I have a dual-rate meter, which I've explained the situation countless times, but they are unable (or unwilling) to recognise the fact even though I've had engineers out saying I've got a single rate meter to accept it. I complained almost 4 months ago, but never heard back and when I phone up about this I get the usual "we will the guy handling the complaint to message you", but not heard anything. Management was meant to phone back, but never did. I am about to phone again since the person who was meant to phone yesterday never did. Awful company and been stressful since they also wanted to up my monthly debit to £461 because of "estimated" readings from night-rate, which I don't have.
Helpful Report
Posted 2 years ago
Absolute joke iv ran around all day with a code for gas that doesn't work I'm sat currently with no gas thanks to EDF . absalote descrase...
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Posted 2 years ago
really unhelpful and degusted with the customer service I'm trying to change over its not letting it happened keep giving excuses.
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Posted 2 years ago
Effing shiiitttt and disgusting and bullsh** company. I’ve had no electric for a week. These robbing mother fukkers at EDF changed our Monthly meter to a PAYG system without a physical payg meter. We are now not able to have any electric. After a million phone calls and BULLSH from their SHYTT and well trained in waffling staff giving BULLSHTT excuses and not fixing the problem. They advised an engineer is coming out every single day with nobody attending and nobody contacting. We are left in the cold. All the food in the fridges and freezers have wasted our food which we can already barely afford. Basturd thieving wankiing piece of shyts. Furk your thriving selves. DIKHED (acc num: 671177368947)
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Posted 2 years ago
We have had issues with edf over 3 years,smart meter that does not work,poor customer service,bills not turning up on time,closing down complaints without sorting out complaint and trying to bribe you with £25 compensation instead. Sending you text to pay you bill when it is not due yet.all they interested in is money not customers.
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Posted 2 years ago
You refused to accept that you should have paid us our £200 'off grid' payment. After 20 days online exchanges and several WhatsApp posts, we made no progress, as the final post claimed once again we should claim on the government website. On your website, very early in the text, is the statement 'people should not normally have to claim as the utility company can confirm the requirement that customers have a utility contract. An absolute shambles and a waste of our time. We live in a small village which is totally oil based and the nearest gas is miles away. Other customers in the village, with other utility companies, have received their £200. EDF seem to be totally out of touch. We shall be changing our provider to a company that actually has some common sense. The service has been absolute rubbish, beyond belief!
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Posted 2 years ago
EDF Energy is rated 1.2 based on 748 reviews