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EDF Energy Reviews

1.3 Rating 785 Reviews
5 %
of reviewers recommend EDF Energy
1.3
Based on 785 reviews
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EDF Energy 1 star review on 25th June 2025
Jennifer Wayne
EDF Energy 1 star review on 11th May 2025
Milan
EDF Energy 1 star review on 4th May 2025
Shehri Abdullahai
EDF Energy 1 star review on 4th May 2025
Shehri Abdullahai
EDF Energy 1 star review on 21st January 2025
Mon
EDF Energy 1 star review on 22nd October 2024
Poor Customer
EDF Energy 1 star review on 8th October 2024
Ryan Davies
46
Anonymous
Anonymous  // 01/01/2019
Saving on average £25 a year by swapping to EDF blue cap fixed for 12 months electric prepayment key
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Posted 7 years ago
good service. made my switch over easier
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Posted 7 years ago
Great service quick simple with low average prices for gas n electric.
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Posted 7 years ago
Terrible customer service, overpriced and impossible to leave. I was undercharged for a year, they billed me wrong and then they wanted the entire amount paid, despite being at fault. I could not leave until I paid it off. I then tried to switch suppliers but EDF refused as within the few days of switching, I had obviously spent 8 quid which was unbilled but they regarded it as 'debt', so they make it impossible to switch. I have now managed it and my bills are quarter what they charged me. The word scum would be too polite for this company
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Posted 7 years ago
They simply don't have joined up IT or CRM (customer relationship management) systems. Their migration process when moving house is amateur compounded by poor communication skills within some of their call centre agents. Their first time round pricing is attractive until, without letting you, the customer, know the rates hike up markedly. Overall un unprofessional company already at or near the bottom of published comparison charts or reports
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Posted 8 years ago
EDF Energy is rated 1.3 based on 785 reviews