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EDF Energy Reviews

1.3 Rating 765 Reviews
5 %
of reviewers recommend EDF Energy
1.3
Based on 765 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult

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EDF Energy 1 star review on 25th June 2025
Jennifer Wayne
EDF Energy 1 star review on 11th May 2025
Milan
EDF Energy 1 star review on 4th May 2025
Shehri Abdullahai
EDF Energy 1 star review on 4th May 2025
Shehri Abdullahai
EDF Energy 1 star review on 21st January 2025
Mon
EDF Energy 1 star review on 22nd October 2024
Poor Customer
EDF Energy 1 star review on 8th October 2024
Ryan Davies
46
Anonymous
Anonymous  // 01/01/2019
EDF will only review by billing arrangements every 6 months so basically it's total guesswork whether I will be in credit at the next bill date, or debit. They installed a smart meter but the installer never bothered to assess whether the property is suitable. It is not. Massive thick stone walls. So the guessing game continues.
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Posted 2 years ago
Can’t cope with theses guys Being in business for forty years never experience such useless shambles of a company please please please don’t consider them latest carry on is we have paid our bill on time sent bank statements time and time again still they trying to take action Hours and hours to get through never reply to emails sorry to say this but I wish they would combust can’t take much more
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Posted 2 years ago
Absolutely shocking costumer service. My smart meter stopped working back in August and after 3 phone call requests with no results,I finally moved over to another supplier.
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Posted 2 years ago
Edf is the worst company I have ever doubt with … There customer service is terrible! today I tried to sort out a bill problem and was cut off after 20 mins I rang back waited another 20 mins for call to be answered and when she did she would not talk to me because I was not according to them the account holder ?? Even though the previous operator had ?? I was joint account holder EDf closed the electricity and gas accounts and combined them into a new account leaving only my wife as account holder ?? Edf did with no consultation what so ever ??? In the end I asked to speak to a manager who never materialized and got cut off again ! I Called back again and waited another 20 mins for call to be answered and exactly the same thing happen .. so 2hours later I have given up frustrated and angry .. and I will def terminate account with EDf.. .. if you are in any doubt about EDF read the complaints forum ..
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Posted 2 years ago
My electric smart meter has been down since June 2022, they finally came out last week 12-01-2023 to apparently fix it, they ended up mucking up my gas and now my smart meter doesn’t work for my gas or electric and I have to type to utrn code manually each time. I’ve been doing this since June 2022 with my electric. I’ve contacted them and they don’t care. So rude and such poor customer service. They don’t care at all
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Posted 2 years ago
in April last year my bill came in as usual but had one difference they had changed the door number from 1 to 3 number 3 had a pay as you go meter, i told them 10 month ago and it has taken 30 hours of phone call 3 complaint that were marked as solve when it was not and now i face a bill even tho no one is living in there for £1500 as i was paying my bill under flat 3 they have now back billed me to April saying i have not paid a bill since that time and they have changed the account number , They are incompetent they customer service is appalling give them a wide berth if you have any sense
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Posted 2 years ago
It's odd how I made a bad review about EDF on trustpilet and then I was removed from trustpilet. The truth makes no difference to these people. They do not want the truth to get out. I bet this review is not put out for people to read. EDF smart meters don't work.
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Posted 2 years ago
The company is unavailable from a customer service perspective. They seem incapable of providing even basic responses and coherent conversations. Unintelligible english on whatsapp discussions that leave customers confused and unable to manage their spending. Customers are over charged through direct debits and requests to reduce them flatly denied without any genuine interest in the customers request. Automation and apps, without any half decent customer service skills.
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Posted 2 years ago
The worse gas provider on the world, run from theme till you can . My contract was finish from 100£ jump to 600 , I can’t afford to pay this I am single mother , now ther hold my account , when try spik Coustmer service the lady was so rude she say this is my problem that I can’t afford like this pay and she smile , when I try say her call her menager she say no !
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Posted 2 years ago
Very poor if thay can not short the problem thay hang upon you no customer service edf need to short this out , these people need to be re trained
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Posted 2 years ago
Spent 2 hours 52 mins on Whats App trying to explain to agent that the £199 Energy Support Scheme Payment paid into my bank account have been incorrectly treated as a refund from EDF! £199 has been deducted from my credit balance i.e. wiping out the support scheme payments. Agent had no idea how to handle this and despite my different examples/explanations, he repeated same lines. I can only see one other customer with same issue - that surprises me,
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Posted 2 years ago
R Jordan they managed to lose £360 of my credit off my latest bill!! A few dozen WhatsApps email's no joy!! When switched from Green Energy charged me£200 on an estimated bill !! If their doing this to their 6 million customers major fraud !! On top of high bills This company needs investigating!!
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Posted 2 years ago
Absolute shambles, Customer service is non existant, after trying for over 24 hours to get a direct debit changed, i have given up & gone to another eneegy supplier. They lie, they contradict themselves & send you round in circles for hours, they don't listen to what you are trying to resolve. Edf customer service is the worst customer service that i have ever dealt with in my 87 years on this earth. I will never use them again.
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Posted 2 years ago
They never help
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Posted 2 years ago
Rubbish customer service. They kept on messing about with my direct debit payment dates. Eventually cancelled it. Very frustrated customer.
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Posted 2 years ago
Unable to understand the way EDF show credit and debit on my account, Invoices are even worse, and employees don't listen to conserns or requests ,cannot get to comuicate with a human, only contact Is via Whatsapp, on last occasion waited 8 hours for response , and i requested a bill they asked for a meter reading , i reminded them i have a smart meter and not had a bill for over 6 months, the reply was"Thank you" and logged off ! Not interested
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Posted 2 years ago
BASTARDS (MENTAL & PROFESSIONAL & IMMORAL), SEND ONCE MY BILLS LETTER OR LETTER ALL MY BILLS ARE CANCELED AS COMPENSATION FOR UNIMAGINABLE BRUTAL, RUDE, CYNICAL ETC ETC ETC BEHAVIOUR FOR YEARS!!! I AM WAITING SINCE 09.12.22.!!!!!!! YOU ARE BETWEEN THE WORST OF WORSE!!!
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Posted 2 years ago
We have sat in darkness practically for 2months we only turn lights on to go into room before quickly turning them off only had heating on a handful of times. we got the 150 payment which meant we owed nothing for November but Decembers came and we owed 275 rang and was told that the 150 hasn't been added but they would rectify the bill then got one for 365 rang and was told they were charges but if we paid the 275 it would be up to date did this as nd still have a bill for 85 then to add insult to injury the government payment we all get went in today they took it off the 85 we supposedly owe me as bing we still owe them I appreciate costs hasve gone up but the only things we keep switched on is the fridge freezer and the dehumidifier in kids room due to damp disgusting dont go with this company we will be moving
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Posted 2 years ago
Folks, what are we going to do about EDF ? People are being hurt, day in, day out - and it's getting worse. EDF shouldn't be allowed to run a company, full stop. Shouldn't be allowed anywhere near the public. We need a proper legal investigation into EDF. I have made 5 official complaints about serious EDF errors, and none of them have been handled. I've tried to contact EDF through every single avenue that's suggested, but nothing works. I must have spent perhaps 500 [wasted] hours (so far) trying to deal with this company. Meantime I've been scammed by false EDF officials on the phone, and my EDF account has been hacked. I get shed-loads of EDF bills every darned week, and they're all wrong. It's total abuse. Has anyone found a way to solve this? I know a lot of people are getting harmed. Is it affecting your own health?
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Posted 2 years ago
BASTARDS (MENTAL & PROFESSIONAL)!!!!!!! SINCE 09.12.22. I STILL HAVE NO MY LAST BILL LETTER TO SWITCH TO OTHER COMPANY, BUT INSTEAD I AM STILL RECEIVING YOUR SHITTIEST OFFERS EVER AND ON E-ADDRESS I HAVEN'T GIVEN YOU PERMITTION!!!!!!! AS ONE OTHER SAYS BEFORE - EDF ARE CRIMINALS IN ALL MEANS! ALL!!!!!!! PUSH YOUR ADS IN YOUR ... WHOLE, WHERE THE RIGHT PLACE FOR THEM, AND SEND ME MY BILLS LETTER!!!!!!! SHAMELESS, CONSCIENCELESS CREATURES OF HELL!!!!!!!
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Posted 2 years ago
EDF Energy is rated 1.3 based on 765 reviews