“Having used previous energy suppliers we switched to EDF a couple of years ago and have found their service to be so friendly and competitive that we have aga just signed up for another fixed price promise until 2021.
Their app is easy to use, giving opportunities to submit readings and see all bill history etc. And their online chat service is very efficient.”
“Terrible service, they estimate bills and you’ll get a £600 energy bill for no reason, unless you chase it up and then they’ll tell you it was actually £80.... stay away, use literally any other provider”
“Terrible customer service, overpriced and impossible to leave. I was undercharged for a year, they billed me wrong and then they wanted the entire amount paid, despite being at fault. I could not leave until I paid it off. I then tried to switch suppliers but EDF refused as within the few days of switching, I had obviously spent 8 quid which was unbilled but they regarded it as 'debt', so they make it impossible to switch. I have now managed it and my bills are quarter what they charged me. The word scum would be too polite for this company”
“They simply don't have joined up IT or CRM (customer relationship management) systems. Their migration process when moving house is amateur compounded by poor communication skills within some of their call centre agents. Their first time round pricing is attractive until, without letting you, the customer, know the rates hike up markedly. Overall un unprofessional company already at or near the bottom of published comparison charts or reports”