“After visit of electric engineer, my income display not responding. Engineer told that they exchanged the electric meter for new and in couple days they will connect it remotely on other end to the system. After months and moths of back and fourth it's still not sorted. They telling that it's not possible to register new meter to my account. They send me 50£ as good will and want me to accept as it is. But unfortunately I'm unable to accept this as cannot read meter and put reading to them as most of the time away and nearly got missed last time and need to book fly in emergency to read meter readings.
It's they Engineer took of the meter wich was working with the system. Its them now reject to assist. Its them reject to register my meter to system. Customer services rude and just sending my around by circle and then promising to sort ti's in couple days and then ignoring my issue. And then again all repeat and going by circle again and again. Looking now to take legal action against EDF as they broke my setup and don't want to repair.”
“This Company needs shutting down they are overcharging me by the bucket load!! I am now going to take them to court and see how they like that!! They have been charged with fraud before and fined but they should have put them all in prison because they are dishonest. I suffer with mental health badly also a pensioner on pension credit lived in a two bed house on my own and my last bill they are trying to charge me is over £800.00 from may to september 23!! There bills don't make any sense either. My advice is if you have a problem with them is to take them to court and screw them for every penny they have got!!!!!”
“Edf are such a joke i had the worst experience with edf such they have no integrity and i will change to a different supplier after being lied to and mistreated.imagine by edf”
“Shocking customer service. Called several times, most times resulting in the advisor putting me on hold then hanging up the call.
Lost several items of personal data.
Continually sending bills for a property moved out of over a year ago then passing details to a debt collector.”
“EDF are quite possibly the worst companny I have ever dealt with if you have any sense go no where near this company. EDF are that bad that I never wrire reviews how ever I felt best to warn everyone I can to never ever use this company.
I was forced to use EDF due to my previos company going bust and could not change supplier.
The billing system they use to to raise a finger in the air and guess how much energy you use then add on another £200 on top of it!
Get a smart meter they said we can then charge you for you use!! oh no you then get 2 bills a month which are completly different! you pay one and then get a letter saying you are in debt and they dont want to send pepole round but may have to.
Please dont even try to use the call centre or even worse the AI chat bot!!
Conclusion - never join them and leave as soon as you can!!”
“Edf are evil scum!
They robbed me of over 800 pounds and when I checked next month upcoming payment they was gonna fleece me another 800 pounds ! Bearing in mind iam now giving octopus a chance, I cancelled the direct debit as they will not get another penny from me I have a solicitor friend who iam going to see and hopefully she's gonna give them a call .”
“It has been seven months now and I am still being harassed by EDF and their debt chasing agencies to pay an estimated bill for an unoccupied property of c£1200. Having supplied EDF with actual readings along with photographic evidence of their veracity, this company still refuses to provide me with an invoice for actual energy use plus standing charges for the period when no-one was living in the house. I calculated the debt myself to be c£132, which I have already paid, but this action has only caused EDF to double down and harass me further by proliferating demands from their so-called 'complaints' department - none of which makes sense, and all of which are for different amounts - demanding that I reply within 24 hours. This is just bullying. I have a brain damaged partner and stepchildren to look after, I can only work part-time on a per hour wage from home as a result, and I do not need this stress. Is there anyone else out there being bullied wit fraudulent demands for non-existent energy use? EDF are 64 billion euros in debt according to the Guardian (Feb 2023) - this is no way to recoup that loss.”
“Fellow humans, Please read all of the comments below. Should this really be happening to all of us? I suggest all unhappy customers lobby your MPs to take action against this blatant disregard for customers, their wellbeing, and the actual services you are supposed to provide. Push for ombudsman complaints (ofgem) as they will only take us seriously if they are given repeated nd multiple consequences e.g 50% increase in complaints being forwarded to offer WILL no doubt catch their attention!
Energy companies you are not gods, and maybe collectively we can take back some control!”
“Customer service are very polite but extremely unhelpful.
I have had a few problems with my account. Every time i spoke to somebody they said that we have altered the account or somebody will call you back.
So far nothing has been done!! this has been going on for over six weeks.
I highly recommend that you don't use EDF”
“After a fortnight, edf are still blocking my ongoing transfer to another energy company. They’re also holding my fair sized credit balance, £671. There is no redress, no possible escalation, no explanation or even admission. Customer service is utterly non existent. They’re fine until theres a problem, then it all comes crashing down.”
“If I could give 0 stars, I would!! Absolutely disgraceful customer service skills from two people clearly oversea. The first woman was unhelpful and hung up on me because she was too inpatient for me to hand the phone over to a family member for consent!! The second person, a man, was incredibly pushy and forcing us to install a smart meter, and had the cheek to say "you both have no understanding of smart meters" when we wanted to cancel our appointment?? He spent 10 minutes arguing with me like some politician. This would have been resolved if I wasn't lied to about the purpose of the appointment in the first place!! Absolute scam of a company with little to no respect for customers. The employees are garbage and talk as if they've never interacted with a human before. Do better!!!”
“E D F have been dramatically increasing my direct debit it’s recently gone up from £377 a month to £450 a month , spent hours on phone to find out why it’s so high for electric only . Iv got 3 bed house and 2 silts 1 child . All they could say was I was using a lot of electricity when I asked friends what they are paying a unit it was almost half of what I was paying (52 pence day )
I tried to get mine lowered by phoning and writing but complete waste of time . Today on advice of a friend I called octopus was in a long queue but when I did get through the young man by the name if Levi was very helpful and really pleasant to deal with ,within 10 mins I was switched from E D F to octopus and paying 28 pence a unit !My only regret is that I should have fine this 13 years ago ( that’s when I signed up to E D F ) They have robbed me out of a hell of a lot of money over the years . They should not be allowed to get away with it
P Middleton”
“After my sister died last year in London, I had to travel to London to sort out her affairs. This involved closing all utilities. Four of these had credits to be paid. Three companies processed these reasonably easily by doing a direct credit into a UK account
EDF however have been obstinate and maintains they can only issue a cheque. (a policy not a physical restraint) They have issued this cheque twice now and each time somewhere in the chain the cheque has got lost in the mail. between the UK and NZ and but to a UK Bank to be banked.
Even after lodging a complaint, they are saying they can't help just do a direct credit .....and we are only talking about 100 pounds.
As a company, they have been difficult to deal with from the very beginning.
My current thoughts are that if you want to be kind to your Next of Kin after your pass away, don't use EDF they will just make the Grief worse. It seems they really don't care.”
“There are to many people there who do not know what they are doing.Asked an EDF advisor about a bill which was only for electric when i asked about the gas bill he said he didnt know.Since that i have changed to Octopus Energy”
“The Whatsapp customer service chat is shocking.
You will be made to speak to at least 7x different agents and the Enzo chatbot who seem unable to grasp basic English.
I was made to repeat my initial message at least 5 times as they seem unable to scroll up through the chat also.
Incredibly frustrating and typically what happens when they outsource these customer service roles”
“Absolutley disgusting, I had set up my direct debit 7 times with them and each time its like the staff didnt have a clue what they were doing and nothing came out of my account. The only thing that would come out of my account would be big amounts of random money that they did not inform me that they would be taking. I have put so many complaints into this useless company and I will be switching providers.”
“Bad experience doesn't even come close. EDF are recharging for the government grants so my outstanding balance is overstated then they have doubled my direct debit to cover the cost. Getting this resolved has so far taken weeks and no progress to date.”
“If I could give 0 stars I would. I left the company and my closing parlance was 871, told them I could. If afford to pay the full amount straight away and set up a payment plan.
One woman told me it was not possible because I am not with the company so I should sort it with my bank.
When I called them back to enquire about something else, the man I was speaking to told me he could set it up and we agreed on an amount each month. Imagine my surprise when I wake up to my back saying I have exceed the agreed overdraft amount. The took the whole amount, leaving me in a difficult position to pay my other bills. Avoid this company if you can. I have never deal with a company that tell you they set a payment plan, then take the full amount.
I would give 0 stars if I could!”
