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EDF Energy Reviews

1.3 Rating 785 Reviews
5 %
of reviewers recommend EDF Energy
1.3
Based on 785 reviews
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EDF Energy 1 star review on 25th June 2025
Jennifer Wayne
EDF Energy 1 star review on 11th May 2025
Milan
EDF Energy 1 star review on 4th May 2025
Shehri Abdullahai
EDF Energy 1 star review on 4th May 2025
Shehri Abdullahai
EDF Energy 1 star review on 21st January 2025
Mon
EDF Energy 1 star review on 22nd October 2024
Poor Customer
EDF Energy 1 star review on 8th October 2024
Ryan Davies
46
Anonymous
Anonymous  // 01/01/2019
The nicest thing I can say about EDF is that they are a bunch of cunts
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Posted 4 years ago
The customer service is terrible to hang up on you middle of talking and it's happening anytime
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Posted 4 years ago
Appalling service Waited 20 minutes to get through to Lynn who cut me off with no call back. Tried again Benji who had no customer service!
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Posted 4 years ago
I am a new customer. Used chat to ask a few questions on Saturday afternoon. Was pleased there was someone there and Sandeep was professional and friendly. He answered all my questions. A great introduction to the company.
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Posted 5 years ago
I am absolutely appalled by the service received from EDF. They should be put out of business! So so horrible to deal with and a rip off!!!
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Posted 5 years ago
If you can avoid getting a smart meter please do so, I think they're a total rep off, I can't understand how on earth I'm paying more for electricity and gas now that I have this meter in. I use to spend 5£ a week on electricity 5£ à week on gas that was with BG, now I'm with EDF using this smart meter I'm paying 10 times higher 😤 total rep off.
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Posted 5 years ago
Avoid them at all costs - I have been chasing them forever to change my metre (which has unnecessary x4 readings) to smart metre and the customer service has been painful with inconsistent information each time. They don’t answer your queries and blame it on COVID - Can’t wait to leave them and find a reliable supplier!!!
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Posted 5 years ago
They keep blocking the supplier switch because of previous owner's debt. Support is useless.
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Posted 5 years ago
Poorly service!!!
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Posted 5 years ago
Absolute nightmare of a company I have had a broken smart meter for over a year Can I get a new one Hah There customer service is just as bad as there smart meter engineers I have tried to contact them on the text service and WhatsApp and live chat Always get the same response One of our agents will contact you And do I hear back from one of there agents Hah Absolutely amazes me that this mob can be in the top 5 of energy suppliers If that was based on customer service I have no doubt that they would be at the bottom behind bobs gas and leccy Stear well clear of this bunch Never have I dealt with such poor customer service DO NOT USE EDF Would have left a zero star rating if I could have
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Posted 5 years ago
I have had a broken smart meter for over a year. Can I get a new working one. Hah. Some hope. Absolutely the worst customer service ever. They literally do not care. I was told I would receive substantial compensation for my grief. I was given £10 credit on my bill. Hah. Really don't see £10 as substantial. I have texted them and WhatsApp them and live chat them but am still no closer to getting a working smart meter that I have given up. There customer service is truly painful and how this mob is one of the big 5 is an absolute mystery to me. Please stay away from this mob if you want a reliable supplier who will actually talk to you when you have a problem. Edf really are a bunch of cowboys so stay well away from these amateurs
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Posted 5 years ago
Your customer service is very poor, I would advise anyone to stay clear for switching to EDF,!!
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Posted 5 years ago
EDF, your company is a disgrace. My smart meter stopped working in July 2020. I called, WhatsApp messaged and emailed you numerous times before finally getting a new display, however this didn’t solve the problem so I had to get back in touch, this time I was told it was part of a known technical issue and you were dealing with it. I hadn’t heard back for another few weeks so had to get in contact with you once again, this time I raised a complaint. I was told that you could not give me a date when this would I be resolved. In December I received a call from a manager, I requested that he waive the exit fees on my tariff so that I could leave EDF, he asked if I could be a bit more patient and told me that once the complaint was resolved i would receive ‘substantial’ compensation. I agreed to this expecting a resolution in the next couple of weeks, however again I heard nothing so I emailed to ask the progress and I was told you couldn’t tell me when you could solve the problem and offered me £35 compensation, this would leave me with £5.00 after taking into account my £30 exit fee, I replied saying I was told the compensation would be substantial and I didn’t think £35 was. You agreed to increase it to £50, again after taking off the exit fees I would be left with £20, I don’t know what you class as substantial but I certainly don’t think this is! Today I received a ‘deadlock’ letter advising you would not be offering me any more and I would have to raise the complaint to the energy ombudsman which frankly I haven’t got the time or ‘energy’ to do!! I called today and actually spoke to someone who was nice and helpful to explain I would accept the £50 and leave EDF ASAP which I have put I put into progress tonight. I think your customer service over this matter has been appalling and after 10 years of being your customer I will not be recommending you or returning!
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Posted 5 years ago
Tried very hard to get my meter replaced but no joy
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Posted 5 years ago
Dangerous. Dangerous. Dangerous. This number rang me 02920140378 .He said I am from EDF energy He took the money from my account . He rang me and he said I kill you . Many times he rang me . They said I want money . I rang to EDF but they didn't care .
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Posted 5 years ago
Terrible customer service, wouldn't even listen to me. Made it almost impossible to switch suppliers! Would not recommend to anyone!
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Posted 5 years ago
Terrible company would avoid we’ve had 8 years of complaint after complaint being a disabled household EDF made no reasonable adjustments to read our meter as it was out of our reach we had estimated bill after bill we won with the ombudsmen on back billing but think there is definitely a case under the equality act putting us in revolving debt through failure read the meter or move it or fit a smart meter in 8 years I’m going to seek advice as soon as possible on this!
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Posted 5 years ago
Refused to fix the smart meter twice. Increased charges without prior notice and overcharged me for my electric, as ignored new supplier meeting reading. 10 weeks later still not sorted. Safe to say, not impressed. Even the new supplier agrees they are useless, as all their communication is ignored. It’s laughable. Thank goodness I moved. New supplier is fantastic and cheaper.
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Posted 5 years ago
Very bad experience. Charged extra fees unnecessarily, bills not sent on time, bad customer service. Avoid EDF.
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Posted 5 years ago
Refer a friend You must be joking
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Posted 5 years ago
EDF Energy is rated 1.3 based on 785 reviews