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EDF Energy Reviews

1.3 Rating 767 Reviews
5 %
of reviewers recommend EDF Energy
1.3
Based on 767 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult

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EDF Energy 1 star review on 25th June 2025
Jennifer Wayne
EDF Energy 1 star review on 11th May 2025
Milan
EDF Energy 1 star review on 4th May 2025
Shehri Abdullahai
EDF Energy 1 star review on 4th May 2025
Shehri Abdullahai
EDF Energy 1 star review on 21st January 2025
Mon
EDF Energy 1 star review on 22nd October 2024
Poor Customer
EDF Energy 1 star review on 8th October 2024
Ryan Davies
46
Anonymous
Anonymous  // 01/01/2019
Having used previous energy suppliers we switched to EDF a couple of years ago and have found their service to be so friendly and competitive that we have aga just signed up for another fixed price promise until 2021. Their app is easy to use, giving opportunities to submit readings and see all bill history etc. And their online chat service is very efficient.
Helpful Report
Posted 6 years ago
Terrible service, they estimate bills and you’ll get a £600 energy bill for no reason, unless you chase it up and then they’ll tell you it was actually £80.... stay away, use literally any other provider
Helpful Report
Posted 6 years ago
Saving on average £25 a year by swapping to EDF blue cap fixed for 12 months electric prepayment key
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Posted 7 years ago
good service. made my switch over easier
Helpful Report
Posted 7 years ago
Great service quick simple with low average prices for gas n electric.
Helpful Report
Posted 7 years ago
Terrible customer service, overpriced and impossible to leave. I was undercharged for a year, they billed me wrong and then they wanted the entire amount paid, despite being at fault. I could not leave until I paid it off. I then tried to switch suppliers but EDF refused as within the few days of switching, I had obviously spent 8 quid which was unbilled but they regarded it as 'debt', so they make it impossible to switch. I have now managed it and my bills are quarter what they charged me. The word scum would be too polite for this company
Helpful Report
Posted 7 years ago
They simply don't have joined up IT or CRM (customer relationship management) systems. Their migration process when moving house is amateur compounded by poor communication skills within some of their call centre agents. Their first time round pricing is attractive until, without letting you, the customer, know the rates hike up markedly. Overall un unprofessional company already at or near the bottom of published comparison charts or reports
Helpful Report
Posted 7 years ago
EDF Energy is rated 1.3 based on 767 reviews