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EDF Energy Reviews

1.2 Rating 748 Reviews
5 %
of reviewers recommend EDF Energy
1.2
Based on 748 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5

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EDF Energy 1 star review on 5th June 2025
Concilia
EDF Energy 1 star review on 11th May 2025
Milan
EDF Energy 1 star review on 4th May 2025
Shehri Abdullahai
EDF Energy 1 star review on 4th May 2025
Shehri Abdullahai
EDF Energy 1 star review on 21st January 2025
Mon
EDF Energy 1 star review on 22nd October 2024
Poor Customer
EDF Energy 1 star review on 8th October 2024
Ryan Davies
46
Anonymous
Anonymous  // 01/01/2019
Absolutely terrible service! I wouldn’t even rate it one star. After a year of numerous calls to sort out a smart meter to be told we have no signal then sending monthly manual readings, subsequent confusing bills, calls being cut off, contradictory information being told different information from customer services each time. The stress caused by EDF led us to leave to Octopus a joy in comparison. Despite numerous complaints not followed up or filed we will be taking this further via the ombudsman but I doubt they can even give a final resolution to out numerous complaints. Do not sign up to EDF if you want an appalling and stressful experience.
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Posted 2 years ago
Almost feels like a scam this company. Paid my bill (to begin with overcharged by £130!). Kept getting emails telling me I hadn't paid the bill. When I called to query this and mentioned being overcharged in the first place I was more or less told that was my fault for not supplying the reading(I have a smart meter, isn't that the point of having one of those?) and that I needed to supply a bank statement as 'I might not be telling the truth'. Had to travel an hour there and back to the bank to get a statement to show them the amount that had been taken out on the 31st May. It's surreal. They operate on sheer greed bordering on aggression if you're payment is a day or two late , with threats of further action. Just nasty, soulless, heartless, really need some kind of regulation to stop them behaving like some kind of mafia.
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Posted 2 years ago
Excellent customer service and speedy reply to my phone call
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Posted 2 years ago
Dreadful service. Do not do what they say they will do. Leave you on the phone for ever. Say they are going to sort the problem out that they have caused then do nothing about it!! Terrible, utterly frustrating company. Utterly awful, dreadful incompetent, useless, inefficient, insincere company.
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Posted 2 years ago
I am not impressed with EDF. We lived in a one bed flat and the heating was only on a few hours a day. They wanted on average £300 a month for the bills. I moved out of the property but they are still harrassing me with a final bill of over £650. I called to arrange paying in installments which was agreed but I get threatening letters every month from EDF about taking me to court even though I make the payments. I have called many times to complain about these letters and yet it continues. Today I was on the phone to them and the staff member was so rude I thought maybe it was a scammer. She said the payment installment was cancelled. I told her i did not want it cancelled. She was very aggressive and confrontational on the phone. I have never experienced such nastiness from any organisation before. This company is greedy and corrupt. Avoid using them. The customer service is ridiculous and the prices outrageous. I am sure I was getting charged for not putting on the heating. Horrid company.
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Posted 2 years ago
Calling for two hours still nobody answered
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Posted 2 years ago
Avoid this company. Because prices dropped, they now want to lure you with a better price starting in July or whenever your contract is to be renewed. EDF locked our small business in London on a very high price energy plan ( because the government was subsiding 40% ), and now where the subsidy was suspended, IDF couldn’t care less, but are only interested to offer us for the future a better price. Until then we bleed, and EDF doesn’t budge. Arrogant company and ruthless.
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Posted 2 years ago
I had an empty property in Chester, the new tenant gave the wrong meter readings, so I got an EDF bill for £865.77. The house was empty for 6 weeks and no energy was used. WhenI contacted EDF, they tell me that they cannot change meter readings, even though I had an independent photographed inventory , with photos of each meter
EDF Energy 1 star review on 18th May 2023
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Posted 2 years ago
This Energy company is terrible- 0 stars Considering a switch?- pay more and spend less than 1 entire man day having your address made correct
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Posted 2 years ago
Had a query I was messaging someone about it, they wouldn't answer my question,they kept saying the same thing over & over, then they ended the conversation, without me getting an answer. How rude to cut you off because they can't or won't answer my query. This is not the first time either had same problem a few years ago & same thing happened.
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Posted 2 years ago
Avoid like the plague. Moved into a property supplied by EDF in Dec 2022 and thought that with current energy situation it made sense to stick with the existing supplier. Initially I tried to set up an account online but kept getting an error message so resorted to phoning and the resultant hour on hold. Finally got through to someone who claimed they had set me up an account and direct debit and that I would receive my account number by email. A day goes by and no email with account number arrives. I phone again but stuck in Orwellian loop of being told that without my account number they cannot find my details and request that an account number be sent! Eventually I resort to the dreaded chatbot and again request my account number. Chatbot replies after 3 days with a stock response that the conversation is closed due to 3 days elapsing!! Attempt chatbot again, this time after 2 days I receive a response with the golden ticket of the account number. So it has taken 5 days, 2 chatbot conversations, 2 phone calls and one online form just to get an account number. With my shiny new account number, I am able to download the app and manage my account online. I enter meter readings. 5 days later I get a text saying my meter readings have been accepted, however I look on my online account and they are nowhere to be seen. There is no direct debit set up despite my request for one. I don't receive a bill for 2 months. When I finally do receive a bill, it is charging me a 'deemed' fee based on the price cap with no acknowledgement of any of my meter readings that have been submitted diligently within the timelines EDF request. I don't receive my next bill for another 2 and a half months later; it has now become clear that EDF like to keep an air of mystery around quite when they will charge you and how extortionate it will be. EDF customer service are impossible to get hold of and I have little appetite to face the 3 day silent treatment from the chatbot again. EDF do however phone me up incessantly and persistently trying to enforce a smart meter on me (using misleading language about it being a government requirement). I have declined a smart meter multiple times. After 5 months of overinflated bills, ignored meter readings, a lack of access to customer service, inability for EDF to set up a simple direct debit, repeated harrassment over smart meters I leave EDF for Octopus. I am able to set up my account online, create a direct debit (with a quote of £60 less a month than I was paying with EDF due to them acknowleding my usage) and submit meter readings in the space of 10 minutes - which is more than I was able to achieve with 5 months with EDF! And, even after leaving EDF I get an out of hours phone call from the smart meter team yet again informing me that I 'must' have one fitted, despite no longer even being an EDF customer. It should hardly surprise me that EDF don't even know who is on their customer base as they barely acknowledged my existence even when I was there other than to try and flog me a smart meter. To summarise: sign up for EDF today if you want to be ignored by customer service, enjoy interactions with the world's slowest chatbot, receive aggressive smart meter sales calls at all hours of the day, live in the exciting suspense of not knowing when a bill will come and how much it will be for, and pay bills far higher than your actual usage.
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Posted 2 years ago
Total incompetence, left them after 6 months, sent me a final bill of over £800 based on estimated readings apart from the final reading which stated it was "smart read" strange how I have complained that the smart meter has never worked but all of a sudden the final reading xan be read remotely and about 2000 Kwh over the actual reading I have taken, let battle commence! They should be put out of business and kicked out of the UK for good, they have almost pushed me over the edge. Please avoid this scamming company at all costs
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Posted 2 years ago
EDF are Crooks I have been with EDF for several years, in that time all that happened was my energy bill for gas and electricity went through the roof at £244/month. As I live by myself and am a low energy user this was intolerable so I looked around and saw Octopus was much cheaper at £142/month. These big energy companies such as EDF are Scum only interested in ripping their customers off. Their website is very confusing and offers little in the way of any real help, lower tariffs for instance. Good Riddance to Bad Rubbish ## Update ## On switching this energy supplier I got an email from them saying I owe them over £500 in debit, even though I paid every month their ripoff rate of £244, avoid these criminals like the plague
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Posted 2 years ago
avoid these idiots like the plague
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Posted 2 years ago
The worst suplier ever! I have submitted my meter reading 3 weeks ago and they have not issed my bill yet. This is the second month when it happens. Now they inssist to pay 2 months in one without me agreeing for such a thing!
EDF Energy 1 star review on 15th May 2023
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Posted 2 years ago
The so-call customer services are a joke they are out of their depth
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Posted 2 years ago
Avoid these people at all costs Avoid these people at all costs, they have been sending me bills randomly and I have always paid what they have asked. Last bill was for £83, I read the meters , called them, and it was amended to £97 which I paid for via phone. Two days later I receive a bill for £900+ telling me to ignore all other bills. The bill is for 5 months in a 1 bed flat with the Government £66 payments already calculated, and me paying whenever a bill was sent. I apparently used over £600 in gas alone in 3 months. 3 radiators hardly on and electric cooker. I suspect they were not sending me the right bills as they wanted me to have a huge debt and force a smart meter to fitted, which they have been harassing me about for month. How could they have underestimated by so much? I have never had such an issue with a supplier for over 40 years, EDF have only been my supplier for 15 months and have already put me into debt for nearly 1k.
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Posted 2 years ago
I get final bills £ 222 paid I just get other ones £42 final bills Also I got 15 solar energy 45kw battery pack I've been completely turn off gas and electric so how come I still get double final bills robbing EDF!
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Posted 2 years ago
Paid my final bill with EDF for a property I moved out of July last year, now 10 months later EDF have passed my details onto a debt collection agency for the period after I left the property. EDF have my details and never tried contacting me in regards to this, very poor service to existing customers. Very disappointed.
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Posted 2 years ago
We had 2 new meters fitted in early March of this year. Whilst the engineer was fitting them, he was on the phone to his colleague - and appeared to be having a lot of problems. He explained after fitting them, that I would have to contact EDF within a week to arrange another engineers visit, because the meters were not connecting to EDF .He did not want to leave a display unit but I insisted that he did as it would still connect to the meter and show me what was being used. I then rang EDF a few days later to explain that the meters were not connected and to arrange another visit as instructed by the engineer. The lady on the phone did not take on board what I was saying and advised that the meters would automatically connect within 2 weeks. After waiting around 3 weeks I rang up again and was told that the meters would connect automatically, but it would be a week or two.  2 months after the meters were installed I have now today rang  a third time.  I waited quite a long Time in the telephone queue which appeared to start again I eventually got through and spoke to a man. I explained to him that the meters were still not connected and that I would like to make a complaint.  The man advised me that he needed to go and get more details and asked if I could hold - which I did. 5 minutes later I heard an automatic response asking me - how would I rate my customer experience etc. The line then went dead. I rang up again - waiting yet another 10 minutes, following all the correct prompts. After about 10 minutes the music stopped and then I was asked all of the same questions that were asked of me in the first phone call. Effectively kicking me out of the queue and starting again. This happened on the first call but I then realised the pattern. I believe now this is a way of reducing the waiting times and that the wait times do not go over their targets. I eventually got through to a young lady and explained that I would like to be out through to a supervisor and make a complaint. She went away and came back to advise me that the supervisor was on their break.  I explained that there must be more than one supervisor and requested that she put me through to someone else. She said she would raise the complaint whilst waiting for the supervisor to become available. She did this and then said that she would pass me on to a supervisor. A woman came on to the phone and was immediately abrupt. I asked her how long they had to deal with a complaint before I could escalate to it the ombudsman. She stated 6 weeks - again very abruptly and said that I needed to send them a photograph of the meters.  I said that was irrelevant and tried to explain the reason why, but she continued to talk over me and raised her voice louder. I asked her politely not to take that tone with me and attempted to explain that I had been waiting for over half an hour. Throughout this time it was quite clear that she was trying to fabricate and give the impression that an argument was happening- when there wasn’t. No matter what I tried to say she continued to shout at me. I asked her at one point to stop this but she carried on. The line then went dead.  At no point was I rude or abusive to her or any other staff. When arranging the meters I spoke to a call centre which I believe to be somewhere in the Uk. However, my recent experience with this customer service centre has been horrendous. They are tricking your customers and chasing targets rather than helping people.  I have lodged a formal complaint and will be looking at leaving them as soon as this is completed
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Posted 2 years ago
EDF Energy is rated 1.2 based on 748 reviews